Digital technology has impacted the lives of consumers and businesses around the world. With access to the internet and the lowering cost of smart devices, audiences use the internet to improve their daily lives. In this connected world, access to information is seen as a necessity rather than a convenience.

1. UNIT 1: Evolution of Digital Marketing
Assignment 2
Student name: Carolina Coronado

2. INTRODUCTION
Globally, there are more and more people connected to the internet than ever before. The use and
development of smartphones, smart TV’s, desktops, game controllers, laptops, tablets and wearables
has enabled users to connect to the internet more rapidly and frequently. (Kemp, 2017)
The digital revolution has shifted the equilibrium between brands and consumers which means the
path to purchase has also changed and it has also transformed how consumers interact online.
(Sethupathi, 2014)
There has been also a dramatic increase in the use of social networks as a digital marketing channel
embolden users to participate in discussions, share opinions and engage with others in real time.
Companies that maximise their social presence and provide a good customer service via social media
allow business owners to market their brands directly to consumers. (Chaffey, 2013)

3. 0
50000
100000
150000
200000
250000
300000
350000
400000
450000
1995 1996 1997 1998 1999 2000 2003 2004 2005 2006 2007 2008 2009 2011 2012 2013 2014 2015 2016 2017
NumberofUsersinMillions
The above graph shows how the world population who have access to the Internet went from 0.4% in 1995 to 54.4% today. In a matter
of very few years, ‘’the Internet consolidated itself as a very powerful platform that has changed forever the way we do business, and
the way we communicate. The Internet, as no other communication medium, has given an International or, if you prefer, a "Globalized"
dimension to the world. Internet has become the Universal source of information for millions of people, at home, at school, and at
work.’’ (Internet World Stats, 2018)
GROWTH OF THE INTERNET
SINCE 1995 UNTIL TODAY
ACCESS TO THE INTERNET

4. 0
500
1,000
1,500
2,000
2,500
Asia Europe Africa Latin America /
Caribbean
North America Middle East Oceania /
Australia
Asia is the region with more internet users in the world and it has grown by 1,704% in the last 18 years.
Followed y Europe and Africa with a growth of 570% and 10,199%, respectively.
‘’Internet is changing all the time. Two things that have marked it's evolution recently: the social web and
mobile technology. These two innovations have changed the way people use the Internet. In the social
web people have found a new way to communicate. Since its creation in year 2004, Facebook has grown
into a worldwide network of over 2,230 million active users. Mobile technology, on the other hand, has
made possible a much greater reach of the Internet, increasing the number of Internet users
everywhere.’’ (Internet World Stats, 2018)
INTERNET USERS IN THE WORLD BY
GEOGRAPHIC REGIONS - JUNE, 2018

5. 50 Kbps - 1984
The predecessor to the
Internet, began operating
with 50 Kbps circuits
56 Kbps - 1986
The National Service Foundation’s
internet backbone NSFNET went
online at 56 Kbps
45 Mbps - 1991
The NSFNET network was connected
to 45 Mbps
WWW. Dial – Up – 1993
With the introduction of the World Wide Web, dial-up
internet access was limited to 56 Kbps modems
connecting via phone lines
3.5MB
A single, low-quality song (3.5MB)
would take around 10 mins to
download at full speed. But, 30
mins to a few hours at low speed.
700MB
A low-quality movie (3.5MB)
would take around 28hrs
download at full speed. But, 3-5
days at low speed
Broadband – 1996
The earliest broadband in north
America was available by 1996 in
Canada.
2010
By 2020, over 65% of U.S. households
had adopted broadband
2000
Between 2000 and 2001, broadband
subscriptions increased 50% and saw
another 48% in 2003
Google Fiber – 2013
Launched ‘’Google Fiber’’ powered by a gig -
From 10MB/sec to GB/sec
INTERNET CONNECTIONS: PAST TO PRESENT
Information source: (Patrick, 2013)

6. Average internet connection speed in the United States from 2007 to 2017 (in Mbps), by quarter.
(Statista, 2018)
The above graph shows how quickly the internet speed has had to increase to meet user
expectations. The better the quality of the online information, the more space requires; which
means that they weigh more, demanding a faster internet connection.
EVOLUTION OF THE
INTERNET SPEED IN
USA

7. The world’s mobile download speed increased
30.1% in 2017. Fixed broadband downloads
increased 31.6%.
‘’With a mean global speed of 20.28 Mbps, mobile downloads
increased 30.1% over the last 12 months and mobile uploads
increased 38.9%. A global average of 40.11 Mbps makes fixed
broadband downloads 97.8% faster than mobile and this speed
increased 31.6% during the same period. Uploads over fixed
broadband showed the smallest increase of 25.9%’’
(Macketta, 2017)
INCREASES OF THE INTERNET SPEED

8. Laptops & Desktops
43%
Year on year
change: -3%
Mobile Phones
52%
Year on year
change: +4%
Tablet devices
4%
Year on year
change: -13%
Other Devices
0.14%
Year on year
change: +17%
Smartphones are the world’s preferred choice for going online too, accounting for a greater share of web traffic than all other devices combined. People
now spend 7 times longer using mobile apps compared to mobile web browsers, so mobile’s ‘share of internet’ is likely even higher than the figures above
suggest. (Macdonald, 2018) This trend is putting pressure on companies to offer their products/services on a mobile-friendly website. All content needs to
be able to be reached by mobile phones and needs to be a seamless experience; otherwise, organizations will miss opportunities.
DIGITAL DEVICES USED BY AUDIENCES

9. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Smartphone
Computer
Tablet
Other Internet-enabled device
United Kingdom Ireland
Data source: Google’s Barometer
Even though mobile phones are the preferred choice for going
online, purchases are still been made through computers.
Reflecting a behaviour to factor in when designing marketing
campaigns.
People are concern about their privacy, security and difficult-
to-use; that is the reason why users browser on their mobile
phones but the purchase is made trough their PCs.
If organizations want to reach to those people who search on
the move, they need to optimize their website for mobile use
not to miss any lead/visitor/costumer.
WHICH DEVICES DO PEOPLE USE TO MAKE THEIR PURCHASE?

10. Figure: ‘’The use of Search Engines heavily favoured Google throughout 2017 - averaging a net share of 74.54%. This
again reinforces the fact that Google is the market leader, however, it also highlights that the "Others" such as Yahoo,
Bing and Baidu etc. still hold a large audience and it would be silly to simply ignore them’’. (Mangles, 2018)
‘’Google is the reigning king of 'spartan searching', and is the single most used search engine in the world. While it
doesn't offer all the shopping center features of Yahoo! Google is fast, relevant, and the largest single catalogue of
web pages available today’’ (Gil, 2018)
Amazon, Ebay & Alibaba: ‘’They can also be used as search tools, where consumers can evaluate offers from
competing sellers who use these marketplaces as sales channels.’’ (CMA, 2017) and websites such as: Expedia
Booking.com, TripAdvisor and Hotels.com, they are specialised search tools are used for particular goods or services
such as online travel agents. (CMA, 2017)
HOW CUSTOMERS SEARCH FOR INFORMATION – Search Engines
• Facebook
• Twitter
• Pinterest
• Snapchat
• Instagram
Consumers will go to the social channels to also look for
products or additional information on retailers and
brands (i.e.: reviews, content, service, etc.) (CMA, 2017)
• 62% of adults get their information from social
media.
• 70% of consumers are more likely to use a local
business if it has information available on a social
media site.
• 88% of millennials get their information from
Facebook, and 47% say social media influences their
purchase decision. (Veriday, 2017)
Social Media

11. 0% 10% 20% 30% 40% 50% 60%
Clothing & accessories or footwear
Books, CDs, DVDs or Video games
Cosmetics, beautry or health products
Computer hardware, software or peripherals
Digital cameras/camcorders, audio devices
United Kingdom Ireland
Data source: Google’s Barometer
WHICH PRODUCTS DO PEOPLE PURCHASE ONLINE IN IE AND UK?
The above graph shows people’s preferences when purchasing products online. Clothing and accessories or footwear are number one choice
followed by books, CDs or video games. Any clothing store who does not have an online presence will be left behind which may explain why
now companies have adapted to new customer’s needs and improved their return and delivery policies to make it more attractive for their
users.

12. 1
60% of shoppers have purchased clothing, shoes and accessories items
55% of shoppers have purchased books, movies and music
43% of online shoppers have purchased computers or electronics
34% of shoppers have purchased beauty items at marketplaces
2
3
4
Data source: Wallace, 2018
WHICH PRODUCTS DO PEOPLE PURCHASE ONLINE?
That may explain why platforms like Spotify, Apple Music Store,
Netflix, HBO, etc. were created, the online demand for music and
movies is considerably increasing with time. Before, people would go
to stores to buy music, movies, games, etc., this is no longer a reality
– perhaps only for collectors – even some music stores have
permanently closed because their users moved to online stores.
Someday some TV channels may also close down as the trend is to
watch movies, series, documentaries, online at any time and
anywhere.

13. VIDEO COMSUMPTION
• The value of a one-minute video is 1.8 million words.
• The average user spends 16 minutes and 49 seconds watching online video ads every month.
• 43% of people want to see more video content.
• 55% of people watch videos online every day.
• 65% of video viewers watch more than ¾ of a video.
• 59% of executives agree that if both text and video are available on the same topic, they are more likely to choose video.
• Nearly two-thirds of consumers prefer video under 60 seconds.
• Marketers who use video grow revenue 49% faster than non-video users.
• People spend on average 2.6x more time on pages with video than without.
• 74% of 2017 online traffic was video content.
(50Wheel, 2018)
GENERAL VIDEO STATISTICS

14. CONSUMER TRENDS: Costumer Service Contact Channel Preference by Generation
Millennial Generation-X Boomer Silent
Understanding customer demographics and their channel preferences
should drive investments to improve the customer experience.
44% Social Media/Chat
34% Phone
20% Email
35% Social Media/Chat
41% Phone
22% Email
22% Social Media/Chat
55% Phone
23% Email
18% Social Media/Chat
52% Phone
28% Email
CONSUMER PREFERENCES FOR DIGITAL CHANNELS
• Over the last four years, consumer preference for web self-service has INCREASED BY 25%
• Similarly, online chat has INCREASED BY 21%
• While usage is still relatively low, preferences for mobile app self-service and text messaging are also ON THE RISE
(The Northridge Group, 2018)

15. • The expansion of the internet has dramatically changed how we consume media.
• Key motivations for media consumption include shopping, entertainment and social (Chaffey, 2013)
• The digital consumer is more informed, more connected and more empowered than ever before. The digital shopper consumes
media in various ways including through eBooks, blogs, webinars, podcasts and videos (Carpenter, 2013)
SUMMARY
• A video is worth more than a thousand words.
• In 2017, the 74% of online traffic was video content.
• Mobile phones usage is on the rise. Consumers are now spending more time browsing on their phones than on their laptops/computers.
Making companies to optimize their websites to facilitate navigation and to avoid losing potential customers due to a poor mobile
experience.
• Social media has given a voice to customers and they are talking, loud and clear.
• Most companies, if not all, have to have a presence on at least one social media channel to reach out to their audience and vice versa.
• Social media has also changed the customer service sector. People are now seeking for a customized customer service and are drifting to
companies who make them feel special, unique and provide them with a seamless customer service experience. Before, companies would
take days to reply to our emails. Now, there are companies who respond to customers in less than an hour through their social channels.
• Visual content (i.e.: Images, videos, GIFs, etc.) is on demand. It is important for marketers to incorporate these content type to their
campaigns to reach to their targeted audience

16. • 50Wheel. (2018) The Top 50 Video Marketing Statistics of 2018. Available at: https://50wheel.com/top-50-video-marketing-statistics-2018/ Accessed 21
October 2018
• Carpenter, G., 2013. Power shift: The rise of the consumer-focused enterprise in the digital age, Chicago: Review Trackers
• Chaffey, D. S. P., 2013. In: Emarketing Excellence: Planning and Optimizing your Digital 8 Marketing 3rd Edition. s.l.:Routledge, pp. pp.145 - 156.
• CMA (2017) Online search: Consumer and firm behavior. Available at:
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/607077/online-search-literature-review-7-april-
2017.pdf Accessed 18 October 2018
• Consumer Barometer with Google. (n.d) What people have purchased online?. Available at: https://www.consumerbarometer.com/en/graph-
builder/?question=N44&filter=country:united_kingdom,ireland Accessed 18 October 2018
• Consumer Barometer with Google. (n.d) Which devices people use to find local information. Available at: https://www.consumerbarometer.com/en/graph-
builder/?question=N44&filter=country:united_kingdom,ireland Accessed 18 October 2018
• Gil, P. (2018) The Best Search Engines of 2018. Available at: https://www.lifewire.com/best-search-engines-2483352 Accessed 21 October 2018
• Internet World Stats. (2018) Internet Growth Statistics. Available at: https://www.internetworldstats.com/emarketing.htm Accessed 21 October 2018
• Internet World Stats. (2018) Internet User in the World by Regions – June 30, 2018. Available at: https://www.internetworldstats.com/stats.htm Accessed
21 October 2018
REFERENCE LIST

17. • Kemp, S., 2017. Digital In 2017: Global Overview. [Online] Available at: https://wearesocial.com/blog/2017/01/digital-in-2017-global-overview [Accessed
4 November 2018]
• MacDonald, N. (2018) Digital in 2018: World’s Internet Users Pass the 4 Billion Mark. Available at: https://wearesocial.com/us/blog/2018/01/global-
digital-report-2018 Accessed 18 October 2018
• Macketta, I. (2017) The World’s Internet Speeds Increased More Than 30% In 2017. Are You Keeping Up? Available at:
https://www.speedtest.net/insights/blog/global-speed-2017/ Accessed 21 October 2018
• Mangles, C. (2018) Search Engine Statistics 2018 Online Available at: https://www.smartinsights.com/search-engine-marketing/search-engine-
statistics/ Accessed 24 October 2018
• Patrick, B. (2013) An Accelerated History of Internet Speed (Infographic). Available at: https://www.entrepreneur.com/article/228489 Accessed 18
October 2018
• Statista. (2018) Average internet connection speed in the United States from 2007 to 2017 (in Mbps), by quarter. Available at:
https://www.statista.com/statistics/616210/average-internet-connection-speed-in-the-us/ Accessed 21 October 2018
• Sethupathi, R. B.-S. H. W. M. V. N., 2014. Connected Consumers Are Not Created Equal: A Global Perspective. [Online] Available at:
https://www.atkearney.com/consumer-productsretail/connectedconsumers/full-study/-
/asset_publisher/Aj6WmQ8WDHBx/content/connectedconsumers-are-not-created-equal-a-global-perspective/10192 [Accessed 29 April 2017].
• Statista. (2018) Average internet connection speed in the United States from 2007 to 2017 (in Mbps), by quarter. Available at:
https://www.statista.com/statistics/616210/average-internet-connection-speed-in-the-us/ Accessed 21 October 2018
REFERENCE LIST

18. REFERENCE LIST
• The Northridge Group. (2018) State of Customer Service Experience 2018. Available at: https://www.northridgegroup.com/The-State-of-Customer-Service-
Experience-2018 Accessed 20 October 2018
• Veriday. (2017) How Customers Get Information in 2017. Available at: https://www.veriday.com/blog/how-customers-get-information-in-2017/ Accessed
20 October 2018
• Wallace, T. (2018) The 19 Ecommerce Trends + 147 Online Shopping Stats Fueling Sales Growth in 2018. https://www.bigcommerce.com/blog/ecommerce-
trends/#top-19-ecommerce-trends-of-2018 Accessed 18 October 2018