APG Ltd. has implemented several asset management systems and knowledge sharing programs over the years to improve collaboration, reuse of intellectual capital, and business results. Their first initiative in 1994 involved capturing work and knowledge to enable reuse and more efficient delivery of client solutions. Current systems include Knowledge View for their consulting business, capturing millions of assets and saving over $40 million in 2004. Their Worldwide Asset Reuse program has captured over $81 million in cost savings and $63 million in additional revenue from asset sharing. Xtreme Leverage implemented for software brands consolidated disparate approaches, reducing expert search time from a week to under eight hours for over $50 million in annual productivity gains.

1. ASSET MANAGEMENT SYSTEM
SUBMITTED BY:
AARJU SINGH
SIMS
KNOWLEDGE MANAGEMENT
INITIATIVE BY APG Ltd.

2. NEED
 Karen Ughetta, director, APG ltd. Collaboration and
Knowledge, leads 10 employees who focus on KM
from a corporate perspective.
 The integration of collaboration and knowledge into
portals and the way people learn is a major focus for
APG ltd., she explains.
 It's very much an evolution to bring that learning
right to the work experience.

3. INTRODUCTION
 APG's first KM initiative in 1994 involved asset
management from the business unit perspective. The
strategy was to provide a knowledgebase of the work
and knowledge of colleagues so that the assets and
intellectual capital could be reused, enabling APG
ltd. to deliver client solutions with more quality and
speed.

4. WHAT IT IS!!!
 One asset management solution is Knowledge View, which is
a knowledge sharing program targeted at APG's Business
Consulting Services (BCS) unit.
 The suite of repositories contains intellectual capital, key
resources and discussion forums that all support the
consulting business, and provides a place for those who sell
and deliver consulting work to access reusable assets.
 Knowledge View had almost a million assets read in 2004,
and more than 11,000 new assets were created and captured.
 New technology helps consultants find content quicker and
increased intellectual capital sharing by 59 percent.
 That translates to a $42 million opportunity cost savings in
2004 if only 15 percent of reads yield a time savings of one
hour.

5. KEY FEATURES
 APG ltd. also supports a Worldwide Asset Reuse program
targeted at the company's Global Services division.
 That group of repositories promotes asset-based services
by capturing key assets and making them available for
reuse.
 Since 2004, the Global Services KM team has captured
384 anecdotal success stories that demonstrate
significant business impact.
 Ughetta says the business results captured by those
success stories represent $81 million in cost savings, $63
million in asset revenue and $2.6 billion in services
revenue.

6. HISTORY AND PRESENT
 When APG's software group started in 1999, it
designed Xtreme Leverage as a knowledge sharing
and collaboration tool aimed at software sellers.
 The portal maintains intellectual capital, expertise
location and community facilities for APG's global
software brands.
 At the time, each brand had a different approach to
finding content and expertise. Xtreme Leverage
started with just one brand, but included all five
global brands by 2003.

7. RESULT
 APG ltd. calculated a $50 million productivity
improvement per year for the last four years by
reducing the time required to find experts from one
week down to less than eight hours. The organization
is targeting four hours, she says, which provides an
enormous business value. Xtreme Leverage also
contains more than 400 active communities
representing 6,000 users between sales, business
partners and clients, for $16 million of additional
revenue.

8. •As APG ltd. started focusing on collaboration, rather than teaming,
the ability to identify and access expertise in an organization with
300,000 employees became a significant problem.
•The organization started Blue Pages as a corporate wide directory
enabled with instant messaging and e-mail linkage. It goes beyond
APG's corporate directory because it provides a searchable resource
for employees looking for a network of experts to collaborate with or
to help solve a business problem. Employees can even provide a
photo to personalize their listing.

9. THANK
YOU