This document provides information about the Certificate IV in Business qualification, including: - An overview of the role and job outcomes for those completing the qualification. - Details of the 10 units that must be completed, including 1 core unit and 9 electives. - Requirements for students to complete all assessments within 12 months of enrolling in an independent study format. - Conditions and strategies for assessment submissions, including submitting original work and completing both written and verbal assessments for each unit. - Foundation skills in English and numeracy levels required for each unit based on the Australian Core Skills Framework. - Performance charts describing the reading, writing, oral communication, and numeracy skills levels for each unit.

1. Initial Impact P/L
Part B of Certificate IV in Business
Assessment instructions
Vocational skills
English

2. 2Certificate IV in Business
Certificate IV in Business
Description
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide
variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate
information from a variety of sources. They may provide leadership and guidance to others with some limited
responsibility for the output of others. Job roles may include – administrator, project officer.
Employability Skills Industry/enterprise requirements for this qualification include:
Communication communicating with business contacts and team members to promote products and services, give
and receive feedback, and negotiate effectively to address conflicts reading, interpreting, writing
and presenting reports
Teamwork supporting team members in developing skills and knowledge relating to products and services
working within own role to support team activities
Problem-solving finding, analysing and interpreting data which may be incomplete or have discrepancies making
decisions to complete tasks in a time efficient manner
Initiative and
enterprise
contributing to strategic direction of enterprise identifying learning opportunities to improve work
practices
Planning and
organising
organising information relating to products and/or services into databases organising resources,
equipment and time lines planning for contingencies
Self-management evaluating own performance and identifying areas for improvement managing time to
independently complete tasks
Learning participating in professional networks and associations to obtain and maintain knowledge and
skills
Technology using business technology such as the internet and mobile phones to communicate with other
people using business technology to collect, analyse and provide information

3. 3Certificate IV in Business
Certificate IV in Business
UNITS TO BE COMPLETED. There are 10 units to be completed. 1 core and 9 electives.
•BSBWHS401A Implement and monitor WHS (work, health and safety) policies, procedures and programmes to meet
legislative requirements. CORE
•BSBCUS402B Address customer needs. ELECTIVE
•BSBCUS403B Implement customer service standards. ELECTIVE
•BSBINN301A Promote innovation in a team environment. ELECTIVE
•BSBCMM401A Make a presentation. ELECTIVE
•BSBMKG413A Promote products and services. ELECTIVE
•BSBMKG414B Undertake marketing activities. ELECTIVE
•BSBREL401A Establish networks. ELECTIVE
•BSBSUS301A Implement and monitor environmentally sustainable work practices. ELECTIVE
•BSBWRT401A Write complex document. ELECTIVE
All 10 units make up the whole of Certificate IV in Business. Each unit has a set of assessment standards which must be
achieved by the student for them to be awarded with a satisfactory result in the unit. All assessment submissions must
be written and spoken in English.
Students enrolled in Part B Vocational Skills English Certificate IV in Business are not required to attend face to face
class instruction. Students are to complete the assessment tasks on their own throughout a 12 months timeframe.
This means that from date of enrolment students must complete all 10 units within twelve (12) months submitting
assessments as they complete each unit. Should assistance be required by the student during this period it is available
through online access to qualified instructions.

4. 4Certificate IV in Business
CONDITIONS FOR ASSESSMENT SUBMISSIONS
•All assessment submissions must be completed in written and verbal English using the Vocational skills English that
student learnt in Part A of Certificate IV in Business.
•Assessment material must be student’s original work, created by the student using their skills and knowledge of
the subject. Material that has been copied from other sources will be rejected.
•There are two assessment tasks for each of the units. Part A may involve a typed written document, portfolio,
video or audio recording. Part B involves a student audio interview or video interview with their allocated assessor.
This may be conducted face to face or through an online environment.
•Submission of assessment material must be made via the online submission template. The submissions are to be
emailed to student’s allocated assessor.
•Assessor will provide evidence of a successful or not successful result to the student. If a submission is not
successful the student is able to make adjustments and resubmit their work.
•There is no set order in which to submit the unit assessments. It is a choice made by the student.
STRATEGY FOR ASSESSMENT.
•The critical aspects for assessment required to demonstrate competency in each unit form the main checklist for a
successful or not successful submission in each unit.
•The elements and performance criteria are tasks a student needs to complete in order to build evidence to
achieve the critical aspects for assessment.
•The skills and knowledge are guidelines the student can use to ensure they are obtaining the information required
to submit a comprehensive demonstration for the critical aspects for assessment.

5. 5Certificate IV in Business
Foundation skills English
This chart shows the language, literacy and numeracy skills levels using the Australian Core Skills Framework as an
indicator for each unit on Certificate IV in Business.
Learning Reading Writing Oral communication Numeracy
Certificate IV in Business
Unit code
BSBWHS401A 4 4 3 4 2
BSBCUS402B 0 3 4 3 1
BSBCUS403B 4 3 4 3 4
BSBINN301A 3 3 4 3 2
BSBCMM401A 4 3 4 4 2
BSBMKG413A 4 3 3 3 3
BSBMKG414B 4 3 3 3 2
BSBREL401A 4 3 4 3 3
BSBSUS301A 4 3 4 3 2
BSBWRT401A 3 3 4 3 2

6. 6Certificate IV in Business
BSBWHS401A Implement and monitor WHS (work, health and safety) policies, procedures and
programmes to meet legislative requirements.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
4.03 Interprets and
critically analyses complex
texts
3.05 Communicates
relationships between
ideas and information in a
style appropriate to
audience and purpose
4.07 Demonstrates
flexibility in spoken texts
by choosing appropriate
structures and strategies
in a range of contexts
2.09 Identifies and
comprehends relevant
mathematical information
in familiar activities or
texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
4.04 Applies appropriate
strategies to construct
meaning from complex
texts
3.06 Selects vocabulary,
grammatical structures
and conventions
appropriate to the text
4.08 Applies appropriate
strategies to extract main
ideas from oral texts
across a range of contexts
2.10 Selects and uses
appropriate familiar
mathematical problem
solving strategies to solve
problems in familiar
contexts
2.11 Uses informal and
some formal oral and
written mathematical
language and
representation to
communicate
mathematically

7. 7Certificate IV in Business
BSBCUS402B Address customer needs.
This chart describes the levels of performance for this unit.
Not applicable 3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
4.05 Communicates
complex relationships
between ideas and
information, matching
style of writing to
purpose and audience
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
1.09 Locates and
recognises key
mathematical
information in simple
activities or texts
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
4.06 Displays knowledge
of structure and layout
employing broad
vocabulary, grammatical
structure and
conventions appropriate
to text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
1.10 Uses simple
mathematical and
personal problem solving
strategies in highly
familiar contexts
1.11 Uses everyday
informal oral language or
highly familiar written
representation to
communicate simple
mathematical
information

8. 8Certificate IV in Business
BSBCUS403B Implement customer service standards.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
4.05 Communicates
complex relationships
between ideas and
information, matching
style of writing to
purpose and audience
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
4.09 Extracts and
evaluates the
mathematical information
embedded in a range of
tasks and texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
4.06 Displays knowledge
of structure and layout
employing broad
vocabulary, grammatical
structure and
conventions appropriate
to text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
4.10 Selects from, and
applies, an expanding
range of mathematical
and problem solving
strategies in a range of
contexts
4.11 Uses a range of
informal and formal oral
and written mathematical
language and symbols to
communicate
mathematically

9. 9Certificate IV in Business
BSBINN301A Promote innovation in a team environment.
This chart describes the levels of performance for this unit.
3.01 Plans, implements
and adjusts processes as
required to achieve
learning outcomes and
begins to seek new
challenges
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
4.05 Communicates
complex relationships
between ideas and
information, matching
style of writing to
purpose and audience
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
2.09 Identifies and
comprehends relevant
mathematical information
in familiar activities or
texts
3.02 Experiments with
new learning strategies in
familiar contexts and
applies some strategies in
less familiar contexts
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
4.06 Displays knowledge
of structure and layout
employing broad
vocabulary, grammatical
structure and
conventions appropriate
to text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
2.10 Selects and uses
appropriate familiar
mathematical problem
solving strategies to solve
problems in familiar
contexts
2.11 Uses informal and
some formal oral and
written mathematical
language and
representation to
communicate
mathematically

10. 10Certificate IV in Business
BSBCMM401A Make a presentation.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
4.05 Communicates
complex relationships
between ideas and
information, matching
style of writing to
purpose and audience
4.07 Demonstrates
flexibility in spoken texts
by choosing appropriate
structures and strategies
in a range of contexts
2.09 Identifies and
comprehends relevant
mathematical information
in familiar activities or
texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
4.06 Displays knowledge
of structure and layout
employing broad
vocabulary, grammatical
structure and
conventions appropriate
to text
4.08 Applies appropriate
strategies to extract main
ideas from oral texts
across a range of contexts
2.10 Selects and uses
appropriate familiar
mathematical problem
solving strategies to solve
problems in familiar
contexts
2.11 Uses informal and
some formal oral and
written mathematical
language and
representation to
communicate
mathematically

11. 11Certificate IV in Business
BSBMKG413A Promote products and services.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
3.05 Communicates
relationships between
ideas and information in a
style appropriate to
audience and purpose
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
3.09 Selects and interprets
mathematical information
that may be partly
embedded in a range of
familiar, and some less
familiar, tasks and texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
3.06 Selects vocabulary,
grammatical structures
and conventions
appropriate to the text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
3.10 Selects from and uses
a variety of developing
mathematical and
problem solving strategies
in a range of familiar and
some less familiar
contexts
3.11 Uses a combination
of both informal and
formal oral and written
mathematical language
and representation to
communicate
mathematically

12. 12Certificate IV in Business
BSBMKG414B Undertake marketing activities.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
3.05 Communicates
relationships between
ideas and information in a
style appropriate to
audience and purpose
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
2.09 Identifies and
comprehends relevant
mathematical information
in familiar activities or
texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
3.06 Selects vocabulary,
grammatical structures
and conventions
appropriate to the text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
2.10 Selects and uses
appropriate familiar
mathematical problem
solving strategies to solve
problems in familiar
contexts
2.11 Uses informal and
some formal oral and
written mathematical
language and
representation to
communicate
mathematically

13. 13Certificate IV in Business
BSBREL401A Establish networks.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
3.05 Communicates
relationships between
ideas and information in a
style appropriate to
audience and purpose
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
3.09 Selects and interprets
mathematical information
that may be partly
embedded in a range of
familiar, and some less
familiar, tasks and texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
3.06 Selects vocabulary,
grammatical structures
and conventions
appropriate to the text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
3.10 Selects from and uses
a variety of developing
mathematical and
problem solving strategies
in a range of familiar and
some less familiar
contexts
3.11 Uses a combination
of both informal and
formal oral and written
mathematical language
and representation to
communicate
mathematically

14. 14Certificate IV in Business
BSBSUS301A Implement and monitor environmentally sustainable work practices.
This chart describes the levels of performance for this unit.
4.01 Accepts new learning
challenges, explicitly
designing, reflecting on
and redesigning
approaches to learning as
an integral part of the
process
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
4.05 Communicates
complex relationships
between ideas and
information, matching
style of writing to
purpose and audience
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
2.09 Identifies and
comprehends relevant
mathematical information
in familiar activities or
texts
4.02 Adapts a range of
familiar strategies to new
contexts and experiments
with new approaches
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
4.06 Displays knowledge
of structure and layout
employing broad
vocabulary, grammatical
structure and
conventions appropriate
to text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
2.10 Selects and uses
appropriate familiar
mathematical problem
solving strategies to solve
problems in familiar
contexts
2.11 Uses informal and
some formal oral and
written mathematical
language and
representation to
communicate
mathematically

15. 15Certificate IV in Business
BSBWRT401A Write complex document
This chart describes the levels of performance for this unit.
3.01 Plans, implements
and adjusts processes as
required to achieve
learning outcomes and
begins to seek new
challenges
3.03 Evaluates and
integrates information
and ideas to construct
meaning from a range of
familiar, and some
unfamiliar, texts and text
types
4.05 Communicates
complex relationships
between ideas and
information, matching
style of writing to
purpose and audience
3.07 Selects and uses
appropriate strategies to
establish and maintain
spoken communication
in familiar and some
unfamiliar contexts
2.09 Identifies and
comprehends relevant
mathematical information
in familiar activities or
texts
3.02 Experiments with
new learning strategies in
familiar contexts and
applies some strategies in
less familiar contexts
3.04 Selects and applies a
range of reading
strategies as appropriate
to purpose and text type
4.06 Displays knowledge
of structure and layout
employing broad
vocabulary, grammatical
structure and
conventions appropriate
to text
3.08 Derives meaning
from a range of oral texts
in familiar and some
unfamiliar contexts
2.10 Selects and uses
appropriate familiar
mathematical problem
solving strategies to solve
problems in familiar
contexts
2.11 Uses informal and
some formal oral and
written mathematical
language and
representation to
communicate
mathematically