Various information on how to be assertive

1. Assertiveness Training:
Let Your Voice Be Heard!
Developed by the:
University of Wisconsin Oshkosh
and
Wisconsin Department of Health Services
Permission is granted to reproduce these training materials with proper attribution for
internal use within healthcare organizations or government agencies at no cost to the
training participants. Other reproduction is prohibited without written permission from
UW Oshkosh CCDET. All rights are reserved. For information on reproducing these
materials, please contact the Director of UW Oshkosh CCDET at 920-424-3034.

2. Learning Points
• Understand the difference between
passive, aggressive and assertive
communication techniques
• Learn to use an assertive technique
• Understand why assertiveness is
important

3. Assertiveness
• Assertiveness is about standing up for
yourself, but also about respecting the
opinions and needs of others.
• When we communicate assertively, we are
clear about our opinions and wishes, but
we are also open to others’.

4. Passive, Aggressive, Assertive
Passive
Passive/Aggressive
Aggressive
Assertive

5. Tips for Assertive
Communication
• Making Assertive Statements
• Do’s and Don’ts
• Using Assertive Body Language
• Techniques to Avoid

6. Activity:
One Conversation,
Three Styles
•Video Clips or Script Reading
•Discussion Questions

7. Activity: Why is
Assertiveness Important?
• Reasons for being assertive rather than
passive or aggressive?
• How does assertive communication result
in better care for clients or residents?

8. Learning Points Review
• Understand the difference between
passive, aggressive and assertive
communication techniques
• Learn to use an assertive technique
• Understand why assertiveness is
important