ASQ QMD GSC Voice Of Customer Survey 020509
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The purpose of this document is to outline thought regarding creating surveys to capture Voice of the Customer (VOC) with respect to the ASQ Quality Management Division Globalization & Supply Chain Technical Committee johncachat@hotmail.com www.peproso.com
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ASQ QMD GSC Voice Of Customer Survey 020509
- 1. Globalization & Supply Chain Management Technical Committee Chairman John Cachat [email_address] Voice of the Customer Survey
- 2. Globalization & Supply Chain Management Technical Committee The purpose of this committee is to provide research and guidance to organizations that are working on the management of Global Supply Chains. Most current Supply Chain projects are ONLY driven by price and delivery issues. The committee members will be asked to share current experience and future direction as incorporating quality issues into the Global Supply Chain Management process.
- 7. Context – The Product Lifecycle Project / Portfolio Management Employee Management New Part / Service Submittals Document Management Product / Process Management Inspection / Test SPC Nonconformance & Corrective Action Internal Audits Equipment Management Supplier Management Customer Management