SlideShare a Scribd company logo
Aspire Global 
We help you benchmark your capabilities 
Through Managed Services 
Consulting and Technology Partners
Aspire Global Excellence through Intelligence and Innovation 
On Demand Next Generation –Energy, PMO, Mobile ,Cloud, & Content, Management 
“Seamless Delivery across Platforms” 
| Energy | Hospitality | Hotels |Travel Industry | Publishing | Education | Media | 
Education & Training| Pharma | 
Technology & Consulting Partners
Proposed Solution CRM – CTI using Open Source 
Campaigns Leads 
CRM 
Opportunities Vendors 
1800 Education Partners 
CTI /PBX 
Gateway 
List Calls Follow ups Report 
Education 
Partners 
Online Cloud 
Student Details 
Web Service Enrollment Portal
Network Architecture
1800 CALL Education Partners- 
Feature List  Customer calls a Education Partners Toll free number – 10 Hunting Lines 
 Call has been answered by IVR server and route the call to free available 
agent extension 
 Agent speak to customer and ask for the branch to where the call has to be 
forwarded 
 Agents forward the call to corresponding branch and to branch personal and 
hand over the call to branch personal. 
 If the branch personal if busy/un-available, agent transfer the call to 
corresponding manager/dept based on the business logic given 
 Voice Recording and Playback with Music 
 Music on Hold 
 IVRS during Non Office Hours with Music and Playback 
 Auto SMS with standard messages per call 
 Call Log Summary in CRM
Welcome 
We partner you in every step of success 
Reach us @ 
www.aspireglobaledu.in 
info@aspireglobaledu.in

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Aspire case study crm on cloud

  • 1. Aspire Global We help you benchmark your capabilities Through Managed Services Consulting and Technology Partners
  • 2. Aspire Global Excellence through Intelligence and Innovation On Demand Next Generation –Energy, PMO, Mobile ,Cloud, & Content, Management “Seamless Delivery across Platforms” | Energy | Hospitality | Hotels |Travel Industry | Publishing | Education | Media | Education & Training| Pharma | Technology & Consulting Partners
  • 3. Proposed Solution CRM – CTI using Open Source Campaigns Leads CRM Opportunities Vendors 1800 Education Partners CTI /PBX Gateway List Calls Follow ups Report Education Partners Online Cloud Student Details Web Service Enrollment Portal
  • 5. 1800 CALL Education Partners- Feature List  Customer calls a Education Partners Toll free number – 10 Hunting Lines  Call has been answered by IVR server and route the call to free available agent extension  Agent speak to customer and ask for the branch to where the call has to be forwarded  Agents forward the call to corresponding branch and to branch personal and hand over the call to branch personal.  If the branch personal if busy/un-available, agent transfer the call to corresponding manager/dept based on the business logic given  Voice Recording and Playback with Music  Music on Hold  IVRS during Non Office Hours with Music and Playback  Auto SMS with standard messages per call  Call Log Summary in CRM
  • 6. Welcome We partner you in every step of success Reach us @ www.aspireglobaledu.in info@aspireglobaledu.in