The DVLA currently holds over 45 million driver records and 37 million vehicle records, processes over 25 million transactions per year, and collects over £6 billion in vehicle excise duty for the UK government. It aims to simplify services for customers through digital transformation, reducing reliance on contractors and transitioning more services online. This will include abolishing the paper tax disc by October 2014 and launching new digital services in early 2015. The DVLA also seeks to support the local technology sector in Swansea through partnerships with universities and startups.

1. DIGITAL DVLA
Iain Patterson I DVLA Chief Technology Officer
02 September 2014
@IainPattersonUK

2. | DVLA by numbers
Overall the DVLA employs
full time equivalent staff
this will be
reduced to
Driver and Vehicle Licensing Agency
4,985
4,580
45.6 million 37.3 million
by the end of 2016
175 million
and
£6 billion
0.62%
£67.1 million
£537 million
£40.6 million
25 million
50 million
10 million
We currently hold
driver records active vehicle records
we collect
over
in VED for the Government
road tax evasion
is at a low of
Personalised Registrations
running costs
in 2012/13*
efficiency savings
of sustainable efficiency savings have been
realised as at 2012/13 against 2010/11 baseline
transactions
last year our Call Centre took
calls
over
licensing transactions processed
over
driving licences issued
in 2012/13
*fully funded by revenue generated

3. | Comparison with Private Sector
John Lewis
£1.2bn
DVLA
£3.1bn
Tesco
£3.2bn
Annual Online Sales/Revenue
Comparison with large private sector organisations

4. |Our strategy
On 1 April 2014 we published our strategic plan to be “Simpler.
Better. Safer.”
We now have an ambition to transform our business:
- making licensing simpler for the customer,
- increasing our capabilities
- becoming a digital centre of excellence for government.
Driver and Vehicle Licensing Agency

5. |How we’ll get there
Simpler delivery:
Removing reliance on a prime contractor: Effectively managing our exit from the
Partners Achieving Change Together (PACT) contract, plus the commercial and
service transition necessary to move to a new operating model.
Better services:
Responding to customer needs: Accelerating and expanding our digital
transformation, transferring customer-facing services on to a new digital
platform. Ensuring our paper services are also fit for purpose.
Safer business operation:
Keeping the lights on: Keeping existing systems operating and supported until the
end of transformation, thus safeguarding the collection of vehicle tax and other
core functions. Better support of compliance and data-sharing.
Driver and Vehicle Licensing Agency

6. | Delivering at pace
- Our ‘View Driving Record’ exemplar goes live in September
- We are now offering online services to Northern Ireland motorists
for the first time
- We’ll be abolishing the tax disc from October 1st.
- Our other exemplar services will be live in early 2015 along with a
new digital services platform
Driver and Vehicle Licensing Agency

7. Digital DVLA Video
Driver and Vehicle Licensing Agency

8. | Supporting a digital Swansea
- We want to help create a vibrant market of technology talent in Swansea.
- We are forming partnerships with local and national universities and aim to put
DVLA technologies into universities so students can use them for their courses.
- This will provide a conveyer belt of local talent for the agency
Driver and Vehicle Licensing Agency

9. | Supporting a digital Swansea
We are linking with local start up companies through the Swansea TechHub.
This partnership will allow us to:
- mentor start-ups
- provide a pathway to use local SME’s to support us moving forward.
We’re on track to hit a goal of 25% of central government expenditure on SMEs by
2015.
Driver and Vehicle Licensing Agency

10. Driver and Vehicle Licensing Agency
View from
Outside

11. Questions?
Driver and Vehicle Licensing Agency