This document is a resume for Ashraf Elmalak, a Service Mechanical Engineer with over 20 years of experience in automotive service engineering, inspection coordination, and fleet management. It lists his professional skills and affiliations, education, certifications, and work history managing service operations and technicians at various automotive dealerships and companies.

1. Service Mechanical Engineer
Ashraf Elmalak,Eng.
201-3220 Boul.Cartier O
Laval,QC,Canada
H7v 1J7
(514) 880-6008
ashrafelmalak@hotmail.com
Professional Skills
Many years of professional experience in Inspection coordination with competencies in the
following specific areas:
⇒ Service Mechanical Engineer Manager;
⇒Automotive Service Engineer;
⇒ Knowledge of AutoCAD 2D, 3D and Solid Work.
⇒ Technical design and troubleshooting at various organizational levels;
⇒ Define and diagnose by troubleshooting and investigation of mechanical failures or
unexpected maintenance problems;
⇒ NDT technician with certification in Liquid Penetrate levels 1 & 2
⇒ Understand the theory of exhaust emission and fuel consumption tests on variety of engines;
⇒ Knowledge in vehicle chassis and engine dynamometer exhaust emission testing;
⇒ Proficient in handling improvement opportunities and manage necessary actions to improve
process and product engineering hands-on-skills;
⇒ Schedule the co-ordination of machine/processing priorities;
⇒ Competent in SAP application and navigation;
⇒ Fast paced manufacturing;
⇒ Training employees and team members;
⇒ Manage and supervise technical work groups;
⇒ Bilingual English and French.
Education
B.SC. Engineering equivalent – OIQ 2007
Concordia University – Montreal, Canada
B.SC. In Mechanical Engineering 1998
Faculty of Engineering – Helwan University
Diploma in Industrial Technology 1993
Industrial Technical Institute, Helwan institute

2. Professional Affiliations
Δ Member in the Order of Engineers at Québec, Canada,(OIQ).
Δ Member of (CINDE) Canadian Institute for NDT, Canada.
Δ Member of CPA Montréal, Canada (le comite paritaire Des services Automobiles)
Professional experience
Service Manager 2011-2012
Auto. Mechanic Expert INC.
A 'hands on' management style prepared to incorporate the workshop control function within
the role, lead from the front and cover all non-productive roles where necessary.
Define and diagnose vehicle’s malfunction;
Troubleshooting capabilities;
Repair vehicles;
Control Room Technician Engineer Oct.2010-Mar.2011
Dongara Pellet Plant (Environment)
Responsible for Process Monitoring via SCADA;
 Maximize both uptime and productivity by anticipating and identifying issues via the process;
Record and present in summary report form downtime events and causes;
Perform preliminary analysis and assist in the identification and resolution of root cause;
Maintain production log and effectively communicate production issues to senior management;
Knowledgeable in SCADA and Management plus programs.
Service Technician 2006-2010
Auto Prix
Kia Montreal
MAZDA DE LAVAL
SUBARU DE LAVAL
Provide the highest levels of customer service satisfaction.
Manage the service operations, setting high standards across the dealership.
Comply with processes and standards set for customer service.
Ensure any customer issues are handled sensitively, promptly and escalated where necessary
A 'hands on' management style prepared to incorporate the workshop control function within
the role, lead from the front and cover all non-productive roles where necessary.
Define and diagnose vehicle’s malfunction;
Troubleshooting capabilities;
Repair vehicles;
Identify and Implement Root-Cause-Analysis and corrective actions.

3. Fleet Service Engineer Manager 2001-2005
EVA Pharmaceutical and Cosmetics Manufacturing Company
Managing the various administrative, technical and operational aspects of the commercial
vehicle fleet.
Manage the commercial fleet maintenance practices and the fleet renewal process including
vehicle configuration and specifications.
Perform Reviews and Provide Technical Support.
Comprised of highway tractors, industrial vehicles, medium and light duty trucks.
Mange the purchasing vehicles spare parts
Inspection Mechanical Engineer 2001-2005
Ministry of Justice
Evaluate mechanical machines products for manufacture defects;
Verify all stamped documents according to the specifications;
Simulate and analyze the origin and causes of mechanical defects and malfunctions in various
types of machinery and vehicles;
Evaluate the vehicle chassis or engine dynamometer exhaust emission testing;
Write technical reports to be able to testify before the court in certain disputed cases;
Understand the navigation and application of SAP.
Automotive Mechanical Engineer 1999-2001
Ministry of Defense
Responsible for passenger vehicles and trucks in workshop;
Manage and supervise workshop team groups;
Set-up and Implement programs for Auto suppliers;
Manage the workflow of vehicles spare parts.
Maintenance Engineer (engineer in training) 1998-1999
Automotive Engineering Company (SMG)
Resolve technical issues;
Follow safety practices applicable to the shop floor;
Schedule the co-ordination and interaction of machine, processing priorities;
 Manage Quality System and daily operations.

4. Certifications
- Liquid Penetrate Level 1&2 (NDT)
CINDE, Hamilton, ON, Canada
- Management and Economics (ENGR301)
University of Concordia, QC, Canada
- Passenger Vehicle Maintenance
Hyundai, Egypt
- Vehicle Spare Parts Workflow and Control
Hyundai, Egypt
- PC Programming of Spare Parts
Hella KGaA Hueck, Germany
Linguistic Skills
English: Command of written and spoken
French: Business Conversational
Arabic: Command of written and spoken
Computing Expertise
Microsoft Office; Outlook; Internet; Auto CAD 2D & 3D;Solid Work; SCADA; SAP; NDT (LP)