Gaurav Sharma is an experienced networking and security professional with over 5 years at Cisco Systems, providing 24x7 support for Sourcefire devices and troubleshooting technical issues. He has held various technical roles at Intel Security, Nichepro Technologies, and HCL Technologies, focusing on security analysis and firewall migration. Gaurav possesses extensive technical skills in networking, security tools, and scripting, along with multiple relevant certifications.

1. GAURAV SHARMA
Mobile No: +91-9731391842 E-mail: Gaurav.sharma111989@hotmail.com
I intend to provide quick solutions to enterprise networking and security services problems with the best
utilization of my technical skills & the company’s resources. My ability to work under tight schedules to meet
deadlines and coordinate with team to achieve goals will surely make me an asset to the company.
WORK EXPERIENCE (5 Years)
Cisco Systems
Job Title: Senior Customer Advocate
Duration: May 2015 to till date
Location: Bangalore
Job Profile:
 Working as Senior Customer Support Engineer in Cisco Sourcefire TAC India
 Providing 24x7 APAC-EMEA support for Cisco Sourcefire devices.
 Troubleshooting technical issues of Gold and Platinum Support customers.
 Analyzing and Implementation of customer configurations and resolving issues in real-time.
 Troubleshooting Policy configurations, System configurations, replicating customer scenarios in test
environment for further analysis.
 Root Cause Analysis for critical issues of customer depending on priority.
 Research work on new Threats, False positives, false negatives.
 Composing and Writing KB articles, documentation of faced issues.
 Working on automation tools for Cisco Sourcefire devices.
Intel Security Ltd
Job Title: Technical Support Engineer
Duration: April 2014 to May 2015
Location: Bangalore
Job Profile:
 Providing 24x7 APAC support for Linux based McAfee Web Gateway, McAfee Email Gateway and
McAfee Security for Microsoft Exchange and McAfee Web Reporter.
 Troubleshooting technical issues of Gold and Platinum Support customers.
 Log analysis for McAfee Web Gateway, McAfee Email Gateway and McAfee Security for Microsoft
Exchange.
 Identifying Attack vectors such as Spoofing, Spamming, Phishing, Virus, Trojans, Malware and botnets
detected by McAfee Web Gateway, McAfee Email Gateway and McAfee Security for Microsoft
Exchange.
 Network troubleshooting related to various protocols HTTP, HTTPS, DNS, SMTP, FTP, WCCP, ICAP
 Worked on VMware and Linux/Unix Server based environments.
Nichepro Technologies
Job Title: Network Security Engineer
Client: Cisco Systems
Duration: June 2013 to April 2014
Location: Bangalore

2. Job Profile:
 Worked as Network Consulting Engineer in Cisco Global Security Delivery Team.
 Delivered multiple projects of firewall migration from checkpoint to cisco ASA and Juniper Net screen to
Cisco ASA.
 Troubleshooting firewall issues on daily basis such as checking ACLs, NAT, VPN and HA
 Debugging and Analyzing cisco ASA logs via packet capture and packet tracer.
 Handling live requests of ASA firewalls and cisco IPS.
 Written PERL script to automate migration such as NAT migration from 8.2 to 8.3+ and Juniper VPN to
Cisco VPN.
HCL Technologies Ltd
Job Title: Senior Security Analyst
Duration: June 2011 to June 2013
Location: Noida
Job Profile:
 24 x 7 support on various security products Checkpoint Firewall, F5 Load balancers, Bluecoat Web proxy,
HP Arcsight, Nagios and Cacti monitoring tools
 Handling and troubleshooting technical issues of customer environment accordingly.
 Monitoring and analyzing various incidents such as threats and attack vectors.
 Working in SOC (Security Operation Center) with 24*7 shift environment. Working for network
infrastructure related issue, providing support to the end user via Remote Session (WebEx/Call/e-mail) to
remediate the issue.
TECHNICAL SKILLS
Routing and Switching Concepts RIP,EIGRP,OSPF,BGP,VTP,VLAN,802.
1x,PPTP,L2TP,IPsec
Information Security NMAP, Burpsuite, Metasploit,
penetration testing using Kali Linux,
Attacking techniques and knowledge of
ethical hacking.
Cloud Security Amazon Web Services
Firewalls Checkpoint ,Cisco ASA
Load balancers F5 LTM
Web proxy Bluecoat, McAfee Web Gateway
Email Gateway McAfee Email Gateway, McAfee
Security for Microsoft Exchange
IPS/IDS Cisco IPS/IDS, Cisco Sourcefire
Tools McAfee Web reporter, McAfee Content
Reporter, Cisco CSM, HP Service Center,
Insight, Nagios, Cacti, Royal TSX
Operating Systems Red Hat Linux, Unix, Microsoft Windows
Server 2008,2012
Microsoft Windows 7,8,XP, MAC OSX
Virtualization VMware, vSphere, Virtual box, VMware
Fusion
Scripting PERL, Shell scripting,Javascript,HTML

3. CERTIFICATIONS
 CISSP Training completed
 CEH v9
 CCNA
 CCNA Security
 Checkpoint Certified Security Administrator R75
 F5 certified LTM and GTM consultant
 Red Hat Certified System Administrator v6
 McAfee Certified Web Gateway Administrator
 CCIE Routing and Switching (Written)
 VMware Data Center Certified Professional – 6
 Securing Cisco Networks with Sourcefire Intrusion Prevention Systems (SSFIPS)
 Securing Cisco Networks with FireAMP Endpoints (SSFAMP)
 Securing Cisco Networks with Open SNORT (SSFSNORT)
ACADEMIC PROFILE
B Tech (CSE), 2011; Lovely Professional University; 77.76%
HSC, 2007; CBSE Board; 79.60%
SSC, 2005; Gujarat Board; 83.57%
PERSONAL DETAILS
Languages Known : Hindi, English, and Punjabi
Strength : Adaptability to new Technologies and Environment, Excellent Communication
Skills, Strong Managerial and Organizational Skills, Team-Player, Willingness
to learn and win
Hobbies : Reading Novels, Cricket, Internet Surfing and Learning creative stuffs.
Declaration:
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place : Bangalore
Gaurav Sharma