The document compares patient survey results from Innova Fair Oaks Hospital and Virginia Hospital Center Arlington. It summarizes the survey results in categories like communication with nurses and doctors, responsiveness of hospital staff, pain management, cleanliness, and overall patient ratings. Virginia Hospital Center generally scored slightly higher in patient satisfaction measures compared to Innova Fair Oaks Hospital, though both were close to state and national averages. The document provides these comparisons to assess differences in patient experiences between the two hospitals.

1. Running head: HOSPITAL SURVEY COMPARISON
Hospital Survey Comparison
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(May 29, 2012)
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2. HOSPITAL SURVEY COMPARISON 2
Hospital Survey Comparison
Innova Fair Oaks Hospital is located in Northern Virginia serving the surrounding
suburbs. The hospital has a capacity of one hundred and eighty two beds for acute care
services. The surrounding environment is rapidly growing driving the need of the hospital
providing safe care, patient satisfaction and excellent service. Virginia Hospital Center –
Arlington Health Systems provides health services to the public in medical-surgical facility.
It is located in the northern Virginia with a capacity of three hundred and fifty beds with
preserved private rooms. Acute care resonates with cardiology, emergency, respiratory,
cancer care, neurology, orthopedics, women health provisions, urology, diagnostic imaging
facilities and radiology imaging facilities. Virginia Hospital has the provisions of outpatient
rehabilitation services; this is effected by the hospital running a small urgent care unit
addressing the minor emergencies and the primary care. The hospital offers teaching ground
on medicine for Georgetown University.
Surveys of patients performed in Innova Fair Oaks Hospital and Virginia Hospital
Center Arlington indicated slight variations considering the hospital experiences. Reflecting
on effectiveness of the communication between the nurses, nurses communicating well
always indicated national average is at 77%, Virginia average at 76%, Innova Alexandria
Hospital 74% and Virginia Hospital at 79%. Nurses communicating well usually national
average are at 18%, Virginia average at 18%, Innova Alexandria Hospital 20% and Virginia
Hospital at 18%. Nurses communicating well sometimes or never indicated national average
are at 05%, Virginia average at 06%, Innova Alexandria Hospital 06% and Virginia Hospital
at 03% (Hospitalcompare.hhs.gov, 2012).
Communication between doctors and patients indicated; doctors communicating well
in national average are at 80%, Virginia average at 80%, Innova Alexandria Hospital 76%
and Virginia Hospital at 78%. Doctors communicating well usually indicated national

3. HOSPITAL SURVEY COMPARISON 3
average is at 16%, Virginia average at 15%, Innova Alexandria Hospital 18% and Virginia
Hospital at 17%. Doctors sometimes communicating or never communicating indicated
national average are at 04%, Virginia average at 05%, Innova Alexandria Hospital 06% and
Virginia Hospital at 05% (Hospitalcompare.hhs.gov, 2012).
Considering the service delivery in due time from the hospital staff to the patients
indicated patients receiving timely assistance shown national average is at 65%, Virginia
average at 62%, Innova Alexandria Hospital 57% and Virginia Hospital at 64%. Patients
usually getting the assistance in time indicated national average is at 25%, Virginia average at
26%, Innova Alexandria Hospital 30% and Virginia Hospital at 26%. Patients never or
sometimes got assistance indicated national average is at 10%, Virginia average at 12%,
Innova Alexandria Hospital 13% and Virginia Hospital at 10% (Hospitalcompare.hhs.gov,
2012).
Pain control in patients, considering pain controlled always indicated national average
is at 70%, Virginia average at 69%, Innova Alexandria Hospital 66% and Virginia Hospital at
73%. Pain control usually indicated national average is at 23%, Virginia average at 23%,
Innova Alexandria Hospital 26% and Virginia Hospital at 21%. Pain control never or
sometimes controlled indicated national average is at 07%, Virginia average at 08%, Innova
Alexandria Hospital 08% and Virginia Hospital at 06% (Hospitalcompare.hhs.gov, 2012).
Administration of medicine with explanations to patients indicated, staff always
explained indicated national average is at 61%, Virginia average at 60%, Innova Alexandria
Hospital 55% and Virginia Hospital at 63%. Staffs usually explained indicated national
average is at 19%, Virginia average at 18%, Innova Alexandria Hospital 18% and Virginia
Hospital at 19%. Staff never or sometimes explained indicated national average is at 20%,
Virginia average at 22%, Innova Alexandria Hospital 27% and Virginia Hospital at 18%
(Hospitalcompare.hhs.gov, 2012).

4. HOSPITAL SURVEY COMPARISON 4
Cleanliness in the bathrooms and hospital rooms, room always clean indicated
national average is at 72%, Virginia average at 69%, Innova Alexandria Hospital 60% and
Virginia Hospital at 77%. Rooms usually clean indicated national average is at 19%, Virginia
average at 20%, Innova Alexandria Hospital 25% and Virginia Hospital at 17%. Rooms
sometimes or never clean indicated national average is at 09%, Virginia average at 11%,
Innova Alexandria Hospital 15% and Virginia Hospital at 06% (Hospitalcompare.hhs.gov,
2012).
Silence in the patient’s rooms surrounding, always silent at night indicated national
average is at 59%, Virginia average at 58%, Innova Alexandria Hospital 53% and Virginia
Hospital at 61%. Rooms usually silent indicated national average is at 30%, Virginia average
at 30%, Innova Alexandria Hospital 28% and Virginia Hospital at 30%. Rooms sometimes or
never silent indicate indicated national average is at 11%, Virginia average at 12%, Innova
Alexandria Hospital 19% and Virginia Hospital at 09% (Hospitalcompare.hhs.gov, 2012).
Passage of information to patients on home recovery, staff well advised indicated
national average is at 83%, Virginia average at 84%, Innova Alexandria Hospital 82% and
Virginia Hospital at 83%. Patients never advised indicated national average is at 17%,
Virginia average at 16%, Innova Alexandria Hospital 18% and Virginia Hospital at 17%
(Hospitalcompare.hhs.gov, 2012).
Hospital ratings indicted, high rating (9-10) indicated national average is at 68%,
Virginia average at 65%, Innova Alexandria Hospital 61% and Virginia Hospital at 78%.
Medium rating (7-8) indicated national average is at 23%, Virginia average at 25%, Innova
Alexandria Hospital 28% and Virginia Hospital at 17%. Low rating (0-6) indicated national
average is at 09%, Virginia average at 10%, Innova Alexandria Hospital 11% and Virginia
Hospital at 05% (Hospitalcompare.hhs.gov, 2012).

5. HOSPITAL SURVEY COMPARISON 5
Hospital recommendations to family and friends, yes indicated national average is at
70%, Virginia average at 68%, Innova Alexandria Hospital 67% and Virginia Hospital at
83%. Probably recommended indicated national average is at 25%, Virginia average at 26%,
Innova Alexandria Hospital 27% and Virginia Hospital at 15%. No recommendation at all
indicated national average is at 05%, Virginia average at 06%, Innova Alexandria Hospital
06% and Virginia Hospital at 02% (Hospitalcompare.hhs.gov, 2012). The care represents the
observations on the ground.

6. HOSPITAL SURVEY COMPARISON 6
References
Hospitalcompare.hhs.gov. (2012, May 17). Survey of Patients about Their Hospital
Experiences Graphs. Retrieved May 29, 2012, from Hospitalcompare.hhs.gov: http://
www.hospitalcompare.hhs.gov/Graphs/hospital-Graph.aspx?
hid=490040,490050&stype=SURGICAL&mCode=HCAHPS&graphState=VA&tab=
HCAHPS
Hospitalcompare.hhs.gov. (2012, May 17). Survey of Patients about Their Hospital
Experiences Tables. Retrieved May 29, 2012, from Hospitalcompare.hhs.gov:
http://www.hospitalcompare.hhs.gov/tables/hospital-hcahpsQualityTable.aspx?
hid=490050%2c490040&lat=38.8799697&lng=-77.1067698&stype=SURGICAL&b
pid=CAT_2&spid=GRP_8&stateSearched=VA