Network and information security is ASAPCOM's specialty. They provide customized network solutions and services of the highest quality from their headquarters in Heilbronn and subsidiary in Cologne. ASAPCOM employs accredited specialists and offers premium consulting, integration, and maintenance services to ensure their customers' network and security infrastructures run securely and without interruptions. Their goal is to help customers focus on their core business by taking responsibility for the entire lifecycle of network and security systems.

1. Networks and their safety are our daily business.

2. Specialization is our strength
ASAPCOM is an owner run, highly specialized service enterprise in the field of network technology and infor-
mation safety. Form our headquarters in Heilbronn and our subsidiary in Cologne we provide our customers
with professional tailor-made solutions and services of the highest standard.
The significant kingpin of the ASAPCOM Professional Service Center is focused on its helpdesk, its testing labo-
ratory and its stock of replacement parts. The service processes adhere to the stipulations laid down by ITIL
and are therefore aligned to the requirements of the business operations of the customer. All our ASAPCOM
employees are accredited specialists in their field and have all gained an advanced level of education. Our
professional approach has enabled us to gain the confidence of large national and multinational customers.
Values are our benchmark
Our success is based on consequently being in tune with our customers as well as on the work assignment of
our highly qualified and motivated co-workers! We set our sights on a continuous expansion strategy, focused
on long-term success.
Our corporate culture is branded with openness, own initiative and transparency. We invest in the continuo-
us expansion of our laboratory to do justice to the exacting demands in the superintendence of control and
stability of today‘s and future network structures.
ASAPCOM places value on local regenerative energy thereby fulfilling its contribution to environmental protec-
tion and green-IT.
We are fully aware of the demands awaiting us!
You expect to be presented with an individual ITC specification profile for your enterprise which the standard-
ized IT solutions no longer permit. As an interbranch service enterprise we have at our disposal a wealth of
experience in network technology and security. We analyze the risk features of your specifications and tho-
roughly check the efficaciousness of differing scenarios by running them through.
We are aware of your requirements
You demand a secure and interference-free operation of your IT-business systems. Our intelligent process con-
trolled and instant online monitoring systems supply information about your current operating status. Inter-
ferences in the operational activities are reported immediately and if required can be corrected immediately.
Structured process - Analysis – Perception – Integration – Operation
ASAPCOM Service covers the entire lifecycle of a network and security arrangement beginning with analysis
and perception then to integration and implementation right up to maintenance and operation. The premium
services in the ASAPCOM service portfolio far exceed those of the product manufacturer. In complying with
ITIL the service processes are designed to fulfil the requirements of the customer’s business. They integrate
smoothly into the management and service processes of the customer like an extended work bench.
We provide you with a selection of premium services for your network and security infrastructure to ensure
you can concentrate on your core business.

3. Consulting
Setting up and running network and security infrastructures require comprehensive ex-
pertise and careful planning. ASAPCOM possesses these skills and places them at your dis-
posal, the customer, in the form of Consulting Services. ASAPCOM, in this respect, is able to
draw on its many years of experience attained through fulfilling the specific stipulations
of a wide variety of branches.
ASAPCOM consulting services help to work out the best economic solution for the customer
that complies with the present day standard requirements. Whereby the risks involved
are analysed, minimized and made controllable. Just as in developing an economic solu-
tion ASAPCOM pursues a corporate approach where integration becomes a prime factor.
ASAPCOM Services include:
_the analysis of the customer’s demands, any threats or risks
_an analysis of performance and its optimization
_the development of functional, technical and integration concepts
_support for technical organizational implementation
_the planning and implementation of security management information (ISM)
_auditing as per BSI /ISO 27001
Integration
The technical organizational integration of new networks and security solutions into cur-
rent system environments is subject to risk; a challenge only be attempted by experts.
Current data flow cycles should not really be interrupted and then only briefly. That me-
ans there is very little time available on location and everything has to be done quickly
and without any hitches. With the help of ASAPCOM Integration Services the implementa-
tion risks on location and the time for installation are minimized.
Part of the integration service is the so called ‘staging’. That means that before the pro-
ducts and solutions are delivered to the customer they are first given a trial run in the
ASAPCOM laboratory and prepared for their assignment with the customer. This includes
the entire configuration. In the event that the integration prerequisites are very deman-
ding, then a model of the component parts of the enterprises’ network will be built.
The solution will then be adjusted in the laboratory for test purposes.
The introduction of new techniques and processes in the company in many cases leads
to a change in current work routines. Training is given to the respective personnel to
prepare them for these changes.
Maintenance and Operation
The goal of this service performance is to ensure trouble free running under the stipula-
tions of the agreed upon service levels. A multilingual service desk is available to custo-
mers round the clock, 365 days a year, should any system interference occur.

4. The ITIL compliant service processes are controlled from here. The processes being esca-
lated until the problem is solved. This process is supported by a web based Case Tracking
System (CTS).
Differences are made between:
_Basic Services
_Premium Services
_Premium Plus Services
_Service-with an additional module
The service packet is tailor-made, individually put together by the ASAPCOM service manager
to suit the needs of the customer. It ranges from a hotline service to managed services
whereby ASAPCOM takes over the running of the network and the security infrastructure.
Basic
Basic services, with their contractually agreed upon times, provide the customer with
telephone support and assistance in solving problems that arise.
These services include:
_calling up expertise knowledge over the telephone or via email to ask questions about
operating, care of software or for special manufacturer information.
_adding up the number of product faults to be compensated by the manufacturer
_support for the customer in the event of reports of malfunction against a third party
_new software / firmware versions
_web based Case Tracking Systems (CTS) for competent portrayals and documentation of
support queries
_allocation of special 0700 service numbers for cases arising that require explicit high
priority.
Premium
In addition to the Basic Services ASAPCOM offers Premium Services in the event of mal-
function, providing remote control support as well as the availability to use the ASAPCOM
test laboratory.
A remote control access can be installed for the customer independent of the existing
network infrastructure, and used to diagnose and rectify faults, be that possible, via a
remote control connection. The test laboratory is used to reproduce faulty situations.
Intensive time consuming analyses and tests of actual cleaned up faulty versions can be
instigated and tested in the laboratory without delay.
A further Premium Service is fault recording management demanding compensation by
the manufacturer for any software errors occurring within the framework of the legally
binding obligations.
transparency

5. Premium PLUS
In addition to the Premium Service, the Premium Plus Service provides a proactive monitoring of the network
and security system which have been installed by the customer.
In the form of a Managed Service the heterogeneous system landscape is monitored under a uniform web sur-
face. Depending on the Service Level, these occur during normal working hours or round the clock, seven days
a week. This ensures rapid consistent fault recognition, diagnosis and a conspicuous warning signal. Should a
problem arise, an attempt will be made to rectify it with the assistance of remote control. Status information to
be received by the customer, in which particular spate of time and under which circumstances can be indivi-
dually specified.
Add-on Modules
The ASAPCOM Hardware additional module extends the Basic, Premium and Premium Plus Services should
hardware problems occur.
Hardware Repair & Replacement
With the Hardware Repair Service the customer is able to send the faulty hardware including a description of
the fault to ASAPCOM who then send the faulty hardware to the repair department of the manufacturer and
after the repair has been carried out, ASAPCOM sends the hardware back to the customer. With the Hardware
Replacement Service the faulty hardware is immediately exchanged with a replacement. ASAPCOM then im-
mediately sends an identical replacement hardware to the customer. As soon as the customer has received the
replacement hardware they will return the faulty hardware back to ASAPCOM.
On Site Service
With the Additional Module On Site Service a qualified ASAPCOM service engineer with his technical expertise
and skills will assist the customer on site.
Selected world-class technology – comprehensive solutions
ASAPCOM provides a spectrum of solutions for the setting up and management of enterprise networks and their
security infrastructure. In devising these solutions, highly innovative and already matured technologies of spe-
cialized producers are intelligently combined and refined. The aim is to precisely fulfil the specific operational
requirements of your enterprise and to secure a smooth operation of your IT-applications and communication
systems with ASAPCOM Services. In this respect ASAPCOM has precisely analysed the stipulations of its customers
and put together a set of congruent solution packages.
Network Security - We fill in the safety loopholes in your networks
Threats to enterprise networks are continually increasing. The methods of assault are becoming more refined
and reveal safety gaps which can hardly be sealed up by standard security measures. Networks and their security,
availability and transparency are ASAPCOM‘s day-to-day business. The portfolio of security infrastructures is
independent of the provider of your network. This portfolio provides comprehensive protection, simple integra-
tion and a great deal of operating comfort within the framework of cost-effectiveness. This solution also pro-
vides an active protective shield against foreign appliances and internal attacks as well as a comprehensive
control of the network access. This means that data cannot be spied upon, deleted or manipulated without
being detected.
availability
security

6. Industrial Ethernet - We are conversant with IP and their special requirements in matters of production
In manufacturing businesses traditional field bus systems are increasingly being adapted to IP. If it was previ-
ously only usual to find Ethernet for networking in office environments, then in the meantime this standard is
now increasingly being used in production.
ASAPCOM is well aware of the specific demands of production and is now working together in the industrial
Ethernet sector with a worldwide operating German manufacturer which is recognized as a pioneer in this
field. ASAPCOM can thereby provide solutions adapted to meet the stipulations of the special environmental
conditions of light and heavy industry but which are also suitable for ships and other “non-office” segments.
A network infrastructure is created with Industrial Ethernet which is used in connection with corresponding
security facilities that enables a flexible roll based authorized management, controlled and secure informati-
on exchange.
Internet Security - We provide security equipment aligned to one other
One of the most important lifelines of a business enterprise is the internet, whether it be for its use in inter-
nal communication or for its support of customer day-to-day business, or dealing with suppliers and govern-
ment departments, the very absence of it would today indeed be inconceivable. Accordingly the availability,
security and performance capability of transactions between a business and the internet is of enormous signi-
ficance. A deficiency in the functioning of these gateways endangers the existence of an enterprise.
ASAPCOM has at its disposal innovative and already mature products from selected producers which can be
combined to provide pertinent solutions to match the particular challenges.
With these solutions ASAPCOM provides high available and secure transmissions between your business lo-
cations and the internet which can be easily and economically managed and which can be safely operated
independently of the network provider and the implemented platform.
Portal Protection - We take into account the increased security challenges of portals
Communication via internet portals is an evolutionary step in communication methods of commercial enter-
prises. For reasons of data protection, the safeguarding of internet portals is a prerogative and not least
owing to Compliance directives and regulations.
Through its solution approach ASAPCOM covers the entire spectrum of security and optimization of your web
portals. Using the combination of differing security measures such as Source-Code analysis and Web Applica-
tion Firewall (WAF), protection is provided for both known as well as unknown assault tactics. Security loo-
pholes are therefore sealed up, which would otherwise not have been protected with the existing network
firewalls and web servers. The solutions of ASAPCOM are mainly aimed at portals in an SAP environment.
Compliance - We are well acquainted with the rules, the challenges and have much practical experience
Safeguarding compliance to the multifarious judicial regulations, operational specifications and customer require-
ments are becoming more and more important for every enterprise. Common to all these regulations is the demand
for security and traceability and hence the certainty of being able to make a revision of business operations.

7. ASAPCOM has at its disposal experienced, highly qualified consultants, who using the PDCA
procedure model (Plan-Do-Check-Act) analyse weak points, decide on suitable measures
and then implement them. These measures to safeguard compliance are also supported
through the implementation of high performance tools which ensure there is a necessary
transparency of these transactions in the network at the same time providing a detailed
reporting function.
The aim is to certify and permanently safeguard compliance as stipulated in the standards
and rules such as ISO 27001/BSI IT basic protection and ITIL. ASAPCOM consultants are also
recognized and licensed by BSI to carry out the corresponding audits.
Branches - competence gained from experience
We are able to provide you with many years of experience in implementing the most
diverse job specifications gained from diverse branches and sizes of business enterprises
for your particular job specifications:
_Banks / Insurances
_Industries (chemical, shipbuilding, automotive construction, furniture, etc.)
_Medium sized firms
_Health care
_Social organisations
_Ministries
_Local authorities, Administration
_Publishers / Printers / Media
_Universities und Poly Techniques
Laboratory
Innovative power is the key competence in the management of IT processes. For that reason
ASAPCOM has its own research and development laboratory. Critical IT scenarios are con-
structed there. They are processed under realistic conditions and thereby later remain
manageable when undergoing stress situations.
A critical situation for a company arises when you integrate new appliances, hardware or
software into an existing company network. Processes will be affected by it, work pro-
cedures disrupted, and employees have to be trained in it. ASAPCOM provides you with a
stress free alternative on our own premises. Constituent parts of your company network
are imitated in our own test environment. The new appliances and programs can be si-
mulated and tested in an isolated environment. The ASAPCOM specialists are there to be
of help to you in word and deed.
The intensive exchange with manufacturers ensures the direct access to research and
development departments. Our solutions are therefore state-of-the-art ones. We are
correspondingly able to procure the highest standards for ourselves.
Our Manufacturers:
_Arbor Channel Partner _Check Point Bronze Partner
_ARP-Guard Service Partner _Cisco Systems Select Partner
_Avaya Business Partner Silver-Data _Ipoque Service & Marketing Partner
_Barracuda Diamond Partner _Juniper Networks Select Partner in WLAN
_Blue Coat Authorized Partner _Palo Alto Gold Partner

8. management
stabilization
analysis
test laboratory
transparency
integrated protection
availability
filtration
industrial networks
iP
internet
ASAPCOM
monitoring office networks
data center
premium service
authentication
security
optimization
traceability
Contact
We will be pleased to be at your disposal for a personal conversation.
Headquarters Heilbronn Subsidiary Cologne
ASAPCOM GmbH ASAPCOM GmbH
Edisonstrasse 25 Augustinusstrasse 11d
74076 Heilbronn 50226 Frechen
Germany Germany
T +49 (7131) | 649 10 0 T +49 (2234) | 200 62 7 info@asapcom.de
F +49 (7131) | 649 10 19 F +49 (2234) | 200 62 8 www.asapcom.de/index.php?ln=en