This document describes a case study of a leading UK data center that was facing challenges monitoring its infrastructure and managing server operations efficiently. It implemented the eMagic datacenter management system to centralized monitoring of networks, bandwidth, UPS, fire alarms and more. It provided remote control and management of network components and servers. This reduced the time spent on tasks like OS installations and IP address management. The client benefited from integrated, centralized management of its datacenter through a user-friendly interface.

1. Case Study- A Leading Data Center in UK
Client UK’s leading Data Center
Industry : Datacenter and IT Services
Contact Person : Robin Ellis
Application Name : eMagic – Complete Datacenter Management System
Profile
This organization, based in Maidenhead, is one of UK’s largest “We now have a highly
d a t a c e n t e r s . The company is an ISO-9001 certified integrated and validated
colocation provider who delivers amarket-leading, high system that provides the
quality, innovative and pragmatic service. It is a highly flexibility that we need to meet
responsive and dynamic company which offers bespoke new challenges and
solutions driven by a commercial and experienced opportunities on a global
scale.”
management team to ensure its services fulfil each client’s
specific requirements.
Group Commercial Director,
This organization understands how critical it is for client
equipment to be on-line and accessible 24x7. Its onsite
engineers are trained in a dedicated training facility, thus,
ensuring a high level of specialist technical knowledge. Its
Network Operation Centre (NOC) is open 24x7x365.
Business Challenge
Our client had following business challenges:
1. Failure in Networks, traffic on Network (Bandwidth), UPS, DG, Fire Alarm etc.
A lot of times due to activities like DDOS, traffic of data center network got blocked. In such
cases it became necessary to locate the server under attack. It was time consuming to locate
the server and its network path. UPS, DG and fire alarm systems were different applications
which were not integrated, so monitoring each one of them was difficult.
2. Difficulty in installing third party monitoring agents on client's system.
Quite often clients did not prefer to install third party tools to monitor their servers. So it
became difficult to monitor bandwidth and server services using monitoring agent at client
servers.
3. Time consuming OS installations.
Installing or reloading an OS consumed a lot of time, sometimes around 24 to 48 hours. The
same time was also taken to reset passwords.
1 ESDS SOFTWARE SOLUTION PVT. LTD.

2. Case Study- A Leading Data Center in UK
4. Configuration of network components and terminals in Datacenter was time consuming.
Following was the procedure to reboot or power cycle the terminals (servers):
a) Find out the exact location of the server within hundreds of servers.
b) Confirm the selected server.
c) Reboot or Power cycle (ON/OFF) server.
d) Attach KVMoIP to the server (on client request).
This process was time consuming and causing delays in emergency action. This process also
added the risk of rebooting/shutdown of other server due to human error.
5. Management of IP pool.
Available and free IP’s needed a duplication check. Sometimes an allocated IP was given to a
new server causing Disconnection of any existing server from the network. Adding and
routing new IP was time consuming. In some cases IP used to get stolen by client within the
same Datacenter, ultimately, affecting the other genuine client's network connectivity.
Solution
Here at ESDS, the same kind of problems were encountered by our Datacenter management team.
Thus we felt the need to automate our Datacenter management system. The result of whi ch
originated the "eMagic" concept. Being a major client of this Data Center company, we proposed
them "eMagic Basic" to manage our servers hosted at their Datacenter. This led to a huge decline
in issues related to our servers.
Looking at these statistics, they confidently approached us for a full fledged solution. And thus
"eMagic Basic" was launched for their complete data centre.
The following was implemented using the eMagic Basic:
 Centralized monitoring system giving notifications about failure in networks, traffic on
network (bandwidth), UPS, DG, Fire Alarm etc.
 Remote control over the Network Components and Terminals (Servers).
 Quick and Remote Installation of OS.
 Managing IP Address Pool.
Solution Benefits:
With eMagic, our Client was able to have:
 Centralized management with all applications integrated into a single system.
 Reduction in time consuming operations resulted in cost and time effective data center
operations.
 Availability of highly optimized and accurate data center operations.
 Ease in operation with a user friendly GUI panel.
2 ESDS SOFTWARE SOLUTION PVT. LTD.