Are you a leadership group or a leadership team?
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We spend a lot of time talking about our delivery team mix and structure, we put time into reviewing their progress looking for room to improve and we scrutinize their backlog and metrics. But what about the other team. The one regularly forgotten. In most places the team that doesn’t practice what they preach. The leadership team. In this session we look at the function of IT leadership and how it can benefit from the processes and approaches we strive to achieve in our delivery teams.
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Are you a leadership group or a leadership team?
- 4. Let’s Role Play Agile Coachy Type Engineering Manager - Team of ~22 people across 3 teams
- 7. Random meetings Reactive Uplift standards Recruiting Random meetings Helping engineers Better practices On Boarding Operational Incidents
- 9. Who is helping you plan?
- 10. Agile Practices
- 11. What makes a good team? - Purpose/Vision
- 12. What makes a good team? - Purpose/Vision - Hold each other accountable
- 13. What makes a good team? - Purpose/Vision - Hold each other accountable - Shared backlog
- 14. What makes a good team? - Purpose/Vision - Hold each other accountable - Shared backlog - Definition of Done
- 15. But where should I start?
- 17. Plan like delivery teams plan
- 21. Action plan 1. Find a buddy from my peers - Form a team
- 22. Action plan 1. Find a buddy from my peers - Form a team 2. Plan your work at the start of the week aligned to your purpose
- 23. Action plan 1. Find a buddy from my peers - Form a team 2. Plan your work at the start of the week aligned to your purpose 3. Start to collect your data - Visibility
- 24. Action plan 1. Find a buddy from my peers - Form a team 2. Plan your work at the start of the week aligned to your purpose 3. Start to collect your data - Visibility 4. Review it each day, add the unplanned work and inspect
- 25. Action plan 1. Find a buddy from my peers - Form a team 2. Plan your work at the start of the week aligned to your purpose 3. Start to collect your data - Visibility 4. Review it each day, add the unplanned work and inspect 5. Review what we got done on Friday - Retro
- 26. Action plan 1. Find a buddy from my peers - Form a team 2. Plan your work at the start of the week aligned to your purpose 3. Start to collect your data - Visibility 4. Review it each day, add the unplanned work and inspect 5. Review what we got done on Friday - Retro 6. Learn from your data to plan next week
- 27. Action plan 1. Find a buddy from my peers - Form a team 2. Plan your work at the start of the week aligned to your purpose 3. Start to collect your data - Visibility 4. Review it each day, add the unplanned work and inspect 5. Review what we got done on Friday - Retro 6. Learn from your data to plan next week 7. Socialise this approach and its purpose with your team, your peers and especially your manager. Visualise it.
- 28. Are you a leadership group or a leadership team? Johnny Sammon johnny.sammon@cevo.com.au Steve Mactaggart @stevemac LastConf - 2018
Editor's Notes
- Experimenting with a role play Please give us feedback
- What roles we are playing today Set the scene - Hallway at LastConf after Johnny talk
- JS what was it in my presso that resonated? Steve is not feeling productive
- Q. What are you supposed to be doing? Mostly my job is to help the engineers get their work done There doesn’t seem like a single decision or action that I am not involved in. I’m currently recruiting staff, trying to develop our standards, Mentor the team on better practice Uplifting our on-boarding practice Etc, And thats what I’d like to be doing, what I’m actually doing feels like fire fighting, I’m constantly brought into technical debates in the teams, Dragged into operational incidents,
- That’s a lot of stuff And it sounds like you’re lacking clarity on your role How do you plan your day?
- People at my desk, slack email firefighting That sounds really reactive to me, is that an efficient way to get work done? Well no that’s why I wanted to talk to you I suppose Do you plan together with your peers, your manager?
- Do you find this valuable? Have you raised this with the team? Do they see value?
- You worked in delivery teams before right? Identified waste Focus on value for everyone Focus on the outcome, not output Is there a better way to achieve same outcomes, you use slack right? Shake up meeting From what I’m hearing, you’re not a leadership team you’re a leadership group.
- Let’s go back and think about good delivery teams They define and communicate their purpose Clarity on what they need to achieve Clarity on what they should not work on
- Hold each other accountable to their agreed ways of working
- They work together on a shared backlog They always make time to make sure this is prioritised to work on the most important things
- They know when they’ve delivered the value they needed to --- They’re pretty simple and common activities good teams do right? Are you actually a team We can’t do that stuff, our work is too different Is there anything that’s similar, you all work with the delivery teams right? Practices in delivery teams How’s it going? Not really getting traction Are you peers getting traction? I actually don’t know It sounds like it’s making life very confusing for the delivery team when the leadership are not aligned I can see that now, but I don’t know where to start
- Well let’s prioritise, what’s your biggest problem? Very reactive, no time to do planned work
- Delivery Teams first understand their purpose. Understand what their most important work is. Make a plan with that work They make dedicated time to prioritise backlog They use WIP limits to improve flow of work Make it obvious that they’re working on the things of highest value Do you think you could start there? - Lots of interruptions come up that are unplanned
- DevOps prod incidents? How do they get planned? Reserved capacity How much of your work is reactive? I dunno.
- If they don’t have data, you’d ask them to get some Then provide the telemetry so you can inspect What data is there on this work? Do you think you can start tracking your time and what you’re working on? Focus first on getting the data
- Inspect after small batches Planned/unplanned Understand if it’s even the highest value work Plan for next week with more realism What will really get done, Try hard to commit to being realistic If you’re being realistic you’re going to need to say no to some things……..
- So start to visualise your work Then socialise this with your customers Your teams, Your peers, Especially your manager Will this help you become a leadership team? You need a buddy. So Steve, can you see this helping you? Yep - Let me recap Find a buddy from my peers - Form a team
- Keep each other accountable Support each other Plan your work at the start of the week aligned to your purpose
- Get your starting point of work that you know about Start to collect your data - Visibility
- Make it visible Physical probably better to start with so everyone can see it Review it each day, add the unplanned work and inspect
- Standup Keep it up to date Review what we got done on Friday - Retro
- Make the time to seek continuous improvements Was the work valuable Learn from your data to plan next week
- Be real about what can be accomplished at a sustainable pace Steve - I think that’s it Johnny - 1 more thing Socialise this approach and its purpose with your team, your peers and especially your manager. Visualise it.
- Let all customers of your time know how you’re working End our role play Steve