Aquent/AMA Webcast: Creating Products People Love
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How do you create deep emotional connections between consumers and the products and services that they purchase? In this webcast, Kevin shares his insights on how designers have the unique ability to find the elusive intersection between unmet consumer needs and their subconscious desires.
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Aquent/AMA Webcast: Creating Products People Love
- 1. Creating Products People Love How do you create deep emotional connections between consumers and the products and services that they purchase? During this webcast, Kevin will share his insights on how designers have the unique ability to find the elusive intersection between unmet consumer needs and their subconscious desires. Specifically, Kevin will: ๏Provide insights on how marketing and design teams can best work together to ensure success ๏Give a โbehind the scenesโ look at how designers come up with innovative new ideas ๏Discuss the origin of such product successes as P&Gโs Swiffer and the OLPC โ โHundred Dollar Laptopโ ๏Explain journey mapping and how it can be used to ensure all consumer touch points are addressed
- 2. AMA Webcast Creating Products People Love Presenter: Kevin Young, Managing Principal, Continuum Moderator: Anthony Salas, American Marketing Association Sponsored by: The audio portion of todayโs presentation is available via broadcast audio. You can also dial in to hear audio Participants (US & Canada, Toll Free): 888 223 4959 International Participants: +1 303 223 4389
- 4. Housekeeping Items Recording You will be provided with a recording of todayโs presentation after todayโs live presentation. Twitter Please reference #whywelike, when tweeting about this webcast. You can also visit Continuumโs Twitter page @_Continuum.
- 5. Webcast Speaker Kevin Young, Managing Principal, Continuum
- 6. Creating Products People Love Click to edit Master title style How do you create deep emotional connections between Click to edit Master subtitle style consumers and the products and services they purchase? 6 | AMA Webinar January 17, 2013
- 7. Overview: Click to edit Master title style Click to edit Master subtitle style Who am I? Two very brief case studies 7 | AMA Webinar January 17, 2013 Approach to innovation
- 8. Click to edit Master title style Click to edit Master subtitle style Iโll need your helpโฆ 8 | AMA Webinar January 17, 2013
- 9. Click to edit Master title style Click to edit Master subtitle style 9 | AMA Webinar January 17, 2013
- 10. endorphins 10 | AMA Webinar January 17, 2013
- 11. Click to edit Master title style Click to edit Master subtitle style 11 | AMA Webinar January 17, 2013
- 12. Click to edit Master title style Click to edit Master subtitle style 12 | AMA Webinar January 17, 2013
- 13. Click to edit Master title style Click to edit Master subtitle style Continuum is a design and innovation consultancy. We partner with our clients to create powerful ideas and realize them as products, services and brand experiences that improve peopleโs lives and grow businesses. 13 | AMA Webinar January 17, 2013
- 14. Diversity of experience and perspectives The nature of Continuum is that of a diverse body of people. Our teams incorporate a variety of skills and areas of expertise, ranging from consumer understanding, design research, branding, business strategy, experience design, and engineering. Click to edit Master title style Click to edit Master subtitle style 14 | AMA Webinar January 17, 2013
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- 25. Click to edit Master title style Click to edit Master subtitle style 25 | AMA Webinar January 17, 2013
- 26. Understanding people Continuumโs core competency is understanding people and their needs so we can solve the technical challenges needed to bring them a great experience. Our approach integrates many different perspectives across a range of domains. Whether digital experience or packaged goods, established market or emerging market, our focus on people and their goals helps us frame the opportunities to make a difference. Click to edit Master title style Click to edit Master subtitle style 26 | AMA Webinar January 17, 2013
- 27. Creating business success ONE LAPTOP PER CHILD SWIFFER REEBOK PUMP Click to edit Master title style Inexpensive learning tool Changing the market Iconic innovation Click to edit Master subtitle style Enabling education New idea, new category Double sales to $2B DAKTARI PRESERVE TARGET Emerging markets technology Sustainability: closing the loop Branded shopping cart Accessible HIV/AIDS testing Mail-back pack Experience innovation 27 | AMA Webinar January 17, 2013
- 28. Approach to Innovation Click to edit Master title style Click to edit Master subtitle style 28 | AMA Webinar January 17, 2013
- 29. Approach to Innovation Click to edit Master title style Click to edit Master subtitle style 29 | AMA Webinar January 17, 2013
- 30. Click to edit Master title style A few examplesโฆ. Click to edit Master subtitle style 30 | AMA Webinar January 17, 2013
- 31. SWIFFER Creating a billion-dollar category for Proctor & Gamble Click to edit Master title style Click to edit Master subtitle style 31 | AMA Webinar January 17, 2013
- 32. Click to edit Master title style Click to edit Master subtitle style Creating a new category 32 | AMA Webinar January 17, 2013
- 33. Click to edit Master title style Click to edit Master subtitle style Building an understanding through ethnographic research Cleanliness is good. Floor cleaning is drudgery. The cleanliness of your floor is a reflection of you. It takes time. Cleaning the floor is a dirty process. 33 | AMA Webinar January 17, 2013
- 34. The Emotional Why: Cleaning creates strong conflicts The cleanliness of my home is a reflection on me I want a clean home and a healthy family . Click to edit Master title style Click to edit Master subtitle style . Floor cleaning is drudgery. It takes time. 34 | AMA Webinar January 17, 2013
- 35. Opportunity for innovation Consumer Opportunity: Quicker, cleaner (for you), easier - so you can Click to edit Master title style clean more frequently Click to edit Master subtitle style Technical Opportunity: Entertainment Donโt clean the thing you clean with, throw it away 35 | AMA Webinar January 17, 2013
- 36. Envisioning the future product family Click to edit Master title style Click to edit Master subtitle style 36 | AMA Webinar January 17, 2013
- 37. What happens when you innovate an everyday chore? Click to edit Master title style Click to edit Master subtitle style Swiffer is one of the most successful new products that P&G has ever launched New category creation Annual sales of $500 million 37 | AMA Webinar January 17, 2013
- 38. Click to edit Master title style Click to edit Master subtitle style OLPC Creating a hundred dollar laptop to help educate children 38 | AMA Webinar January 17, 2013
- 39. Where is it used? Click to edit Master title style Click to edit Master subtitle style 39 | AMA Webinar January 17, 2013 DESIGN CONTINUUM
- 40. Click to edit Master title style Click to edit Master subtitle style 40 | AMA Webinar January 17, 2013
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- 42. Click to edit Master title style Click to edit Master subtitle style 42 | AMA Webinar January 17, 2013
- 43. Click to edit Master title style Click to edit Master subtitle style 43 | AMA Webinar January 17, 2013
- 44. Click to edit Master title style Click to edit Master subtitle style UN Secretary-General Kofi Annan 44 | AMA Webinar January 17, 2013
- 45. Click to edit Master title style Click to edit Master subtitle style 45 | AMA Webinar January 17, 2013
- 46. Click to edit Master title style Click to edit Master subtitle style 46 | AMA Webinar January 17, 2013
- 47. Overview: Click to edit Master title style Click to edit Master subtitle style Who am I? Two very brief case studies 47 | AMA Webinar January 17, 2013 Approach to innovation
- 48. Click to edit Master title style Click to edit Master subtitle style 48 | AMA Webinar January 17, 2013
- 49. 2.Make meaningful connections Click to edit Master title style Click to edit Master subtitle style + + = 49 | AMA Webinar January 17, 2013
- 50. PRODUCT ECOSYSTEM Click to edit Master title style Click to edit Master subtitle style 50 | AMA Webinar January 17, 2013
- 51. 2.Make meaningful connections Click to edit Master title style Click to edit Master subtitle style + + = 51 | AMA Webinar January 17, 2013
- 52. Click to edit Master title style Click to edit Master subtitle style SOURCE: http://adsoftheworld.com/media/print/mercedes_benz_left_brain_right_brain_paint 52 | AMA Webinar January 17, 2013
- 53. Click to edit Master title style Click to edit Master subtitle style 53 | AMA Webinar January 17, 2013
- 54. Click to edit Master title style Click to edit Master subtitle style 54 | AMA Webinar January 17, 2013
- 55. Click to edit Master title style Click to edit Master subtitle style 55 | AMA Webinar January 17, 2013
- 56. Click to edit Master title style Click to edit Master subtitle style 56 | AMA Webinar January 17, 2013
- 57. Click to edit Master title style Click to edit Master subtitle style 57 | AMA Webinar January 17, 2013
- 58. Click to edit Master title style Click to edit Master subtitle style http://www.goodexperience.com/tib/archives/product_design/ 58 | AMA Webinar January 17, 2013
- 59. Click to edit Master title style Click to edit Master subtitle style http://www.goodexperience.com/tib/archives/product_design/ 59 | AMA Webinar January 17, 2013
- 60. Click to edit Master title style Click to edit Master subtitle style 60 | AMA Webinar January 17, 2013
- 61. Click to edit Master title style Click to edit Master subtitle style 61 | AMA Webinar January 17, 2013
- 62. "Adults take note: Pony Click to edit Master title style comes unassembled in box Click to edit Master subtitle style with head detached. You may wish to not open the box around your children if they may be frightened by a box with a decapitated horse inside." 62 | AMA Webinar January 17, 2013
- 63. Click to edit Master title style Click to edit Master subtitle style 63 | AMA Webinar January 17, 2013
- 64. Click to edit Master title style Click to edit Master subtitle style โItโs hard to get dirt off the mop spongeโ 64 | AMA Webinar January 17, 2013
- 65. 2.Make meaningful connections Click to edit Master title style Click to edit Master subtitle style + + = 65 | AMA Webinar January 17, 2013
- 66. Click to edit Master title style Click to edit Master subtitle style SOURCE: http://adsoftheworld.com/media/print/mercedes_benz_left_brain_right_brain_paint 66 | AMA Webinar January 17, 2013
- 67. Click to edit Master title style Click to edit Master subtitle style 67 | AMA Webinar January 17, 2013
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- 73. Click to edit Master title style Click to edit Master subtitle style 73 | AMA Webinar January 17, 2013
- 74. Click to edit Master title style Click to edit Master subtitle style 74 | AMA Webinar January 17, 2013
- 75. Click to edit Master title style Click to edit Master subtitle style 75 | AMA Webinar January 17, 2013
- 76. Click to edit Master title style Click to edit Master subtitle style 76 | AMA Webinar January 17, 2013 CONTINUUMINNOVATION.COM ยฉ 2010 Continuum LLC | Proprietary & Confidential 76
- 77. Click to edit Master title style Click to edit Master subtitle style 77 | AMA Webinar January 17, 2013 CONTINUUMINNOVATION.COM ยฉ 2010 Continuum LLC | Proprietary & Confidential 77
- 78. โI want a clean home and a healthy familyโ Click to edit Master title style Click to edit Master subtitle style 78 | AMA Webinar January 17, 2013
- 79. 2.Make meaningful connections Click to edit Master title style Click to edit Master subtitle style + + = 79 | AMA Webinar January 17, 2013
- 80. Click to edit Master title style Click to edit Master subtitle style SOURCE: http://www.thisiswhyimbroke.com/mustache-pacifier 80 | AMA Webinar January 17, 2013
- 81. Click to edit Master title style Click to edit Master subtitle style SOURCE: http://www.toxel.com/inspiration/2009/04/04/20-unusual-and-creative-packaging-designs/ 81 | AMA Webinar January 17, 2013
- 82. Click to edit Master title style Click to edit Master subtitle style SOURCE: http://www.toxel.com/inspiration/2009/04/04/20-unusual-and-creative-packaging-designs/ 82 | AMA Webinar January 17, 2013
- 83. Click to edit Master title style Click to edit Master subtitle style SOURCE: www.boredpanda.com 83 | AMA Webinar January 17, 2013 SOURCE: www.boredpanda.com
- 84. Click to edit Master title style Click to edit Master subtitle style SOURCE: www.boredpanda.com 84 | AMA Webinar January 17, 2013 SOURCE: www.boredpanda.com
- 85. Click to edit Master title style Click to edit Master subtitle style 85 | AMA Webinar January 17, 2013
- 86. Click to edit Master title style Click to edit Master subtitle style BMWโs GINA, an animated cloth car that looks ahead to the future of the automobile. 86 | AMA Webinar January 17, 2013
- 87. Click to edit Master title style Click to edit Master subtitle style 87 | AMA Webinar January 17, 2013
- 88. 2.Make meaningful connections Click to edit Master title style Click to edit Master subtitle style + + = 88 | AMA Webinar January 17, 2013
- 89. Click to edit Master title style Click to edit Master subtitle style 89 | AMA Webinar January 17, 2013
- 90. Click to edit Master title style Click to edit Master subtitle style = touchpoints ecosystem 90 | AMA Webinar January 17, 2013
- 91. Design for all touchpoints through journey mapping Click to edit Master title style Click to edit Master subtitle style 91 | AMA Webinar January 17, 2013
- 92. Design for all touchpoints through journey mapping Click to edit Master title style Click to edit Master subtitle style 92 | AMA Webinar January 17, 2013
- 93. Click to edit Master title style Click to edit Master subtitle style 93 | AMA Webinar January 17, 2013
- 94. Click to edit Master title style Click to edit Master subtitle style product touchpoints ecosystem 94 | AMA Webinar January 17, 2013
- 95. competitive client landscape capabilities Click to edit Master title style environmental trends: Click to edit Master subtitle style product responsibility design and society touchpoints cultural needs key stakeholders/ ecosystem project influencers 95 | AMA Webinar January 17, 2013
- 96. environmental responsibility Click to edit Master title style Click to edit Master subtitle style 96 | AMA Webinar January 17, 2013
- 97. Click to edit Master title style Click to edit Master subtitle style 97 | AMA Webinar January 17, 2013
- 98. competitive Click to edit Master title style threats Click to edit Master subtitle style 98 | AMA Webinar January 17, 2013
- 99. Click to edit Master title style Click to edit Master subtitle style 99 | AMA Webinar January 17, 2013
- 100. Click to edit Master title style Click to edit Master subtitle style 100 | AMA Webinar January 17, 2013
- 101. understanding cultural needs Click to edit Master title style Click to edit Master subtitle style 101 | AMA Webinar January 17, 2013
- 102. Click to edit Master title style Click to edit Master subtitle style Image of Traffic Congestion Source: Rajesh Kumar Sen 102 | AMA Webinar January 17, 2013
- 103. Click to edit Master title style Click to edit Master subtitle style 103 | AMA Webinar January 17, 2013
- 104. Click to edit Master title style Click to edit Master subtitle style 104 | AMA Webinar January 17, 2013
- 105. competitive client landscape capabilities Click to edit Master title style environmental trends: Click to edit Master subtitle style responsibility design and society touchpoints key stakeholders/ cultural needs project influencers ecosystem 105 | AMA Webinar January 17, 2013
- 106. Click to edit Master title style Click to edit Master subtitle style 106 | AMA Webinar January 17, 2013
- 107. Click to edit Master title style Thank you! Click to edit Master subtitle style 107 | AMA Webinar January 17, 2013
- 108. Thank You for your Participation! Additional questions? General AMA Questions can be sent to: asalas@ama.org Recording and slides You will be provided with a recording of todayโs presentation. Twitter Please reference #whywelike, when tweeting about this webcast. You can also visit Continuumโs Twitter page @_Continuum. Todayโs Presentation was brought to you by the ReadyTalk Web Conferencing Platform. If you are interested in learning more about ReadyTalk and their services, please visit www.ReadyTalk.com/AMA.
Editor's Notes
- Today โs biggest brands rely on Aquent experience and knowledge to staff their marketing, creative and digital teams. Their talentโs expertise can give your team the edge you need. To get talent that works, visit aquent.com.
- Endorphins released by the pituitary gland and the hypothalamus
- P&G needed help innovating in the home cleaning category. P&Gโs business model around floor care had been based on detergents that were used with a mop, and the market had become stagnant, as dozens of other brands competed for household dollars. When P&G was looking to grow through innovation.
- Our team conducted design research to see how people cleaned their kitchen floors in cities across the U.S. We sought to understand not just the hows, but the whys of floor cleaning. We also sought to understand the challenge from a functional perspective, exploring the technical aspects of floor cleaning.
- Learning from research, but this slide and the next talk about creative problem solving. Discuss conflicts that arise that we juxtapose rather than avoid. Consumers do not recognize the conflicts. We derived that there is a conflict between the desire for cleanliness, and the fact that the process is very dirty. Our hypothesis is that there is an opportunity in making the process cleaner.
- And here is the โideaโ. The business opportunity. Talk also about how we know weโre done with analysis: Internal consistency โ which we will have demonstrated Business precedent โ which we can talk about here โ the disposable solution is analogous to paper towels. (Also talk about why we look at the context around our specific task during research.) Is it inspiring to designers (or whoever needs to execute on it)
- And then we narrow down to the most relevant solutions based on consumer criteria, and relevance for our clientโs business.
- Swiffer is one of the most successful new products that P&G has ever launched, generating the strongest test market results in P&Gโs history of marketing cleaning products. A revolutionary solution to a particularly tedious household chore, the Swiffer and Swiffer WetJet give consumers an entirely new way to clean floors, and the product has enjoyed spectacular success with annual sales of $500 million.
- There are three aspects to creating products that resonate with consumers. These are: addressing consumer needs, creating meaning and desire. Weโll talk about each of these in more detailโฆ
- There are three aspects to creating products that resonate with consumers. These are: addressing consumer needs, creating meaning and desire. Weโll talk about each of these in more detailโฆ
- (funny comment about this image. Something like: it tells you that you need scissors to open these scissors. If I had scissors, would I be buying scissors?)
- (funny comment about this image. Something like: this photo is from a bathtub. Why would you ever wan to โscaldโ something in the tub?)
- There are three aspects to creating products that resonate with consumers. These are: addressing consumer needs, creating meaning and desire. Weโll talk about each of these in more detailโฆ
- Take cars for example
- (ad lib โ the front of the mini has a friendly smiling face)
- (ad lib โ conversely, look at the โfaceโ of the 5 series BMW)
- (ad lib โ it communicates an aggressive, angry personality)
- (ad lib โ discuss specific design differences. Eyebrows, upturned/downturned mouth, etc)
- There are three aspects to creating products that resonate with consumers. These are: addressing consumer needs, creating meaning and desire. Weโll talk about each of these in more detailโฆ
- Take BMWโs concept car, GINA. Who would expect a car to be made of stretch fabric rather than metal (expand if interested)
- There are three aspects to creating products that resonate with consumers. These are: addressing consumer needs, creating meaning and desire. Weโll talk about each of these in more detailโฆ
- You learned about journey maps a few weeks ago ( confirm this ). This illustrates all the interaction points with a product, brand or service.
- And notice that โproductโ is a relatively small part of this journey. To create a successful consumer experience, itโs imperative that we consider all parts of this system.
- And we can also look at a product that might be a little more familiar and exciting. The iphone would not be successful if it didnโt live as part of a much larger โ and very well designed โ system.
- And finally letโs discuss the larger ecosystem that surrounds all of this.
- This includes things such as (read categories from slide). Weโll touch on each of these very briefly.
- Key point: Physical & Physio similar: Where the differences are in culture and in price. Potty training Method (on demand, pavlovian) Generational support (Culture of the Little Buddah) Shift to urban environment (need help) Opportunity is different (night time) Innovation from Fringe (super absorb)
- So this is obviously a lot to take it and a lot to consider when designing a product