Atlassian Summit 2012 - Kick-Ass Collaboration with Confluence

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We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.

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  • This slide should begin your presentation\nSince my talk is about user-centred and user experience design, you might like to tell people that I once spent 5 hours, 500 metres underground in a coal mine, just so I understand the needs of a group users better (they were coal miners and we were implementing a document management system.\n\nIts not what you might expect either - most of the 5 hours was spent driving, travelling along wide underground roadways. Going through the safety training was one of the key insights of the experience - it really focuses your mind on what concerns that particular group users the most.\n\n
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  • State the problem (adoption via IT departments, who are early adopters)\n
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  • Blow them out to individual slides?\n
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  • Examples\nShift from tangible (give aways) to intangible incentives (ego-centric).\n
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  • Introduce this sooner? Swap.\n
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  • Introduce this sooner? Swap.\n
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  • Restate as a summary slide\n
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  • Atlassian Summit 2012 - Kick-Ass Collaboration with Confluence

    1. 1. Kick-Ass CollaborationEverywhereJames Dellow @chieftechwww.headshift.com.au
    2. 2. Adoption of Confluence by business users needs adifferent approach from the ‘early adopters’ in the ITdepartment. #summit12
    3. 3. Head Heart Hand
    4. 4. 1. What is ‘Kick Ass Collaboration’?2. Understanding Users3. Rules to Collaborate By James Dellow
    5. 5. What is ‘Kick AssCollaboration’?
    6. 6. Collaboration relies on openness andknowledge sharing but also some levelof focus and accountability on the partof the business organization. AIIM http://www.aiim.org/What-is-Collaboration
    7. 7. The basic capabilities of tools like Flickrreverse the old order of group activity,transforming gather, then share intoshare, then gather. Clay Shirky Here Comes Everybody
    8. 8. Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-ND
    9. 9. Examples: Faster support Increased Productivity 30% processes More satisfied Increased Revenue 30% customers➡Reduced Costs 20% Less on travel & communications More collaboration Increased Revenue 35% between departments and teams Source: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.
    10. 10. But what does it LOOK like? Working in Confluence Open by default➡Less time lost in email.
    11. 11. 1 Tools
    12. 12. 2 #workoutloud1 Tools
    13. 13. 3 Network2 #workoutloud1 Tools
    14. 14. 4 Integration3 Network2 #workoutloud1 Tools
    15. 15. James Dellow
    16. 16. Understanding users people
    17. 17. What are Personas?• Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour.• Each persona has a set of ‘goals’ which specify what they wish to achieve in using a system.
    18. 18. Persona Example: David • David is 31 years old. • He supervises a team of customer service agents. • His goal is to make sure service standards and KPIs are met by the whole team.
    19. 19. Persona Example: Sally • Sally is 46 years old. • She is a qualified accountant and has worked for the company for many years. • The most stressful time for Sally is the end of month reporting.
    20. 20. Persona Example: Brad • Brad is 24 years old. • Brad is a graduate engineer and is currently on rotation through different departments. • He hates using email.
    21. 21. • A user journey maps what a persona does when using a system, from beginning to end.• They give us an understanding of a user’s needs and how they will achieve these.
    22. 22. Rules to collaborate by
    23. 23. #1 Work with the network effect
    24. 24. #2 Take a walk in their shoesImage Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA
    25. 25. #3 Dont give people blank workspacesImage Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA
    26. 26. Resources to get you started:
    27. 27. Head Heart Hand
    28. 28. Thank you!

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