Cognitive
Experience
Speed
Design a vase.
Design a better way for people to enjoy
flowers in their homes.
IBM Design :: IBM Confidential :: ©2013 IBM Corporation
IBM Design :: IBM Confidential :: ©2013 IBM Corporation
Empathy
Observe Reflect Make
Observing is
about immersing
yourself in your
users’ world.
Sponsor Users
Reflecting is about
converging on a
point of view.
Playbacks
Making is
about giving
form to new
ideas.
outcome, not Process.
It was inefficient.
But it worked.
—General Stanley McChrystal
Team of Teams, 2016
VP
PhD
Inventor
GM
Published writer
Culture
IBM STUDIOS PROGRAM
17
People +
Places +
Practices.
Where … how does it apply?
Cognitive Enterprise … simplicity in concept
IBM GPS :: IBM Confidential :: © 2016 IBM Corporation
Cognitive Enterprise … iterative design & agility
IBM GPS :: IBM Confidential :: © 2016 IBM Corporation
Front Office
Transformation
Digitally driven front office
Delightful Customer experience
Real-time actionable data
Enjoyable Systems of engagement
Intelligent automation
Embedded analytics
Intelligent digital support
Trusted Systems of record
Democratized learning
Back Office
TransformationCognitive Technology
Discover
Decide
Engage
ONE Office
Transformation
Radical Collaboration
Enterprise Curiosity & Innovation
21
© 2016 IBM Corporation

Applications for Cognitive Computing

Editor's Notes

  • #7 What do we mean by user experience? Often we start with a brief like “design a coffee maker.” So we get out our spreadsheet and write down “pot, lid, heating element, button, etc.” and we end up with the same old stuff that’s already on the market.
  • #8 What could we create if we started with this kind of experience? Maybe the solution is a service like Starbucks or an ecosystem like Keurig. Breakthroughs stem from a well-defined problem we’re solving for the user and a deep understanding of who that user is.
  • #9 What could we create if we started with this kind of experience? Maybe the solution is a service like Starbucks or an ecosystem like Keurig. Breakthroughs stem from a well-defined problem we’re solving for the user and a deep understanding of who that user is.
  • #15 Adaptability vs. Efficiency