IBM Design
People+Practices+

Places=Outcomes
IBM Design :: IBM Confidential :: © IBM Corporation
Oen Michael Hammonds
Lead Facilitator+Advisory Designer
@visualnotepad
Hey Y’all!
IBM Design :: IBM Confidential :: © IBM Corporation
3 Principles of our Mission:
1. Outcomes for Users
2. Continuous Learning
3. Radical Collaboration
Users are changing.
IBM Design :: IBM Confidential :: © IBM Corporation
Change is not only coming, it’s here.
Why are 

Millennials 

so important?
The nature of the 

workforce is changing.
User expectations are changing.
Everyone now brings their 

consumer experiences with them to work.
de•sign |dəˈzīn|
noun
purpose, planning, or intention that exists
behind an action, fact, or material object
What is Design?
IBM Design :: IBM Confidential :: © IBM Corporation
Good design
is good business.
Thomas Watson Jr.
Former IBM President
“
IBM Design
IBM Design :: IBM Confidential :: © IBM Corporation
?
IBM Design :: IBM Confidential :: © IBM Corporation
+ + =
The Formula
IBM Design :: IBM Confidential :: © IBM Corporation
+ + =
The Formula
IBM Design :: IBM Confidential :: © IBM Corporation
People
IBM Design :: IBM Confidential :: © IBM Corporation
Practices
IBM Design :: IBM Confidential :: © IBM Corporation
Prototype
Evaluate
Understand
Explore
IBM Design Thinking
IBM Design :: IBM Confidential :: © IBM Corporation
Prototype
Evaluate
Understand
Explore
Design Thinking
IBM Design :: IBM Confidential :: © IBM Corporation
Prototype
Evaluate
Understand
Explore
IBM Design Thinking
IBM Design :: IBM Confidential :: © IBM Corporation
Prototype
Evaluate
Understand
Explore
IBM Design Thinking
IBM Design :: IBM Confidential :: © IBM Corporation
Prototype
Evaluate
Understand
Explore
IBM Design Thinking
IBM Design :: IBM Confidential :: © IBM Corporation
?
IBM Design :: IBM Confidential :: © IBM Corporation
Maelstrom
IBM Design :: IBM Confidential :: © IBM Corporation
Designcamp for
New Hires
IBM Design :: IBM Confidential :: © IBM Corporation
Designcamp for
Industry Hires
IBM Design :: IBM Confidential :: © IBM Corporation
Designcamp for
Business Leaders
IBM Design :: IBM Confidential :: © IBM Corporation
Designcamp for
Product Teams
IBM Design :: IBM Confidential :: © IBM Corporation
Designweek
IBM Design :: IBM Confidential :: © IBM Corporation
Facilitator Activation
IBM Design :: IBM Confidential :: © IBM Corporation
ibm.com/design/language
IBM Design :: IBM Confidential :: © IBM Corporation
Places
IBM Design :: IBM Confidential :: © IBM Corporation
+ + =
IBM Design :: IBM Confidential :: © IBM Corporation
IBM Design Today
IBM Design :: IBM Confidential :: © IBM Corporation
95+Software 

projects using 

IBM Design 

Thinking
650+Designers,

hired and

trained
11IBM Studios 

open by 

1Q 2016
People PlacesPractices
IBM Design :: IBM Confidential :: © IBM Corporation
“Words I never
expected to
write: Elegant,
thoughtful,
design guidelines
and examples
from IBM.”


John Gruber,
Daring Fireball
“I predict large tech
companies will place
greater attention on
design. […] We see it
already with Google,
eBay and IBM’s
resurgence in the 

design space with 

its new Austin center 

led by Phil Gilbert.”
John Maeda, 

Partner, KPCB
“Everyone [at Kaiser]
was very complimentary 

of the briefing. IBM
Design was a big part 

of setting us apart 

from our competition.”

Wendy Won, VP Kaiser
Permanente Account
“As industry giants such as
IBM realize that software is a
fundamental part of their
businesses, they are also
recognizing the
extraordinary levels of
complexity they must
manage. Design thinking is
an essential tool for
simplifying and humanizing.
It can’t be extra; it needs to
be a core competence.”
Jon Kolko,
HBR, September 2015
“I predict large tech
companies will place
greater attention on
design. […] We see it
already with Google,
eBay and IBM’s
resurgence in the 

design space with 

its new Austin center 

led by Phil Gilbert.”
John Maeda, 

Partner, KPCB
Award-winning

design education
program
Core77

Design Awards

IBM Design :: IBM Confidential :: © IBM Corporation
ibm.biz/forrester-ibm-design
• Design thinking is not just for designers
• Big change requires concentrated, cohesive, 

and collaborative efforts
• Big change also requires a lot of patience
IBM Design :: IBM Confidential :: © IBM Corporation
Users of B2B software are also consumers of B2C software,
and as a result, they’ve become increasingly accustomed to
easy-to-use, effective, and appealingly designed products.
IBM’s focus on [delivering this] increases the pressure for
other companies to follow suit or perish.”
“
ibm.biz/forrester-ibm-design
Final thoughts…
With Good Values Come Good People
Radical Collaboration
Making Mistakes is Better Than

Faking Perfection
works together works the same works for me
IBM Design

xChange Austin Presentation