Microsoft Gulf DPE presenting slides from TechEd and beyond on Application Lifecycle Management, the Security Development Lifecycle and Visual Studio Team System.
The Apple Watch is the long anticipated wearable device from Apple. It includes a striking design and innovative new interface. Developers can build apps, or specifically extensions to apps running on their iPhone, using WatchKit, Apple’s developer SDK. Now, with the latest Salesforce Wear Developer Pack developers can build apps for Apple Watch and Salesforce.com. Join this webinar to learn how to build your first Apple Watch app using Salesforce Wear Kit.
What you will learn:
:: How to use the Salesforce Wear Developer Pack to extend your iPhone apps to the Apple Watch
:: Common implementation patterns for Apple Watch development, including: notifications, glances, messaging with the Salesforce Mobile SDK of iOS delegates, and more
:: Storyboards and project targets for xCode and Apple Watch
:: Writing Swift code to work with Salesforce data
Key Takeaways
:: How to create an Apple Watch app in conjunction with the Salesforce Mobile SDK for iOS
:: Sending and receiving data from Salesforce on the Apple Watch
Intended Audience
Existing Apple iOS developers, or Salesforce Platform developers interested in getting started with iOS Development
The Modern Salesforce Development Workflow with Visual Studio CodeSalesforce Developers
Join us to learn how to set up and and fully utilize the features of Visual Studio Code to deploy a modern Salesforce application. Quickly scaffold new pages and applications, debug your JavaScript, save your work to GitHub, and push your application to Salesforce with a single tool. Use Intellisense to build modern single page applications in a familiar, free, and cross-platform, integrated development environment.
Get Started with Lightning Web Components Open SourceDeveloper Force
With the announcement of Lightning Web Components (LWC) Open Source, developers can now leverage the same UI framework for building applications on Salesforce, and on any other platform. This opens up new possibilities for simpler code sharing, faster application building, and an overall better developer experience. Learn how to get started with LWC Open Source and how to build your first component.
Join Kevin as he shares techniques for deploying changes to Salesforce, from quick fixes to well-developed ALM strategies featuring continuous integration with automated deployments. Even in the world of No Software, engineers still need to collaborate in order to get the most out of the platform. Reflecting on his experiences over a year of speaking with developers and admins, Kevin will explain how you can work together effectively and make changes to your Salesforce organizations safely.
The Apple Watch is the long anticipated wearable device from Apple. It includes a striking design and innovative new interface. Developers can build apps, or specifically extensions to apps running on their iPhone, using WatchKit, Apple’s developer SDK. Now, with the latest Salesforce Wear Developer Pack developers can build apps for Apple Watch and Salesforce.com. Join this webinar to learn how to build your first Apple Watch app using Salesforce Wear Kit.
What you will learn:
:: How to use the Salesforce Wear Developer Pack to extend your iPhone apps to the Apple Watch
:: Common implementation patterns for Apple Watch development, including: notifications, glances, messaging with the Salesforce Mobile SDK of iOS delegates, and more
:: Storyboards and project targets for xCode and Apple Watch
:: Writing Swift code to work with Salesforce data
Key Takeaways
:: How to create an Apple Watch app in conjunction with the Salesforce Mobile SDK for iOS
:: Sending and receiving data from Salesforce on the Apple Watch
Intended Audience
Existing Apple iOS developers, or Salesforce Platform developers interested in getting started with iOS Development
The Modern Salesforce Development Workflow with Visual Studio CodeSalesforce Developers
Join us to learn how to set up and and fully utilize the features of Visual Studio Code to deploy a modern Salesforce application. Quickly scaffold new pages and applications, debug your JavaScript, save your work to GitHub, and push your application to Salesforce with a single tool. Use Intellisense to build modern single page applications in a familiar, free, and cross-platform, integrated development environment.
Get Started with Lightning Web Components Open SourceDeveloper Force
With the announcement of Lightning Web Components (LWC) Open Source, developers can now leverage the same UI framework for building applications on Salesforce, and on any other platform. This opens up new possibilities for simpler code sharing, faster application building, and an overall better developer experience. Learn how to get started with LWC Open Source and how to build your first component.
Join Kevin as he shares techniques for deploying changes to Salesforce, from quick fixes to well-developed ALM strategies featuring continuous integration with automated deployments. Even in the world of No Software, engineers still need to collaborate in order to get the most out of the platform. Reflecting on his experiences over a year of speaking with developers and admins, Kevin will explain how you can work together effectively and make changes to your Salesforce organizations safely.
Be a Flow expert in no time! Join us to reduce the frustration of the first-time or novice flow builder by hearing hard-won knowledge and tips. No matter your skill level, we will equip you with what you wish you knew before sitting down to write your first Flow. You'll leave with knowledge you can use immediately to write better flows with less pain.
The Ideal Salesforce Development LifecycleJoshua Hoskins
It's common for organizations of all sizes to stumble a bit before adopting an effective Release Management strategy. Whether you are small or large, join us as we cover important best practices, like: How many Sandboxes and what kind do I need? How can Developers and Admins best compliment each other's efforts? What is the best way to promote changes from one environment to another? Why can't I do my development in Prod? Get actionable recommendations for making your Salesforce development team more customer-focused by making your release cycle cleaner and more efficient.
Audio: https://www.youtube.com/watch?v=SGiBNMahr6g
Talk given by Marat Vyshegorodtsev and Sergey Gorbaty. Enterprise Security team at Salesforce, in January 2017.
Discusses a set of open source tools that analyze the Apex/VisualForce code and advise on its quality.
Built on semantic web technologies, VOA tied every action and artifact in a software development project to a business case and synchronized changes automatically.
How a PDO Can Help Get You to Market FasterCodeScience
This was presented at Dreamforce 2015. Do you need help with your Salesforce app? When do you reach out for guidance and support. A Product Development Outsourcer (PDO) can help you navigate the waters of building and publishing an app on the AppExchange. Learn about the value proposition of partnering with a Product Development Outsourcer, getting your app through security review and best practices of AppExchange development. Also, find out how all this goodness fits into the world of SI. #DF15Partners
EN:
Sometimes despite having all the skills and knowledge needed to realize project, teams are failing because of simple and avoidable mistakes made during everyday work. After this presentation attendees will be more aware of problems that should be addressed when working on project.
PL:
Celem prelekcji jest omówienie najważniejszych zagrożeń związanych z realizacją projektów i sposobów na przeciwdziałanie im. Bardzo często mimo, doskonałych umiejętności programistycznych oraz zarządczych, projekty nie są realizowane zgodnie z planem, czy oczekiwaniami klientów. Źródeł problemów należy szukać tak wewnątrz zespołu, jak i w komunikacji z klientem. Po wykładzie uczestnicy będą lepiej przygotowani do prowadzenia projektów, niezależnie od ich roli w zespole.
Softheme, a Ukrainian software outsourcing company, describes its best software outsourcing practices: software project life cycle, approach to outsourcing, project transition to outsourcing vendor, typical project activities, project quality assurance, and more.
Talk given by Cate de Heer, Staff Technical Writer, and Liane Yee, Lead Member of Technical Staff at Salesforce, at Content Management Strategies/DITA North America Conference, in April 2016
DITA has standards for titles. DITA has standards for shortdescs. They tend to be siloed from each other and generic in their prescriptions for usage. Over a two-year period, the writing team at Salesforce has evolved the existing standards into our own set of title and shortdesc guidelines for a specialized content type—release notes for each triannual release of the Salesforce SaaS product. These release notes give customers advance notice and detailed information about upcoming product enhancements so that they can prepare themselves and their users.
Our release notes have different requirements from most DITA content because of the release notes’ purpose—to focus on each release and not on Salesforce functionality overall. They’re time sensitive—What’s new this release? And they have the important job of conveying the business value of each new feature—Why should I care about feature X? They are also voluminous. Customers rightfully complained about having to read through all 300-plus pages to try to assess which new features they wanted or needed to know about.
In response, a small team of writers set out to revamp the release notes to make them more effective at doing their job. We worked extensively with all the writers to help them adopt DITA best practices for using topic types and the title and shortdesc elements. And we coached them in shifting their emphasis from documenting a feature to conveying the business case for it. Our work facilitated a separate effort to make the release notes available in a searchable, filterable HTML format—a huge plus for customers.
The combination of title and shortdesc proved to be the linchpin we needed to make it really easy for customers to find the information they cared about. We started with a 12-page draft of title and shortdesc writing guidelines for both online help topics and release notes. As we worked with writers over the months, we distilled our insights into a one-page handout that is now pinned to the corkboard above every writer’s desk. Getting the guidelines adopted by a hundred writers—with varying levels of familiarity with DITA—is an ongoing challenge.
Changing culture through revolving doors program @ DeluxeNalie Lee-Heidt
Discover how a revolving door program has changed the culture at Deluxe and still allow the UX team to still have their “day jobs”. In addition:
- Understand the 3 components that make up a revolving door program
- Learn how a predictable, timely customer feedback cycle can make stakeholders more knowledgeable, engaged and invested
- Get tips on how to expand customer feedback reach within your company TODAY even if you don’t have the money or resources to implement a full revolving door program
Talk given by Gavin Austin, Principal Technical Writer, and Ted Kuster, Lead Technical Writer, at STC Silicon Valley meetup on February 2016
Customers no longer have the patience to read online help or user guides. To help customers better understand why they should use a variety of features, and renew their subscription-based apps, Salesforce conducted research to determine the content types that engaged customers most. The result—Salesforce changed its content strategy.
In this session, you’ll learn:
What types of interactive content we’re creating at Salesforce
Why Salesforce moved to interactive content over documentation
How a large company changed its content strategy and how customers responded
A practical approach to documentation. A PRD (Product Requirement Document) template for both B2B and B2C products. This works well for startups beyond the early stage of product development and for enterprises creating products.
Be a Flow expert in no time! Join us to reduce the frustration of the first-time or novice flow builder by hearing hard-won knowledge and tips. No matter your skill level, we will equip you with what you wish you knew before sitting down to write your first Flow. You'll leave with knowledge you can use immediately to write better flows with less pain.
The Ideal Salesforce Development LifecycleJoshua Hoskins
It's common for organizations of all sizes to stumble a bit before adopting an effective Release Management strategy. Whether you are small or large, join us as we cover important best practices, like: How many Sandboxes and what kind do I need? How can Developers and Admins best compliment each other's efforts? What is the best way to promote changes from one environment to another? Why can't I do my development in Prod? Get actionable recommendations for making your Salesforce development team more customer-focused by making your release cycle cleaner and more efficient.
Audio: https://www.youtube.com/watch?v=SGiBNMahr6g
Talk given by Marat Vyshegorodtsev and Sergey Gorbaty. Enterprise Security team at Salesforce, in January 2017.
Discusses a set of open source tools that analyze the Apex/VisualForce code and advise on its quality.
Built on semantic web technologies, VOA tied every action and artifact in a software development project to a business case and synchronized changes automatically.
How a PDO Can Help Get You to Market FasterCodeScience
This was presented at Dreamforce 2015. Do you need help with your Salesforce app? When do you reach out for guidance and support. A Product Development Outsourcer (PDO) can help you navigate the waters of building and publishing an app on the AppExchange. Learn about the value proposition of partnering with a Product Development Outsourcer, getting your app through security review and best practices of AppExchange development. Also, find out how all this goodness fits into the world of SI. #DF15Partners
EN:
Sometimes despite having all the skills and knowledge needed to realize project, teams are failing because of simple and avoidable mistakes made during everyday work. After this presentation attendees will be more aware of problems that should be addressed when working on project.
PL:
Celem prelekcji jest omówienie najważniejszych zagrożeń związanych z realizacją projektów i sposobów na przeciwdziałanie im. Bardzo często mimo, doskonałych umiejętności programistycznych oraz zarządczych, projekty nie są realizowane zgodnie z planem, czy oczekiwaniami klientów. Źródeł problemów należy szukać tak wewnątrz zespołu, jak i w komunikacji z klientem. Po wykładzie uczestnicy będą lepiej przygotowani do prowadzenia projektów, niezależnie od ich roli w zespole.
Softheme, a Ukrainian software outsourcing company, describes its best software outsourcing practices: software project life cycle, approach to outsourcing, project transition to outsourcing vendor, typical project activities, project quality assurance, and more.
Talk given by Cate de Heer, Staff Technical Writer, and Liane Yee, Lead Member of Technical Staff at Salesforce, at Content Management Strategies/DITA North America Conference, in April 2016
DITA has standards for titles. DITA has standards for shortdescs. They tend to be siloed from each other and generic in their prescriptions for usage. Over a two-year period, the writing team at Salesforce has evolved the existing standards into our own set of title and shortdesc guidelines for a specialized content type—release notes for each triannual release of the Salesforce SaaS product. These release notes give customers advance notice and detailed information about upcoming product enhancements so that they can prepare themselves and their users.
Our release notes have different requirements from most DITA content because of the release notes’ purpose—to focus on each release and not on Salesforce functionality overall. They’re time sensitive—What’s new this release? And they have the important job of conveying the business value of each new feature—Why should I care about feature X? They are also voluminous. Customers rightfully complained about having to read through all 300-plus pages to try to assess which new features they wanted or needed to know about.
In response, a small team of writers set out to revamp the release notes to make them more effective at doing their job. We worked extensively with all the writers to help them adopt DITA best practices for using topic types and the title and shortdesc elements. And we coached them in shifting their emphasis from documenting a feature to conveying the business case for it. Our work facilitated a separate effort to make the release notes available in a searchable, filterable HTML format—a huge plus for customers.
The combination of title and shortdesc proved to be the linchpin we needed to make it really easy for customers to find the information they cared about. We started with a 12-page draft of title and shortdesc writing guidelines for both online help topics and release notes. As we worked with writers over the months, we distilled our insights into a one-page handout that is now pinned to the corkboard above every writer’s desk. Getting the guidelines adopted by a hundred writers—with varying levels of familiarity with DITA—is an ongoing challenge.
Changing culture through revolving doors program @ DeluxeNalie Lee-Heidt
Discover how a revolving door program has changed the culture at Deluxe and still allow the UX team to still have their “day jobs”. In addition:
- Understand the 3 components that make up a revolving door program
- Learn how a predictable, timely customer feedback cycle can make stakeholders more knowledgeable, engaged and invested
- Get tips on how to expand customer feedback reach within your company TODAY even if you don’t have the money or resources to implement a full revolving door program
Talk given by Gavin Austin, Principal Technical Writer, and Ted Kuster, Lead Technical Writer, at STC Silicon Valley meetup on February 2016
Customers no longer have the patience to read online help or user guides. To help customers better understand why they should use a variety of features, and renew their subscription-based apps, Salesforce conducted research to determine the content types that engaged customers most. The result—Salesforce changed its content strategy.
In this session, you’ll learn:
What types of interactive content we’re creating at Salesforce
Why Salesforce moved to interactive content over documentation
How a large company changed its content strategy and how customers responded
A practical approach to documentation. A PRD (Product Requirement Document) template for both B2B and B2C products. This works well for startups beyond the early stage of product development and for enterprises creating products.
Assure - Complete Standardization for HP ALMAssure
HP ALM/QC projects are often customized to suit different needs and processes. However, this benefit and flexibility can easily become a challenge.
Projects with different configuration poses serious challenges when taking HP ALM’s cross-project features in use. Assure Standardization suite will resolve these issues safely and quickly.
Slides of the Enalean seminar about how to choose an ALM solution:
- Presentation of Enalean
- What is the Application Lifecycle Management (ALM)
- ALM’s Must Have Tools– Demonstration of Tuleap
- Positioning of ALM solutions on the market
- Why you should choose an open-source solution for your ALM?
Enterprise Content Management and Microsoft Office SharePoint Server 2007 - U...Dave Healey
SharePoint Server 2007 is changing the way cutomers think about Information Management; from a specialized vertical application to broadly available, horizontal infrastructure. Understand how SharePoint is changing the ECM marketplace and learn how to take advantage of the opportunity to grow your business.
IBM i Application Lifecycle Management with Remain SoftwareRemain Software
Integrated Toolset for IBM i Application Lifecycle Management. Seamlessly integrated modules for total control over application lifecycle
- Code quality assurance
- Real-time overview of business critical software assets
- Support for regulatory, certification and audit requirements towards IT department and software modernization projects
- Methodology independent process automation
- Streamlined collaboration and communication
- Increased productivity among team members
- Support for projects’ management
- Improved work quality
This was presented at Dreamforce 2015. Lightning Components are a part of the next generation UI for Salesforce. ISVs will be a large part of the ecosystem of new components available on the new Component Exchange. Join us as we demo the steps to package your lightning component and the options that you have available as an ISV. Learn how admins can use your lightning component inside the Lightning App Builder. #DF15Partners
Insight2014 ibm client_center_4_adv_analytics_7171IBMgbsNA
#IBMInsight session presentation "Your Competitive Advantage: The IBM Client Center for Advanced Analytics (CCAA)"
Introduction to the Client Center for Advanced Analytics, Analytics and Insight – deriving business value, Case Studies and Demo – using SPSS and BigInsights, Data, Capabilities and Infrastructure – bringing it all together, Getting Started with CCAA.
More at www.ibm.biz/BdEPRD
Starter Kit for Collaboration from Karuana @ Microsoft ITKaruana Gatimu
How does Microsoft IT approach the collaboration space? This Real World IT presentation is shared with customers worldwide to accelerate their ability to achieve more from their investments.
Also includes links to success.office.com templates in context of how to use them to kick start better adoption of what is available in your enterprise.
(Feb 2015)
How Morgan Stanley is Using Apps to Transform the WorkplaceDreamforce
Join us to learn how IT can be the hero and help accelerate HR transformations. Learn how to create a seamless experience for employees on the front end, all completely integrated with your core HR systems on the back end. Join us to hear from Morgan Stanley on how they're building and deploying apps to better service, engage, and retain employees. Speakers: Brian Kelly, Morgan Stanley's Executive Director of HR IT and Ashvin Parmar, Capgemini's Business Information Management Principal
This presentation provides an example and specific sources for data to demonstrate measureable iprovments in productivity, quality and customer satisfaction.
Guidewire Connections 2023 DE-4 Using AI to Accelerate Application IntegrationBrianPetrini
This shows our novel approach at using generative AI and large language models to assist both novice and experienced integration developers identify and define the requirements, create a design, and finally begin construction of integration code using Apache Camel to be run on Guidewire Cloud Platform's Integration Gateway.
Recording is here: https://youtu.be/qtsP3uflbMk
Similar to Application Lifecycle Management and Microsoft (20)
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
28. 06/08/09 Plan Task 1 Task 4 Task 3 Task 2 Value-up Work-down Traditionally, we decompose tasks and measure completion This is the cost accounting tradition Alternatively, we account for customer value incrementally delivered This is the Lean Manufacturing and Theory of Constraints model
42. 06/08/09 Security is Reactive . Customer risk is undefined. Security is Proactive . Customer risk is understood. Security is Integrated . Customer risk is controlled. Security is Specialized . Customer risk is minimized. Basic Standardized Advanced Dynamic