Smart Cities want to provide a better quality of life for citizens. To accomplish this, their staff need to be enabled to focus on innovation rather than repetitive enterprise integration tasks. Whether you work for a city or support local government clients, this webinar will provide an overview of why application integration is valuable, and set you on the path to success. We’ll start by exploring how FME, the data integration platform with the best support for spatial data, enables your data to flow freely between the applications you’ve chosen. You’ll see examples including Cityworks and Esri, and discover tips & tricks for leveraging your applications’ APIs. Whether you’re creating work orders, enabling citizens to report potholes, or delivering open data, information needs to flow automatically. This webinar will help you get started.

1. Application
Integration for
Smart Cities

2. Your photo here Your photo here
Erin Lemky
Senior Product Marketing Manager
Dave Patterson
Account Manager
HELLO
Nathan Hildebrand
FME Applications Analyst
Your photo here

3. Agenda
3
1. Why application integration
2. Practical Examples
3. How to Build API Access
4. More Practical Examples
5. Cityworks Integration Demo
6. Q&A

4. OUR MISSION
To help organizations maximize
the value of their data.

5. Years of solving data challenges
25
Safe Software
10,000
Organizations trusting us world wide
Partners supporting our network
150
128
Countries with FME customers
www.safe.com

6. Connect Your Applications Transform Your Data Automate Your Workflows
About FME

7. POLL QUESTION
Do you use FME?
7

8. Why
application
integration?
1

9. Smart Cities
Better Quality of Life for Citizens
9
● Environmental
● Social
● Financial

10. 10
“A smart city applies information
and communications technology
(ICT) to solve problems.
“Broadly speaking, ICT enables
cities to do three key things: collect
data, communicate data, and
analyze (or “crunch”) data...
A smart city is an ICT-enabled
city…”
- Smart Cities Council

11. Technology
Enablers
● Connectivity
● Interoperability
11

12. Data is the oil of the 21st century.
But oil is just useless thick goop until
you refine it into fuel.
VALA AFSHAR
SALESFORCE, 2018

13. Data Silos
13

14. Application
Integration
14
● Use the best fit-for-purpose
applications
● Focus efforts and budget on
innovation
● Remove repetitive data entry

15. Practical
Examples
2

16. 16
City of Langley, BC
Working with Safe Partner SpatialDNA, based in Ontario
Project
Simplify processes across systems for day-to-day operations
Objective
Pilot an application integration workflow by tackling one of the more
complicated, manually driven processes which involves linking three
separate systems, and is customer-facing.
Solution
An automated workflow delivers the data between the third-party that is
contracted for the labor, and the three internal systems: Microsoft
Dynamics CRM (call center), Tempest (billing), and Esri (address
validation).
Results
Dramatically reduced manual entry of data for garbage and compost cart
exchanges from 3 times to once for several hundred items a week.

17. City of Port Coquitlam, BC
Working with Safe Partner Consortech, based in Quebec
17
Project
Automate links between multiple corporate systems and their ERP.
Solution
A workflow that integrates Unit4 Business World ERP with ActiveNet
(recreation), Tempest (taxation, utilities, bylaws, and development
charges), and PCard (banking transactions).
Results
The new system replaces their previous custom coded integration
workflow with a robust, automated workflow that is well documented.

18. How To
Build
API Access
3

19. What Is an API?
API
Application Programming Interface
JSON
{“JSON” : “JavaScript Object Notation”, “data” : 42}
Parse
Break down a code or sentence into usable parts.
19
REST
http://myapp/integrate?getme=data

20. API Examples
20
FME Server REST API Cityworks REST API

21. 21
Demo
FME Desktop
REST APIs

22. 22
Best Practices
1. Consult the documentation
2. Work out authentication if needed
3. Start developing using a client
4. Carefully inspect results
5. Expand
6. Share!

23. Interacting with Web Services
https://www.safe.com/webinars/fme-web-services-api/
Useful Links
How to Connect to Any API (Without Writing Any Code)
https://www.safe.com/webinars/api-webinar-connecting-to-data/
23
Connect to Anything: Web Services, FME, and JSON
https://knowledge.safe.com/articles/44544/json-web-services-fme-uc-c
ourse.html
safe.com

24. CHAT QUESTION
What applications do you need to integrate?
24

25. More
Practical
Examples
4

26. 26
City of Surrey, BC
Our hometown
Project
Their Water Meter Process Improvement Project aims to replace
database level integrations to application integration workflows to
facilitate communications between the City’s systems.
Solution
When the developer places the permit request in Amanda, the new
automated process completes the workflow, creating a GIS feature and
opening a Cityworks work order.
Results
Automated integration between systems replaces cumbersome stored
procedures and nightly data synchronization jobs.
Updates are now sent between systems nearly real-time.

27. City of Omaha, NE
USA
Project
Replace a series of manual processes by automating Cityworks tasks for
service requests.
Solution
When a service request comines into Cityworks, FME now automates the
creation of a new work order, adds the street centerlines from ArcGIS,
and creates a task for the contractor doing the work.
Results
Clerks now enter the service request once, and receive an email when the
workflow is complete, dramatically reducing their data entry
requirements and manual coordination between departments.
The City is now exploring expanding FME into their permitting and
licensing workflows with Acella, Amanda, and Tempest.
27

28. Cityworks
Integration
Demo
5

29. FME Server
and Cityworks
Pipeline
29
FME Server
Cityworks
GIS
Database
Email
Service
Other
Systems...

30. 30
Demo FME Desktop
FME Server

31. Population Based Pricing
Enterprise Ready
Available Soon
31

32. 32
Thanks!
Any questions?
You can reach us at
￮ @SafeSoftware
￮ Live chat at safe.com
￮ Post on knowledge.safe.com