1. Anne James
Address: Hemel Hempstead, Herts HP2 7QL
Email: agjconsultancy@outlook.com
 Determined personality with very positive “can do” attitude.
 An excellent strategic manager having worked extensively within the Local
Authority environment of Highways, Transportation and Localities.
 A strong strategic understanding with a proven track record leading to excellent
delivery of service and business objectives.
 A well respected stakeholder manager delivering effective and sustainable
partnership outcomes.
Expert in the following fields:
 Transport Policy & Strategy
 Parking
 Road Safety & Casualty Reduction
 Streetworks
 Public Rights of Way
 Public Transport
 Traffic Signals
 Transport Development Control
 Sustainability
 Locality and community
development
 Stakeholder Engagement
 Project Management
Significant experience in developing
strategic objectives and forward plans to
support service development.
Proficient in developing excellent
business management providing advice
and support for business management
using the European Foundation for
Quality Management model.
Effective change manager having lead
major transformation projects including
service redesign and subsequent change
management.
Highly effective communicator, skilled at
both presentation and in developing and
delivering internal and external training
programmes on a wide range of
subjects.
Significant experience in developing and
delivering marketing and promotions
activities delivering targeted outcomes in
customer satisfaction and customer
behavioural change.
Excellent stakeholder manager providing
support for companies working with
Local Authority clients, with a sound
understanding of the needs of the
commercial partners.
KEY SKILLS
SUMMARY

2. Transport Policy & Strategy
Lead the BCC Transport and Policy service area developing the Local Transport Plan 3
including the strategic transport vision for the two major towns in Buckinghamshire and
the area transport plans for each of the 19 Locality areas in Bucks. This work involved
significant engagement with local communities to explore their concerns and build their
aspirations into the overall strategic plan.
Developed the strategic transport vision for Buckinghamshire that supported both local
sustainability and the local economy. Significant transport modelling was undertaken as
part of this work and cost benefit analysis undertaken to identify the viability of future
funding bids. The overall transport policy and strategy was linked into the Districts’ Plans
to ensure that the County strategy was integrated to the Planning policies and could be
delivered through future growth.
Successfully bid for Regional funding to deliver major new infrastructure projects
including:
 The Cycle Demonstration Town improvements in Aylesbury.
 The new Bourg Walk bridge infrastructure that links the communities to the East
of Aylesbury directly to the rail station and town centre via a high quality cycling
and walking route across the railway line. This project included shared space
concepts to ensure pedestrians and cyclists were given appropriate priority.
 The extension of the rail infrastructure from the terminus at Aylesbury Central to
the new out of town development three miles north of Aylesbury and the
implementation of the new Aylesbury Vale Parkway station.
 The countywide UTMC system that is now successfully improving congestion
management in all the major towns in Bucks.
Traffic Signals
Managed a review of the provision of the UTMC management on Bucks and investigated
the options for sharing back office functions with other Authorities.
Undertook a review of the team structure and oversaw the transformation of the signals
team into an integrated unit within the wider congestion management function of BCC.
Project sponsor for the roll out of the UTMC functionality countywide including significant
interface with the County’s in-house ITC service.
Responsible for ensuring that developer S278 infrastructure signals projects were delivered
in line with the County’s strategic objectives and met with the needs of the UTMC
functionality of the County.
Transport Development Control
Managed the Transport Development Control service including major negotiations with
developers over the viability of developments and the forward funding of infrastructure to
enable developments to commence. This included negotiations over major Development
EXPERIENCE

3. Areas and securing the rail infrastructure ahead of time in order to deliver the Aylesbury
Parkway project.
Developing the Transport infrastructure plans linked to the development proposals.
Negotiating with developers regarding the appropriate transport infrastructure for specific
developments.
Responsible for the successful implementation of S106 development infrastructure
agreements including the commissioning of works.
Parking
Developed and delivered the County Council’s on street parking enforcement service,
including building the contract specification, financial profile, key performance indicators
and undertaking a full OJUE tendering procedure.
Client Manager for the NSL Parking contract in Bucks which is delivering a break even out-
turn on its ‘on-street only’ service.
Introduced Civil Enforcement Area in South Bucks District within 12 months including
successful discussions with DfT over the scope of the Civil Enforcement Area.
Lead the provision of Traffic Regulation Orders for waiting restrictions across the county
ensuring that the new or amended TROs were in line with the overall parking strategy and
delivering enforceable restrictions within the scope of the enforcement contract.
Developed a Parking Toolkit that provided a self-help guide to County Councillors and local
community groups wanting new or amended waiting restrictions in their areas. This lead
to better customer satisfaction in the process of developing new TROs; a reduction in the
officer time spent developing schemes; less objections received during the consultation
process; less knock on effects following the introduction of the new waiting restrictions.
Road Safety & Casualty Reduction
A Fellow of the Institute of Road Safety Officers and national Vice Chair and Chair from
2000 – 2004 and National Public Relations Officers from 2000 – 2007.
Lead the development of a target focused road safety service that had a high level of
success in reducing road casualties in Bucks. This included writing the County’s Road
Safety Plan which identified the priorities for casualty reduction and transformed the
service delivery from a predominately child road safety education basis to a focused
deliver of interventions based on the casualty groups. These target groups are:
 Young Drivers
 Motorcyclists
 Older Drivers
 Workplace drivers

4. Developed a clear process for targeted Local Safety Scheme that enables funding to be
appropriately prioritised.
Sustainability
Managed the County’s sustainability teams:
 The main focus was targeted use of promotion and a clear understanding of the
importance of marketing and publicity in delivering a step change in travel mode
choice.
 Lead the increase in public transport ridership in excess of 20% over a three year
period.
 Delivered the county objectives for the Cycle Demonstration Town funding.
 Delivered the national target for non-car use on home to school journeys.
 Ensured that child road user behaviour was incorporated into the County’s
sustainability targets so that there was a sound business rationale for undertaking
work with this group including cycle training, pedestrian skills training and the
management of the School Crossing Patrol Service.
 Delivered the County’s own staff travel plan targets through the development and
marketing and promotion of a variety initiatives.
Public Transport
 Delivered increases in public transport ridership across the County significantly
above the national average.
 Bid for and set up Remand Responsive public transport schemes in Bucks.
 Investigated the viability of Park and Ride at various locations across the county.
Set up and delivered a local park and ride scheme in High Wycombe.
 Lead the review of the BCC’s subsidised Public Transport provision and investigated
viable alternatives to the conventional subsidised services.
 Developed a pump-priming process for the introduction of community transport
models.
Streetworks
Responsible for the County’s Streetworks activity including
 The management of street works both by utility companies and in-house
operational maintenance and capital works teams.
 Management of events on the Highway.
The development of the necessary highways alterations and TTROs required for the
successful delivery of the Olympic Venue at Eton Dorney.
Overseeing the development and introduction of the County’s Streetworks Permit scheme
and the development of the County’s private member’s bill for filming on the highway
which has now awaiting SoS approval.
Reviewed the Streetworks charging policy and introduced changes to the fee structure to
enable the service to be more self-sufficient in operations.

5. Public Rights of Way
Oversaw the introduction of the Rights of Way function into the Integrated Highways
function in Buckinghamshire.
Reviewed the processes needed to manage Rights of way devolved budgets within the
Principle Contractor environment of the integrated service.
Reviewed the process by which Rights of Way structures were inspected and repaired
ensuring that the inspections were carried out by appropriately qualified structural
engineers; then developed a process for bidding for capital funding for major repairs.
Negotiated closure of footpaths and bridleways necessitated by surface damage.
Negotiated with national Ramblers Association to seek acceptance from them of the
continued management of the County’s PROW network following a significant reduction to
funding.
Set up process for managing Section 31 applications for Essex County Council
Locality and community development
Worked as a Lead Area Officer for one of the County’s 19 Local Area Forums. Taking the
lead responsibility within the County for negotiating issues with various service areas
including trading standards, young people and older adult portfolios and liaising directly
with District Senior Officers to deliver local projects.
Worked directly with local groups to investigate and deliver local project both through the
County’s Locality’s budget programme and other funding opportunities.
Developed a comprehensive Members Guide covering all areas of highway infrastructure.
The objective of the Guide is to provide Members with advice and information about
engineering options that enables them to respond to requests from local residents.
Strategic Service Planning
Developed a Four Year forward plan, for service delivery including proposals for delivering
both service efficiencies and affordable service improvements. This included identifying
where shared service provision might offer efficiencies and setting out the project plan to
deliver the required outcomes.
Lead service reviews and transformation including:
 The delivery of the service review for the amalgamation of three Portfolios
(Transport, Planning and Property) into a single ‘Place’ Service delivering over £1m
savings to the Authority.
 Reviews and transformation projects for the Transportation service to deliver on
going 3% year on year financial efficiency.

6. Lead the development of the service management using the principles of the European
Foundation for Quality Management (EFQM). Including setting out a three year action plan
to raise the EFQM management score to over 500 which is the British Quality Foundation
accepted standard for well managed businesses.
Undertaken Change management programmes within my service area to ensure that the
transformation projects and changes in culture are embedded into the service. This was
particularly relevant when approximately 100 staff were TUPE transferred into the
Integrated Alliance three years after the commencement of the contract. I worked directly
with Team Leaders and staff to support them through the change from public to private
sector.
Business Planning
Managed the Business Planning process within my service area ensuring that:
 All work activities were identified and matched with the required resources for both
staff time, budget and service overheads.
 Key risks and mitigation measures were fully identified, including financial and
reputational risks and the apportionment of the ownership of the risk between the
client and the contractor.
 Key outcomes and outputs were identified and appropriate key performance
management indicators set.
 Any changes to the Business Plans were managed through an Early Warning Notice
process and approved by the client.
 Bidding for increased funding through the Local Authority Medium Term Planning
Process.
 Managing reduction in funding through reviews of service priorities, advising the
client of risks to the delivery of its statutory duty.
Communications
Have developed a successful Marketing and Promotions strategy with key action plan and
milestones to deliver changes in travel behaviour.
Regularly write press releases, on all aspects of highways and transportation, for use by
local and national media and undertake both live and pre-recorded press interviews on
behalf of the service including local and national radio and TV.
Present on a wide variety of highways and transportation topics. Have been a key speaker
at national Transport Policy and Road Safety conferences.
Deliver presentations to local Members at Scrutiny Panels and Star Chamber reviews.
Prepare papers on all aspect so Highways and Transportation.
Develop and deliver internal training for staff on a wide variety of communication and
transportation topics.

7. Consultant Project Manager, Jacobs
Chelmsford, Essex
01/2015 - date
Network Resilience Service Manager Ringway Jacobs
Aylesbury, Bucks
04/2010 to 11/2014
Strategic Transport Manager, Buckinghamshire County Council –
Aylesbury, Bucks
10/2007 to 04/2010
National Vice-Chair and Chair, Institute of Road Safety Officers
07/2000 to 07/2004
Group Manager, Public Transport Development, Buckinghamshire County Council -
Aylesbury, Bucks
01/2004 to 10/2007
National Public Relation's Officer, Institute of Road Safety Officers
09/2000 to 09/2007
Road Safety TeamLeader, Buckinghamshire County Council
Aylesbury, Bucks
07/2000 to 01/2004
Road Safety TeamLeader, London Borough of Barnet
Barnet, London
10/1992 to 07/2000
Road Safety Officer, Hertfordshire CountyCouncil
Hertford, Herts
09/1985 to 10/1992
Research Assistant - Microbiology, Central Lancashire University
Preston, Lancs
10/1973 to 04/1985
Developing a New Practical Pedestrian Training Resource – AA Foundation for Road Safety
Research Sept 2000
http://www.roadsafetyfoundation.org/media/11309/aa_foundation_fdn29.pdf
WORK HISTORY
PUBLICATIONS

8. Institute of Road Safety Officers - Fellowship: 2001
Road Safety Professional Qualification Phase II: 1992
Institute of Road Safety Officers - General Road Safety professional qualification focussing on
education training and promotion of road safety to targeted user groups
CDMC Qualification: Nov 2010
EFQM Assessors Training: Feb 2013
Continuous Professional Development: Courses and Accreditations is a variety of professional
subjects throughout my career
BSc Hons: Zoology, Reading University - 1973
Worked voluntarily for the Institute of Road Safety Officers between 1996 and 2007 including
taking up the post f national PRO and was elected as both National Vice Chair and Chair
Member of the Royal Horticultural Society. I take a keen interest in gardening
Member of the RSPB with a keen interest in bird watching and environmental protection issues
I enjoy reading general and historical fiction and belong to a local book club to widen my
appreciation of English literature.
Have previously been involved in leading various groups for young people including setting up a
nursery group for local mothers, running a Brownie pack and leading a local wildlife group giving
young people a wider understanding of the countryside and their local environment.
On Application
REFERENCES
INTERESTS
EDUCATION