This document is a summer training project report submitted by Ankit Kumar Singh for Hindustan Coca-Cola Beverages Pvt. Ltd. It provides an overview of Coca-Cola's history since its founding in 1886. It also discusses the soft drink industry and Coca-Cola's presence in India, including its vision, mission, and bottling operations. The report appears to analyze Coca-Cola's competitive positioning and retailers' opinions in Hyderabad through data collection and interpretation.

1. SUMMER TRAINING PROJECT REPORT
OF
The world’s most recognized trade mark
It is recognized by 94% of the world’s population
For
HINDUSTAN COCA-COLA BEVERAGES PVT.LTD
MAULA ALI, SECUNDERABAD, ANDHRA PRADESH
SUBMITTED IN SUMMER TRAINING OF PGDM PROGRAME OF
“ INSTITUTE OF COMPUTERS AND BUSSINESS MANAGEMENT
AND SCHOOL OF BUSSINESS EXCELLENCE”
UNDER GUIDENCE OF:
Mr. Mahesh
(AREA SALES MANAGER)
SUBMITTED BY:
Ankit Kumar Singh
PGDM 4TH
TRIMESTAR (2012-2014)
DECELERATION

2. I Ankit KumarSingh declare that this project report titled “opinion of retailers towards coca cola
services in Hyderabad “is an original work is done by me under guidance of Mr. MAHESH (AREA SALES
MANAGER ).I further declare that it is my original work as a part of my academic course.
Place –Hyderabad
Date
Ankit Kumar Singh
INDEX
TITLE PAGE

3. ACKNOWLEDGEMENT
MEANING OF PROJECT
INTRODUCTION
CHAPTER 1: PROFILES
 HISTORY OF THE COMPANY
 EARLY GROWTH
 WAR TIME DEVELOPMENT
 POST WAR GROWTH
CHAPTER2: INDUSTRIAL PROFILE
 SOFT DRINK INDUSTRY IN INDIA
 COCA COLA IN INDIA
 VISION OF COCA COLA IN INDIA
 MISSION OF COCA COLA INDIA
CHAPTER 3: THE COMPETITVE AREA
 THE COMPETITIVE AREA AMONG COKE AND PEPSI
 ADVERTISING
CHAPTER 4: ANALYSIS
 DATA ANALYSIS &INTERPRETATION
 TABLE AND DIAGRAME
CHAPTER 5:
 CONCLUSION AND SUGGESITIONS
APENDIX
Blank questionnaire

4. ACKNOWLEDGEMENT
Coke ,44-69 maula ali road ,maula ali ,Secunderabad ,Andhra Pradesh for giving me opportunity to
associate myself to the world’s largest soft drink company and to carry out my project titled “An opinion
survey of retailers towards coca cola services “
I am sincerely thankful to Mr. MAHESH (AREA SALES MANAGER) under whose guidance I have
successfully completed this project and the time spend with constant encouragement, warm response
and for filling every gap with valuable ideas that has made this project successful .I would also give
special thanks to all outlet holders to whom, I visited for the support, information, co-operation,

5. adviceto complete my project details would also give my sincere thanks to all the staff and the members
of Hindustan coca cola beverages private limited .
INTRODUCTION
INTRODUCTION
“Coke would rather be long term wiser, than being short term smarter”
Abraham Ninan
DIRECTORE EXTERNAL AFFAIRS
COCA COLA INDIA
COCA COLA ENTERPRISES INC.
TYPE : PUBLIC
FOUNDED : 1926
HEAD QUARTER : ATLANTA, GEORGIA, USA
CHIEF EXECUTIVE OFFICER : Mr.Muhtar Kent

6. CHIEF FINANCILA OFFICER : Mr. Mark Roddy
INDUSTRY : BEVERAGES
REVENUE : US$ 48.01 billion
EMPLOYEES : 146,200 (APROX)
CHAPTER -1
 HIOSTORY OF THE COMPANY
HISTORY OF COCA- COLA
The story begging with the Atlanta, Georgia on May 8, 1886, when a pharmacist called Dr.John smith
pemberton first mixed coca cola in his back yard. Thisformula, whichwas made from carbonated
water, cane sugar syrup, caffeine’s, extract of kola nuts and cola leaves, was brought to the nearby
Jacobs ‘pharmacy where it made its debut as a soft drink the same day, selling for only 5 cent .his
bookkeepers named this drink “coca cola “after the two ingredients and the same distinctive script he
wrote it is the same logo they use To this day.
In January 1893 coca cola was registered with the U.S patent office .later on in 1915 the root glass
company created the famous contour glass bottle for coca cola in 1915.
In 1917 coca cola was found to the world’s most recognized trademark with a record of 3 million
coke’s sold per day .unfortunately john pemberton fell ill. And did not live to see his product’s
success.So we can sya that coca cola has a one of the great deal power of the common goal of all the
criteria even all roads can be done what is so we can the role of coca cola we can gain the profit
through all the roal gains of the main builds.
Coca-Cola, the product that has given the world its best-known taste was born in Atlanta, Georgia,
on May 8, 1886. Coca-
Cola Company is the world’s leading manufacturer, marketer and distributor of non-alcoholic
beverage concentrates and syrups, used to produce nearly 400 beverage brands. It sells beverage

7. concentrates and syrups to bottling and canning operators, distributors, fountain retailers and
fountain wholesalers. The Company’s beverage productscomprises of bottled and canned soft
drinks as well as concentrates, syrups and not-ready-to-drink powder products. In addition to this,
it also produces and markets sports drinks, tea and coffee. The Coca-Cola Company began building
its global network in the 1920s. Now operating in more than 200 countries and producing nearly
400 brands, the Coca-Cola system has successfully applied a simple formula on a global scale:
“Provide a moment of refreshment for small amount of money-a billion times a day.”The Coca-
Cola Company and its network of bottlers comprise the most sophisticated and pervasive
production and distribution system in the world. More than anything, that system is dedicated to
people working long and hard to sell the products manufactured by the Company. This unique
worldwide system has made The Coca-Cola Company the world’s premier soft-drink enterprise.
From Boston to Beijing, from Montreal to Moscow, Coca-Cola, more than another consumer
product, has brought pleasure to thirsty consumers around the globe. For more than 115 years,
Coca-Cola has created a special moment of pleasure for hundreds of millions of people every day.
The Company aims at increasing shareowner value over time. It accomplishes this by working with
its business partners to deliver satisfaction and value to consumers through a worldwide system of
superior brands and services, thus increasing brand equity on a global basis. They aim at managing
their business well with people who are strongly committed to the Company values and culture and
providing an appropriately controlled environment, to meet business goals and objectives. The
associates of this Company jointly take responsibility to ensure compliance with
the framework of policies and protect the Company’s assets and resources whilstlimiting
Business risks.
CHAPTER 2
 SOFT DRINK INDUSTRY IN INDIA
 COCA COLA IN INDIA

8.  VISION OF THE COCA COLA IN INDIA
 MISSION OF COCA COLA IN INDIA
SOFT DRINK INDUSTRY IN INDIA
Soft Drinks in India industry profile provides top-line qualitative and quantitative summary information
including: market size (value, and forecast to 5). The profile also contains descriptions of the leading
players including key financial metrics and analysis of competitive pressures within the market. Essential
resource for top-line data and analysis covering the India soft drinks market. Includes market size data,
textual and graphical analysis of market growth trends, leading companies and macroeconomic
information.
HIGHLIGTHS
The soft drinks market consists of retail sale of bottled water, carbonates, concentrates, functional drinks,
juices, RTD tea and coffee, and smoothies. However, the total market volume for soft drinks market
excludes the concentrates category. The market is valued according to retail selling price (RSP) and
includes any applicable taxes. Any currency conversions used in the creation of this report have been
calculated using constant 2010 annual average exchange rates.
The Indian soft drinks market generated total revenues of $3.8 billion in 2010, representing a compound
annual growth rate (CAGR) of 11% for the period spanning 2006-2010.
Carbonates sales proved the most lucrative for the Indian soft drinks market in 2010, generating total
revenues of $1.9 billion, equivalent to 50.5% of the market's overall value.
The performance of the market is forecast to decelerate, with an anticipated CAGR of 9.1% for the five-
year period 2010-2015, which is expected to lead the market to a value of $5.9 billion by the end of 2015.
FEATURES
Save time carrying out entry-level research by identifying the size, growth, and leading players in the soft
drinks market in India
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the
soft drinks market in India
Leading company profiles reveal details of key soft drinks market players’ global operations and financial
performance
Add weight to presentations and pitches by understanding the future growth prospects of the India soft
drinks market with five year forecasts
Macroeconomic indicators provide insight into general trends within the India economy

9. COCA COLA IN INDIA MARKET
The Coca-Cola Company re-entered India through its wholly owned subsidiary, Coca-Cola India
Private Limited and re-launched Coca-Cola in 1993 after the opening up of the Indian economy
to foreign investments in 1991. Since then its operations have grown rapidly through a model
that supports bottling operations, both company owned as well as locally owned and includes
over 7,000 Indian distributors and more than 2.2 million retailers. Today, our brands are the
leading brands in most beverage segments. The Coca-Cola Company's brands in India include
Coca-Cola, Fanta Orange, Limca, Sprite, Thums Up, Burn, Kinley, Maaza, Minute Maid Pulpy
Orange, Minute Maid Nimbu Fresh and the Georgia Gold range of teas and coffeand Vitingo
(a beverage fortified with micro-nutrients).
In India, the Coca-Cola system comprises of a wholly owned subsidiary of
The Coca-Cola Company namely Coca-Cola India Pvt Ltd which manufactures
and sells concentrate and beverage bases and powdered beverage mixes, a
Company-owned bottling entity, namely, Hindustan Coca-Cola Beverages Pvt
Ltd; thirteen licensed bottling partners of The Coca-Cola Company, who are
authorized to prepare, package, sell and distribute beverages under certain
specified trademarks of The Coca-Cola Company; and an extensive
distribution system comprising of our customers, distributors and retailers.
Coca-Cola India Private Limited sells concentrate and beverage bases to
authorized bottlers who are authorized to use these to produce our portfolio
of beverages.These authorized bottlers independently develop local markets
and distribute beverages to grocers, small retailers, supermarkets,
restaurants and numerous other businesses. In turn, these customers make
our beverages available to consumers across India.
The Coca-Cola system in India has already invested USD 2 Billion till 2011,
since its re-entry into India. The company will be investing another USD 5
Billion till the year 2020. The Coca-Cola system in India directly employs over
25,000 people including those on contract. The system has created indirect
employment for more than 1,50,000 people in related industries through its
vast procurement, supply and distribution system. We strive to ensure that
our work environment is safe and inclusive and that there are plentiful

10. opportunities for our people in India and across the world.
The beverage industry is a major driver of economic growth. A National
Council of Applied Economic Research (NCAER) study on the carbonated
soft-drink industry indicates that this industry has an output multiplier effect
of 2.1. This means that if one unit of output of beverage is increased, the
direct and indirect effect on the economy will be twice of that. In terms of
employment, the NCAER study notes that "an extra production of 1000 cases
generates an extra employment of 410 man days."
As a Company, our products are an integral part of the micro economy
particularly in small towns and villages, contributing to creation of jobs and
growth in GDP. Coca-Cola in India is amongst the largest domestic buyers of
certain agricultural products.
As an industry which has strong backward and forward linkages, our
operations catalysis growth in demand for products like glass, plastic,
refrigeration, transportation, and Industrial and agricultural products. Our
operations also lead to incremental growth for enterprises engaged in post-
production activities like merchandising, marketing and sales. In addition,
we share best practices and technological advancements with our suppliers,
vendors and allied industries which often lead to improvement in the overall
standards of quality across industries.
The Coca-Cola Company has always placed high value on good citizenship.
Our basic proposition entails that our Company's business should refresh the
market; enrich the workplace; protect and preserve the environment; and
strengthen the community. We leverage our unique strengths to actively
support and respond to local needs -- be it the need for education, health,
water or nutrition. We have used our distribution network for disaster relief,
our marketing prowess to raise awareness on issues such as PET recycling,
and our presence in communities to improve access to education and
potable water. The Coca-Cola India Foundation is now taking forward in the
community at large, projects and programs of social relevance to carry
forward the message of inclusive growth and development. For more details
on activities of the Coca-Cola India Foundation, please visit the website of
the Coca-Cola India Foundation,www.anandana.org.

11. MISSSION AND VISION OF COCA COLA COMPANY
The world is changing all around us. To continue to thrive as a business over the next ten years and beyond, we must
look ahead, understand the trends and forces that will shape our business in the future and move swiftly to prepare
for what's to come. We must get ready for tomorrow today. That's what our 2020 Vision is all about. It creates a long-
term destination for our business and provides us with a "Road map" for winning together with our bottling partners.
Our Mission
Our Road map starts with our mission, which is enduring. It declares our purpose as a Company and serves as the
standard against which we weigh our actions and decisions.
 To refresh the world...
 To inspire moments of optimism and happiness...
 To create value and make a difference
Our Vision
Our vision serves as the framework for our Road map and guides every aspect of our business by describing what
we need to accomplish in order to continue achieving sustainable, quality growth.
 People: Be a great place to work where people are inspired to be the best they can be
 Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people’s desires
and needs
 Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value
 Planet: Be a responsible citizen that makes a difference by helping build and support sustainable communities
 Profit: Maximize long-term return to share owners while being mindful of our overall responsibilities
 Productivity: Be a highly effective, lean and fast-moving organization

12. 1-Type of outlet
Type of outlet NO OF RESPONDENT PERCENTAGE
General store 26 17%
Pan shop 17 11%
Sweet shop 45 30%
Lassi shop/juice shop 16 11%
Dhaba/canteen 33 22%
others 13 9%
, 17%
11%
30%
11%
9%
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
General store Pan shop Sweet shop Lassi shop/juice
shop
Dhaba/canteen others
Chart Title
Column1 PERCENTAGE

13. 2-Preferred soft drink Company
TYPES NO OF RESPONDENT PERCENTAGE
Coca cola 70 47%
Pepsi 40 27%
Both 30 20%
Others 10 6%
Coca cola
47%
Pepsi
27%
Both
20%
Others
6%
PERCENTAGE
Coca cola
Pepsi
Both
Others

14. 3-most preferred supplier among the company’s
PREFFERED SUPPLIER NO OF RESPONDENT PERCENTAGE
Coca cola 65 43%
Pepsi 30 20%
Both 35 23%
Others 20 14%
4-No of coca cola crates sell per day by retailers
NO OF CRATES SELL/DAY NO OF RESPONDENT PERCENTAGE
0-1 20 13%
2-3 30 20%
3-4 46 31%
ABOVE 4 54 36%
43%
20%
23%
14%
PERCENTAGE
Coca cola Pepsi Both Others

15. 5-compnay signage
BRAND NO OF RESPONDENT PERCENTAGE
Coca cola 50 33%
Pepsi 34 23%
Both 22 15%
Others 15 10%
No signage 29 19%
PERCENTAGE
0%
20%
40%
0-1
4-MAR
ABOVE 4
13% 20% 31% 36%
0
PERCENTAGE
PERCENTAGE

16. 6-No of visi cooler in the outlet
TYPE OF VISI COOLER NO OF RESPONDENT PERCENTAGE
Coca cola 45 30%
Pepsi 28 19%
Both 50 33%
Others 27 18%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Coca cola Pepsi Both Others No signage
33% 23% 15% 10% 19%
PERCENTAGE
PERCENTAGE

17. 7-Type of company’s
visi
coolers is giving better service”
BRAND OF VISI COOLFER NO OF RESPONDENT PERCENTAGE
Coca cola 70 47%
Pepsi 45 30%
Both 35 23%
8-
30%
19%
33%
18%
0%
5%
10%
15%
20%
25%
30%
35%
Coca cola Pepsi Both Others
PERCENTAGE
PERCENTAGE

18. 9-Effective company distribution channel
EFFECTIVE DISTRIBUTION
CHANNELL
NO OF RESPONDENT PERCENTAGE
Coca cola 65 43%
Pepsi 50 33%
Others 35 24%
10-Preffered Company for getting good margin on the products .
PREFFERED COMPANY NO OF RESPONDENT PERCENTAGE
Coca cola 60 40%
Pepsi 50 33%
Others 40 27%
43%
33%
24%
0
PERCENTAGE
Coca cola Pepsi Others

19. 11-Brand which gives the more offers and discounts to the retailers
COMPANY NAME NO OF RESPONDENTS PERCENTAGE
Coca cola 70 47%
Pepsi 60 40%
Others 20 13%
40%
33%
27%
00%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Coca cola Pepsi Others
PERCENTAGE
PERCENTAGE

20. 12-Rates services in comparison of competitor
SERVICES COCA COLA PEPSI
On time delivery 4 5
Marketing support 5 4
Range availability 5 5
Problem resolution 3 3
Consumer promotion 4 3
Total =21 =20
PERCENTAGE 84% 80%
Here most of the people are using coca cola because of range availability and they are preferring
secondary as an on time delivery.
And here as a result we can say that is may be people as a visual changer can be get the maximum
number of weightage so so we can say that covca cola is going to be the get the maximum
0%
10%
20%
30%
40%
50%
Coca cola
Pepsi
Others
47%
40%
13%
AXISTITLE
AXIS TITLE
Coca cola Pepsi Others
PERCENTAGE 47% 40% 13%
PERCENTAGE
PERCENTAGE