Agile Network India-Mumbai Title:Cross-Development of AI/ML based chatbots by Fahed Ali Shaikh Date:April 2023 Hosted by:Datamatics

1. Development of
AI/ML based
chatbots

2. What is chatbot?

3. A bot is a software application that is programmed to do certain
tasks.
A chatbot is a computer program that uses artificial intelligence
(AI) and natural language processing (NLP) to understand
customer questions and automate responses to them,
simulating human conversation.

4. Evolution &
History

6. Bot Terminologies

7. Intents
● Intent refers to a user’s goal behind a command or a query. It denotes the intention
behind a user’s “query.”
● The efficiency of any chatbot is undeniably determined by how well it can identify
the user’s needs, i.e., their intent, and efficiently solve their problems.
● This is a complex process where the machine takes the user’s query and classifies
them into pre-defined buckets.

8. Entities
● Entities extract and analyse the meaning behind an utterance from intents and
personalise the user experience by providing the most relevant results.
● An entity is a secondary tool and can act as a modifier.
● It is referred to as the data user shares to describe their “intent.”
● It provides more context for the machine to resolve the query.

9. Story and Fallback
● A story is a conversation scenario is the flow that bot has to flow when receives a
user query, like receiving pizza orders or scheduling doctor appointments or
whatever you want.
● The fallback interaction is triggered when your chatbot doesn’t recognize the
user’s message.

11. Bot Frameworks

13. Large Langauge
Models

14. LLM
● Basically Machine learning models use deep learning algorithms for Natural
language processing
● Trained on massive amount of data widely available on internet.
● LLMs can perform many types of language tasks, such as translating languages,
analyzing sentiments, chatbot conversations, and more

15. The Transformative
Impact of LLM’s on
Software Engineering

16. LLMs can disrupt software engineering
economics
● Rapid prototyping
● Automation and code generation
● Enhanced code quality
● Enhanced collaboration
● Ongoing learning and adaptation
● Custom software development

17. LLM Framework/Services

18. Thank You
Fahad Ali Shaikh
Email: shaikhfahad2526@gmail.com
Phone: 9768356005
LinkedIn: fahad-ali-shaikh-2218204b