Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Chatbot cheatsheet


Published on

Here we have shared little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!

Published in: Technology
  • Be the first to comment

Chatbot cheatsheet

  1. 1. A Cheat-Sheet For ChatBots Technology
  2. 2. Content ● What is ChatBot ● How ChatBot helping clients to improve Customer Engagement ● Why Chatbot Are Worthy Of Your Attention ● How OnGraph helping in building Solutions ● A Short OnGraph Cheat-Sheet
  3. 3. What is ChatBot? ● Chatbots are basically computer language which helps to interact, mimic human behavior via artificial conversation entity. ● It helps in stimulating how human would behave as a conversational partner. ● Chatbots have a wonderful chance to get through to your audience on a daily basis. Most Chatbots are accessed by messaging app like FB, WECHAT and via virtual assist used by google voice, Amazon Alexa.
  4. 4. It’s the time to go beyond “sorry, I didn’t get it” types of bots and jumped to conversational AI systems Inspired by this, smart brands bring their customers on their bot journey to deliver a more effective and efficient digital customer experience.
  5. 5. Case examples on How ChatBot helping Clients to improve Customer Engagement
  6. 6. The Wall Street Journal ● The Wall Street Journal uses Facebook Messenger to launch its AI-powered bot. ● Its leading portal enables its users to stay on top of big news and stock quote easily. ● By giving simple commands, it also shares key financial metrics, company information, and live stock quotes.
  7. 7. Mastercard ● Mastercard are using Facebook Messenger bot that will help to transact easily. ● The Mastercard partner, Masterpass, which is AI powered bot will also help you to shop from anywhere, like Subway, FreshDirect, and the Cheesecake Factory “Chatbots adoption is significantly growing beyond CRM in businesses of different domains. Stand-alone chatbots will contribute 40% of the market by 2022.” Business Wire
  8. 8. Starbuck ● Starbucks chatbot apps (for iPhone, Android, and Windows) can assist you with a text response and voice response ● You can place your facebook snacks or drink either voice commands or text messaging. “Uber, Spotify, Whole Foods, Dominos, Pizza Hut, and many smart brands are harnessing AI, and it’s advantages”
  9. 9. Tell the audience what you expect to happen...
  10. 10. Conversational AI system are inevitable to the Human Ecosystem Examples of conversational AI is Amazon’s Alexa, Google’ Google Home, and Microsoft’s Cortana that comes a long way from their rule- based predecessors. Today’s chatbots are AI and ML powered and understand the context of the conversation and can handle any user goal gracefully and help accomplish it as best as possible. Chatbot what we see are layers upon layers of technologies that enables it to become key ask for a lot of brands. But at the same time, a lot of brands are confused on building one of their own. Chatbot in business does not always mean that they will be able to answer all questions but they can handle the conversation well.
  11. 11. How OnGraph helping in building Solutions Firstly, In development process, we first characterize the goals, roadmap and ways that we strategically decide to quantify success. Secondly, We build intelligent chatbots which makes use of knowledge base and have the presentation abilities which is contextually sensitive. We have done it all, whether it is AI, NLP or ML Chatbots. Thirdly, Our expertise spans across domains like Airlines, Insurance, Customer Support, E-commerce, etc and integrations across popular platforms. Fourthly, We have performed bot application development service for platforms, Kore, Manychat, Microsoft Bot Framework,, Pandorabots, and
  12. 12. A Short OnGraph Cheat-Sheet This cheatsheet compiles our strategy, approach, platforms and the useful tools we are using to build conversational virtual agents for different business and their requirements.
  13. 13. Our cheatsheet to build branded AI Chatbots 1- Who are the User’s? ● We always ask this question to our client’s, so that we can understand the clear pathway to develop a conversational AI Chatbot for their businesses. ● Depending upon the nature of the bots whether it is for Chit-Chat or Task-oriented, we build to make it creative, interesting, and that maintain the conversations. ● On the other hand, we build Virtual Agents. Means, the bots that supports the customers and help users to achieve a certain task that include, E.G, banking, and finance, technical support, etc.
  14. 14. 2- What Is Your Bot Assisting With? ● Chatbot user’s finds advanced bots an alternative to Google search, and some of them use it as a personal assistant for playing music & videos, getting news, ordering pizzas, bookings cabs, etc. ● Conversational bots are good in answering FAQ’s and doing much more things. Advancement in bot technologies allows us to deliver open-domain and domain- specific bot development services. ● We help clients define the role of chatbot for their business clearly. It helps us perform coding for bot logic which makes easier to integrate third parties and APIs when required — e.g., sales bot, HR bot, etc.
  15. 15. 3. Where Can Your Bot Be Accessed? ● We offered self-learning chatbots that can be deployed to the website, mobile applications, and messaging platforms, e.g. Facebook Messenger, Slack, WhatsApp, Skype, Telegram, Evernote, Twitter, WeChat, etc. ● We develop engaging UX/UI and give every bot a personality with conversational UI built for enterprise requirements that enable chatbots to stand up parallel to the existing systems. ● A self-learning bot helps users to come to your business, instead of dragging them to a different platform. E.g., Efficacy Tips, Food Network, HDFC Bank, and more.
  16. 16. 4. When Will Your Bot Be Launched? ● It all depends on the ‘scope of work.’ Whether you want an AL and NLP-powered conversational agent to do more than mundane tasks or respond proactively and presents intelligent suggestions to influence user’s decisions. The scope of work varies drastically; thus, the launch of chatbot for your business too.
  17. 17. OnGraph Technologies Private Ltd. L-1, NSEZ Phase-II, Noida - 201305, India sales@ongraph.comongraphtechnologies+1-800-270-1893 TWITTER FACEBOOK GOOGLE PLUSLINKEDIN Contact US CONTACT US : 1-800-270-1893 OnGraph Technologies