Ben is currently Digital Head of User Experience at the Department for Work and Pensions (DWP).
2014
1. Use commonly understood, lean and agile practices and metaphors2. Always retain a user-first, customer-first mindset3. As soon as possible go-look-see ( gemba )4. Be goal driven; seek quantitive, numerical outcomes5. Time-box everything and move with pace6. Tune down the scope and up the level of abstraction7. Break it down; always keep it small and solvable8. Use iterative cycles and refine to a high-quality outcome9. Manifest an environment of collaborative innovation10. Adhere to a strict, structured process11. Adopted an open source open learning stance12. Remain adaptive and flexible13. Test early and test often14. Be open minded and inclusive in outlook and behaviour15. EQ++; value both hard and soft skills16. Prefer the pragmatic over the purist