Analysis against the 12 GIS roles identified in Gaudet, Annulis & Carr, Geospatial Technology Competency Model

1. www.metrokc.gov/gis
Greg Babinski, GISP
Finance & Marketing Manager
King County GIS Center
“Putting GIS to Work in King County”
It’s 9:00 A.M.: Do you know what your GIS staff are doing?
Improving Enterprise GIS Operations
via Staff Usage Analysis & Surveys
42nd
Annual URISA Conference
Reno, Nevada
November 9, 2004

2. King County, Washington
www.metrokc.gov/gis
 Microsoft
 Boeing
 Paccar
 Nordstrom's
 Amazon.Com
 Starbucks
 Port of Seattle
 Weyerhaeuser
 Washington Mutual
 Univ. of Washington
Population (2000): 1,737,000 (12th most populous US county)
Area: 2130 square miles (sea level to 8,000’)
39 incorporated cities
Viable agricultural and private forestry areas
Remote wilderness & watershed lands

3. King County GIS
 The King County Geographic Information System (KCGIS) is a
consolidated and coordinated regional geographic information
resource, organized to meet the business needs of King County,
local agencies, and the general public.
 KCGIS is comprised of both the King County GIS Center (an
internal service fund, responsible for core GIS resources and
enterprise GIS services for the entire County) and business
specific activity in various GIS programs distributed across other
County agencies.
 KCGIS is managed by the Director of DNRP, supported by a
management level GIS Oversight Committee and an operational
level GIS Technical Committee.
www.metrokc.gov/gis

4. KCGIS Organization
DNRP Director
(P. Bissonnette)
DNRP
KCGI S Center
SWD WLRD
DNRP TU
(G. Hocking)
Parks
DNRP
GI S Unit
Enterprise
Operations
GI S
Client
Services
Transit DDES KCA EMDRoads
DOT DDES KCA DES KCSO
RELSD KCSO
Budget
Office
Budget
Office
DPH Council
DPH Council
KCGI S
Oversight
Committee
KCGI S
Technical
Committee
Transit
GI S Unit
Roads
GI S
Program
DDES
I S Section
KCA
GI S
Program
EMD-
E911 GI S
Program
Elections
GI S
Section
1 GI S Mgr
3 GI S FTEs
2 GI S TLTs
(5.45 net)
1 GI S Lead
(1.00 net)
DPH
3 GI S Pow er
Users
9 Casual
GI S Users
GI S Clients
KCSO
4 GI S Pow er
Users
(0.6 net)
GI S Clients
1 GI S Lead
5 GI S FTEs
1 GI S TLT
(3.01 net)
1 GI S Mgr
5 GI S FTEs
(6.15 net)
Council
1 GI S
Pow er User
(0.15 net)
GI S Clients
Budget
Office
2 GI S Power
Users
(0.60 net)
GI S Clients
1 GI S Lead
3 GI S FTEs
(4.33 net)
1 GI S Lead
1 Mapping
Spvr
7 Mappers
(8.40 net )
Business Reporting Relationship
GI S Oversight Committee Membership (lines depict business
units w ith 2004 membership) DNRP Technology Unit Manager
(Gary Hocking) is permanent Chair
GI S Technical Committee Membership (lines depict w here
member is draw n from each agency)
GI S Service Delivery - via KCGI S Center Enterprise Operations
and/ or Client Services
Direct GI S Service Delivery - via KCGI S Center Matrixed Staff
GI S Service Delivery - via Dedicated Department GI S Unit
King County Consolidated GI S Organization
2004
DES:
RELSD
GI S Users
GI S Clients
KCA
GI S Users
GI S Clients
DDES
GI S Users
GI S Clients
DES:
EMD-E911
GI S Users
GI S Clients
DOT:
Transit
GI S Users
GI S Clients
DOT:
Roads
GI S Users
GI S Clients
WTD FMD
DES:
FMD
GI S Clients
KCI A
DOT:
KCI A
GI S Clients
Outside Regional Public
Agencies and Public Users
of KCGI S Data & Services
(Parcel View er, iMap, VMC,
CDs, Client Services, etc.)
GB: November 17, 2003
10.5 GI S
FTEs
9.0 GI S
FTEs
7.5 GI S
FTEs
1 GI S Center Mgr
2 GI S Function Mgrs
1 Office Mgr
DNRP:
WTD
GI S Clients
DNRP:
Parks
GI S Clients
DNRP:
SWD
GI S Clients
DNRP:
WLRD
GI S Clients
Executive
GISSponsor
Department
GISSponsor
KCGIS
Governance
GISService
Providers
GISEnd
Users
BusinessDirectionto
GISServiceProviders
KCGI S Cent er Management Represents
DNRP Parks & SWD on KCGI S Technical Committee
Agencies that Fund KCGI S Center O&M (entitled to a seat
on the KCGI S Technical Committee). These agencies
provide business direction to GI S service providers.
Typical KCGI S Service Provider Organization (FTE count
indicates both positions assigned GI S tasks and net FTEs
assigned to GI S, based on 2004 KCGI S O&M Plan)
KCGI S Center
GI S Unit
GI S Mgr
GI S FTEs

5. How is GIS Used for King County Business?
How is GIS used for County Business?
 Mapping
 Public information delivery
 Growth management & planning
 Property assessment
 Land development permitting
 Site selection
 Simulating environmental conditions
 Emergency response planning
 Crime analysis
 Transportation planning
 Bus & van routing
 Road maintenance management
 Public health service delivery
 E911 operations
 Airport sound abatement
 Boundary management (legislative
districts, voter precincts, tax unit
boundaries, etc.)
 And the list goes on…..
www.metrokc.gov/gis

6. A GIS Management Challenge
 Enterprise GIS operation is complex (Geospatial
Technology Competency Model identifies 12 distinct
‘roles’ required for enterprise GIS operations) - - But
what is the ideal mix of GIS roles and competencies?
 Each GIS ‘role’ requires mastery of a set of
knowledge, skills, and abilities (KSA’s) - - But what
KSA’s are actually used and to what degree?
 Each GIS ‘role’ delivers ‘outputs’ to customers or co-
workers - - But how effectively do GIS staff members
apply KSA’s to deliver the outputs demanded?

7. The KCGIS Center Approach
 Develop and implement a time recording system
(TRS) that meets GIS management reporting and
analysis needs
 Analyze KCGIS Center time activity data and
trends against expectations
 Compare KCGIS Center data against peer
agencies

8. Geospatial Technology Competency Model
The 12 Roles:
 Applications Development
 Coordination
 Data Acquisition
 Data Analysis
 Data Management
 Management
Each ‘Role’ requires a set of competencies
comprised of KSA’s
Each ‘Role’ delivers GIS outputs to customers or co-
workers
 Marketing
 Project Management
 Systems Analysis
 Systems Management
 Training
 Visualization

9. Why Track GIS Staff Activity?
 Analyze actual level of effort for each GIS staff person
 Analyze level of effort by GIS ‘role’ for enterprise GIS
 Analyze level of effort to deliver ‘outputs’
 Aid work load balancing
 Improve hiring decisions
 Facilitate development of backup capability and
succession planning
 Support individual staff career development

10. Why Track GIS Staff Activity?
 Management ‘due-diligence’
 Customer billing
 Setting costs or rates for services
 Grant requirement
 Auditable
 Comparison with other agencies
 Comparison with previous years
 Supports ‘activity-based cost analysis’

11. What are Time Tracking System
Requirements?
 Web based
 Support activity recording
 Support project reporting
 Flexible to use
 Easy to administer
 Support invoicing
 Cheap to acquire & use

12. What Options Did KCGIS Consider?
 Adapt the Countywide time reporting system
 Custom application (Time Card)
 Replicon Web TimeSheet (www.replicon.com)
 ClickTime (www.clicktime.com)
 King County DDES TRS

13. King County TRS
 Developed by KC DDES for Permit Technician
Use
 Adapted for use by GIS and Parks Division
 Web based & very robust
 Customizable

14. King County TRS

15. King County TRS:
Start-up Lessons Learned
 Normalize entries during implementation
 Think about expected entries for each
employee
 Work with ‘foot-draggers’
 First and last activity each day

16. King County TRS:
Preliminary Lessons Learned
 Actual management = 220%
 Actual application development = 46%
 Actual mapping & analysis = 78%
 Actual system management = 114%
 Actual training & end user support = 45%
 Actual program management = 427%

17. Regional GIS Staff Analysis Survey
 13 question survey sent to 96 GIS
managers in PNW
 45 agencies responded:
 19 cities
 14 counties
 5 utilities
 3 tribes
 Federal, state, provincial, regional agencies

18. Regional GIS Staff Analysis Survey
All Agencies Raw Average vs. FTE-Weighted Average
 Total staff/GIS FTE’s: 11.76 7.64
 Application Development: 7.9% 10.8%
 Data Acquisition: 5.3% 5.4%
 Data Development: 11.3% 10.4%
 Data Maintenance: 17.0% 14.8%
 Data Management: 5.6% 5.8%
 Systems Management: 4.1% 4.5%
 Systems Analysis: 3.8% 3.7%
 Data Analysis: 8.5% 10.7%
 GIS Mapping: 17.5% 15.2%
 Management & Administration: 8.6% 7.5%
 Project Management: 5.4% 5.3%
 Training & User Support: 4.3% 4.8%
 Other: 0.8% 1.2%

19. Regional GIS Staff Analysis Survey
All Agencies FTE-Weighted Average vs. KCGIS Total
 Total GIS FTE’s: 7.64 29.0
 Application Development: 10.8% 10.0%
 Data Acquisition: 5.4% 2.5%
 Data Development: 10.4% 5.0%
 Data Maintenance: 14.8% 15.0%
 Data Management: 5.8% 7.5%
 Systems Management: 4.5% 5.0%
 Systems Analysis: 3.7% 2.5%
 Data Analysis: 10.7% 20.0%
 GIS Mapping: 15.2% 7.5%
 Management & Administration: 7.5% 12.5%
 Project Management: 5.3% 7.5%
 Training & User Support: 4.8% 5.0%
 Other: 1.2% 0.0%

20. Regional GIS Staff Analysis Survey
All Counties FTE-Weighted Average vs. KCGIS Total
 Total GIS FTE’s: 10.34 29.0
 Application Development: 8.9% 10.0%
 Data Acquisition: 3.5% 2.5%
 Data Development: 11.8% 5.0%
 Data Maintenance: 16.3% 15.0%
 Data Management: 4.8% 7.5%
 Systems Management: 3.7% 5.0%
 Systems Analysis: 2.3% 2.5%
 Data Analysis: 11.2% 20.0%
 GIS Mapping: 20.1% 7.5%
 Management & Administration: 8.1% 12.5%
 Project Management: 4.3% 7.5%
 Training & User Support: 5.1% 5.0%
 Other: 0.0% 0.0%

21. Conclusions & Questions
www.metrokc.gov/gis
 Staff activity tracking & analysis results in more
effective GIS operation
 KCGIS is committed to continued TRS use
 Comparison with other agency data aids GIS
operational analysis
 How does your agency compare?
 Questions?
Reference
Gaudet, C., Annulis, H., and Carr, J., 2001. Workforce Development Models
for Geospatial Technology, Hattiesburg, MS: The University of Southern
Mississippi.