Have you always been the “go-to” person? Is the only way to get things done right is to do it yourself? Whether you are looking to grow or have grown through the ranks to become a manager/director of people who manage/supervise others, we will discuss how to adapt in order for your teams to succeed, and for you to continue advancing.

1. An overachievers guide to building and managing your service team Dan Wilson Client Services Manager, Volkswagen Group of America HDI Motown Chapter Advisor HDI Member Advisory Board Past-Chair

2. Concepts Your #1 purpose in life! Some assembly required (your team) Establishing a culture of accountability “Letting go of the vine“ (delegation) Creating an “organizational pulse”: a predicable cadence of team activities

3. Session Brochure Description ›Have you always been the “go-to” person? Is the only way to get things done right is to do it yourself? Whether you are looking to grow or have grown through the ranks to become a manager/director of people who manage/supervise others, we will discuss how to adapt in order for your teams to succeed, and for you to continue advancing.

4. Session Desc. ›Have you always been the “go-to” person? Are you a self-proclaimed or otherwise appointed Expert? Do you think that the only way to get things done right is to do it yourself? If you want to progress in your career, this session is directed at you. Whether you are looking to grow or have grown through the ranks to become a manager/director of people who manage/supervise others, we will discuss how to adapt in order for your teams to succeed, and for you to continue advancing. ›In short, I hope you can easily come to the realization that while you may know how to do everything, you cannot get everything done by yourself. Concepts: Your #1 purpose in life! Some assembly required (your team) Establishing a culture of accountability “Letting go of the vine“ (delegation) Creating an “organizational pulse”: a predicable cadence of team activities Takeaways: Organizational Pulse Schedule.doc Mgmt One Pager.doc Quarterly Checklist.doc Problem solving guidelines.doc Key Words - People Management, Support Organization Structure

5. New Purpose! So you are now a manager of front line managers... Goal  PUT YOURSELF OUT OF A JOB!!!

6. Some assembly required… Get your bus Right people on, wrong people off Iff the right people Else wrong people… First Who … Then What. Those who build great organizations make sure they have the right people on the bus, the wrong people off the bus, and the right people in the key seats before they figure out where to drive the bus. They always think first about “who” and then about what…Jim Collins

7. Culture of accountability Create one Maintain one

8. Let go of the Vine “Imagine Tarzan swinging from vine to vine in the jungle. He can’t move forward on a new vine, without letting go of the vine he was on. If he holds on to the old vine and doesn’t grab the new one, he’ll go backward. If he tries to hold both vines, he’ll get stuck. He must let go of the old vine and grab the new one to ride forward to his destination.” Repeat after me… “I cannot get everything done by doing it myself!”

9. Organizational Pulse (OP) Defined: a predicable cadence of team activities. Such as meetings, workshops, huddles, formal communications, etc. Create one Maintain one

10. Takeaways Organizational Pulse Schedule.doc An example of what your organizational pulse may look like MgmtOne Pager.doc The holy grail of the culture of accountability Updated quarterly, referred to nearly every day Quarterly Checklist.doc Use to make sure that each you maintain the same cadence each quarter and maintain your momentum Problem solving guidelines.doc Use as a guideline or rule book for your weekly pulse meetings Help define the ground rules for IDS (Identify, Define, Solve) sessions

11. Go ahead… PUT YOURSELF OUT OF A JOB!!!