Who we are, where we are and what we do for our customers and clients

1. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
Overview
• Europe's leading specialist warranty
services group
• Established over 100 years ago
• Supporting millions of household's with
our warranty products
• Our vision is to be the leading warranty
specialist in our developed markets
Page 1
• Domestic & General is the leading
specialist warranty provider
• Operate in 12 countries
• Protect 16m customers
• 22.8m plans
• 2.8m repairs last year
• 90% customer satisfaction rate
• 2,750 employees
Who we are

2. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
Page 2
1912
Samuel Copley founds
Western Australian
Company Limited
1950
Breakdown cover
on televisions
launched
1977
Breakdown
cover on
Kitchen
Equipment
launched
1982
Acquired Domestic
and General
Insurance Co. Ltd
1989
D&G acquire
One million
customers
1992
First International
office opens in
Spain
2013
Over 13 million
customers, Sales
over £500m and
more than 20%
of sales outside
the UK
1988
D&G was
floated and
became fully
listed on the
London Stock
Exchange
2013
CVC Capital
Partners acquire
D&G from
Advent
International
2014
D&G launch
expectmore>>
How we began
2015
New leadership
framework
2016
New CEO
appointed
Ian Mason

3. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
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Our Products Customer SatisfactionOur Values
“We care about you,
your products and
your problem.”
 Dependable
 Driven
 Expert
 Caring
 Creative
 Fair
We put the customers at the heart
of everything we do
repair
satisfaction90%
would
recommend us95%
think we’re
helpful97%
think we’re
polite98%
Based on 425,000 UK post-repair questionnaires
p.a.
 99%+ claim approval
 Out-of-hours
emergency
assistance
 Over 7,000 engineers
 24-hour UK contact
centres
 Nationwide approved
repairer network

4. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
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We’re trusted by our
partners to look after their
customers

5. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
Page 5
Contact Centre
Nottingham
Contact Centre
Brighton
Administrative
Hub
Bedworth
Headquarters
Wimbledon
Over 400 employees
Sales & Marketing
IT
Underwriting
Legal & Compliance
Finance
We are supported by an
infrastructure dedicated to
warranty - UK

6. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
Page 6
We are supported by an
infrastructure dedicated to
warranty - International
Germany
Spain
France
Italy
Australia

7. D&G takes the worry out of breakdowns
Company Confidential, Copyright © 2014 Domestic & General Group Limited. All rights reserved
Page 7