2. STS in brief
company profile
• Owned by the Fairford Group (fairfordholdings.com) which is a private investment
company with an annual turnover of approx. 450 MEUR in 2014.
• STS (ststrailerservice.se) is the largest independent service network in Scandinavia for
heavy commercial vehicles.
• STS has approx. 150 employees and operates on 18 different locations in Sweden; from
Malmö in the south to Luleå in the north. Annual turnover during 2015 was approx. 210
MSEK.
• STS is a multi-brand service provider and we are working with all the major brands in
the transport industry.
• STS was founded in 1993 and has its Head Office in Helsingborg.
• The strategy is to continue to expand the service network and to develop the services
portfolio to support our customers business even better.
Stefan U. Klingberg 2016-03-22
4. STS Services Portfolio
• Trailer R&M services
• Truck R&M services
• Bus R&M services
• Authorized MAN and DAF workshops
• Box trailer repairs
• Accident repairs / insurance repairs
• Alignment bench (40 in Sweden, 2 STS)
• Transport refrigeration R&M services
• Tyre services
• Cranes (hydraulic) R&M services
• Digital tachograph services (SWEDAC)
• Alcolock callibration services
• Heavy equipment (yellow) R&M services
• Break testing services
• Tail lift R&M services
• Axle alignment services
• MOT-services (SWEDAC)
• Air conditioner R&M services
• General hydraulic services
• Breakdown service (24/7)
Stefan U. Klingberg 2016-03-22
5. STS Top 20 customers 2015
all well known brands in Sweden
Stefan U. Klingberg 2016-03-22
6. STS customer policy
We want to have 100% satisfied customers:
– We should be easy to get in contact with and we are alwas polite.
– We provide personal service to all our customers.
– You should feel trust and confidence in our organisation.
– We always try to see the problem from the customers perspective.
– If you have special demands; we tailor the services according to your needs.
– We perform the work with quality and use qualified and trained mechanics.
– We create confidence by delivering cost efficient service.
– We always keep what we promise.
– We learn from our mistakes.
– Every customer complaint is an opportunity for us to learn and improve.
– We promise to reduce the environmental impact from our operations.
Your uptime is our business-
We are always there when you need us.
Stefan U. Klingberg 2016-03-22
