Madhur Gyawali presented on an overview of consumer banking and administrative services at Rastriya Banijya Bank Limited (RBBL). The objectives of the internship were to gain practical insights into banking activities and explain the relationship between theoretical and practical knowledge of banks. RBBL's vision is to provide innovative banking services to everyone for economic development. During the internship in the customer service department, activities included handling phone calls, distributing ATM cards, maintaining records, and providing statements to customers. Problems identified and solved included technical errors, difficulties using systems and understanding checks, and lack of knowledge recording data. Lessons learned included developing soft skills, personality development, self-change, and improved skills in areas like computers,

1. PRESENTATION
ON
AN OVERVIEW ON CONSUMER BANKING
AND ADMININSRATIVE SERVICES OF NEPAL
RATRA BANK
Presented By:
Madhur Gyawali

2. Objective of the Internship
▫ To present the practical insights about the banking activities.
▫ To explain the knowledge about the financial institution and its
daily workings in a practical scenario.
▫ To identify the various activities done under Customer Service
Department.
▫ To explain the relation between the theoretical and practical
knowledge of the bank in action.
▫ To develop the managerial and communication skills to tackle the
real life situations.

3. Rastriya Banijya Bank Limited
• Vision
▫ The vision of RBBL is "To provide the innovative banking
service to everyone, every time and everywhere for the economic
development of the nation." and the slogan of RBBL is “Your
Own Bank
• Mission
▫ The vision of RBBL is "To provide the innovative banking
service to everyone, every time and everywhere for the economic
development of the nation." and the slogan of RBBL is “Your
Own Bank.”

4. Analysis of Activities Done
Placement : Customer Service Department
• Handling telephone calls and documentation of files.
• Distribution of ATM Cards and calling customers to update their
“KYC” (Know Your Customer) forms.
• Photocopying all the necessary documents as per their requirement
and verifying them with the original one.
• Maintaining the record of total number of the cheque requisition
issued by the customers and preparing the cheque book.

5. • Manage the various forms and vouchers such as different new
account opening forms, closing forms, dormant activation forms
etc.
• Providing bank statements to customers as per their requirement
and helping them to know their current balance.
• Helping customers to fill the forms properly such as a/c opening
form, e-banking form, ATM renew forms etc.

6. Problems Identified and Solved
• Technical error
• Difficulty in using the banks system
• Problem, in understanding the cheques
• Difficulty while making customer aware about the current changes
in rules
• Lack of knowledge about recording data in the system

7. Lesson Learnt
• Development of Soft skill: listening, team work, creative thinking,
flexibility, relationship management and other interpersonal skills.
• Personality Development: Adaptability and compatibility, honest to
the work, Confidence built up, and having compassion and
understanding
• Self Change: changes in attitudes, skills learnt and the experienced
gained through special activities
• Improved Skill: Computer skill, time management skill, technician
and organizational skill, problem solving skill, etc.

8. Thank You!!!