This document outlines AMRI Hospitals Ltd.'s strategic roadmap for the short, mid, and long term. In the short term, their focus is on consolidation through restructuring, increasing market penetration, improving brand positioning, and addressing unit-specific issues. Their mid-term goals include further development, achieving accreditation, increasing revenue and profits, and specific targets for each unit. Long term, they aim to establish centers of innovation, implement new technologies, expand nationally and internationally, and complete their Rajarhat project.
Human resource development (HRD) programs are important for hospitals to ensure an efficient and motivated workforce. HRD in hospitals includes training programs for medical staff to update their skills as well as service and behavioral training for frontline staff. Training should not only focus on medical aspects but also soft skills and customer service. Leadership programs and internal team-building activities can further develop staff. Hospitals should also provide rewards and incentives to motivate staff and gather feedback to improve HRD programs.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
This document discusses patient satisfaction in healthcare. It defines patient satisfaction as an indicator of how well patients are treated. Surveys are commonly used to measure patient satisfaction and provide insights for healthcare providers. Factors that affect patient satisfaction include appropriate care, respect, safety, availability, efficacy, effectiveness, continuity of care, and timeliness. The document provides tips for improving patient satisfaction such as training employees, educating patients, differentiating staff roles, empowering nurses, being flexible, and following up with patients. It distinguishes between patient experience and satisfaction and discusses using question prompt lists to enhance communication and patient participation.
Dear Students
We can help you to write total dissertation/project report.
Our 9 step method of project writing:-
Step 1) Helping you in Selection of topic.
Step 2) Group discussion / conference call with in team of professors.
Step 3) Helping you in Preparation of Synopsis/ proposal & sent to project guide
This document discusses the role and responsibilities of front desk executives in a hospital setting. It emphasizes the importance of professionalism, promptness, courtesy, and teamwork. Specific guidelines are provided for each area, including maintaining a positive attitude, being organized, greeting callers appropriately, and treating all patients and visitors with respect. The front desk is described as the first point of contact and image of the hospital, so front desk executives must provide extraordinary customer service and address any complaints to ensure patient satisfaction.
Patient Discharge Process in Corporate Hospital _ PPTRameez Shah
The document summarizes a study on patient discharge processes at a multispecialty corporate hospital. It defines patient discharge and discusses factors that can delay the discharge process, such as waiting for test results or lack of post-discharge care facilities. It outlines the objectives of studying the discharge process and roles of hospital staff. A literature review found delays averaged 2.9 days due to issues like testing scheduling and physician decision-making. The document also describes the research methodology used and limitations of studying one hospital over two months.
Patient satisfaction is important for hospitals and healthcare providers. It is measured using surveys like HCAHPS which assess patient perceptions of care. High patient satisfaction is important for hospitals as it influences reimbursement and can incentivize improving quality. Nurses play a key role in patient satisfaction through fundamentals like communication, personalized care, and accountability. Hospitals should focus on initiatives that empower nurses and improve organizational culture to boost both patient satisfaction and nurse satisfaction.
Management of housekeeping services in hospitalsVrinda Luthra
This document discusses the management of housekeeping services in hospitals. It outlines the objectives of housekeeping as providing a clean, healthy and safe environment for patients and visitors. It describes the components of housekeeping services, such as sanitation, waste disposal, and maintaining a clean interior. Good housekeeping is aimed at improving patient satisfaction and outcomes by preventing infections and reducing costs. The document also discusses the organization of housekeeping staff and challenges in providing housekeeping services.
Human resource development (HRD) programs are important for hospitals to ensure an efficient and motivated workforce. HRD in hospitals includes training programs for medical staff to update their skills as well as service and behavioral training for frontline staff. Training should not only focus on medical aspects but also soft skills and customer service. Leadership programs and internal team-building activities can further develop staff. Hospitals should also provide rewards and incentives to motivate staff and gather feedback to improve HRD programs.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
This document discusses patient satisfaction in healthcare. It defines patient satisfaction as an indicator of how well patients are treated. Surveys are commonly used to measure patient satisfaction and provide insights for healthcare providers. Factors that affect patient satisfaction include appropriate care, respect, safety, availability, efficacy, effectiveness, continuity of care, and timeliness. The document provides tips for improving patient satisfaction such as training employees, educating patients, differentiating staff roles, empowering nurses, being flexible, and following up with patients. It distinguishes between patient experience and satisfaction and discusses using question prompt lists to enhance communication and patient participation.
Dear Students
We can help you to write total dissertation/project report.
Our 9 step method of project writing:-
Step 1) Helping you in Selection of topic.
Step 2) Group discussion / conference call with in team of professors.
Step 3) Helping you in Preparation of Synopsis/ proposal & sent to project guide
This document discusses the role and responsibilities of front desk executives in a hospital setting. It emphasizes the importance of professionalism, promptness, courtesy, and teamwork. Specific guidelines are provided for each area, including maintaining a positive attitude, being organized, greeting callers appropriately, and treating all patients and visitors with respect. The front desk is described as the first point of contact and image of the hospital, so front desk executives must provide extraordinary customer service and address any complaints to ensure patient satisfaction.
Patient Discharge Process in Corporate Hospital _ PPTRameez Shah
The document summarizes a study on patient discharge processes at a multispecialty corporate hospital. It defines patient discharge and discusses factors that can delay the discharge process, such as waiting for test results or lack of post-discharge care facilities. It outlines the objectives of studying the discharge process and roles of hospital staff. A literature review found delays averaged 2.9 days due to issues like testing scheduling and physician decision-making. The document also describes the research methodology used and limitations of studying one hospital over two months.
Patient satisfaction is important for hospitals and healthcare providers. It is measured using surveys like HCAHPS which assess patient perceptions of care. High patient satisfaction is important for hospitals as it influences reimbursement and can incentivize improving quality. Nurses play a key role in patient satisfaction through fundamentals like communication, personalized care, and accountability. Hospitals should focus on initiatives that empower nurses and improve organizational culture to boost both patient satisfaction and nurse satisfaction.
Management of housekeeping services in hospitalsVrinda Luthra
This document discusses the management of housekeeping services in hospitals. It outlines the objectives of housekeeping as providing a clean, healthy and safe environment for patients and visitors. It describes the components of housekeeping services, such as sanitation, waste disposal, and maintaining a clean interior. Good housekeeping is aimed at improving patient satisfaction and outcomes by preventing infections and reducing costs. The document also discusses the organization of housekeeping staff and challenges in providing housekeeping services.
Do you want bad patient relations? Do you want to lose patients? Do you want to fail your patient satisfaction surveys? Do you want a non professional image? Do you want to reduce the number of new patient referrals? Do you want to demonstrate poor quality care? Do you want to jeopardize participation in healthcare plans?
We can Help you :)
The document provides guidelines for effectively handling patient complaints at a hospital reception desk. It emphasizes the importance of listening to patients, resolving their issues, following up with them, and treating all patients with respect. Key recommendations include allowing patients to fully explain their complaints without interruption, empathizing with their perspective, apologizing even if the staff is not at fault, and ensuring complaints are properly addressed and resolved to improve the overall patient experience.
Quality assurance & monitoring in opd and outreach serviceslionsleaders
This document discusses quality assurance and monitoring of outpatient and outreach services at the Alipurduar Lions Eye Hospital. It emphasizes the importance of monitoring to evaluate performance, detect issues, and ensure quality services. Key aspects of quality that should be monitored include patient wait times, follow-up rates, comfort, and clinical outcomes. For outreach camps, planning, coordination among teams, tracking participants, and collecting data are essential for quality assurance. Tools like meetings, logs, questionnaires and checklists can be used to systematically monitor services and ensure standards are met.
As a hospital administrator has to carry out management functions of planning, organizing, staffing, directing, controlling and coordinating.
Health care management is usually studied through healthcare administration[6] or healthcare management[7] programs in a business school or, in some institutions, in a school of public health
This document provides an overview of cleaning techniques and hospital housekeeping. It discusses the importance of housekeeping for hygiene, aesthetics, maintenance and safety. Proper cleaning methods and the use of appropriate cleaning agents and equipment are outlined. Special considerations for hospital housekeeping are also covered, including cleaning different risk areas and ensuring infection control. The document emphasizes the need for thorough cleaning, disinfection and maintaining a clean and hygienic environment in hospitals.
List of healthcare management project topics- Call us at 08263069601smumbahelp
Get ready made projects for all specializations.
Send your Specialization name to our mail id :
“help.mbaassignments@gmail.com”
call us at : 08263069601
To study the process of patient discharge in corporate hospitalRameez Shah
This document outlines the roles and responsibilities involved in patient discharge processes at a hospital. It discusses that discharge planning is a complex activity requiring coordination between medical staff, nursing staff, social workers, and other professionals. It also involves communicating with and educating patients and their families. The roles of different staff are defined, including ward nurses coordinating plans, specialty matrons overseeing operations, and the director of nursing and discharge services matron developing discharge policies and representing the hospital. Timely discharge that safely transitions patients out of the hospital is the overall goal.
The document discusses human resource practices in healthcare in India. It notes that HR is important for healthcare organizations to function effectively and deliver quality services. Some key HR functions in healthcare include recruitment, training, performance management, and ensuring staff have necessary skills. However, healthcare HR faces challenges like complex accountability and uncertainty. The document recommends training programs for different staff to improve skills and recommendations for developing effective HR programs in hospitals.
A Hospital is a highly challenging work place. There are numerous bottlenecks that deteriorates the productivity & efficiency of the Healthcare services delivered.
Brand reputation of a Hospital depends on how quick they resolve the issues raised without compensating the quality and patient satisfaction. Spontaneity to untangle any situation is possible only with a strong “Hospital Operations team”. Operations management team is responsible for managing all operational process of the Hospital which includes all clinical & non-clinical departments to have a smooth working environment.
Mr. Londborg was admitted to the hospital for treatment of an acute exacerbation of his COPD. During his stay, he suffered from a blood clot in his leg due to not receiving standard preventative treatment, and later had a seizure when one of his anti-seizure medications was not administered as ordered. This was due to failures in communication between nurses, physicians, and pharmacy when the medication was unavailable. While the overnight medical team responded quickly to the seizure, the incident highlighted issues with handovers of care between day and night staff as well as limitations in the hospital's systems for ensuring patients receive all ordered medications.
This document summarizes the results of a patient satisfaction survey conducted at the outpatient department of Medanta-The Medicity hospital. Some of the key findings include:
- 83% of patients felt doctors understood their problems completely or mostly.
- Waiting times were as expected or better than expected for 93% of patients.
- Registration services, staff courtesy, and cleanliness received high satisfaction ratings from over 90% of patients.
- However, only 65% were satisfied with pharmacy services and 29% rated them as satisfactory.
- 64-77% of patients expressed overall satisfaction with OPD services and said they would return for future care.
A dissertation report on analysis of patient satisfaction max polyclinic by ...Mohammed Yaser Hussain
Hospitals are increasingly becoming sensitive to the needs of the patients as will the community. It is no longer the sellers [providers] market. Except for the totally free service provided by the Government run hospitals and a few hospitals run by the civic hospitals.
According to Dona Bedian
“Patient satisfaction may be considered to be one of the desired outcomes of care, even on element of health status itself” and that “information about patient satisfaction should be as indispensable to assessment of quality as to the design and management of health care system.
During the recent years the use of patient satisfaction surveys has increased in health care industry due in part to the belief that perception of quality is an important factor in demand for services and that survey result may have significant effect on provider behaviour. According to Ware “patient satisfaction is a determinant of a healthcare provider or system. Use of services complaints and malpractice suits”.
Use of patient satisfaction survey as a tool for quality improvement has become extensive in almost all western countries. Most hospital have a system of obtaining routine feedback from all the discharge patients. The quality improvement task force of the joint commission of accreditation of the health care organization in USA is also encouraging hospitals to mandate surveys are conducted in private hospitals.
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
Inpatient Department consists of a wards with Nursing Station,Beds, and all other facilities & services necessary for good patient care. It is one of the important aspects of hospital as every ratios and calculation for hospital planning and designing process.
The document discusses the organization and management of inpatient services in a hospital. It outlines the objectives of providing inpatient care, which include providing high quality medical and nursing care, making necessary equipment and supplies available, and ensuring patient comfort. It also discusses planning and organizing the physical facilities of inpatient wards including location, size, patient housing areas, and auxiliary areas. Factors influencing patient care and the roles and responsibilities of the ward sister in management are also summarized.
The healthcare sector in India is governed by the Ministry of Health and Family Welfare. It has a total value of more than $40 billion and employs 8 million people directly and indirectly. Between 2000-2011, the sector grew by 9.8% annually. However, corporate hospitals constitute less than 1% of all healthcare institutes. An investment of $14.4 billion is needed by 2025 to increase India's bed density to at least two per thousand population.
This document discusses marketing techniques and management systems for hospitals. It covers identifying customer needs, developing programs and services to satisfy customers, and performing SWOT and PEST analyses. Various marketing strategies are presented, including the four Ps of marketing (product, place, price, promotion), addressing variables like patients, physicians, employers and lack of patient knowledge. The importance of marketing and management for hospital revenue generation is emphasized.
In B Grade and C Grade cities of India, Hospital Marketing is not a recognized branch but it plays a very important role. Here is a guide for Hospital Marketing with basic knowledge. Hope you all will be in gain of something from my efforts.
For more information and updates join me and contact me directly. Credit for guidance goes to my mentor and guide Mr. Manish Kumar Vaishnav Sir, Slide Background taken from fppt.com other sources are collected from Google and Wikipedia.
These facts are only for the presentation and basic ideas of Hospital Marketing in B and C grade cities,no elaborated and complete information is shared here, any mismatch in information will be consider for the change, your valuable feedback's and suggestions are cordially invited, for complete information contact me directly. Market Research | Analysis | Strategy Building | Budgeting| Recruitment | Costing | All other Hospital Marketing Aspects
Staffing involves recruiting, selecting, placing, training, and developing employees to identify, assess, and evaluate individuals for work. It includes manpower planning to forecast needs and ensure proper staffing levels. Staffing is a key human resources function focused on acquiring and developing talent for an organization.
1. AMRI Hospital conducts a SWOT analysis for its recruitment process to formulate strategies, aid decision making, analyze competition, and scope of the organization.
2. To attain speed in recruitment, AMRI can conduct campus recruitment, partner with recruitment agencies, contract channel partners, use internet recruitment, implement an employee referral scheme, and innovative tools like POKEN.
3. Post-recruitment, AMRI should implement an orientation program and training, including on-the-job and off-the-job training.
Do you want bad patient relations? Do you want to lose patients? Do you want to fail your patient satisfaction surveys? Do you want a non professional image? Do you want to reduce the number of new patient referrals? Do you want to demonstrate poor quality care? Do you want to jeopardize participation in healthcare plans?
We can Help you :)
The document provides guidelines for effectively handling patient complaints at a hospital reception desk. It emphasizes the importance of listening to patients, resolving their issues, following up with them, and treating all patients with respect. Key recommendations include allowing patients to fully explain their complaints without interruption, empathizing with their perspective, apologizing even if the staff is not at fault, and ensuring complaints are properly addressed and resolved to improve the overall patient experience.
Quality assurance & monitoring in opd and outreach serviceslionsleaders
This document discusses quality assurance and monitoring of outpatient and outreach services at the Alipurduar Lions Eye Hospital. It emphasizes the importance of monitoring to evaluate performance, detect issues, and ensure quality services. Key aspects of quality that should be monitored include patient wait times, follow-up rates, comfort, and clinical outcomes. For outreach camps, planning, coordination among teams, tracking participants, and collecting data are essential for quality assurance. Tools like meetings, logs, questionnaires and checklists can be used to systematically monitor services and ensure standards are met.
As a hospital administrator has to carry out management functions of planning, organizing, staffing, directing, controlling and coordinating.
Health care management is usually studied through healthcare administration[6] or healthcare management[7] programs in a business school or, in some institutions, in a school of public health
This document provides an overview of cleaning techniques and hospital housekeeping. It discusses the importance of housekeeping for hygiene, aesthetics, maintenance and safety. Proper cleaning methods and the use of appropriate cleaning agents and equipment are outlined. Special considerations for hospital housekeeping are also covered, including cleaning different risk areas and ensuring infection control. The document emphasizes the need for thorough cleaning, disinfection and maintaining a clean and hygienic environment in hospitals.
List of healthcare management project topics- Call us at 08263069601smumbahelp
Get ready made projects for all specializations.
Send your Specialization name to our mail id :
“help.mbaassignments@gmail.com”
call us at : 08263069601
To study the process of patient discharge in corporate hospitalRameez Shah
This document outlines the roles and responsibilities involved in patient discharge processes at a hospital. It discusses that discharge planning is a complex activity requiring coordination between medical staff, nursing staff, social workers, and other professionals. It also involves communicating with and educating patients and their families. The roles of different staff are defined, including ward nurses coordinating plans, specialty matrons overseeing operations, and the director of nursing and discharge services matron developing discharge policies and representing the hospital. Timely discharge that safely transitions patients out of the hospital is the overall goal.
The document discusses human resource practices in healthcare in India. It notes that HR is important for healthcare organizations to function effectively and deliver quality services. Some key HR functions in healthcare include recruitment, training, performance management, and ensuring staff have necessary skills. However, healthcare HR faces challenges like complex accountability and uncertainty. The document recommends training programs for different staff to improve skills and recommendations for developing effective HR programs in hospitals.
A Hospital is a highly challenging work place. There are numerous bottlenecks that deteriorates the productivity & efficiency of the Healthcare services delivered.
Brand reputation of a Hospital depends on how quick they resolve the issues raised without compensating the quality and patient satisfaction. Spontaneity to untangle any situation is possible only with a strong “Hospital Operations team”. Operations management team is responsible for managing all operational process of the Hospital which includes all clinical & non-clinical departments to have a smooth working environment.
Mr. Londborg was admitted to the hospital for treatment of an acute exacerbation of his COPD. During his stay, he suffered from a blood clot in his leg due to not receiving standard preventative treatment, and later had a seizure when one of his anti-seizure medications was not administered as ordered. This was due to failures in communication between nurses, physicians, and pharmacy when the medication was unavailable. While the overnight medical team responded quickly to the seizure, the incident highlighted issues with handovers of care between day and night staff as well as limitations in the hospital's systems for ensuring patients receive all ordered medications.
This document summarizes the results of a patient satisfaction survey conducted at the outpatient department of Medanta-The Medicity hospital. Some of the key findings include:
- 83% of patients felt doctors understood their problems completely or mostly.
- Waiting times were as expected or better than expected for 93% of patients.
- Registration services, staff courtesy, and cleanliness received high satisfaction ratings from over 90% of patients.
- However, only 65% were satisfied with pharmacy services and 29% rated them as satisfactory.
- 64-77% of patients expressed overall satisfaction with OPD services and said they would return for future care.
A dissertation report on analysis of patient satisfaction max polyclinic by ...Mohammed Yaser Hussain
Hospitals are increasingly becoming sensitive to the needs of the patients as will the community. It is no longer the sellers [providers] market. Except for the totally free service provided by the Government run hospitals and a few hospitals run by the civic hospitals.
According to Dona Bedian
“Patient satisfaction may be considered to be one of the desired outcomes of care, even on element of health status itself” and that “information about patient satisfaction should be as indispensable to assessment of quality as to the design and management of health care system.
During the recent years the use of patient satisfaction surveys has increased in health care industry due in part to the belief that perception of quality is an important factor in demand for services and that survey result may have significant effect on provider behaviour. According to Ware “patient satisfaction is a determinant of a healthcare provider or system. Use of services complaints and malpractice suits”.
Use of patient satisfaction survey as a tool for quality improvement has become extensive in almost all western countries. Most hospital have a system of obtaining routine feedback from all the discharge patients. The quality improvement task force of the joint commission of accreditation of the health care organization in USA is also encouraging hospitals to mandate surveys are conducted in private hospitals.
Patient complaints are inevitable. And when a patient complaint is not effectively managed, unfavorable or harmful consequences can result—noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
Inpatient Department consists of a wards with Nursing Station,Beds, and all other facilities & services necessary for good patient care. It is one of the important aspects of hospital as every ratios and calculation for hospital planning and designing process.
The document discusses the organization and management of inpatient services in a hospital. It outlines the objectives of providing inpatient care, which include providing high quality medical and nursing care, making necessary equipment and supplies available, and ensuring patient comfort. It also discusses planning and organizing the physical facilities of inpatient wards including location, size, patient housing areas, and auxiliary areas. Factors influencing patient care and the roles and responsibilities of the ward sister in management are also summarized.
The healthcare sector in India is governed by the Ministry of Health and Family Welfare. It has a total value of more than $40 billion and employs 8 million people directly and indirectly. Between 2000-2011, the sector grew by 9.8% annually. However, corporate hospitals constitute less than 1% of all healthcare institutes. An investment of $14.4 billion is needed by 2025 to increase India's bed density to at least two per thousand population.
This document discusses marketing techniques and management systems for hospitals. It covers identifying customer needs, developing programs and services to satisfy customers, and performing SWOT and PEST analyses. Various marketing strategies are presented, including the four Ps of marketing (product, place, price, promotion), addressing variables like patients, physicians, employers and lack of patient knowledge. The importance of marketing and management for hospital revenue generation is emphasized.
In B Grade and C Grade cities of India, Hospital Marketing is not a recognized branch but it plays a very important role. Here is a guide for Hospital Marketing with basic knowledge. Hope you all will be in gain of something from my efforts.
For more information and updates join me and contact me directly. Credit for guidance goes to my mentor and guide Mr. Manish Kumar Vaishnav Sir, Slide Background taken from fppt.com other sources are collected from Google and Wikipedia.
These facts are only for the presentation and basic ideas of Hospital Marketing in B and C grade cities,no elaborated and complete information is shared here, any mismatch in information will be consider for the change, your valuable feedback's and suggestions are cordially invited, for complete information contact me directly. Market Research | Analysis | Strategy Building | Budgeting| Recruitment | Costing | All other Hospital Marketing Aspects
Staffing involves recruiting, selecting, placing, training, and developing employees to identify, assess, and evaluate individuals for work. It includes manpower planning to forecast needs and ensure proper staffing levels. Staffing is a key human resources function focused on acquiring and developing talent for an organization.
1. AMRI Hospital conducts a SWOT analysis for its recruitment process to formulate strategies, aid decision making, analyze competition, and scope of the organization.
2. To attain speed in recruitment, AMRI can conduct campus recruitment, partner with recruitment agencies, contract channel partners, use internet recruitment, implement an employee referral scheme, and innovative tools like POKEN.
3. Post-recruitment, AMRI should implement an orientation program and training, including on-the-job and off-the-job training.
Fortis acquired a majority stake in Chennai's Malar Hospital in February last year. The hospital was previously unprofitable and in disrepair. Fortis has implemented several strategies to turn the hospital around, including reconstructing patient rooms and infrastructure, establishing clear operational structures and processes, and attracting patients and doctors by investing in the hospital and emphasizing its affiliation with Fortis. As a result, the hospital has seen a 70-80% growth in revenue over the last 10 months since the acquisition. Fortis plans to continue investing in Malar Hospital over the next 2-3 years as part of its strategy to establish hub and spoke hospitals in Chennai and expand its presence in South India.
Talent acquisition involves attracting, selecting, and onboarding talented individuals who are aligned with the business strategy and possess the required competencies. It is part of an overall talent management strategy that aims to have the right people in the right jobs at the right time. The talent acquisition process includes defining needs, sourcing candidates, application screening and interviews, making offers, and notifying non-selected candidates. Effective talent acquisition requires considering both the person-job fit and person-organization fit to identify individuals who will integrate and perform well.
Fortis Healthcare was established in 2005 to create an integrated healthcare system in India. It focuses on specialties like cardiology, oncology, and orthopedics. The company aims to provide world-class medical skills with compassionate patient care. Fortis Escorts Hospital in Jaipur offers diagnostic services like angiography and echocardiography. It provides both surgical and non-surgical treatments for conditions like heart disease and pediatric heart issues. The hospital also has preventive programs for diet, exercise, and stress management. Abhishek Parwal concluded an internship learning about theoretical and practical implementation of recruitment, training, and HR processes at Fortis Escorts Hospital.
RECRUITMENT & SELECTION PROCESS IN FORTIS HEALTHCARE Sandeep Patel
Fortis Healthcare Ltd is a leading healthcare provider founded in 2001 by Dr. Parvinder Singh with headquarters in Delhi, India. It operates in multiple countries including India, Nepal, Canada, Australia and Singapore. The presentation discusses Fortis' recruitment and selection process, noting they recruit through their website and select candidates who best fit the job requirements, calling qualified applicants for interviews.
Sprylogic Technologies is a private software company established in 2006 that follows a defined recruitment and selection process. The process begins with recruitment to acquire qualified applicants, followed by screening and selection tests to identify the best candidates. Selection involves preliminary interviews, tests to assess abilities, employment interviews, background and reference checks, and making a final selection decision. The company has an opportunity to adopt additional assessment tools like psychometric testing to better understand candidates. Overall, Sprylogic Technologies has sound recruitment and selection policies to acquire skilled employees and expand its business operations.
Amit Chauhan has over 13 years of experience in business development, marketing, operations management, project management, and energy management. He is currently the COO of Shalby Hospitals' MP region, overseeing the operations of two multispecialty hospitals. Previously he held roles managing projects, quality, and energy initiatives at healthcare and telecom companies. He has a track record of improving performance through initiatives like new service lines, digital marketing, and process improvements.
This document provides a summary of Amit Chauhan's professional experience and qualifications. He has over 13 years of experience in business development, marketing, project management, operations, and energy management. Currently he serves as the COO of Shalby Hospitals' MP region, overseeing all operations and ensuring regulatory compliance and customer satisfaction. Previously he held roles managing infrastructure quality and implementing energy efficiency projects. He has experience managing healthcare facilities and telecom infrastructure projects.
Swarup Bhattacharyya is a sales professional with over 20 years of experience in the medical equipment and pharmaceutical industries. He has a proven track record of exceeding sales targets and growing business. Currently he is the Sales Manager for North and East India at Shanghai Aohua Photoelectricity Endoscope Company, where he is responsible for budget achievement, sales forecasting, and relationship management. Previously he held several regional and territory sales management roles at companies like Medtronic and Johnson & Johnson.
This Power Point Presentation is about the health care industry its opportunities in growing market and the company profile and swot analysis of Apollo Hospitals
A study on working capital management ava cholayil health care pvt. ltdROHITH U J
This document provides an overview of a study analyzing the determinants of working capital management on the profitability of Ava Cholayil Health Care Pvt Ltd. It includes an introduction outlining the objectives to examine the relationships between inventory conversion period, receivable collection period, creditors payment period and profitability. The document also describes the research methodology used, which involves secondary data collection from annual reports and financial statements. It outlines the tools used for analysis including ratio analysis, descriptive statistics, and correlation analysis.
Strategic plan presentationnameInstitutionDatei.docxsusanschei
Strategic plan presentation
name
Institution
Date
introduction
When we are talking about the long-term care to the patients in health facilities, it is important to consider strategic planning.
The goal for Joy Care Nursing Home is to upgrade the facility from a three family multispecialty facility to a six family facility.
A strategic plan and a SWOT analysis was done on the facility to find out if this type of change was possible.
It is important that all aspects are viewed with proper research to see if this can be done.
Overview of the market
Approximately 80,000 people in the regional market
53% of the residents have some type of college education and 90% of residents at least have a high school diploma
$59,948 is the median income for the county residents
The highest portions of the payer mix are commercial, Medicare and Medicaid
Research has been done and shows that upgraded facilities and convenience draws patients in
Mission statement
Their mission is improve health by providing high-quality of care, a comprehensive range of services and exceptional services.
From the statement, it is clear that the hospital is trying to provide high-quality, efficient and accessible healthcare to transform people’s lives
Vision statement
Joy Care Nursing Home and its affiliates will be the health provider of choice for physicians and patients.
Their five year vision is to create a large multispecialty physicians practice system that would include at least six family practice physicians and specialist in cardiology, oncology, and women’s services.
The hospital currently employs three family practice physicians, one obstetrician and one oncologist and non-invasive cardiologist.
SWOT analysis
STRENGTHS
Strong management
Accredited by the joint commission
WEAKNESSES
Understaffed
Facility is not updated
OPPORTUNITIES
Upgraded and new technology
new factory in town brings in potential patients
THREATS
Competition has a upgraded and new facility
Market goals
Increase market share by recruiting three family practice physicians
Improve quality scores in all 6 criteria to a baseline of the 85th percentile
Upgrade facility to meet patient demand
Hire more staff to keep up the demanding flow of new potential patients
Rationale for goals created
Action item that will meet an objective such as renovating, physician lounge increasing marketing for specific products and implementing EMR
Implement a urgent care center
Purchase round tables for EMR rounding
Rationale for goals created cont’
Create an effective organisation
Increase recruitment and retention of qualified health care workers.
Ensure equitable and diverse workforce
Develop a competent and accountable health workforce that matches demand.
Increase employee satisfaction
Itemized resources
Switching over to EMR and HER systems
Invest in equipment to make sure the Bariatric Patients can be treated
Addition of e-visits by large hospital system in adjoi.
- The document proposes establishing a medical supplies business in Oman to import and distribute high-quality medical equipment and products.
- It analyzes Oman's healthcare market, noting a need for improved specialized and territory care, and outlines plans to source products from Dubai, Egypt, India and locally while also promoting medical tourism to India.
- The proposal requests an investment of approximately $2.6 million USD to fund infrastructure, materials, vehicles, licenses and initial working capital over the first five years, with a projected 30% gross profit and substantial growth.
This document outlines a business plan for a proposed 100-bed obstetrics and gynecology hospital in Jaipur, India. The plan seeks 23 crore INR in funding over 5 years. It provides information on the company and management team, services offered, market analysis demonstrating need, and financial projections expecting profitability. The hospital aims to provide high quality maternal and child healthcare and become a leading provider in the region.
Greetings!
Looking for a senior profile openings,currently with Dr.Agarwal's Eye Hospital as Assistant General Manager Operations handling 3 branches, taking care of Business, Operations, Team Management, Overall operations.
Available for a direct interview or telecon. Please call me at 91 9884886551.
Sincerely
M.Suresh
Lifecare is the country's premier full-service diagnostic center with laboratory, providing expertise in imaging and digital pathology services. Our integrated diagnostic services help doctors personalize patient care to optimally treat disease and maintain health and wellness. We are committed to providing only the highest level of testing quality and service and working with you to provide unique solutions to your most challenging needs. http://www.lifecareindia.com/
M. Suresh has over 27 years of experience in healthcare operations, administration, facility management, and business development. He currently serves as General Manager of Operations for Praba's Vcare Health Clinic, overseeing 34 branches with over 500 employees and 20,000-25,000 patients per month. Previously, he held leadership roles at M.V. Hospital for Diabetes, Dr. Agarwal's Eye Hospital, and other healthcare organizations, where he improved processes, increased revenue and patient footfalls, and successfully managed teams and operations.
M. Suresh has over 27 years of experience in healthcare operations, administration, facility management, and business development. He currently serves as General Manager of Operations for Hair & Skin at Praba's Vcare Health Clinic, overseeing 34 branches with over 500 employees and 20,000-25,000 patients per month. Previously, he held leadership roles at M.V. Hospital for Diabetes, Dr. Agarwal's Eye Hospital, and other healthcare organizations, where he improved processes, increased revenue and footfall, and achieved organizational goals.
Apollo Hospitals is India's largest healthcare group with over 9,000 beds across 64 hospitals. It has experienced strong growth over the last 6 years with revenues growing at a 18% CAGR and profits growing at a 32% CAGR. The company plans to continue expanding its hospital network in tier 1 and tier 2 cities and increase its pharmacy retail footprint to drive further growth. Apollo Hospitals is well positioned to benefit from India's underpenetrated healthcare market as demand for quality healthcare rises.
This document describes Zulekha Hospital's implementation of a Balanced Scorecard approach to strategic planning and performance measurement. It outlines how Zulekha developed a strategy map and scorecard with objectives in four perspectives: financial, customer, internal processes, and learning and growth. Metrics and initiatives were identified for each objective. The scorecard approach was then cascaded down to the radiology department to increase accountability and align goals across the organization. Implementing the Balanced Scorecard provided Zulekha with a common framework to communicate strategy, track performance, and improve patient satisfaction.
Hemas Holdings PLC achieved consolidated revenues of Rs.20.6 billion for the first half of 2016-17, a 12.1% year-over-year growth. Operating profit reached Rs.2.1 billion and earnings Rs.1.5 billion, representing growth of 28.9% and 47% respectively. The healthcare and consumer sectors contributed most to revenue, accounting for 43% and 39% respectively. Several sectors such as consumer, healthcare, and logistics saw double-digit revenue growth. The company is pursuing expansion initiatives in healthcare, tourism, and logistics to achieve its Vision 2020 goals.
Hemas Holdings PLC is a diversified conglomerate operating in wellness, leisure and mobility businesses in Sri Lanka and Bangladesh. In the first quarter of 2016-17, the company achieved consolidated revenues of Rs. 9.9 billion, up 12.1% year-over-year. Healthcare and Consumer businesses contributed most to revenues, accounting for 44% and 43% respectively. Operating profit was up 34.8% to Rs. 908 million driven by strong growth in Consumer and Healthcare sectors. Key growth areas included the Consumer business in Bangladesh, pharmaceutical distribution, and new shipping agency partnerships.
Narayana Hrudayalaya (NH) was incorporated by renowned cardiac surgeon Dr. Devi Prasad Shetty in 2000. The company was started as a predominant cardiac care hospitals group initially. Gradually, it also diversified into other specialties although cardiac still remains the mainstream specialty. NH operates a network of hospitals, diagnostic centers, clinical or test centers. It offers medical, surgery and diagnostics and supports services.
Narayana Hrudayalaya (NH) operates a network of hospitals across India providing cardiology and other specialty care. It follows an asset-light model, owning some facilities while managing or sharing revenues from others. This allows NH to control capital costs and expand services across its 50 healthcare facilities with nearly 6,000 operational beds. The majority of NH's revenues come from facilities in Southern and Eastern India specializing in cardiology, with increasing contributions from international patients.
How EnLink Achieved Record Participation in HSA_Compass WebinarKelli Sewell
This document summarizes a webinar presented by Kelli Sewell and Dr. Eric Bricker of Compass Professional Health Services. The webinar discussed how EnLink Midstream successfully transitioned to a consumer-directed health plan (CDHP). It described EnLink's employee population challenges with health risks. It outlined a two-phase strategy, first getting executive buy-in for a CDHP and educating employees, then implementing an incentive-based prevention program. The prevention program increased compliance with preventative exams and cancer screenings. This resulted in increased utilization of health navigation and transparency tools from Compass and estimated savings of over $1 million. Currently 34% of EnLink employees are enrolled in a CDHP, with incentives
How EnLink Achieved Record Participation in HSA_Compass Webinar
AMRI Roadmap
1. AMRI Hospitals Ltd.
Southern Avenue| Dhakuria | Salt Lake | Mukundapur | Bhubneshwar
EASTERN INDIA’S FASTEST GROWING HEALTHCARE BRAND
Envisioned By –
RUPAK BARUA | Group CEO - Healthcare
Strategic Roadmap : Imperatives for Sustainable Resurrection
2. EXECUTIVE SUMMARY : Roadmap & Way Forward
| December 2014
1. Indian Healthcare Scenario
2. Eastern India’s Healthcare Market
3. Growth Drivers for Health Care Industry
4. Situational Analysis / Present Scenario
5. Strategic View – Short Term, Mid Term & Long Term
6. Multi Dimensional Achievement Path
CONTENTS
3. Indian Healthcare Scenario
The Indian Health Care Industry, Growing at a CAGR of 15% is
Expected to touch US$ 250 billion by 2020
-- PRICE WATERHOUSE COOPERS
India being a country with growing population, country's per capita healthcare
expenditure has increased at a CAGR of 10.3% from $43.1 in 2008 to $57.9 in 2011
and going forward this figure is expected to rise to $88.7 by 2015
--ECONOMIC TIMES
Private sector's share in healthcare delivery is expected to increase from 66% in 2005
to 81% by 2015. Private sector's share in hospitals and hospital beds is estimated
at 74% and 40%, respectively
--EQUENTIS CAPITAL
URL - http://www.pwc.in/industries/healthcare.jhtml
URL - http://articles.economictimes.indiatimes.com/2013-12-02/news/44657410_1_healthcare-sector-healthcare-delivery-fortis
URL - http://economictimes.indiatimes.com/topic/Equentis-Capital
4. Growth Drivers for Health Care Industry
Huge scope for enhancing healthcare services considering
that healthcare spending as a percentage of GDP
Rural India, which accounts for over 70 per cent of population
and is set to emerge as a potential demand source
Only 3 per cent of specialist physicians cater to rural demand
Vast opportunities for investment in healthcare infrastructure
in both urban and rural India
About 1.8 million beds required by the end of 2025
Additional 1.54 million doctors and 2.4 million nurses
required to meet the growing demand
DATA SOURCE -
5. Eastern India – Health Care Industry Update
KOLKATA – Nucleus of the East
The private sector has emerged as a vibrant force in India's healthcare industry,
lending it both national and international repute.
Private sector's share in healthcare delivery is expected to increase from 66% in 2005
to 81% by 2015. Private sector's share in hospitals and hospital beds is estimated
at 74% and 40%, respectively.
There is substantial demand for high-quality and specialty healthcare
services in tier-II and tier-III cities.
As per data available for 2008, the total number of sanctioned beds in Kolkata
stood at 26,739 for an estimated population of 51 lakh
POSSIBLE CATCHMENT AREA
Entire City Populace
Entire State of WB
Neighboring States
Neighboring Countries –
Bangladesh
Nepal
Bhutan
Myanmar
DATA SOURCE URL - http://healthcare.financialexpress.com/201007/market01.shtml
6. Situational Analysis – SWOT Assessment
STRENGTH WEAKNESS
THREATOPPORTUNITY
- EMAMI GROUP : Parent Company Backing
- Existing Brand Recognition
- Multiple Units
- Advanced Technological Infrastructure
- Non Standardized Service Decorum
- No Accreditations
- Low Morale of Workforce
- Diluted Branding
- Negative Brand Perception
- Pre-Dominant Branding of Other Players
- Non Synchronization between Units
- Inability of Workforce to Face Challenge
- Multiple Geographical Touch Points
- Head Start in Growing Healthcare Market
- Media Attention
- Existing Doctor’s Pull
7. AMRI ROADMAP :: Way Forward Strategic View
Short Term
Next 6 months
→Reach Break-Even Scenario in coming months to achieve Financial Freedom
→Brand Repositioning for Market Acceptance/Increased Footfall/Awareness/Occupancy/Top-Line
CONSOLIDATION MODE
Move Onward
Corporate Restructuring
Induce IN-SYNC approach across the organization by redefining the core corporate team that will start the TRANSFORMATION
journey and take the group to the next level.
Planning for Deeper Market Penetration
Strategic GO TO MARKET approach a for capturing newer market share
Corporate Empanelment
Focus on District Level Brand Visibility & Sales Thrust
Special Emphasis on North East Zone
Continuous & Sustainable Promotional Campaigns Across Markets
BPR Initiative
Ensuring Clinical Excellence
Ethical Excellence and Evidence Based Treatment
Recruiting Star Consultants for our Centres of Excellence
Service Excellence & Billing Transparency
8. AMRI ROADMAP :: Way Forward Strategic View
Short Term
Next 6 months
CONSOLIDATION MODE
REDIFFUSION Y&R – leading advertising agency working on repositioning of BRAND AMRI
AMRI Interactive Future Ready Web Portal – Launching Shortly
Recruitment of core team in Finance, Medical Services, Nursing, Maintenance, Procurement at Group Level
We are also strategizing to increase our top line besides initiating aggressive cost control measures.
Apparatus
9. AMRI ROADMAP :: Way Forward Strategic View
Short Term
Next 6 months
CONSOLIDATION MODE
Restructuring Mukundapur Unit is of prime importance in terms of Infrastructure, Improvement in Service
Delivery Module & Increasing Brand Awareness. In the last two and a half years it has gone through major
changes and Brand dilution is the biggest threat to the unit as of now.
In next few months we would reposition & re-launch AMRI Mukundapur.
The infrastructural development work would also be completed by this time and it would thus become
a full-fledged Multi-Disciplinary Hospital.
Introducing WOW factors for Patient Satisfaction
MUKUNDAPUR
However we feel that only group level macro planning would not be enough as all the four units have
different concerns and they need to be resolved accordingly
10. AMRI ROADMAP :: Way Forward Strategic View
Short Term
Next 6 months
CONSOLIDATION MODE
Implementation of 40:60 Revenue Model with skewed towards surgery based revenue
Establish COE – Neuro Science, Uro Science, Cardiac Science, Gastro Science
Introducing Full Time Star Consultants
Initiate full set up for ONCOLOGY including Radiotherapy
Increase ARPOB + Reduce ALOS + Maximize CONGO Share
DHAKURIA
A newly opened Unit with lost glory, we are trying to rebuild and re-launch AMRI DHAKURIA as a
flagship strategic business unit of AMRI Hospitals Ltd.
11. AMRI ROADMAP :: Way Forward Strategic View
Short Term
Next 6 months
CONSOLIDATION MODE
Increase EBITDA Margin from 9% to 12%
HR Action Plan – Optimum Manpower Utilization & Regular Grooming/Etiquettes Workshop
Change Outdoor Facade & Indoor Ambiance Revamp
Sorting out Legal/Statutory Issues
Sorting out operational issues like F&B/Linen etc.
SALT LAKE
Although SL Unit is in GREEN, there are some teething issues which needs to be tackled strategically
for long term sustainability.
12. AMRI ROADMAP :: Way Forward Strategic View
Short Term
Next 6 months
CONSOLIDATION MODE
Increase OPD Footfall by 100% in next 6 months
Achieve 250+ Surgery per month
Increase Corporate Empanelment/Tie-Ups across Eastern India
Introduction of GPS Enabled Critical Care Ambulance Fleet
Restructuring & Strengthening Marketing Team
BHUBANESWAR
A GREENFIELD Project started 1 year ago -
13. AMRI ROADMAP :: Way Forward Strategic View
Mid Term
2015 - 2017
Completing the process of Centralized Control and Group Formation.
Finishing off all the Accreditation related work.
Introducing academic courses by introduction of DNB, PGDCC and Paramedic Courses by Jadavpur University
Increasing business, Reaching an EBITDA of 16%
Considerably increase PBT and reduce negative PAT
Creation of SOP
Implementing full fledged “Telemedicine” system across all the units
Create differentiation with peer group in terms of – Clinical & Service Excellence & Patient Experience
Group Level Planning
14. AMRI ROADMAP :: Way Forward Strategic View
Mid Term
2015 - 2017
Increase ARPOB to 20000 from existing 14500
Reaching a positive 10% EBITDA level
Earning Revenue of 110 crores
Targeted EBITDA will be 8 crores
Maintaining an average occupancy of 80%+ on a regular basis
Finishing off Mukundapur 40 Kottah project and making it a complete tertiary care hospital
Unit Level Targets
Mukundapur Unit
15. AMRI ROADMAP :: Way Forward Strategic View
Mid Term
2015 - 2017
Restarting the development process of the affected building
Change outdoor façade for premium look and feel
Maintaining average occupancy level of 85%-90%
Reach a positive 15% EBITDA
Earning a Revenue of 120 crores and an EBITDA of 16 crores
Complete and make all the departments functional with required equipment and Doctors
Unit Level Targets
Dhakuria
16. AMRI ROADMAP :: Way Forward Strategic View
Mid Term
2015 - 2017
Complete all Infrastructures Development Work
Maintain occupancy level of 85% - 90%
Increase EBITDA to 16%
Reaching an ARPOB of 25000
Complete all equipment up gradation work
Give the entire unit a revamped new look and feel
Reaching a revenue target of 166 crores and EBITDA of 23 crores
Unit Level Targets
Salt Lake
17. AMRI ROADMAP :: Way Forward Strategic View
Mid Term
2015 - 2017
Make all the 370 beds operational
Reach 65%-70% occupancy level
Integrated Branding Approach
Reaching ARPOB of 21000
Earning a revenue of 145 crores and an EBITDA of 18 crores
To start full-fledged Oncology & Radiotherapy Services
To start Liver Transplant Service
Unit Level Targets
Bhubaneswar
18. AMRI ROADMAP :: Way Forward Strategic View
Long Term
Next 5-7 Years
Create Centre of Innovation for defined specialties
Introducing SAP for back office integration
Make AMRI a paperless green hospital
To establish AMRI as fastest growing Healthcare Brand in terms of Bed Strength & Revenue
and to establish National Footprint of AMRI Brand
To promote international medical tourism and do International Marketing in a more planned
& organized way in order to get a good number of International patients on a regular basis
Complete Rajarhat project and make AMRI Rajarhat a State of the art tertiary care Hospital
Forward March
→ 5-7 year is a long time span. A lot of plans we have to make AMRI Hospitals the best hospital
in Eastern India. At a glance we are planning to do following things :-
19. AMRI ROADMAP :: Multi Dimensional Achievement Path
• Drive Cultural Change in Service Delivery Attitude
• Uniform Brand Behavior Across All AMRI Units – Shirt Emblem/Badge – Let Me Help !
• AMRI Specific Internal Ambience Branding at All SBU’s
RE-ESTABLISH
• Create Synergy within AMRI Management / SBU / Staff
• Maximize Interactive Social Media Engagement with Populace
• Extensive Brand Exposure through PR Coverage, Brand Campaigns for Renewed TOMA
• Relationship Building Activities with Doctors, Opinion Makers, Thought Leaders
RE-BUILD
• Brand Ambassador – SOURAV GANGULY – India’s Biggest Come Back Hero
• Establishing AMRI Group as a Top Healthcare Brand
• CSR Events to Augment Socially Responsible AMRI Corporate Brand Identity
• Superior Healthcare Promise – Viral Patient Testimonial Video Capsules
RE-CONNECT
AMRI R3 Approach :: ILLUSTRATIVE MODEL || Timeline – IMMEDIATE + CONTINUAL
20. AMRI ROADMAP :: Multi Dimensional Achievement Path
RE-CONNECT
RE-BUILD
RE-ESTABLISH
TOMAS–TopOfTheMindAwarenessSlot
AMRI R3 Approach
AMRI MASS COMMUNICATION MODEL
BRAND VALUE - Saving Lives