This document discusses myths and facts about digital transformation in the workplace. It addresses myths that paper is no longer used, that digitizing processes is the same as digital transformation, and that cloud adoption is universal. In reality, paper still drives many processes, simply digitizing existing paper-based systems does not transform them, and cloud adoption is increasing but many are still hesitant. The document also discusses trends toward digital experiences, social interaction, intelligence and personalization in the digital workplace.

1. DXM for the Workplace

2. Myths
Facts
DXM
EXM
Dreams
Trends

3. Myths
Facts

4. Myth #1 – Everyone has gone digital

5. Fact #1 – Paper is still driving many processes

6. Fact #1 – Paper is still driving many processes

7. Fact #1 – Paper is still driving many processes
AIIM 2014 – Paper consumption in the office

8. Fact #1 – Paper is still driving many processes

9. Fact #1 – Paper is still driving many processes
Growing awareness

10. Myth #2 – Digitization = Digital transformation

11. Fact #2 – Digitizing existing processes is often
just ‘paving cowpaths’

12. Fact #2 – Digitizing existing processes is often
just ‘paving cowpaths’
Old school
process improvement Digital transformation
Paper Digital
Transformed
processes
Original
processes
Status quo Paving cowpaths

13. Fact #2 – Digitizing existing processes is often
just ‘paving cowpaths’
We see
computers
everywhere
except in the
productivity
statistics
-Robert Solow

14. Myth #3 – Everyone/no one has moved to the
cloud

15. Fact #3 – Increasing cloud adoption, but still
hesitant

16. Fact #3 – Increasing cloud adoption, but still
hesitant
32% of European companies have a
full steam ahead attitude towards the
cloud
50% of European companies are moving
with caution
2014 Cloud Security Alliance survey –
‘Cloud Adoption Practices and Priorities’

17. Fact #3 – Increasing cloud adoption, but still
hesitant
Credits: Skyhigh Networks

18. DXM
EXM

19. The customer journey

20. The customer journey
Digital Experience Management
Mul,-­‐channel
Social
interac,on
Intelligence
Contextualiza,on
personaliza,on

21. Insight
Enhancement
Digital
opera,onal
excellence
Digital
customer
experience

22. Towards the digital workplace
“Engaged,
Informed
Employees
Get
the
Job
Done”

23. Mul,-­‐channel
Any
place,
any
,me,
any
device
Social
interac,on
Connected
knowledge
Feedback
and
endorsement
Intelligence
Intelligent
filing
Informa,on
context
and
clustering
Contextualiza,on
personaliza,on
Informa,on
finds
me

24. Dreams
Trends

25. Any place, any time, any device

26. Any place, any time, any device

27. Any place, any time, any device

28. Any place, any time, any device
Office tool
Ubiquitous tool

29. Social interaction

30. Social interaction

31. Social interaction
Individual
Connected

32. Intelligence

33. Intelligence

34. Intelligence
Data storage
Knowledge system

35. Contextualization / Personalization

36. Contextualization / Personalization

37. Contextualization / Personalization

38. Contextualization / Personalization
Static
Dynamic

39. Find out more
http://www.amplexor.com
@AmplexorBelgium

40. Image credits
• Early Office Museum Archives
• AIIM – (http://www.aiim.org/ )
• https://www.flickr.com/photos/onesevenone/3876040869 (Stefan Georgi)
• http://commons.wikimedia.org/wiki/File%3AJerome_Relocation_Center%2C_Denson
• http://futureworkplace.com/
• %2C_Arkansas._A_crew_of_postal_workers_engaged_in_sorting_packages_at_._._._-_NARA_-_538850.jpg
• http://pixgood.com/arizona-livestock.html
• http://swimmerstrength.com/blog-items/start-turn-performances/
• https://www.flickr.com/photos/belowred/2202115442 (Nick Garrod)
• https://www.flickr.com/photos/31954284@N07/10912230534/
• http://barbarashdwallpapers.com/american-classic-cars-wallpapers/
• http://commons.wikimedia.org/wiki/File:Newly-arrived_
British_troops_give_the_'thumbs_up'_on_the_quayside_at_Singapore,_November_1941._FE312.jpg
• http://adsoftheworld.com/media/print/google_did_you_mean_battleship