Amir Ansari 10min_talk_managing_design_may2016_v2
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Over my career in the consulting space, I've managed teams of UX researchers and designers. I'd like to share my experience and provide 10 tips for taking on a managing role in the UX discipline.
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Amir Ansari 10min_talk_managing_design_may2016_v2
- 1. 10 things I've learnt being a UX manager @amir_ansari
- 3. @amir_ansari @dius_au 1. So many tools
- 4. @amir_ansari @dius_au Surveys U.T. Sharing Prototyping Documenting Building Clip editing
- 5. @amir_ansari @dius_au 2. UXers are people
- 6. @amir_ansari @dius_au 3. Knowledge transfer requires work
- 7. @amir_ansari @dius_au Me Technology ProcessPeople Account Managers Buddies Weekly Huddle SIGs Hackathons Co-located Brown Bags Strategy days Regular coffees / lunches
- 8. @amir_ansari @dius_au 4. We CAN compete with big
- 9. @amir_ansari @dius_au 5. Soft over hard skills
- 10. @amir_ansari @dius_au 6. Know just enough
- 11. @amir_ansari @dius_au 7. Find user advocates beyond your team
- 12. @amir_ansari @dius_au 8. Not everybody is good on stage
- 13. @amir_ansari @dius_au 9. Gotta give back
- 14. @amir_ansari @dius_au 10. Specialist or generalist?
- 15. @amir_ansari @dius_au 11. Remain front of mind
Editor's Notes
- Each individual has a preference and trying to standardise tools used is futile... although Sketch has gained prominence as well as it's plugins /interoperability (Invision, Look back and Zeplin) Donald Trump pic!
- UXers are no different to others when it comes to staff - they still have human (not unicorn) type issues and problems that need managing. So it's not all glory and fun. Typically responsibilities such as PD, COmms, Recruitment, Knowledge transfer, performance Reviews, professional and career dev etc. is still needed.
- So finding effective ways is important. We use a combo of Slack, Yammer, SIG, Groups, Huddle, Wiki. Also as a manager, my role as a conduit across staff becomes more important- people can easily start drift apart in how they approach / do things. Refer to Cameron’s talk: http://www.uxaustralia.com.au/conferences/managingdesign-2016/presentation/building-respectful-design-culture/
- As a consultancy, my uxers are often client side for weeks and months. Haven’t found one way of effectively sharing knowledge. So taking multiple approaches . phone
- Raclette
- Come to terms with the fact that your staff will be deeper and hence more current re trends, tools, practices, etc. Your challenge is to have a strategy to know just enough / be just enough across all activities to join dots, tell stories, etc Making sure you’re available. Don’t be invisible.
- Look for user advocates beyond your team. We have Devs, BAs, IMs and Sales all selling the importance of HCD. But they need to know what they're saying1
- As part of growing capability and awareness externally, my vision was to have every one of my team members be active in the community: present, meetups, etc. I've come to terms with the fact that some are just not comfortable standing on stage or mingle with strangers - but they're awesome at what they do.
- As leaders we need to give back and share our experience to help grow the discipline.
- Everybody still has their role, agenda etc. Don’t assume that you can build a culture around UCD, and assume it’ll be front of mine all the time