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Donna Dickson on Employee Engagement
1. An organization's ultimate success relies not on executives' understanding of finance and marketing, but on how each employee connects with the company and its customers. Effective development and utilization of human capital is critical to organizational success. 2. Employee satisfaction is positively correlated with customer satisfaction and profits. Studies show companies with highly satisfied employees outperform peers. Engaged employees are more productive, have fewer safety incidents, and are less likely to leave their employer. 3. Fostering employee engagement requires understanding regional and cultural differences. Top drivers of engagement globally include opportunities for learning, skill development, reputation as a good employer, input into decision-making, and focus on customer satisfaction.
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