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American Eagle Outfitters Inc. Onboarding Book

The document outlines the onboarding experience and corporate culture at American Eagle Outfitters, emphasizing the values of teamwork, innovation, and customer-first service. It describes the company's diverse history, various brands, and commitment to empowering associates while fostering an engaging work environment. The narrative captures the essence of the company's mission to provide quality products that resonate with their youthful customer base, alongside extensive plans for future growth and expansion.

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SUMMER 2015 Good. So do we. Discover, learn, and support new ways to live your life in a better world. 2 0 1 5 0 0 0 0 1 9 7 7 LIVE YOUR LIFE LOVE YOUR JOB YOUR 90 DAY SUCCESS STRATEGY Climb the learning curve faster and achieve more sooner. You’re on-boarding starts today! AEOONBOARDING SO, WANT TO CHANGE THE WORLD? 5AEO VALUES That capture our company spirit and drive our organizational goals. Learn how to show them off! In order to get where we’re going, you have to know where we’ve been. Learn about our brands and check out our big plans for the future. WHO WE ARE
THESE PRINCIPLES ARE THE INSPIRATION BEHIND LIVE YOUR LIFE, LOVE YOUR JOB - THE THEME THAT RUNS THROUGH OUR COMPANY, OUR BRAND, OUR CULTURE. WE STRIVE TO BE AN EMPLOYER OF CHOICE - A PLACE WHERE PEOPLE ARE EXCITED TO COME TO WORK BECAUSE THEY BELIEVE IN WHAT WE DO, ENJOY WORKING WITH EACH OTHER, AND HAVE FUN DOING IT. BE INDIVIDUAL. THINK BROADLY. BE REAL. BE DISTINCT.
AEO LEARNING AGENDA Connect. Immerse. Engage. This agenda will expose you to experiences that promote learning vs. just doing. WHO WE ARE Get to know us by checking out our company vision and values, history, our AEO Foundation and more! MEET YOUR LEADERSHIP TEAM Read about our leadership team and learn about our corporate strategies. CORPORATE CULTURE Experience the notorious culture here at AEO and get some insight on our various recognition programs IT’S ALL ABOUT YOU Here you will discover your strengths and get the low down on the three P’s: Perks, PTO and Payday! THE INS & OUTS Your one stop shop for contacts, company policies, city life and more! Welcome to the American Eagle Outfitters family! Boy, do we have a lot to catch up on! We are so excited that you are joining our team and we look forward to getting to know you. But first, we want to share what today is all about. Below outlines what we’ll be talking about, so feel free to scribble notes and ask as many questions as you want! We want to educate you on our customer, product, technologies, and processes, as well as our people and culture, so get excited! As part of your on-boarding, we will review the following. LIVE YOUR LIFE. WELCOME TO AEO
LEARNING & COMMUNICATION MATCHING LEARNING STRATEGY & SECURE EARLY WINS FOCUS ON ALIGNMENT WITHIN TEAM & ESTABLISH A CLEAR VISION CONNECT through best practices for communication by learning tips and techniques to increase efficiency and effectiveness. Here you’ll take the AEO Communication Standards online course. After that, you’ll receive an 8-day – Check-in Survey to ensure a smooth start! IMMERSE in translating and understanding your work habits and preferences based upon your OAD profile. The OAD (Organizational Analysis and Design), provides insight on your strengths in the workplace, as well as the strengths of your peers. This profile will be reviewed in a group session. After that, you’ll get a 30-45 Day check-in with your HR partner to make sure all is well. CONNECT TO BRAND – CUSTOMER EXPERIENCE IMMERSE IN PROCESS – PERFORMANCE & STRATEGY ENGAGE WITH TEAM(S) – TALENT & CULTURE ENGAGE in a conversation about your transition and experience during a new hire roundtable event with several members of our Executive Leadership Team. During this time, you’ll be able to ask questions about the business. You’ll also get a history AEO, workplace culture training, and insight on managing your leadership style. AEO LEARNING AGENDA
USE THIS PAGE TO FILL IN THE NAMES & POSITIONS FOR ASSOCIATES IN YOUR AEO LEARNING NETWORK. SUPERVISOR • TEAM MEMBERS • • • • • • • • • • CROSS-FUNCTIONAL PARTNERS • • • • • • • • • • • ESA • NOTES: YOUR AEO NETWORK
WHO WE ARE
WE’RE AN AMERICAN DENIM BRAND INSPIRED BY THE ADVENTUROUS SPIRIT OF OUR 20-YEAR-OLD TARGET CUSTOMER—THEIR OPTIMISM, THEIR INTENSITY, THEIR ENERGY. DENIM IS AT OUR CORE. IT’S IN OUR BLOOD. IT’S WHAT WE LIVE FOR. OUR JEANS ARE HOT, STYLISH AND HIGH QUALITY. THEY MAKE OUR CUSTOMER STAND OUT. AROUND THOSE JEANS, WE CREATE EVERYTHING OUR CUSTOMER ENEDS TO LOOK GREAT WHILE SHOWING OFF THEIR INDIVIDUAL STYLE—TRUSTED FAVORITES, UNIQUE ACCESSORIES AND COLORFUL TREND-RIGHT TOPS. WE MAKE CLOTHES THAT COMFORTABLY FIT OUR CUSTOMER’S LIFE. FASHIONABLE. CASUAL. AFFORDABLE. THEY’RE CLOTHES THAT ARE COOL WITHOUT TRYING TO BE COOL. WE’RE REAL. WE FIT EVERYONE. WE WELCOME ALL. IN OUR CLOTHES, YOU’RE READY FOR ANYTHING. LIVE YOUR LIFE OPTIMISTIC, INDIVIDUAL, AMERICAN STYLE
LOVE THE REAL YOU # REAL AERIE IS BRAS, UNDIES AND MORE…MADE WITH LOVE AND ATTENTION TO EVEN THE SMALLEST DETAIL, WE MAKE LINGERIE FOR GIRLS WHO ARE MAGNETIC AND SEXY, THE GIRL NEXT DOOR, THE GIRL EVERYONE LOVES. AERIE DRAWS PEOPLE IN WITH INNOVATIVE AND CREATIVE PRODUCT. WE WELCOME OUR CUSTOMERS LIKE FRIENDS AND ARE ALWAYS EXCITED TO SHARE OUR KNOWLEDGE AND INSIGHT. WE ARE COMMITTED TO MAKING GIRLS OF ALL AGES AND SIZES LOOK AND FEEL PRETTY INSIDE AND OUT. MOST IMPOORTANTLY, WE BELIEVE IN NO RETOUCHING.
PEOPLE The vitality of our company resides in people - our Associates, our customers, and our partners. We value and respect differing backgrounds, unique talents and eclectic tastes; they strengthen our ability to succeed. We care about our Associates; we empower them; we reward them. We give back generously to the communities where we work and play. INTEGRITY We keep our promises. We hold ourselves accountable to the highest standards and we do the right thing. We wisely measure and manage risk. In the face of difficulties and challenges, we don't compromise. We are polite and professional – always. PASSION Our passion infuses our actions with purpose. It transforms stores into places of energy and customer delight. Our offices, design center and distribution centers hum with energy, activity and enthusiasm. We collaborate. We engage. We adhere to a keen sense of detail. INNOVATION We operate in a dynamic and competitive industry. We are curious, enterprising, and resourceful. Our Associates embody entrepreneurial spirit, develop creative solutions, and initiate change. We continually refine the unique processes that drive our business, and we use insightful research and analysis to balance our instinct and to guide our decisions. TEAMWORK We work together - listening to one another, reaching consensus and supporting group decisions. We celebrate achievements. Because we respect and trust one another and commit ourselves to our company goals, our teamwork succeeds. THESE VALUES CAPTURE OUR COMPANY SPIRIT AND DRIVE OUR ORGANIZATIONAL GOALS. OUR LIVE YOUR LIFE, LOVE YOUR JOB CAMPAIGN IS AN EXTENSION OF THESE VALUES. IT IS THIS FRAME OF MIND THAT GUIDES OUR BRAND AND OUR CULTURE. AEO VISION & VALUES
BUILT ON MORE THAN 30 YEARS OF CUSTOMER FOCUS, DEDICATION, & INNOVATION—WE ONLY CONTINUE TO GROW. THE COMPANY WAS FOUNDED with one store, in Novi, Michigan, in 1977. Today, you see many iterations of the number 77 throughout our clothing, vernacular and imagery - one of the many threads of respect to our rich heritage. The Schottenstein family of Columbus, Ohio took over the company in the early nineties, which is also when we introduced our first line of private-label merchandise. They were, and remain today, consummate retailers, with generations of experience and several successful companies. Under this leadership, we set our sights on creating a brand that offers high quality, on-trend clothing at affordable prices, targeted to the college lifestyle. Decades later, that core mission remains. Over the next decade, the company demonstrated outstanding growth and profitability, solidifying its position as a leading lifestyle brand. In March of 2007, the company began trading on the New York Stock Exchange under the symbol "AEO". Our shareholders include associates, individuals, large financial institutions, socially responsible investment funds, and everyone in between. American Eagle Outfitters, Inc. is now a portfolio of brands, with American Eagle Outfitters for 15 - 25-year- old girls and guys, and Aerie for the college girl. With corporate offices in four very distinct locations - Pittsburgh, New York City, San Francisco, and Hong Kong - American Eagle Outfitters, Inc. has built a distinctive company culture based on our core values that continues to shape our aspirational yet accessible brand identities. Today, we have more than 1,000 stores and 30,000 associates worldwide. OUR HISTORY
1977 THE FIRST AEOSTORE OPENS The first AEO store opens in Twelve Oaks Mall in Novi, MI as the destination for the great outdoors. 1990 AEOGETS PRIVATE American Eagle introduces private-label merchandise. 1994 AEOGOES PUBLIC Initial public offering of 2.1 million shares on NASDAQ under “AEOS” symbol. 1998 AEO SOARS INTOCYBERSPACE American Eagle launches ae.com. 2003 THE EAGLE SOARS The iconic eagle appears for the first time.. 2006 AERIE IS HERE Something new, an intimates brand just for her: aerie launches nationwide. 2006 DOMINATING IN DENIM AEO AEO is ranked #1 in jean sales by 15-25 year olds, above all other specialty retailers. 2006 COLLEGESTUDENTS LOVE AEO AEO named the #1 brand college students can’t live without. 2006 MARTIN + OSA AEO gets a second stand-alone lifestyle concept targeted for men and woman ages 28-40 2007 AEOIS TRADEON THE NYSE AEO rings in Spring by moving to The New York Stock Exchange (NYSE) under the symbol “AEO”. 2007 AEOINC. MOVES DOWNTOWN AEO Inc. opens the new corporate campus at 77 Hot Metal Street in Pittsburgh’s historic Southside. 2007 77 KIDS AEO launches 77Kids, a line of clothing for children 2-10, opening its first doors in Pittsburgh. 2009 BREAKING DENIM RECORDS AEO dominates the jean scene with a record 4.2 million pairs of jeans sold during back-to-school. 2009 AEOTIMES SQUARE AEO lights up Times Square with the new AEO flagship store, our largest store with four levels of shopping 2010 AEO GOES GLOBAL AEO kicks off its international expansion with its first store in Dubai, closely followed by stores in Kuwait, Hong Kong, Russia, and Shanghai 2012 AEO OPENS ITS DOORS IN JAPAN The Tokyo flagship store sets a new record for the highest opening day and first week sales in AEO history! 2013 HOLA AMIGOS! AEO opens its doors in Mexico 2014 AERIEGETS REAL aerie launches its #aerieREAL campaign promoting positive body imagery and no retouching on its girls, landing them on Good Morning America! 2015 MARKING MORE TERRITORY AEO expands into Chile and Peru, furthering its international expansion. IN ORDER TO GET WHERE WE’RE GOING, YOU HAVE TO KNOW WHERE WE’VE BEEN. MILESTONES
Most people don’t think of going to work to watch TV. Here at AEO, Associates are not only encouraged to view the company’s latest videos, but to share what they’ve learned with others. AEO TV, which aired its first episode on March 11, 2010, is designed to provide a fun, entertaining and informative look at AEO products. Its videos are also designed to teach selling methods to store associates, giving them the product knowledge they need to become successful in their jobs. With AEO TV continuing to grow, the programs are now viewed in nearly all AEO stores! Videos are even translated into alternative languages for our international partners. The 3-5 minute episodes have three separate channels: product videos that provide information on how AEO products are designed and manufactured; selling videos that provide tips and role-playing opportunities to help associates excel; and brand knowledge videos that give new associates a snapshot of who American Eagle Outfitters is as a brand. IT’S ALL ABOUT THE CULTURE. IF YOU’RE NOT HAVING FUN ON SET, YOU’RE NOT PRODUCING AEO MATERIAL. AEO TV
PITTSBURGH HOME OFFICE Home to the three rivers, championships, and jeans! American Eagle Outfitters, Inc. is headquartered in Pittsburgh, PA in the vibrant Southside neighborhood. Within a mile from downtown Pittsburgh, there is are so many sights to see and things to do in the city, and a lot of inspiration to draw from. Here, we house some of our major departments including Merchandising, Real Estate, Payroll, IT, Human Resources, Marketing, AE Direct and more. PITTSBURGHHOMEOFFICE 77HOTMETALSTREET PITTSBURGH,PA15203 SANFRANOFFICE 49STEVENSONSTREET SANFRANCISCO,CA94105 SAN FRANCISCO is now home to our newest office for our Omnichannel team! Located on 49th Stevenson Street in the heart of San Fran’s financial district, this office will house part of AEO’s global Omnichannel initiatives, working closely with our team in Pittsburgh. THENEWYORKDESIGNCENTER 401 FIFTHAVENUE NEWYORK,NY10016 NYC DESIGN OFFICE lives in the heart of Manhattan. This office is the hub of all designers for both AEO brands. Along with design, this office also houses our Production team which ensures our brands are getting the highest quality product for our customer. While being in 2 cities creates a challenge at times, our teams meet for large milestone meetings a few times a year. INTERNATIONAL OFFICES As we continue to expand our international reach, we have started opening regional offices across the world. Outside of the US we currently operate offices in Mexico City, Hong Kong, Shanghai and London to support this rapidly growing business. OUR STORES are where we work to promote our brands and engage our customers— where our product gains exposure. Over the past few years, we have expanded into the international market. We launched stores in Canada, the Middle East, Hong Kong, China, Russia, Mexico, Peru and more! And from here, we only continue to grow. WHERE WE WORK
MEET YOUR LEADER SHIP TEAM
JOE MEGIBOW SR. VICE PRESIDENT/GM OMNICHANNEL ECOMMERCE Joe joined AEO in November 2012 as our SVP/GM of Omni-Channel eCommerce, a new position focused on ensuring we deliver the sector- leading, technology-enabled customer experience across our channels, globally. Prior to AEO, Joe worked as the General Manager for Expedia.com and is recognized for building the industry-leading customer experience in online travel. MARY BOLAND CHIEF FINANCIAL & ADMINISTRATIVE OFFICER Mary joined AEO in July 2012 from Levi Strauss and Company where she served as CFO for Global Levi’s, for six years. In her role, she led Finance and various operating functions across the Americas, Europe and Asia. Prior to joining Levi’s, Mary spent more than 20 years at General Motors Corporation where she rose to CFO. SCOTT HURD VICE PRESIDENT—CONTROLLER Scott joined AEO as Vice President, Controller in January 2010 with over 18 years of General Accounting and Financial Control experience. He is responsible for all operational accounting in multiple areas within the company. Prior to joining AEO, Scott spent twelve years at Linens ‘N Things, entering the company as Senior Accountant and progressing to the position of Senior Vice President, CFO. JUDY MEEHAN VICE PRESIDENT—INVESTOR RELATIONS Judy joined AEO in 2000 to develop an investor relations function for the company. In this role, Judy leads business communications, including the preparation of press releases, scripts, MD&A and executive presentations. She works closely with the internal corporate communications, finance and legal teams. Prior to AEO, Judy was an equity analyst at financial services firm, Parker/Hunter.
Wow, it’s been a year! We accomplished so much in the past year, and we have learned a lot. We are understanding our customer more and more everyday, and we will only continue to grow. As a company, we have refreshed our goals for this new fiscal year and wanted to share them with you. Learn them, love them, and understand how you can contribute to our success! AEO BRAND: DELIVER BEST-IN-CLASS PRODUCT, INNOVATIVE MARKETING AND A COMPELLING CUSTOMER EXPERIENCE ACROSS ALL CHANNELS. AERIE BRAND: GROW THE AERIE BRAND WITH A FOCUS ON CUSTOMER ACQUISITION. OMNI-CHANNEL: CONTINUE THE EVOLUTION INTO AN OMNI-CHANNEL RETAILER BY ELIMINATING CHANNEL CONFLICT. INTERNATIONAL: CONTINUE OUR INTERNATIONAL EXPANSION PLAN WITH A FOCUS ON PROFITABLE GROWTH. PEOPLE & CULTURE: REWARD OUTSTANDING ASSOCIATES AND PREPARE THE ORGANIZATION FOR THE FUTURE. SHAREHOLDER RETURNS: DELIVER STRONG RETURNS TO SHAREHOLDERS WHILE INVESTING IN OUR COMPANY AND ASSOCIATES. 2015 COMPANY GOALS
Putting the customer first is essential in securing our success. We continually strive to make our customer happy in everything we do, in our corporate offices and on our sales floor. Customer first standards are the ways we engage with our customers on the sales floor, in the fitting room, and at the cash and wrap. By putting our customer first, we always make their day! Within each standard lives the 4 “be’s”. The be’s allow us to connect to the customer on a personal level with the customer. We use these standards to ensure every customer has a positive experience in every store, and to give clear steps to succeed at work and help us recognize your success. Our executive leadership team has even stepped in to show us their customer first standards! In November 2013, the AEO TV Production and AEO Store Experience teams set out in search of American Eagle Outfitters and Aerie store associates who were delivering great customer experience. Our associates make every effort to go above and beyond and it’s time we pay up! As part of our continuing contest & recognition program, we went in to stores with undercover actors and surveillance cameras to “catch” our associates doing what they do best… being awesome. When associates displayed certain customer service standards they were eligible to win cash! BE PARTY READY You and your store are prepared to help customers as soon as they walk in the door BE FRIENDS FIRST You establish a relationship by asking open ended questions BE A HERO You go above and beyond for our customers BE THE CUSTOMER You anticipate customer needs and are quick to respond CUSTOMER FIRST
GREET INTRODUCE PROMOTE THANK SALES FLOOR WELCOME REINFORCE OUTFIT COMPLIMENT SELL THE CUSTOMER & OUTLINE CURRENT PROMOS WITH SMILE CUSTOMER SELECTIONS AND SHARE PERSONAL TESTIMONY GENUINELY WHILE GIVING HONEST FEEDBACK ON FIT & STYLE THE CUSTOMER OTHER LOOKS BY ASKING OPEN ENDED QUESTIONS QUESTIONS FITTING ROOMS REINFORCE ASK INTRODUCE ADD THANK THE CUSTOMER SELECTIONS WITH PERSONAL TESTIMONY & SMILE “WILL THIS BE ON YOUR AEO CREDIT CARD?” AGE APPROPRIATE THE CUSTOMER TO OUR AEO LOYALTY PROGRAM & BENEFITS ON ADDITIONAL ITEMS BY KNOWING THE CURRENT PROMOTIONS THE CUSTOMER FOR THEIR PURCHASE AND GIVE THEM A REASON TO RETURN CASH & WRAP THE CUSTOMER BY SUGGESTING KEY LOOKS & CURRENT PROMOS THE CUSTOMER AS THEY LEAVE & GIVE THEM A REASON TO RETURN THE AEO BRAND BY INTRODUCING A BRAND CHANNEL THE CUSTOMER TO AEO JEANS & FITS THE CUSTOMER INDIVIUDALLY & GENUINELY
OUR CORPO RATE CULTUR E
FOUNDED IN 1996, The AEO Foundation focuses on improving the quality of life anywhere AEO Associates and customers live, work and play. By donating funds and by utilizing our most valuable asset, volunteers, the AEO Foundation gives back to communities by supporting student related programs focused on youth development and conserving our environment. Charity begins at home. That’s why the AEO Foundation supports charities that do good things right in our own community. To learn more about ways that AEO Inc. gives back or to see how you can get involved, check out our website at aebetterworld.org. MAKINGADIFFERENEANDMAKING THEWORLDABETTERPLACETO WORK,PLAY,&LIVEIN. THE FOUNDATION
Inspired by those who take what we make and make it their own, American Eagle Outfitters celebrates real individuals everywhere. #LiveYourLife Working for a company that has 9+ million fans, it’s important that we stay connected and keep them up to date on the latest AE and Aerie news. That’s where our Social Media comes into play. The team currently consists of 5 key players that communicate to our customers through Facebook, Twitter, Instagram, Pinterest, Pose, Spotify and the Life Your Life Blog. Their main role is to work cross-functionally to gather newsworthy material that our fans want to see and hear, create contests and generate revenue through our social media outlets all while striving to outperform year over year performance. Become a fan and follow us today! Like Comment Share The Live Your Life Blog STYLE MUSIC TRAVEL INSPIRATION WE THE AE MEET THE CAST AERIE Liked Message Our Company AE FRIENDS & FAMILY about an hour ago Our Pinterest Board about 4 hours ago Read about some of the friends and family here at AEO and find out what they’re all about! about a second ago Instragram Feed about an hour ago @americaneagle @aerie SOCIAL MEDIA
AEO TV Check out our store training videos. Who knows…maybe one day you might star in one! AEO FIND Get help from the search box to find associates or browse the intranet ASSOCIATE RECOGNITION See who has been High Fived on a job well done! High Five someone today! TOP STORIES Check out the most exclusive stories about AEO here AEO EVENTS Find out about upcoming events and activities within the company DEPARTMENT NEWS Here you can read about news in any department! MORE COOL TOOLS Below you can find links to our cafés, policy center, and much more! STAY CONNECTED Check out what’s trending by following us on social media. AEO LIFE
IT’S ALL ABOUT YOU
THE STRENGTHS FINDER is based on more than 30 years of research on 2 million individuals and it works to identify 34 main “themes” or strengths within each person. Of these 34 main themes, your top 5-10 are your signature themes. No strength is more valuable than another. The key is w hat you do with what you have. These strengths are unique to you, so it’s best to embrace them and learn how to leverage them. Maximize team effectiveness by discovering your team’s strengths, too! There are 4 domains of Leadership Strengths – which one are you? STRENGTHS FINDERS EXECUTER: This is the person you call on when you need to implement a solution, and will work tirelessly to get it done. Leaders with this strength have the ability to create an idea and make it a reality. INFLUENCER: This person helps their team reach a much broader audience. People with this strength are always selling the team’s ideas inside and outside of the organization. When you need someone to step in, this person is your go-to. RELATIONSHIP BUILDER: This person is the essential glue that holds a team together. Without this person, the group is simply a composite of individuals. This is the person that has the ability to create groups and organizations that are much greater than the sum of their parts. STRATEGIC THINKER: This person is the one who keeps us all focused on what could be. This is the person that is constantly absorbing and analyzing information, and helping the team make better decisions. This person constantly thinks about the future. FUN FACTS: There is a 1 in 33 million chance that you will meet someone with your same top 5 strengths in the same order as you There is a 1 in 278,000 chance that you will meet someone with your same top 5 strengths, regardless of order
PERFORMANCE REVIEW: The performance review contains three scored sections: key accountabilities, the AEO winning edge, and feedback. Performance reviews ensure that a thorough evaluation of individual performance is written and documented based on previously discussed performance expectations, and that the evaluation is effectively communicated through a performance review conversation. KEY ACCOUNTABILITIES: Each associate should have between 3 and 6 key accountabilities. Each should be set around the main functions of the role, and may be financial or developmental in nature. This is the area that associates should rate and comment on their own performance across the year. AEO WINNING EDGE: This set of characteristics has been developed to demonstrate what it takes to be successful at AEO. This is the area that associates should rate and comment their performance across the year based off the predetermined bullet points within this category.. FEEDBACK: There are two feedback sections: areas of individual strength + distinctive/innovative accomplishments, and opportunities for growth. This is the area that associates should note specific feedback from the year relating to their own performance, with a focus on what they perceive to be their own strengths and unique talents. REVIEW PERIOD: The fiscal year is February 1st through January 31st . EFFECTIVE DATE: Merit increases, where warranted, will be effective the first pay period of April and will be reflected in the second pay check in April. INCENTIVE BONUS: A specific target incentive bonus percentage is assigned by grade level. If you are unsure of your bonus percentage eligibility, please reference your offer letter or most recent compensation profile. IMPORTANT NOTES: Incentive Bonus amount for associates is the eligible bonus percentage based on fiscal year to date base wages earned through the end of the fiscal year. Bonus percentage is based on grade level at the end of the fiscal year. ASSOCIATES ARE NOT ELIGIBLE IF:: 1. The company does not meet partial results on Financial Performance Goals. 2. An associate is rated “needs Improvement” on the key accountabilities section of the annual review, or has an overall review rating of “needs Improvement.” 3. An associate is on a written performance counselling review at the time of the incentive bonus payout 4. An individual is not actively employed by AEO, Inc. at the time of the incentive bonus payout. PERFORMANCE REVIEW
OUR EAGLE OF THE YEAR WILL RECEIVE AN ALL-EXPENSE PAID VACATION, WITH OPTIONS UP TO 6 DIFFERENT LOCATIONS ACROSS THE U.S! WITH A HIGH FIVE, ASSOCIATES HAVE THE OPTION TO SELECT A GIFT CARD OF THEIR CHOICE FROM OVER 300 ONLINE VENDORS! THE HIGH FIVE award allows all AEO Inc. team members to reward their supervisors, peers, or direct reports. Recognize one of your teammates for exceeding expectations and exemplifying AE Values and let them choose their reward. ALL AEO Inc. Associates are eligible. Associates are encouraged to give recognition to supervisors, peers, and direct reports. Just complete the nomination form on the Intranet, gain approval, and submit for review! EAGLE’S ELITE is a quarterly program designed to recognize an individual or team that has gone above and beyond to exemplify one of AE’s Values. Nominations should be made for Associates who have implemented ideas that positively affect the way AEO Inc. does business. Individuals or teams may be nominated. If you have someone to recognize, work with your VP/Department to complete the nomination form and submit for review. Winning Associates will receive a $150 check and framed certificate. Our Top Eagle’s Elite Associate will be eligible to spin the Top Prize Wheel! EAGLE OF THE YEAR is the top award at AE! It is an annual reward and recognition opportunity meant to recognize the individual that personifies our core values via significant achievement with lasting positive impact on the Company. Associate selected will have performed outside the scope of their normal position responsibilities and made a significant contribution to American Eagle. GET RECOGNIZED
AEO IS ALWAYS ON THE LOOKOUT for talented people to fill positions as we continue our rapid growth process. The FAST CA$H Referral Program was created to reward AEO associates for providing qualified referrals. The goal of this program is to help reduce recruiting costs while providing AEO with a fresh source of talented candidates for these challenging positions. This program will work in tandem with traditional recruiting methods to ensure that AEO will have a diverse pool of highly qualified candidates. POSITION ELIGIBILITY: Corporate positions are eligible. Current open positions can be found on the intranet in the HR department section at www.liveyourlifeloveyourjob.com. EMPLOYEE ELIGIBILITY: AEO associates are eligible and encouraged to participate in FAST CA$H. Please note that the members of the recruiting team, executive committee, or the supervisor of the open positon are not eligible to receive a referral bonus. EARN EVEN MORE MONEY: Each month we highlight a specific job that we need to fill quickly. If you refer someone that month and we hire them that month, you have an opportunity to earn $3,000! Now that’s something to think about! HOW DO I MAKE A REFERRAL? It’s easy. For Home Office, DC, and NY Design Center positions, email your referral to a member of the Recruiting team. REFERRALS MAY NOT BE: A current associate of AEO or a person who has been working with AEO on a temporary, seasonal, freelance, contractual basis, ,or anyone who was already presented to AEO through another recruiting source. A referral cannot be a former or current intern or associate. HOW DO I RECEIVE AN AWARD? HR will notify you if your referral has been hired. Your FAST CA$H award will be granted for each person hired, and amount will be determined based on the position and the recruiting team’s discretion. Award payments will be made within one month after the successful referral reports to work. Keep in mind that FAST CA$H can be revised or terminated at any time at the discretion of AEO, Inc. Also, the recruiting team is responsible for the administration of FAST CA$H and will determine amount of award. Each resume submitted will be reviewed for eligibility. Decisions regarding candidates’ qualifications will be determined by the hiring manager and the recruiter. There is no limit to the number of referrals an associate can submit. In case of duplicate referrals, the award will be based on the earliest date that the recruiting team receives the referral. FAST CA$H REFERRAL
The Basics Earned Per Pay Total (26 Pays) Maximum Sell Back* Allowed Years of Service Hours Days Off Hours Days Year 1 After 5th After 10th 5.54 7.08 8.62 18 23 28 144 184 224 0 5 10 **ELIGIBLE AFTER 60 DAYS DIRECT DEPOSIT is possible after your first pay check. Just provide your banking information within your new hire paperwork and you can take advantage of our automatic check deposit. Your direct deposit will not take affect until your second pay check due to bank verification purposes. After that, no more trips to the bank! FRIDAY: SOMETHING EVERYONE LOOKS FORWARD TO YOUR PAYCHECK will be granted a bi-weekly basis. Our pay period is Sunday through Saturday; the pay you receive covers the two- week period that ended the Saturday six days earlier. Your first pay check or pay stub will be delivered to you by your ESA. Not sure how much paid time off you’ve accrued? Your PTO is listed on the right-hand side of your pay stub. If you do plan on taking any PTO, be sure to alert your ESA. Just know that only non-exempt associates are permitted to sell back unused PTO after meeting service requirement. Exempt associates will forfeit any remaining PTO balance at the end of the fiscal year. For more information, review your offer letter for the total number of days you receive or consult the below chart. PTO PLAN:EARN AS YOU GO FROM MARCH TO FEBRUARY PAYDAY!
CORPORATE CULTURE Our culture is fun, cool, friendly, and open-minded. We are a group of polite and professional people who value creativity and innovation. We encourage you to be who you want to be, wear what you want to wear, and do what you want to do. We’ve found a nice balance between fast- paced and relaxed, and we’re excited for you to immerse yourself in our culture. Cheers to jeans and flip flops! PERK SPOT Get excited about worthwhile savings on popular products and services like movies, amusement parks, gifts, vacations, and way more! You can save up to 50%, so make sure to check out perkspot.com before you buy. THE GYM Workout and feel great around your work schedule. For $20 a month, you can enjoy our state of the art equipment and convenience of our gym located on the first floor in 19HM. Pump up your muscles, enjoy the view of the river as you run, take some classes, and avoid rush-hour traffic. Come and get AEO fit! THE CAFÉ You don’t need to go far to get fantastic food. Enjoy great food at your office cafe! Guckenheimer is a proud partner of AEO, providing the very highest-level restaurant and related services, catering and special event services, vending, and office coffee to all associates. With offered coffee happy hours and frozen yogurt, you can’t go wrong! CONCERT TICKETS Dying to check out that band? AEO offers concert tickets for one-time request at our stage located in the North Shore. Just send your request to your ESA and enjoy the show from our box seats! We’ll cheers to that. AEO DISCOUNT What better way to stock up on AEO swag than to take advantage of the associate discount? Associates are eligible for this benefit immediately upon hire. Upon presenting your AEO discount card, associates will receive 40% off of regular priced AEO merchandise, and 25% off of select sale and third party merchandise. This discount applies to all AEO and aerie merchandise. Ordering online? Online orders can now be shipped to any destination at no cost! FREE PARKING GARAGE What’s better than finding a great parking spot in one of the most popular areas of Pittsburgh? Finding that spot for free! Enjoy our South Side Campus parking garage right in the heart of South Side Works. Just scan your badge upon entry and exit, and off you go! We got your car covered, and the cost! ATM SERVICE Need some cash? Visit your café for a PNC ATM. AEO PERKSFREE PARKING AND I CAN WEAR JEANS TO WORK? UM…YES PLEASE!
AEO Associates, take advantage of our private fitness center conveniently located on the first floor of 19HM. With access to the trails and a fantastic view of the river and city life, you’ll be super glad you joined! We’re open 7 days a week from 5:00am to 10:00pm, and group fitness classes are included free with membership. Personal training consultations and fitness guidance from our professional staff will help you get that one-on-one attention you’ve been seeking. We offer a state of the art fitness equipment, free weights, locker rooms equipped with showers, basic personal care products, and towel service. We want to make it as easy as possible for you to enjoy your workout! Join now and receive your first month’s membership for free. After your first month, membership is $20 a month, but can be paid through automatic payroll deduction. All you have to do is complete the form in your new hire paperwork, and drop off the form at the receptionist desk or slide it under the office door located in the gym. AE FIT 19HOTMETALSTREET AEO FIT MISSION: Our mission is to promote good health and wellness with the employees of our company by providing a safe, secure, fun, and non- intimidating fitness environment. Employees will have access to our state-of-the-art facility, equipment, and fitness knowledge. Professional and courteous staff will assist employees in developing plans and achieving their individual fitness goals. Employees at all fitness levels will be motivated to continue their health lifestyle and will be encouraged to recruit other employees to create healthy habits for life. Our proactive approach to fitness supports the company vision of being a leading, diverse, world- class organization.
CAFE HOURS OF OPERATION: Monday - Friday Breakfast 7:30am - 10:00am Lunch 11:30am - 2:00pm Snacks & Bistro – 7:30am-3:00pm Guckenheimer is proud to partner with American Eagle in the service of its associates in Pennsylvania. We are committed to providing the very highest-level restaurant and related services, catering, special event services, vending and office coffee to the associates of the American Eagle facility in Pittsburgh. Guckenheimer is an environmentally conscious organization that provides the highest standards and operating practices that support and protect the environment. Our company is national in scope, providing restaurant Management Services in more than 400 locations across the United States. Guckenheimer is independently owned and has been founder led for more than 40 years. Our company continues a distinction within our industry of providing an Employee Stock Ownership program that is participated in by all of our employees, both hourly and salaried, making it the 22nd largest ESOP among all industries in the United States. Guckenheimer is honored to be serving the associates based in the American Eagle facilities in Pittsburgh. We commit to each of you to provide only the finest quality ingredients coupled with expert preparation to insure you the very finest dining experience. We care about your public dining and catering experiences and are confident that you will see our passion for excellence in our services. We strive to provide the best customer service at all times. If you feel for any reason that you have been charged incorrectly at the register, please contact your Cafe Manager at your convenience. Also, please note that receipts are available at the register, upon request, at the time of purchase. THE CAFÉ
KNOW THE INS AND OUTS
SHADYSIDE: 5501 CENTRE AVE. | 412.683.3663 AMERICAN | $$-$$$ AVENUEB STRIP DISTRICT: 2216 PENN AVE. | 412.471.1900 AMERICAN | $$-$$$ BARMARCO EAST LIBERTY: 5997 PENN CIRCLE S. | 412.471.1900 CRANBERRY: 20111 RT. 19 & FREEDEOM RD. | 724.742.2333 GOURMET BURGERS | $ BRGR DOWNTOWN: 212 SIXTH ST. | 412.391.2752 AMERICAN | $$ BUTCHERANDTHERYE SHADYSIDE: 229 S. HIGHLAND AVE. | 412.661.5656 MEDITERRANEAN | $$-$$$ CASBAH SHADYSIDE: 238 SPAHR ST. | 412.363.1500 MEDITERRANEAN | $-$$ CAFÉZINHO LAWRENCEVILLE: 5336 BUTLER ST. | 412.252.2596 URBAN MEDITERRANEAN | $$-$$$ CURE SOUTH SIDE: 128 S. 17TH ST. | 412.390.2012 ITALIAN | $$-$$$ DISH OSTERIAANDBAR HIGHLAND PARK: 5904 BRYAN ST. | 412.441.1200 MEDITERRANEAN | $-$$ E2 STRIP DISTRICT: 1150 SMALLMAN ST. | 412.201.5656 AMERICAN | $$-$$$ ELEVEN SQUIRREL HILL: 5875 FORBES AVE. | 412.421.6668 TAWANESE | $ EVERYDAYNOODLES DOWNTOWN: 535 LIBERTY AVE. | 412.281.4748 WORLD CUISINE | $-$$ GRIT& GRACE STRIP DISTRICT: 2000 SMALLMAN ST. | 412.261.6565 LATIN/CARIBBEAN | $-$$ KAYA OAKLAND: 214 N. CRAIG ST. | 412.621.2700 AMERICAN | $$-$$$ LEGUME
DOWNTOWN: 649 PENN AVE. | 412.325.7007 AMERICAN | $-$$ MEAT& POTATOES DOWNTOWN: 903 PENN AVE. | 412.471.8424 THAI | $-$$ NICKY’STHAI KITCHEN DOWNTOWN: 308 FORBES AVE. | 412.562.1710 STRIP DISTRICT: 2208 PENN AVE. | 412.434.7300 SEAFOOD | $-$$$ PENNAVENUEFISHCO. LAWRENCEVILLE: 3801 BUTLER ST. | 412.622.0111 ITALIAN | $-$$ PICCOLOFORNO POINT BREEZE: 401 S. HASTINGS ST. | 412.441.3334 EUROPEAN | $-$$$ POINT BRUGGECAFÉ GARFIELD: 5523 PENN AVE. | 412.441.7258 AMERICAN | $$ SALT OFTHEEARTH SHADYSIDE: 5847 ELLSWORTH ST. | 412.362.5656 PAN ASIAN | $$-$$$ SOBA LAWRENCEVILLE: 4115 BUTLER ST. | 412.224.2070 AMERICAN | $ SMOKEBARBEQUETAQUERIA EAST LIBERTY: 134 S. HIGHLAND AVE. | 412.362.6001 AMERICAN | $$ SPOON SOUTH SIDE: 2104 E. CARSON ST. | 412.586.4738 ITALIAN | $$$ STAGIONI SHADYSIDE: 5849 ELLSWORTH AVE. | 412.362.6198 JAPANESE | $-$$$$ UMI UPPER ST. CLAIR: 1469 BOWER HILL RD. | 412.221.1232 MEDITTERANEAN | $$$ WILD ROSEMARY

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American Eagle Outfitters Inc. Onboarding Book

  • 1.
    SUMMER 2015 Good. Sodo we. Discover, learn, and support new ways to live your life in a better world. 2 0 1 5 0 0 0 0 1 9 7 7 LIVE YOUR LIFE LOVE YOUR JOB YOUR 90 DAY SUCCESS STRATEGY Climb the learning curve faster and achieve more sooner. You’re on-boarding starts today! AEOONBOARDING SO, WANT TO CHANGE THE WORLD? 5AEO VALUES That capture our company spirit and drive our organizational goals. Learn how to show them off! In order to get where we’re going, you have to know where we’ve been. Learn about our brands and check out our big plans for the future. WHO WE ARE
  • 2.
    THESE PRINCIPLES ARETHE INSPIRATION BEHIND LIVE YOUR LIFE, LOVE YOUR JOB - THE THEME THAT RUNS THROUGH OUR COMPANY, OUR BRAND, OUR CULTURE. WE STRIVE TO BE AN EMPLOYER OF CHOICE - A PLACE WHERE PEOPLE ARE EXCITED TO COME TO WORK BECAUSE THEY BELIEVE IN WHAT WE DO, ENJOY WORKING WITH EACH OTHER, AND HAVE FUN DOING IT. BE INDIVIDUAL. THINK BROADLY. BE REAL. BE DISTINCT.
  • 3.
    AEO LEARNING AGENDAConnect. Immerse. Engage. This agenda will expose you to experiences that promote learning vs. just doing. WHO WE ARE Get to know us by checking out our company vision and values, history, our AEO Foundation and more! MEET YOUR LEADERSHIP TEAM Read about our leadership team and learn about our corporate strategies. CORPORATE CULTURE Experience the notorious culture here at AEO and get some insight on our various recognition programs IT’S ALL ABOUT YOU Here you will discover your strengths and get the low down on the three P’s: Perks, PTO and Payday! THE INS & OUTS Your one stop shop for contacts, company policies, city life and more! Welcome to the American Eagle Outfitters family! Boy, do we have a lot to catch up on! We are so excited that you are joining our team and we look forward to getting to know you. But first, we want to share what today is all about. Below outlines what we’ll be talking about, so feel free to scribble notes and ask as many questions as you want! We want to educate you on our customer, product, technologies, and processes, as well as our people and culture, so get excited! As part of your on-boarding, we will review the following. LIVE YOUR LIFE. WELCOME TO AEO
  • 4.
    LEARNING & COMMUNICATION MATCHING LEARNING STRATEGY& SECURE EARLY WINS FOCUS ON ALIGNMENT WITHIN TEAM & ESTABLISH A CLEAR VISION CONNECT through best practices for communication by learning tips and techniques to increase efficiency and effectiveness. Here you’ll take the AEO Communication Standards online course. After that, you’ll receive an 8-day – Check-in Survey to ensure a smooth start! IMMERSE in translating and understanding your work habits and preferences based upon your OAD profile. The OAD (Organizational Analysis and Design), provides insight on your strengths in the workplace, as well as the strengths of your peers. This profile will be reviewed in a group session. After that, you’ll get a 30-45 Day check-in with your HR partner to make sure all is well. CONNECT TO BRAND – CUSTOMER EXPERIENCE IMMERSE IN PROCESS – PERFORMANCE & STRATEGY ENGAGE WITH TEAM(S) – TALENT & CULTURE ENGAGE in a conversation about your transition and experience during a new hire roundtable event with several members of our Executive Leadership Team. During this time, you’ll be able to ask questions about the business. You’ll also get a history AEO, workplace culture training, and insight on managing your leadership style. AEO LEARNING AGENDA
  • 5.
    USE THIS PAGETO FILL IN THE NAMES & POSITIONS FOR ASSOCIATES IN YOUR AEO LEARNING NETWORK. SUPERVISOR • TEAM MEMBERS • • • • • • • • • • CROSS-FUNCTIONAL PARTNERS • • • • • • • • • • • ESA • NOTES: YOUR AEO NETWORK
  • 6.
  • 7.
    WE’RE AN AMERICANDENIM BRAND INSPIRED BY THE ADVENTUROUS SPIRIT OF OUR 20-YEAR-OLD TARGET CUSTOMER—THEIR OPTIMISM, THEIR INTENSITY, THEIR ENERGY. DENIM IS AT OUR CORE. IT’S IN OUR BLOOD. IT’S WHAT WE LIVE FOR. OUR JEANS ARE HOT, STYLISH AND HIGH QUALITY. THEY MAKE OUR CUSTOMER STAND OUT. AROUND THOSE JEANS, WE CREATE EVERYTHING OUR CUSTOMER ENEDS TO LOOK GREAT WHILE SHOWING OFF THEIR INDIVIDUAL STYLE—TRUSTED FAVORITES, UNIQUE ACCESSORIES AND COLORFUL TREND-RIGHT TOPS. WE MAKE CLOTHES THAT COMFORTABLY FIT OUR CUSTOMER’S LIFE. FASHIONABLE. CASUAL. AFFORDABLE. THEY’RE CLOTHES THAT ARE COOL WITHOUT TRYING TO BE COOL. WE’RE REAL. WE FIT EVERYONE. WE WELCOME ALL. IN OUR CLOTHES, YOU’RE READY FOR ANYTHING. LIVE YOUR LIFE OPTIMISTIC, INDIVIDUAL, AMERICAN STYLE
  • 8.
    LOVE THE REALYOU # REAL AERIE IS BRAS, UNDIES AND MORE…MADE WITH LOVE AND ATTENTION TO EVEN THE SMALLEST DETAIL, WE MAKE LINGERIE FOR GIRLS WHO ARE MAGNETIC AND SEXY, THE GIRL NEXT DOOR, THE GIRL EVERYONE LOVES. AERIE DRAWS PEOPLE IN WITH INNOVATIVE AND CREATIVE PRODUCT. WE WELCOME OUR CUSTOMERS LIKE FRIENDS AND ARE ALWAYS EXCITED TO SHARE OUR KNOWLEDGE AND INSIGHT. WE ARE COMMITTED TO MAKING GIRLS OF ALL AGES AND SIZES LOOK AND FEEL PRETTY INSIDE AND OUT. MOST IMPOORTANTLY, WE BELIEVE IN NO RETOUCHING.
  • 9.
    PEOPLE The vitalityof our company resides in people - our Associates, our customers, and our partners. We value and respect differing backgrounds, unique talents and eclectic tastes; they strengthen our ability to succeed. We care about our Associates; we empower them; we reward them. We give back generously to the communities where we work and play. INTEGRITY We keep our promises. We hold ourselves accountable to the highest standards and we do the right thing. We wisely measure and manage risk. In the face of difficulties and challenges, we don't compromise. We are polite and professional – always. PASSION Our passion infuses our actions with purpose. It transforms stores into places of energy and customer delight. Our offices, design center and distribution centers hum with energy, activity and enthusiasm. We collaborate. We engage. We adhere to a keen sense of detail. INNOVATION We operate in a dynamic and competitive industry. We are curious, enterprising, and resourceful. Our Associates embody entrepreneurial spirit, develop creative solutions, and initiate change. We continually refine the unique processes that drive our business, and we use insightful research and analysis to balance our instinct and to guide our decisions. TEAMWORK We work together - listening to one another, reaching consensus and supporting group decisions. We celebrate achievements. Because we respect and trust one another and commit ourselves to our company goals, our teamwork succeeds. THESE VALUES CAPTURE OUR COMPANY SPIRIT AND DRIVE OUR ORGANIZATIONAL GOALS. OUR LIVE YOUR LIFE, LOVE YOUR JOB CAMPAIGN IS AN EXTENSION OF THESE VALUES. IT IS THIS FRAME OF MIND THAT GUIDES OUR BRAND AND OUR CULTURE. AEO VISION & VALUES
  • 10.
    BUILT ON MORETHAN 30 YEARS OF CUSTOMER FOCUS, DEDICATION, & INNOVATION—WE ONLY CONTINUE TO GROW. THE COMPANY WAS FOUNDED with one store, in Novi, Michigan, in 1977. Today, you see many iterations of the number 77 throughout our clothing, vernacular and imagery - one of the many threads of respect to our rich heritage. The Schottenstein family of Columbus, Ohio took over the company in the early nineties, which is also when we introduced our first line of private-label merchandise. They were, and remain today, consummate retailers, with generations of experience and several successful companies. Under this leadership, we set our sights on creating a brand that offers high quality, on-trend clothing at affordable prices, targeted to the college lifestyle. Decades later, that core mission remains. Over the next decade, the company demonstrated outstanding growth and profitability, solidifying its position as a leading lifestyle brand. In March of 2007, the company began trading on the New York Stock Exchange under the symbol "AEO". Our shareholders include associates, individuals, large financial institutions, socially responsible investment funds, and everyone in between. American Eagle Outfitters, Inc. is now a portfolio of brands, with American Eagle Outfitters for 15 - 25-year- old girls and guys, and Aerie for the college girl. With corporate offices in four very distinct locations - Pittsburgh, New York City, San Francisco, and Hong Kong - American Eagle Outfitters, Inc. has built a distinctive company culture based on our core values that continues to shape our aspirational yet accessible brand identities. Today, we have more than 1,000 stores and 30,000 associates worldwide. OUR HISTORY
  • 11.
    1977 THE FIRSTAEOSTORE OPENS The first AEO store opens in Twelve Oaks Mall in Novi, MI as the destination for the great outdoors. 1990 AEOGETS PRIVATE American Eagle introduces private-label merchandise. 1994 AEOGOES PUBLIC Initial public offering of 2.1 million shares on NASDAQ under “AEOS” symbol. 1998 AEO SOARS INTOCYBERSPACE American Eagle launches ae.com. 2003 THE EAGLE SOARS The iconic eagle appears for the first time.. 2006 AERIE IS HERE Something new, an intimates brand just for her: aerie launches nationwide. 2006 DOMINATING IN DENIM AEO AEO is ranked #1 in jean sales by 15-25 year olds, above all other specialty retailers. 2006 COLLEGESTUDENTS LOVE AEO AEO named the #1 brand college students can’t live without. 2006 MARTIN + OSA AEO gets a second stand-alone lifestyle concept targeted for men and woman ages 28-40 2007 AEOIS TRADEON THE NYSE AEO rings in Spring by moving to The New York Stock Exchange (NYSE) under the symbol “AEO”. 2007 AEOINC. MOVES DOWNTOWN AEO Inc. opens the new corporate campus at 77 Hot Metal Street in Pittsburgh’s historic Southside. 2007 77 KIDS AEO launches 77Kids, a line of clothing for children 2-10, opening its first doors in Pittsburgh. 2009 BREAKING DENIM RECORDS AEO dominates the jean scene with a record 4.2 million pairs of jeans sold during back-to-school. 2009 AEOTIMES SQUARE AEO lights up Times Square with the new AEO flagship store, our largest store with four levels of shopping 2010 AEO GOES GLOBAL AEO kicks off its international expansion with its first store in Dubai, closely followed by stores in Kuwait, Hong Kong, Russia, and Shanghai 2012 AEO OPENS ITS DOORS IN JAPAN The Tokyo flagship store sets a new record for the highest opening day and first week sales in AEO history! 2013 HOLA AMIGOS! AEO opens its doors in Mexico 2014 AERIEGETS REAL aerie launches its #aerieREAL campaign promoting positive body imagery and no retouching on its girls, landing them on Good Morning America! 2015 MARKING MORE TERRITORY AEO expands into Chile and Peru, furthering its international expansion. IN ORDER TO GET WHERE WE’RE GOING, YOU HAVE TO KNOW WHERE WE’VE BEEN. MILESTONES
  • 12.
    Most people don’tthink of going to work to watch TV. Here at AEO, Associates are not only encouraged to view the company’s latest videos, but to share what they’ve learned with others. AEO TV, which aired its first episode on March 11, 2010, is designed to provide a fun, entertaining and informative look at AEO products. Its videos are also designed to teach selling methods to store associates, giving them the product knowledge they need to become successful in their jobs. With AEO TV continuing to grow, the programs are now viewed in nearly all AEO stores! Videos are even translated into alternative languages for our international partners. The 3-5 minute episodes have three separate channels: product videos that provide information on how AEO products are designed and manufactured; selling videos that provide tips and role-playing opportunities to help associates excel; and brand knowledge videos that give new associates a snapshot of who American Eagle Outfitters is as a brand. IT’S ALL ABOUT THE CULTURE. IF YOU’RE NOT HAVING FUN ON SET, YOU’RE NOT PRODUCING AEO MATERIAL. AEO TV
  • 13.
    PITTSBURGH HOME OFFICEHome to the three rivers, championships, and jeans! American Eagle Outfitters, Inc. is headquartered in Pittsburgh, PA in the vibrant Southside neighborhood. Within a mile from downtown Pittsburgh, there is are so many sights to see and things to do in the city, and a lot of inspiration to draw from. Here, we house some of our major departments including Merchandising, Real Estate, Payroll, IT, Human Resources, Marketing, AE Direct and more. PITTSBURGHHOMEOFFICE 77HOTMETALSTREET PITTSBURGH,PA15203 SANFRANOFFICE 49STEVENSONSTREET SANFRANCISCO,CA94105 SAN FRANCISCO is now home to our newest office for our Omnichannel team! Located on 49th Stevenson Street in the heart of San Fran’s financial district, this office will house part of AEO’s global Omnichannel initiatives, working closely with our team in Pittsburgh. THENEWYORKDESIGNCENTER 401 FIFTHAVENUE NEWYORK,NY10016 NYC DESIGN OFFICE lives in the heart of Manhattan. This office is the hub of all designers for both AEO brands. Along with design, this office also houses our Production team which ensures our brands are getting the highest quality product for our customer. While being in 2 cities creates a challenge at times, our teams meet for large milestone meetings a few times a year. INTERNATIONAL OFFICES As we continue to expand our international reach, we have started opening regional offices across the world. Outside of the US we currently operate offices in Mexico City, Hong Kong, Shanghai and London to support this rapidly growing business. OUR STORES are where we work to promote our brands and engage our customers— where our product gains exposure. Over the past few years, we have expanded into the international market. We launched stores in Canada, the Middle East, Hong Kong, China, Russia, Mexico, Peru and more! And from here, we only continue to grow. WHERE WE WORK
  • 14.
  • 15.
    JOE MEGIBOW SR. VICEPRESIDENT/GM OMNICHANNEL ECOMMERCE Joe joined AEO in November 2012 as our SVP/GM of Omni-Channel eCommerce, a new position focused on ensuring we deliver the sector- leading, technology-enabled customer experience across our channels, globally. Prior to AEO, Joe worked as the General Manager for Expedia.com and is recognized for building the industry-leading customer experience in online travel. MARY BOLAND CHIEF FINANCIAL & ADMINISTRATIVE OFFICER Mary joined AEO in July 2012 from Levi Strauss and Company where she served as CFO for Global Levi’s, for six years. In her role, she led Finance and various operating functions across the Americas, Europe and Asia. Prior to joining Levi’s, Mary spent more than 20 years at General Motors Corporation where she rose to CFO. SCOTT HURD VICE PRESIDENT—CONTROLLER Scott joined AEO as Vice President, Controller in January 2010 with over 18 years of General Accounting and Financial Control experience. He is responsible for all operational accounting in multiple areas within the company. Prior to joining AEO, Scott spent twelve years at Linens ‘N Things, entering the company as Senior Accountant and progressing to the position of Senior Vice President, CFO. JUDY MEEHAN VICE PRESIDENT—INVESTOR RELATIONS Judy joined AEO in 2000 to develop an investor relations function for the company. In this role, Judy leads business communications, including the preparation of press releases, scripts, MD&A and executive presentations. She works closely with the internal corporate communications, finance and legal teams. Prior to AEO, Judy was an equity analyst at financial services firm, Parker/Hunter.
  • 16.
    Wow, it’s beena year! We accomplished so much in the past year, and we have learned a lot. We are understanding our customer more and more everyday, and we will only continue to grow. As a company, we have refreshed our goals for this new fiscal year and wanted to share them with you. Learn them, love them, and understand how you can contribute to our success! AEO BRAND: DELIVER BEST-IN-CLASS PRODUCT, INNOVATIVE MARKETING AND A COMPELLING CUSTOMER EXPERIENCE ACROSS ALL CHANNELS. AERIE BRAND: GROW THE AERIE BRAND WITH A FOCUS ON CUSTOMER ACQUISITION. OMNI-CHANNEL: CONTINUE THE EVOLUTION INTO AN OMNI-CHANNEL RETAILER BY ELIMINATING CHANNEL CONFLICT. INTERNATIONAL: CONTINUE OUR INTERNATIONAL EXPANSION PLAN WITH A FOCUS ON PROFITABLE GROWTH. PEOPLE & CULTURE: REWARD OUTSTANDING ASSOCIATES AND PREPARE THE ORGANIZATION FOR THE FUTURE. SHAREHOLDER RETURNS: DELIVER STRONG RETURNS TO SHAREHOLDERS WHILE INVESTING IN OUR COMPANY AND ASSOCIATES. 2015 COMPANY GOALS
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    Putting the customerfirst is essential in securing our success. We continually strive to make our customer happy in everything we do, in our corporate offices and on our sales floor. Customer first standards are the ways we engage with our customers on the sales floor, in the fitting room, and at the cash and wrap. By putting our customer first, we always make their day! Within each standard lives the 4 “be’s”. The be’s allow us to connect to the customer on a personal level with the customer. We use these standards to ensure every customer has a positive experience in every store, and to give clear steps to succeed at work and help us recognize your success. Our executive leadership team has even stepped in to show us their customer first standards! In November 2013, the AEO TV Production and AEO Store Experience teams set out in search of American Eagle Outfitters and Aerie store associates who were delivering great customer experience. Our associates make every effort to go above and beyond and it’s time we pay up! As part of our continuing contest & recognition program, we went in to stores with undercover actors and surveillance cameras to “catch” our associates doing what they do best… being awesome. When associates displayed certain customer service standards they were eligible to win cash! BE PARTY READY You and your store are prepared to help customers as soon as they walk in the door BE FRIENDS FIRST You establish a relationship by asking open ended questions BE A HERO You go above and beyond for our customers BE THE CUSTOMER You anticipate customer needs and are quick to respond CUSTOMER FIRST
  • 18.
    GREET INTRODUCE PROMOTE THANK SALES FLOOR WELCOME REINFORCE OUTFIT COMPLIMENT SELL THE CUSTOMER& OUTLINE CURRENT PROMOS WITH SMILE CUSTOMER SELECTIONS AND SHARE PERSONAL TESTIMONY GENUINELY WHILE GIVING HONEST FEEDBACK ON FIT & STYLE THE CUSTOMER OTHER LOOKS BY ASKING OPEN ENDED QUESTIONS QUESTIONS FITTING ROOMS REINFORCE ASK INTRODUCE ADD THANK THE CUSTOMER SELECTIONS WITH PERSONAL TESTIMONY & SMILE “WILL THIS BE ON YOUR AEO CREDIT CARD?” AGE APPROPRIATE THE CUSTOMER TO OUR AEO LOYALTY PROGRAM & BENEFITS ON ADDITIONAL ITEMS BY KNOWING THE CURRENT PROMOTIONS THE CUSTOMER FOR THEIR PURCHASE AND GIVE THEM A REASON TO RETURN CASH & WRAP THE CUSTOMER BY SUGGESTING KEY LOOKS & CURRENT PROMOS THE CUSTOMER AS THEY LEAVE & GIVE THEM A REASON TO RETURN THE AEO BRAND BY INTRODUCING A BRAND CHANNEL THE CUSTOMER TO AEO JEANS & FITS THE CUSTOMER INDIVIUDALLY & GENUINELY
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    FOUNDED IN 1996,The AEO Foundation focuses on improving the quality of life anywhere AEO Associates and customers live, work and play. By donating funds and by utilizing our most valuable asset, volunteers, the AEO Foundation gives back to communities by supporting student related programs focused on youth development and conserving our environment. Charity begins at home. That’s why the AEO Foundation supports charities that do good things right in our own community. To learn more about ways that AEO Inc. gives back or to see how you can get involved, check out our website at aebetterworld.org. MAKINGADIFFERENEANDMAKING THEWORLDABETTERPLACETO WORK,PLAY,&LIVEIN. THE FOUNDATION
  • 21.
    Inspired by thosewho take what we make and make it their own, American Eagle Outfitters celebrates real individuals everywhere. #LiveYourLife Working for a company that has 9+ million fans, it’s important that we stay connected and keep them up to date on the latest AE and Aerie news. That’s where our Social Media comes into play. The team currently consists of 5 key players that communicate to our customers through Facebook, Twitter, Instagram, Pinterest, Pose, Spotify and the Life Your Life Blog. Their main role is to work cross-functionally to gather newsworthy material that our fans want to see and hear, create contests and generate revenue through our social media outlets all while striving to outperform year over year performance. Become a fan and follow us today! Like Comment Share The Live Your Life Blog STYLE MUSIC TRAVEL INSPIRATION WE THE AE MEET THE CAST AERIE Liked Message Our Company AE FRIENDS & FAMILY about an hour ago Our Pinterest Board about 4 hours ago Read about some of the friends and family here at AEO and find out what they’re all about! about a second ago Instragram Feed about an hour ago @americaneagle @aerie SOCIAL MEDIA
  • 22.
    AEO TV Check outour store training videos. Who knows…maybe one day you might star in one! AEO FIND Get help from the search box to find associates or browse the intranet ASSOCIATE RECOGNITION See who has been High Fived on a job well done! High Five someone today! TOP STORIES Check out the most exclusive stories about AEO here AEO EVENTS Find out about upcoming events and activities within the company DEPARTMENT NEWS Here you can read about news in any department! MORE COOL TOOLS Below you can find links to our cafés, policy center, and much more! STAY CONNECTED Check out what’s trending by following us on social media. AEO LIFE
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    THE STRENGTHS FINDERis based on more than 30 years of research on 2 million individuals and it works to identify 34 main “themes” or strengths within each person. Of these 34 main themes, your top 5-10 are your signature themes. No strength is more valuable than another. The key is w hat you do with what you have. These strengths are unique to you, so it’s best to embrace them and learn how to leverage them. Maximize team effectiveness by discovering your team’s strengths, too! There are 4 domains of Leadership Strengths – which one are you? STRENGTHS FINDERS EXECUTER: This is the person you call on when you need to implement a solution, and will work tirelessly to get it done. Leaders with this strength have the ability to create an idea and make it a reality. INFLUENCER: This person helps their team reach a much broader audience. People with this strength are always selling the team’s ideas inside and outside of the organization. When you need someone to step in, this person is your go-to. RELATIONSHIP BUILDER: This person is the essential glue that holds a team together. Without this person, the group is simply a composite of individuals. This is the person that has the ability to create groups and organizations that are much greater than the sum of their parts. STRATEGIC THINKER: This person is the one who keeps us all focused on what could be. This is the person that is constantly absorbing and analyzing information, and helping the team make better decisions. This person constantly thinks about the future. FUN FACTS: There is a 1 in 33 million chance that you will meet someone with your same top 5 strengths in the same order as you There is a 1 in 278,000 chance that you will meet someone with your same top 5 strengths, regardless of order
  • 25.
    PERFORMANCE REVIEW: Theperformance review contains three scored sections: key accountabilities, the AEO winning edge, and feedback. Performance reviews ensure that a thorough evaluation of individual performance is written and documented based on previously discussed performance expectations, and that the evaluation is effectively communicated through a performance review conversation. KEY ACCOUNTABILITIES: Each associate should have between 3 and 6 key accountabilities. Each should be set around the main functions of the role, and may be financial or developmental in nature. This is the area that associates should rate and comment on their own performance across the year. AEO WINNING EDGE: This set of characteristics has been developed to demonstrate what it takes to be successful at AEO. This is the area that associates should rate and comment their performance across the year based off the predetermined bullet points within this category.. FEEDBACK: There are two feedback sections: areas of individual strength + distinctive/innovative accomplishments, and opportunities for growth. This is the area that associates should note specific feedback from the year relating to their own performance, with a focus on what they perceive to be their own strengths and unique talents. REVIEW PERIOD: The fiscal year is February 1st through January 31st . EFFECTIVE DATE: Merit increases, where warranted, will be effective the first pay period of April and will be reflected in the second pay check in April. INCENTIVE BONUS: A specific target incentive bonus percentage is assigned by grade level. If you are unsure of your bonus percentage eligibility, please reference your offer letter or most recent compensation profile. IMPORTANT NOTES: Incentive Bonus amount for associates is the eligible bonus percentage based on fiscal year to date base wages earned through the end of the fiscal year. Bonus percentage is based on grade level at the end of the fiscal year. ASSOCIATES ARE NOT ELIGIBLE IF:: 1. The company does not meet partial results on Financial Performance Goals. 2. An associate is rated “needs Improvement” on the key accountabilities section of the annual review, or has an overall review rating of “needs Improvement.” 3. An associate is on a written performance counselling review at the time of the incentive bonus payout 4. An individual is not actively employed by AEO, Inc. at the time of the incentive bonus payout. PERFORMANCE REVIEW
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    OUR EAGLE OFTHE YEAR WILL RECEIVE AN ALL-EXPENSE PAID VACATION, WITH OPTIONS UP TO 6 DIFFERENT LOCATIONS ACROSS THE U.S! WITH A HIGH FIVE, ASSOCIATES HAVE THE OPTION TO SELECT A GIFT CARD OF THEIR CHOICE FROM OVER 300 ONLINE VENDORS! THE HIGH FIVE award allows all AEO Inc. team members to reward their supervisors, peers, or direct reports. Recognize one of your teammates for exceeding expectations and exemplifying AE Values and let them choose their reward. ALL AEO Inc. Associates are eligible. Associates are encouraged to give recognition to supervisors, peers, and direct reports. Just complete the nomination form on the Intranet, gain approval, and submit for review! EAGLE’S ELITE is a quarterly program designed to recognize an individual or team that has gone above and beyond to exemplify one of AE’s Values. Nominations should be made for Associates who have implemented ideas that positively affect the way AEO Inc. does business. Individuals or teams may be nominated. If you have someone to recognize, work with your VP/Department to complete the nomination form and submit for review. Winning Associates will receive a $150 check and framed certificate. Our Top Eagle’s Elite Associate will be eligible to spin the Top Prize Wheel! EAGLE OF THE YEAR is the top award at AE! It is an annual reward and recognition opportunity meant to recognize the individual that personifies our core values via significant achievement with lasting positive impact on the Company. Associate selected will have performed outside the scope of their normal position responsibilities and made a significant contribution to American Eagle. GET RECOGNIZED
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    AEO IS ALWAYSON THE LOOKOUT for talented people to fill positions as we continue our rapid growth process. The FAST CA$H Referral Program was created to reward AEO associates for providing qualified referrals. The goal of this program is to help reduce recruiting costs while providing AEO with a fresh source of talented candidates for these challenging positions. This program will work in tandem with traditional recruiting methods to ensure that AEO will have a diverse pool of highly qualified candidates. POSITION ELIGIBILITY: Corporate positions are eligible. Current open positions can be found on the intranet in the HR department section at www.liveyourlifeloveyourjob.com. EMPLOYEE ELIGIBILITY: AEO associates are eligible and encouraged to participate in FAST CA$H. Please note that the members of the recruiting team, executive committee, or the supervisor of the open positon are not eligible to receive a referral bonus. EARN EVEN MORE MONEY: Each month we highlight a specific job that we need to fill quickly. If you refer someone that month and we hire them that month, you have an opportunity to earn $3,000! Now that’s something to think about! HOW DO I MAKE A REFERRAL? It’s easy. For Home Office, DC, and NY Design Center positions, email your referral to a member of the Recruiting team. REFERRALS MAY NOT BE: A current associate of AEO or a person who has been working with AEO on a temporary, seasonal, freelance, contractual basis, ,or anyone who was already presented to AEO through another recruiting source. A referral cannot be a former or current intern or associate. HOW DO I RECEIVE AN AWARD? HR will notify you if your referral has been hired. Your FAST CA$H award will be granted for each person hired, and amount will be determined based on the position and the recruiting team’s discretion. Award payments will be made within one month after the successful referral reports to work. Keep in mind that FAST CA$H can be revised or terminated at any time at the discretion of AEO, Inc. Also, the recruiting team is responsible for the administration of FAST CA$H and will determine amount of award. Each resume submitted will be reviewed for eligibility. Decisions regarding candidates’ qualifications will be determined by the hiring manager and the recruiter. There is no limit to the number of referrals an associate can submit. In case of duplicate referrals, the award will be based on the earliest date that the recruiting team receives the referral. FAST CA$H REFERRAL
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    The Basics Earned Per Pay Total (26Pays) Maximum Sell Back* Allowed Years of Service Hours Days Off Hours Days Year 1 After 5th After 10th 5.54 7.08 8.62 18 23 28 144 184 224 0 5 10 **ELIGIBLE AFTER 60 DAYS DIRECT DEPOSIT is possible after your first pay check. Just provide your banking information within your new hire paperwork and you can take advantage of our automatic check deposit. Your direct deposit will not take affect until your second pay check due to bank verification purposes. After that, no more trips to the bank! FRIDAY: SOMETHING EVERYONE LOOKS FORWARD TO YOUR PAYCHECK will be granted a bi-weekly basis. Our pay period is Sunday through Saturday; the pay you receive covers the two- week period that ended the Saturday six days earlier. Your first pay check or pay stub will be delivered to you by your ESA. Not sure how much paid time off you’ve accrued? Your PTO is listed on the right-hand side of your pay stub. If you do plan on taking any PTO, be sure to alert your ESA. Just know that only non-exempt associates are permitted to sell back unused PTO after meeting service requirement. Exempt associates will forfeit any remaining PTO balance at the end of the fiscal year. For more information, review your offer letter for the total number of days you receive or consult the below chart. PTO PLAN:EARN AS YOU GO FROM MARCH TO FEBRUARY PAYDAY!
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    CORPORATE CULTURE Ourculture is fun, cool, friendly, and open-minded. We are a group of polite and professional people who value creativity and innovation. We encourage you to be who you want to be, wear what you want to wear, and do what you want to do. We’ve found a nice balance between fast- paced and relaxed, and we’re excited for you to immerse yourself in our culture. Cheers to jeans and flip flops! PERK SPOT Get excited about worthwhile savings on popular products and services like movies, amusement parks, gifts, vacations, and way more! You can save up to 50%, so make sure to check out perkspot.com before you buy. THE GYM Workout and feel great around your work schedule. For $20 a month, you can enjoy our state of the art equipment and convenience of our gym located on the first floor in 19HM. Pump up your muscles, enjoy the view of the river as you run, take some classes, and avoid rush-hour traffic. Come and get AEO fit! THE CAFÉ You don’t need to go far to get fantastic food. Enjoy great food at your office cafe! Guckenheimer is a proud partner of AEO, providing the very highest-level restaurant and related services, catering and special event services, vending, and office coffee to all associates. With offered coffee happy hours and frozen yogurt, you can’t go wrong! CONCERT TICKETS Dying to check out that band? AEO offers concert tickets for one-time request at our stage located in the North Shore. Just send your request to your ESA and enjoy the show from our box seats! We’ll cheers to that. AEO DISCOUNT What better way to stock up on AEO swag than to take advantage of the associate discount? Associates are eligible for this benefit immediately upon hire. Upon presenting your AEO discount card, associates will receive 40% off of regular priced AEO merchandise, and 25% off of select sale and third party merchandise. This discount applies to all AEO and aerie merchandise. Ordering online? Online orders can now be shipped to any destination at no cost! FREE PARKING GARAGE What’s better than finding a great parking spot in one of the most popular areas of Pittsburgh? Finding that spot for free! Enjoy our South Side Campus parking garage right in the heart of South Side Works. Just scan your badge upon entry and exit, and off you go! We got your car covered, and the cost! ATM SERVICE Need some cash? Visit your café for a PNC ATM. AEO PERKSFREE PARKING AND I CAN WEAR JEANS TO WORK? UM…YES PLEASE!
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    AEO Associates, takeadvantage of our private fitness center conveniently located on the first floor of 19HM. With access to the trails and a fantastic view of the river and city life, you’ll be super glad you joined! We’re open 7 days a week from 5:00am to 10:00pm, and group fitness classes are included free with membership. Personal training consultations and fitness guidance from our professional staff will help you get that one-on-one attention you’ve been seeking. We offer a state of the art fitness equipment, free weights, locker rooms equipped with showers, basic personal care products, and towel service. We want to make it as easy as possible for you to enjoy your workout! Join now and receive your first month’s membership for free. After your first month, membership is $20 a month, but can be paid through automatic payroll deduction. All you have to do is complete the form in your new hire paperwork, and drop off the form at the receptionist desk or slide it under the office door located in the gym. AE FIT 19HOTMETALSTREET AEO FIT MISSION: Our mission is to promote good health and wellness with the employees of our company by providing a safe, secure, fun, and non- intimidating fitness environment. Employees will have access to our state-of-the-art facility, equipment, and fitness knowledge. Professional and courteous staff will assist employees in developing plans and achieving their individual fitness goals. Employees at all fitness levels will be motivated to continue their health lifestyle and will be encouraged to recruit other employees to create healthy habits for life. Our proactive approach to fitness supports the company vision of being a leading, diverse, world- class organization.
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    CAFE HOURS OFOPERATION: Monday - Friday Breakfast 7:30am - 10:00am Lunch 11:30am - 2:00pm Snacks & Bistro – 7:30am-3:00pm Guckenheimer is proud to partner with American Eagle in the service of its associates in Pennsylvania. We are committed to providing the very highest-level restaurant and related services, catering, special event services, vending and office coffee to the associates of the American Eagle facility in Pittsburgh. Guckenheimer is an environmentally conscious organization that provides the highest standards and operating practices that support and protect the environment. Our company is national in scope, providing restaurant Management Services in more than 400 locations across the United States. Guckenheimer is independently owned and has been founder led for more than 40 years. Our company continues a distinction within our industry of providing an Employee Stock Ownership program that is participated in by all of our employees, both hourly and salaried, making it the 22nd largest ESOP among all industries in the United States. Guckenheimer is honored to be serving the associates based in the American Eagle facilities in Pittsburgh. We commit to each of you to provide only the finest quality ingredients coupled with expert preparation to insure you the very finest dining experience. We care about your public dining and catering experiences and are confident that you will see our passion for excellence in our services. We strive to provide the best customer service at all times. If you feel for any reason that you have been charged incorrectly at the register, please contact your Cafe Manager at your convenience. Also, please note that receipts are available at the register, upon request, at the time of purchase. THE CAFÉ
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    SHADYSIDE: 5501 CENTREAVE. | 412.683.3663 AMERICAN | $$-$$$ AVENUEB STRIP DISTRICT: 2216 PENN AVE. | 412.471.1900 AMERICAN | $$-$$$ BARMARCO EAST LIBERTY: 5997 PENN CIRCLE S. | 412.471.1900 CRANBERRY: 20111 RT. 19 & FREEDEOM RD. | 724.742.2333 GOURMET BURGERS | $ BRGR DOWNTOWN: 212 SIXTH ST. | 412.391.2752 AMERICAN | $$ BUTCHERANDTHERYE SHADYSIDE: 229 S. HIGHLAND AVE. | 412.661.5656 MEDITERRANEAN | $$-$$$ CASBAH SHADYSIDE: 238 SPAHR ST. | 412.363.1500 MEDITERRANEAN | $-$$ CAFÉZINHO LAWRENCEVILLE: 5336 BUTLER ST. | 412.252.2596 URBAN MEDITERRANEAN | $$-$$$ CURE SOUTH SIDE: 128 S. 17TH ST. | 412.390.2012 ITALIAN | $$-$$$ DISH OSTERIAANDBAR HIGHLAND PARK: 5904 BRYAN ST. | 412.441.1200 MEDITERRANEAN | $-$$ E2 STRIP DISTRICT: 1150 SMALLMAN ST. | 412.201.5656 AMERICAN | $$-$$$ ELEVEN SQUIRREL HILL: 5875 FORBES AVE. | 412.421.6668 TAWANESE | $ EVERYDAYNOODLES DOWNTOWN: 535 LIBERTY AVE. | 412.281.4748 WORLD CUISINE | $-$$ GRIT& GRACE STRIP DISTRICT: 2000 SMALLMAN ST. | 412.261.6565 LATIN/CARIBBEAN | $-$$ KAYA OAKLAND: 214 N. CRAIG ST. | 412.621.2700 AMERICAN | $$-$$$ LEGUME
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    DOWNTOWN: 649 PENNAVE. | 412.325.7007 AMERICAN | $-$$ MEAT& POTATOES DOWNTOWN: 903 PENN AVE. | 412.471.8424 THAI | $-$$ NICKY’STHAI KITCHEN DOWNTOWN: 308 FORBES AVE. | 412.562.1710 STRIP DISTRICT: 2208 PENN AVE. | 412.434.7300 SEAFOOD | $-$$$ PENNAVENUEFISHCO. LAWRENCEVILLE: 3801 BUTLER ST. | 412.622.0111 ITALIAN | $-$$ PICCOLOFORNO POINT BREEZE: 401 S. HASTINGS ST. | 412.441.3334 EUROPEAN | $-$$$ POINT BRUGGECAFÉ GARFIELD: 5523 PENN AVE. | 412.441.7258 AMERICAN | $$ SALT OFTHEEARTH SHADYSIDE: 5847 ELLSWORTH ST. | 412.362.5656 PAN ASIAN | $$-$$$ SOBA LAWRENCEVILLE: 4115 BUTLER ST. | 412.224.2070 AMERICAN | $ SMOKEBARBEQUETAQUERIA EAST LIBERTY: 134 S. HIGHLAND AVE. | 412.362.6001 AMERICAN | $$ SPOON SOUTH SIDE: 2104 E. CARSON ST. | 412.586.4738 ITALIAN | $$$ STAGIONI SHADYSIDE: 5849 ELLSWORTH AVE. | 412.362.6198 JAPANESE | $-$$$$ UMI UPPER ST. CLAIR: 1469 BOWER HILL RD. | 412.221.1232 MEDITTERANEAN | $$$ WILD ROSEMARY