The document is a resume for Amber Nelson seeking a position as a Community Manager. She has over 12 years of experience in property management, association management, and strategic planning. Her experience includes managing day-to-day operations, developing and managing budgets, leading employee teams, and addressing issues constructively. She has a proven track record of transitioning underperforming organizations to highly effective ones.

1. Amber Nelson, CMCA, AMS
5708 Bass Lake Road
Crystal, MN 55429
(612) 298-0945
ambersnelson@msn.com
www.linkedin.com/in/amber-nelson-63043657
Strategic high performance Senior Property Manager and catalyst for innovative initiatives that address today’s
real estate goals of attaining revenue, controlling expenses, satisfying customers, and attracting/retaining
talent while achieving business and profitability objectives. Seeking a position as a Community Manger in
order to bring 12+ years extensive experience in proven success managing day to day operations of
Associations, managing budgets, leading a team and demonstrating the highest level of customer
service. Ability to address problems and issues constructively to find mutual acceptable and practical
business solutions. Capable of transitioning underperforming organizations into highly effective ones as
well as leading organizations through accelerated growth or rapid change.
 Association Management
 Develop & Manage Budgets
 Employee Management
 Proven Problem Solver
 HOA General Manager
 Word, Excel, PowerPoint
 Develop & Implement
Capital Improvement Plans
 Asset Management
 Savvy Financial
Management
 Team Building
 Staff Interviewing, Hiring,
Training & Supervision
 Homeowner & Vendor
Relations
 Negotiate & Review
Contracts
 Process Improvement
 Time Management
 Vendor Management
 Monitor Communities and
assist with covenant
enforcement
 Organize and conduct
Board Meetings
 Arrange and Monitor
maintenance contracts and
work orders
 Knowledge of Codes, Laws
and Regulations
 Leadership
 Communication Skills
 Maintain Records of
Association
 Conduct Site inspections
NOTABLE ACHIEVEMENTS
 Winner of 2013 MADACS Award for best Community Manager 225+ units in MN received from The
Minnesota Multi- Housing Association. Recognized as an example of excellence in today’s property
management industry.
PROFESSIONAL PROFILE
Common Bond Communities St. Paul, MN
Senior Property Manager 2011-2015
 Reported to the Regional VP of Operations and Managed 10 direct and 65 indirect employees
 Responsible for the Management and Day to Day operations of three locations totaling 309 units
 Held full strategic planning and P&L Management for portfolio of $2.5 million
 Launched a Maintenance training program which solved a companywide staffing issue
 Served as Trained Mediator for the company to encourage residents to resolve situations that hence the
community and the employees
 Oversaw the bidding and contracting process for a $700,000 capital improvement project replacing
windows and roof
 Recognized for my ability to motivate the property staff and manage their performance in accordance
with company policies, values, and business practices
 Successfully reduced employee turnover from 50% to 20% annually within a two year span
 Played an instrumental role in identify deferred maintenance, determined solutions that fit within budget
guidelines and implement activities which resulted in the complex to be kept in good repair. The Real
Estate Assessment Center scored changed from 79C to a 96B in 2 years.

2. AMBER NELSON
(612)298-0945
Atlas Management Group, Inc. New Brighton, MN 2005 - 2011
Community Association Manager
 Manager all operations for a portfolio of community Associations , serviced 8 communities with 800+
units
 Oversaw the development and homeowner transition of 4 communities including 66 unit Luxury Condo
building along the Mississippi river, 2 urban mixed use condo complex and a 166 unit planned
community.
 As HOA Community Leader, was instrumental in guiding an upscale condominium Association client to
a successful conclusion in long, complex construction defect litigation between the Association and
developer. Oversaw the construction project of 950,000. The scope of the project included the
replacement of windows and repair of the bricks under the windows that was causing the differential
movement and not allowing the windows to open; The waterproofing repair of the garage leak that
allowed water to be better drained on the exterior of the building and to alleviate trapped water against
the outside of the parking garage wall and the repair of the EIFS that trapped moisture behind the highly
water resistant material with no way out.
 Created a Facilities management system for each Association that included maintaining Common Areas
pool, spa, restaurants, ponds, water run off systems, parks, swimming pools, underground garages,
private streets, Association suites, party rooms,
 Oversaw the bidding and contracting process for capital improvement project including landscaping,
water inflation from deck not being installed correctly, blacktop project, $315,000 build up roofing
project, 78,000 brick re-pointing,
 Created and implemented a disaster plan for a condo complex in a flood plan. This included a semi
flood proof garage and evaluation process of all cars during a yearly flood warning.
 Revitalized two underperforming Association communities through creative thinking, aggressive
expenditure analysis, and careful budget planning and aggressive collections on delinquent accounts.
 Ensured Association financial reports were properly prepared and worked with Board to prepare the
yearly capital and operational budget, cash flow analysis, and manage community funds
 Conducted Monthly Board meeting and Annual Community meetings to ensure the Community
operated smoothly and in compliance with all rules and regulations by governing bodies
 Supervised collections, provided recommendations on delinquent accounts, approved Notice of
Release of Lien Affidavits, and reviewed requests for payment plans
 Reviewed architectural alteration requests from homeowners, managed Association insurance policies,
and served as the primary contact for the attorney on legal matters
 Analyzed advantages and disadvantages of alternative solutions and made recommendations to the
Board of Directors
Globe Property Management · Roseville, MN 2003 - 2005
Onsite Community Manager
 Managed a community of 250 rental units and coordinated the responsibilities of the assistant manager,
leasing agents, housekeeping and maintenance staff. Directed a staff of 5
 Supervised building operations, including property maintenance, tenant relations/acquisition, renting the
property, emergencies involving the property, collecting rent, on going compliance for affordable
housing industry and arranging for evictions.
 Responsible to develop and execute monthly income and expense controls and ensure property is
producing full monthly potential net income.
 Executed operational procedures to ensure compliance to all regulations including prepare and deliver
accurate monthly reports required by the LIHTC, Tax Credit, Bond, and Home programs
 Ensured all staff members performance are in compliance with Fair Housing Laws and State Guidelines
 Responsible for office staffing and completion of staff performance reviews
 Developed ongoing tenant relationship program that decreased turnover and stabilized property
conditions.
Additional Contracted Work
Managed ChewsMewsAssociation 300units
StevenScottManagementCompassPointe 68unitLease up
LICENSE AND CERTIFICATES
ProfessionalCommunityAssociation ManagerDesignationfromCAIincludingCMCA andAMS
MN Real Estate Salesmanlicense
CertifiedRentalManagerDesignationfromMinnesotaHousingAssociation
MN Licensed“Neutral”Mediatortrainedwiththe Alternative Dispute Resolution