Amas tenumah teleflora
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The document discusses crowdsourcing employee engagement at contact centers. It recommends allowing customers to directly engage with frontline staff through two-way dialogue. It also suggests rethinking quality assurance programs, changing frontline behaviors, and using internal blogs to improve leadership and frontline engagement. The presentation is given by Amas Tenumah, Vice President of Contact Center Operations at Teleflora.
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Amas tenumah teleflora
- 1. Crowdsourcing Employee Engagement Amas Tenumah Vice President Contact Center Operations
- 2. • Rep to Customer Engagement • Allow your customers to engage your frontline staff directly • Make the dialogue 2 Way • Rethink QA • Change Behavior • Make it fun
- 4. Leadership to Front line engagement • Internal blogs
- 7. Amas Tenumah Vice President Contact Center Operations Teleflora linkedin.com/pub/amas-tenumah/9/959/a22