Amal Makki is seeking a customer service position where she can utilize her skills and talents. She has over 10 years of experience in customer service roles within the insurance and carpet industries. Her experience includes providing insurance quotes, ensuring high levels of customer service, and handling customer complaints. She is currently pursuing her Bachelor's degree in Elementary Education and holds an Associate's degree. She is proficient in Microsoft applications and fluent in English, Spanish, and Arabic.
Seeking a challenging, energetic, and responsible position that will utilize my education, background, and collegiate experience, expand my knowledge, and offer opportunities for personal and professional growth.
1. AMAL MAKKI
27227 Sheahan Drive • Dearborn Heights, MI 48127
Phone: (313) 467-6468 E-mail: amal.makki01@gmail.com
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OBJECTIVE
To obtain a customer service position where my skills, talents, and highly-
resourceful and fast learning nature can be used to benefit the company
and further my own advancement
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PROFESSIONAL EXPERIENCE
March 2011- Present Farmers Insurance Agency
Skills and Duties include but are not limited to:
• Customer Service Representative
• Promoted over the phone and in person insurance quotes
• Telemarketing, customer direct mailings
• Self motivated with high expectations to achieve, constantly setting
higher goals and working diligently to achieve them
• Strong customer relations skills and an ability to ensure the highest
level of customer service, trouble-shooting and problem solving in
the most professional manner.
March 2005- January 2011- Fawaz Insurance Agency
Skills and Duties include but are not limited to:
• Customer Service Representative
• Ensured highest level of customer service, trouble-shooting and
problem solving in the most professional manner
• Promoted over the phone and in person insurance quotes
• Strives for the highest goals and works diligently to achieve them
• Strong determination for the satisfaction of all customers needs or
concerns
July 2003- February 2005- Avita Carpet
Skills and Duties include but are not limited to:
• Interacted with customers to negotiate and finalize carpet sales
• Set up and maintain filing systems
• Provided carpet quotes over the phone and in person
• Processed and balanced all billing
• Strong ability to accommodate all customer cares, complaints and
concerns
• Handle incoming mail and distribute accordingly
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EDUCATION University of Michigan-Dearborn
Currently working on Bachelors in Elementary Education—Part time
Henry Ford Community College
Associates Degree completion in 2007
1997- 2001 Fordson High School
2. Completed High school Diploma
2014 - Kaplan Financial University
Certificate of Pre-licensing Course Completion for Property &
Casualty Insurance
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COMPUTER SKILLS • Proficient in Microsoft Applications (word, excel), Windows
9x-Vista
• Highly proficient in Spreadsheets, databases entry, and power
point
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OTHER SKILLS • Fluent in English, Spanish, and Arabic
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REFERENCE • Hassan Barakat 313- 999-7750
• Ali Fawaz 313-769-5500
• Alex Chaito 313-485-7387