1. Steven J. Hazard Jr.
21931 Pleasant (586) 557-3323 (Cell)
St. Clair Shores, MI 48080 hccauto@att.net (Email)
OBJECTIVE
Looking for a challenging yet rewarding career and the opportunity to show the various sides of the
automotive industry. I take pride in my work and strive to be the best that I can be. I never let anyone tell
me, “It can’t be done.”
PROFESSIONAL
EXPERIENCE:
CHRYSLER GROUP LLC December 2012 - Present
Auburn Hills, MI
Chrysler Media Vehicle Quality Group
• Perform vehicle retrofits on early and pre-production vehicles
• Diagnose and maintain media vehicle fleet
• Inspect and Road-test vehicles for quality
• Seek out and repair any fit, finish or BSR's on media vehicles
• Identify and collaborate with engineering group to resolve issues
• Actively participate in Chrysler Training programs
HCC Auto October 2008 – December 2012
Warren, MI
ASE Master Technician
• Automotive Repairs
• Drivability
• Mechanical
• Electrical
• Auto Body & Paint
• Insurance claims
TTi May 2008 – June 2010
Audi of America Headquarters
Auburn Hills, MI
Audi Technical Consultant
• Reviewed warranty claims submitted by the dealerships
• Evaluated and accepted or rejected application
• Explained rejection; provided information to customers
• Identified warranty trends; maintained records
• Assisted Dealership technicians resolve issues with Audi vehicles
• Data entry for every issue
• Assisted Product Support with time study & procedures on a portion of a
campaign
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2. GRANT TECHNICAL SERVICES August 2007 – May 2008
(RAYTHEON)
Troy, MI
Instructor for General Motors Technical College
• Provide technical training and support at assembly plant level
• Electrical training and support for End-of-Line repair technicians
• Research, develop and present training material for new models and vehicle
enhancements
RHD May 2007 - August 2007
Wixom, MI
Technical Consultant for media launch of Buick Enclave and Saab 9.3
• Assisted Engineers with vehicle preparations and repairs
AUDI OF AMERICA July 2006 – December 2006
Auburn Hills, MI
Warranty Auditor
• Reviewed warranty claims and dealer processes
• Developed plans of action in accordance to Audi policies and procedures
• Reported findings to management
ROYAL MOTORS August 2004 – July 2006
Warren, MI
Part-time technical support
• Vehicle maintenance and repairs
• Vehicle sales
MINACS WORLDWIDE March 2002 – August 2004
Audi of America Headquarters
Auburn Hills, MI
Audi Technical Consultant
• Reviewed warranty claims submitted by the dealerships
• Evaluated and accepted or rejected application
• Explained rejection; provided information to customer;
• Identified warranty trends; maintained records
• Assisted Dealership technicians resolve issues with Audi vehicles
• Data entry for every issue
• Assisted Product Support with time study & procedures on a portion of a
campaign
AUTO EUROPE October 2000 – March 2002
Birmingham, MI
Auto Technician (Foreign and Domestic)
• Specialized in Jaguar, LANDROVER, Audi, VW, Mercedes and BMW
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3. C.A.R. (JEROME DUNCAN FORD) January 1998-October 2000
Sterling Heights, MI
Service Manager
• Shop Foreman
• Automotive Technician (Body Shop & Service – All Makes and Models)
• Service Advisor
• Evaluated warranty claims within the guidelines of Ford Policy and
procedures
BUMPER TO BUMPER
AUTO SERVICE November 1996 - January 1998
Warren, MI
Owner Operator
• Touch – Up Work (Automotive)
• Automotive Repairs (All Makes and Models)
STARR HYDRAULICS March 1996 – July 1997
Warren, MI
Supervised Test Department
• Tested & Built Hydraulics Pumps, Valves and Motors
CENTERLINE AUTO SERVICE November 1993-November 1996
Warren, MI
First Year – Co-op (General Automotive Technician)
• Full Time Automotive Technician
EDUCATION: FITZGERALD HIGH SCHOOL, Graduated
ACCOMPLISHMENTS – Auto I (1992), Auto II (1993), Auto III (1994), Teachers
Assistant for Auto I & II (1994), Received Certifications (Engines, Brakes, and
Front-Ends) (1993), V.I.C.A. Club President, Participated in Automotive
Troubleshooting contests in 1993 & 1994. (Took First Place in regional Brake
Competition and took Third Place in State Competition for Brakes, Graduated Top
in Automotive Class, Graduated High School with College Credit in Automotive
Studies (Macomb Community College)
MACOMB COMMUNITY COLLEGE, Pursuing Degree
Warren, MI
AUTOMOTIVE CERTIFICATIONS:
ASE Master Certified
TECHNICAL SKILLS:
• Microsoft Office Suite
• Windows XP
• Outlook
• Internet/search engines
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