AM1415_Talent Capacity_TM
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The document outlines the proposed departmental structure and job descriptions for a Talent Management Program (TMP). It includes: 1) The departmental structure with the Vice President overseeing the Director of TMP, three Team Member Program roles, and three Program Synergy Company roles focused on recruitment, EP LEAD programs, and learning and development. 2) Job descriptions for the LCVP, Director of TMP, and six Team Member roles focused on tasks like tracking performance, ensuring training, coordinating synergy programs, and measuring success metrics. 3) Additional tips for managing synergy between the TMP and exchange operations departments through coordination, joint ownership, and balancing talent support.
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AM1415_Talent Capacity_TM
- 2. TM (Beginner) Departmental Structure VP TMP (1) TMP (2) TMP (3) Program synergy Co. (EP Recruitment) Program synergy Co. (EP LEAD) Goal 10 – 20 members TMP Learning Co.
- 3. TM (Beginner) Job Description for LCVP Role overall •Oversee integration process of LC operation to attract, engage and retain talents in LC. •Align organizational goals to develop TM strategy to support LC in achieving exchanges •Coordinate TLPs’ performance and development through LEAD programs Activities •Manage members’ performance and development •Ensure sufficient and suitable talent supply for all LC and departmental operations •Ensure high member retention rate •Oversee the execution of L&D for LC members •Excute LEAD programs to TLPs. •Drive high quality team experiences through team minimums tracking and education. •Deliver high quality Integrated experiences (IXP) •Oversee and support initiatives for GCDP and GIP programs Measure of Success •#talent planning review •%productivity •#monthly talent review •%retention rate •% Team Minimums fulfilment •$L&D implemented •% team minimums implementation •NPS •% Promoters •% Response Rate •# IxP •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •20-25 Hours
- 4. TM (Beginner) Job Description for Team Member (I) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP program. •Manage and execute recruitment synergy with OGX. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of recruitment drive in oGCDP and oGIP Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 5. TM (Beginner) Job Description for Team Member (2) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs and EPs. •Manage and execute EP LEAD synergy with exchange departments, Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Coordinate EP LEAD framework and implementation Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#EP plans implemented •NPS (for EP) Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 6. TM (Beginner) Job Description for Team Member (3) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs. •Coordinate TMP Learning and development in LC. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of general trainings in LC. Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#learning plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 7. TM (Intermediate) Departmental Structure VP Director TMP TMP (1) TMP (2) TMP (3) Program synergy Co. (Recruitment) Program synergy Co. (EP LEAD) Goal 20 – 35 members TMP Learning Co.
- 8. TM (Intermediate) Job Description for LCVP Role overall •Oversee integration process of LC operation to attract, engage and retain talents in LC. •Align organizational goals to develop TM strategy to support LC in achieving exchanges •Coordinate TLPs’ performance and development through LEAD programs Activities •Manage members’ performance and development •Ensure sufficient and suitable talent supply for all LC and departmental operations •Ensure high member retention rate •Oversee the execution of L&D for LC members •Execute LEAD programs to TLPs. •Drive high quality team experiences through team minimums tracking and education. •Deliver high quality Integrated experiences (IXP) •Oversee and support initiatives for GCDP and GIP programs Measure of Success •#talent planning review •%productivity •#monthly talent review •%retention rate •% Team Minimums fulfilment •$L&D implemented •% team minimums implementation •NPS •% Promoters •% Response Rate •# IxP •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •20-25 Hours
- 9. TM (Intermediate) Job Description for Director of TMP Role overall •Manage human resource system and learning to ensure leadership development in TMP programs. •Plan and develop recruitment and EP LEAD synergy in exchange operations. Activities •Assess Team Members’ performance and development •Assess Team Minimums tracking and education cycle for Team Members. •Ensure proper documentation and update of member’s database and tracking •Manage TMP feedback system to ensure Team Member’s satisfaction •Plan and develop rewards and recognition of Team Members •Coordinate with OGX for recruitment synergy. •Coordinate with ICX for EP LEAD implementation . Measure of Success •% productivity •#tracking implementation •%L&D implemented •NPS •% Promoters •% Response Rate •#synergy plans implemented •#EP plans implemented •NPS (for EP) Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •15-20 Hours
- 10. TM (Intermediate) Job Description for Team Member (1) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP program. •Manage and execute recruitment synergy with OGX. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of recruitment drive in oGCDP and oGIP Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 11. TM (Intermediate) Job Description for Team Member (2) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs and EPs. •Manage and execute EP LEAD synergy with exchange departments, Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Coordinate EP LEAD framework and implementation Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#EP plans implemented •NPS (for EP) Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 12. TM (Intermediate) Job Description for Team Member (3) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs. •Coordinate TMP Learning and development in LC. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of general trainings in LC. Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#learning plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 13. TM (Advanced) Departmental Structure VP Director TMP TMP (1a) TMP (1a) TMP (1b) Director TLP TMP (2a) TMP (2a) TMP (2b) Program synergy Co. (EP Recruitment) *Program synergy Co. (EP LEAD) Goal >36 members Program synergy Co. (EP LEAD) TMP Training Co. TLP Training Co.
- 14. TM (Advanced) Job Description for LCVP Role overall •Oversee integration process of LC operation to attract, engage and retain talents in LC. •Align organizational goals to develop TM strategy to support LC in achieving exchanges Activities •Manage members’ performance and development •Ensure sufficient and suitable talent supply for all LC and departmental operations •Ensure high member retention rate •Oversee the execution of L&D for LC members •Drive high quality team experiences through team minimums tracking and education. •Deliver high quality Integrated experiences (IXP) •Oversee and support initiatives for GCDP and GIP programs Measure of Success •#talent planning review •%productivity •#monthly talent review •%retention rate •% Team Minimums fulfilment •$L&D implemented •% team minimums implementation •NPS •% Promoters •% Response Rate •# IxP •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •20-25 Hours
- 15. TM (Advanced) Job Description for Director of TMP Role overall •Manage human resource system and learning to ensure leadership development in TMP programs. •Plan and develop recruitment synergy with OGX. Activities •Assess Team Members’ performance and development •Assess Team Minimums tracking and education cycle for Team Members. •Ensure proper documentation and update of member’s database and tracking •Manage TMP feedback system to ensure Team Member’s satisfaction •Plan and implement rewards and recognition of Team Members •Coordinate with OGX for recruitment processes. Measure of Success •% productivity •#tracking implementation •%L&D implemented •NPS •% Promoters •% Response Rate •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •15-20 Hours
- 16. TM (Advanced) Job Description for Team Member (1a) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs. •Manage and execute recruitment synergy with OGX. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of recruitment drive in oGCDP and oGIP Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#synergy plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 17. TM (Advanced) Job Description for Team Member (1b) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs. •Coordinate TMP Learning and development in LC. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of TMP trainings in LC. Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#learning plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 18. TM (Advanced) Job Description for Director of TLP Role overall •Manage human resource system and learning to ensure leadership development in TLP program. •Plan and develop LEAD programs for EP and TLPs. Activities •Assess Team Leaders’ performance and development •Ensure Team Minimums tracking and education for team leaders •Manage TLs’ feedback system to ensure Team Leaders’ satisfaction •Assess and plan local LEAD (TLP) programs •Develop alumni database of LC •Develop framework and communication plans for alumni engagement •Synergize with ER to engage with external learning partners •Develop and coordinate EP LEAD framework and implementation Measure of Success •%productivity •# tracking implemented •NPS •%Promoters •%Response Rate •#LEAD plans implemented •#alumni engaged •#learning partners engaged •#EP Plans implemented •NPS (for EP) Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •15-20 Hours
- 19. TM (Advanced) Job Description for Team Member (2a) Role overall •Coordinate human resource system and learning to ensure leadership development in TLP program. •Manage and execute LEAD programs for EP Activities •Assess Team Leaders’ performance and development •Coordinate Team Minimums tracking and education for team leaders •Create TLs’ feedback system to ensure Team Leaders’ satisfaction •Execute local LEAD programs •Manage and update alumni database of LC •Coordinate framework and communication plans for alumni engagement •Synergize with ER to engage with external learning partners •Coordinate EP LEAD framework and implementation Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#LEAD plans implemented •#alumni engaged •#learning partners engaged •#EP plans implemented •NPS (for EP) Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 20. TM (Advanced) Job Description for Team Member (2b) Role overall •Coordinate human resource system and learning to ensure leadership development in TMP programs. •Coordinate TLP Learning and development in LC. Activities •Track and coordinate Team Members’ performance and development. •Ensure Team Minimums tracking and education for TMP •Create TMP feedback system to ensure Team Member’s satisfaction •Execute rewards and recognition of Team Members •Assist in planning and execution of LEAD trainings in LC. Measure of Success •%productivity •#tracking implementation •NPS •%Promoters •%Response Rate •#learning plans implemented Competencies developed •Emotional Intelligence •Social Responsibilities Weekly Working Hours •10-15 Hours
- 21. Tips to manage the synergy better! • Have specific TM people in each department to COORDINATE performance and development of members as TM partner. (performance and development tracking is managed directly by TLPs) • TM members can also be part of the OC team, such as OC Info Session (of any TM related process) itself so that the synergy is perfect • Part of JD and MoS of TM needs to directly contribute to Exchange Operations (EPRD and EP LEAD) to ensure synergy happens. • On the MC level the MCVP TM has to balance talent support towards oGCDP, oGIP and TMP TLP – Check Talent Capacity model content for more information!