Sara Hertrampf of Alpine Communications presented on their company's history of offering subscriber training classes on internet and technology topics since the late 1990s. Alpine began by teaching basic email and internet browsing classes at local libraries and has expanded to offer a wide variety of classes on topics like Photoshop, eBay, social media, and more. Classes are taught by Alpine employees and are promoted through newsletters, websites, and local organizations to help customers of all skill levels learn to use Alpine's internet and technology services. Alpine aims to increase customer satisfaction and loyalty through these educational opportunities.