Alonzo S. Jackson II is seeking a career applying his business administration degree and management experience gained from various organizations including Maryland Live Casino, McDonald's, and Walt Disney World. He has a Master's in Human Resource Management expected in December 2018 from University of Phoenix and a Bachelor's in Business Administration from Morgan State University. His skills include Microsoft Office and experience in customer service, financial analysis, and management roles.

1. Alonzo S. Jackson II
5412 Eliot’s Oak Road #5
Columbia, Maryland 21044
Phone: 443.517.8367
Email Address: Al79Jack@yahoo.com
OBJECTIVE : To advance a careerapplying my degree in businessadministration, management experience,
customer service skills, and training obtained fromglobally recognized organizations, including Maryland Live
Casino, McDonald’s, Walt Disney World and American Red Cross.
EDUCATION
Master’s Degree, Human Resource Management/MBA,Expected Graduation, December 2018
University of Phoenix, Phoenix, Arizona
Master’s Degree, Human Resource Management/MBA,Attended,August 2013-May 2014
University of Maryland-University College, Adelphi, Maryland
Bachelor’s Degree,Business Administration, December 2010
Morgan State University, Baltimore, Maryland
· Walt Disney World Human Resources Courses:Hiring and Retention
· McDonald’s Management Training Program
SKILLS: Microsoft Office: Word, Excel, PowerPoint, Outlook
WORK EXPERIENCE
Walt Disney World, Orlando, Florida
Customer Service Representative/Food and Beverage March 2014 – May 2014
Efficiently covered multiple work areas to ensure Disney quality standards were successfully executed
Delivered highest levels of customer service to globally diverse population
Developed and implemented process improvements
Participated in Disney training program
Workforce Metrics Analyst January 2014-February 2014
Manage system archives and data warehouses used throughout data creation and collection process
Manage data transfer between workforce management systems by monitoring interface, resolving
discrepancies, identifying root cause and implementing process improvements
Demonstrated strong interpersonal skills
Demonstrated strong written and verbal skills
Maryland Live Casino, Hanover, Maryland
Main Banker July 2013-Jauary 2014
Responsible for servicing all cashiers and team member exchanges throughout the shift
Responsible for keeping cash drawer balanced and impressed
Responsible for completing currency transaction reports, W2G tax forms and multiple transactions logs
Successfully keeping an accurate record of all aspects of duties and responsibilities
Process Chip Fills and Credits for the Gaming Tables
Process Incoming and Outgoing Markers
Responsible for balancing and servicing all Self Service Equipment including replenishment of cassettes
and coin hoppers

2. Drop and Count Team Member May 2012-July 2013
Responsible for opening, removing and securing currency from slot machines and table games
Accurately count slot machine currency drop and tickets
Operates electronic currency counter/sorter and new wave ticket counter equipment
Informs supervisors of any ciscperpancies or variances
Contributes to a team effort and accomplished related results as required while ensuring the safety and
Security of guests and employees
McDonald’s, Columbia, Maryland
Manager Oct 2010 – July 2013
· Successfully manage restaurant according to highest standards: Supervise four (4) to eight (8) staff
members; train and mentor new team member; create schedules and ensure coverage; develop and
implement process improvements
· Collaborate with management team to encourage positive atmosphere, address challenges and implement
solutions
· Handle a variety of financial responsibilities: Close out monetary transactions daily and record on
spreadsheets; assist other managers resolving problems
Cashier Oct 2002 – Oct 2010
· Handled high volume of monetary transactions with efficiency and speed
· Demonstrated excellent communications abilities: responded to customer inquiries, customer needs, and a
variety of issues
· Trained new team members
· Promoted to management position based on demonstrated abilities and performance
Walt Disney World, Orlando, Florida
Customer Service Representative/Food and Beverage Aug 2008 – May 2009
· Efficiently covered multiple work areas to ensure Disney quality standards were successfully executed
· Delivered highest levels of customer service to globally diverse populations
· Developed and implemented process improvements
· Participated in Disney training program
VOLUNTEER/COMMUNITYSERVICE
· Financial Management Association, Morgan State University, Baltimore, Maryland
· Men in Ministry, Celebration Church, Columbia, Maryland
Volunteer Administration at American Red Cross, Baltimore, Maryland
Celebrate Recovery,Celebration Church, Columbia, Maryland
REFERENCES AVAILABLE UPON REQUEST