Track has three main modules that are aimed at different users. There’s the Track CRM, the Track Pulse Contact Center, and Track PMS. Users can choose to buy the entire suite as an integrated solution, or they can choose to purchase individual modules depending on their specific needs. In this slideshow, you will get to know about Track and it's features.

1. All About Track

2. Enterprise software solutions for leading hotels,
resorts and vacation rental managers
● Founded in 2000
● Cloud-based solution for
hospitality and vacation
rentals
● Integrated property
management features and
call tracking functionalities
● Three modules: Hospitality
CRM, Vacation Rental PMS,
and Pulse Contact Center

3. Main Features
Hospitality CRM
➔ Track CRM
➔ Lead management
➔ Text messaging
➔ Email marketing suite
➔ Survey
Vacation Rental Software
➔ All-in-one solution
➔ Trust accounting
➔ Channel management
➔ Housekeeping & maintenance
➔ Rate & reservation management
➔ Booking engine
➔ Triggers and automation
➔ Guest portal
➔ Unified inbox
➔ Owner management
Track Pulse Contact Center
➔ Call tracking
➔ Agent management
➔ Intelligent routing/IVR
➔ Contact center reporting
➔ Web chat
➔ Performance coaching

4. Available Platforms & Typical Users
● Track can be accessed online,
but does not currently have
Android and iPhone/iPad
apps
● Typical Track users include
small businesses, midsize
businesses, and large
enterprises

5. Training & Support
Training consists of:
● Videos
Users can get support through:
● Email/help desk
● Phone support
● Online knowledge base
● Online FAQs/forum

6. Awards
● Two Keystone Awards from
the Vacation Rental
Marketing Blog
○ Won in 2019
○ Won in 2021 as “Software
of the Future”

7. Pricing
● Track does not share its
pricing system online
● If you’re interesting in
learning how much Track
would cost for your
vacation rental business,
visit the Track website and
request a demo

8. User Reviews
● On Software Advice, Track
earned 4.4/5 stars
● 5 five-star reviews
● 4 four-star reviews
● 1 three-star review

9. Praise for Track
● User-friendly
● Easy to set up
● Efficient and organized
● Cost-effective
● Straightforward system

10. Common Complaints
● Users reported that help
tickets didn’t always get a
timely response
● Some reviewers felt better
options were available
● Lack of API
● Not mobile-friendly

11. Thanks for watching!
Visit RentalTrader.com to book your next vacation