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#ATAGTR2019 Presentation "QE Organization strategy in Digital Era" By Jitendra Dutt Sharma

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Jitendra Dutt Sharma who is Head of Competency Center at Amdocs Quality Engineering Services took a Session on "QE Organization strategy in Digital Era" at Global Testing Retreat #ATAGTR2019

Please refer our following post for session details:

https://atablogs.agiletestingalliance.org/2019/12/04/global-testing-retreat-atagtr2019-welcomes-jitendra-dutt-sharma-as-our-esteemed-speaker/

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#ATAGTR2019 Presentation "QE Organization strategy in Digital Era" By Jitendra Dutt Sharma

  1. 1. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs1 QE ORGANIZATION STRATEGY IN DIGITAL ERA JITENDRA DUTT SHARMA HEADOF ENGINEERING,AMDOCS
  2. 2. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs2 The Bollywood Story
  3. 3. Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs3 Welcome to Generation C! Connection | Community | Creation | Curation Enthusiastic brand advocates Seeking control and empowerment Personal, intelligent experiences Importance of immediacy
  4. 4. Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs4 3 forces shaping communications market OTT Content IoT Financial services Advertisement Healthcare intelligent DSP Digital economy Cloud Open APIs Service creation Microservices AI Analytics Big data DevOps- CI, CD Digital technologies In control Always connected Channel of choice Social Self-service Apps Consumer or enterprise Digital customer
  5. 5. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs5
  6. 6. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs6 01 02 03 04 Continuous learning culture Invest in People AI/ML & RPA based automations Integrated Intelligent Quality Engineering Focus on UX Digital Design Strategy & Scalable Solutions R&D effort towards developing Testing solutions Futuristic Vision Towards Maturity of QE GTR 2019 Agenda
  7. 7. Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs7 Integrated Intelligent Quality Engineering 1
  8. 8. Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs8 Journey from QA to Quality EngineeringTestingTechnologies #BlackBox #singularTools #LowLevelAutomation #DomainExpertise #MultipleTools #RegressionBasedROI #BusinessQATechnical #DevAligned #TestLifecycleAutomation Injecting Intelligence #SDET & DEV #TestingPlatforms #continuousEverything Methodology AutomationDesign tools ExpertiseBenchmarkInnovationFuture-looking Data analysis Traditional Balanced Technology Differentiator Quality Engineering Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs 10
  9. 9. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs9 QE Evolution Maturity Test cases and processes automated Basic Automation Scriptless Automation Test cases and processes using standard frameworks AI and ML based Testing Leveraging AI-ML to predict Test cases and run automated executions Integrated Quality Engineering Leveraging AI-ML in every phase of QE : D2D ( Test Design to Deploy) 1 2 3 4
  10. 10. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs10 Challenges with current AI implementation “We would like to reduce the amount of checking and manual work” “AI needs to better integrate across more systems to be truly useful” “We do not have adequate staff” 60% Are not satisfied with the current AI-based quality engineering solution People Technology Process
  11. 11. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs11 Integrated Intelligent Solution 1 New requirements 2 Generate test scenarios 3 Predict Regression and Progression testing suits 4 Automation Script Composition Pull data – Test Data Management Ensure Environments Readiness & Availability Test Execution Reporting 5 6
  12. 12. Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs12 Digital Design Strategy & Scalable Solutions 2
  13. 13. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs13 Importance of Digital Design Strategy for growth – Why? 665B$ Digital transformation market is projected to by 2023, at a CAGR of 18.1% 85% Of firms will implement or plan to implement IoT solutions >50% Of firms invested in all AI domains
  14. 14. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs14 QE strategy alignment with Digital Era The QE strategy should be aligned to handle Digital Transformation complexities and focus on: Seamless user experience QE tools to accelerate velocity & TTM Frameworks to test new technologies Ensure security, reliability & high performance to business E2E integrated testing framework for devices, systems, networks and applications Increase virtualization and cloud testing platform capabilities Unattended test automation leveraging RPA and ML capabilities
  15. 15. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs15 Testing considerations in Digital transformation program Compatibility Accessibility Usability Contents IoT integration Cloud Migration Security Performance 4G to 5G AI Blockchain Device Customer Experience Technology Integration Technology Transformation Business Microservices E2E Journeys Digital Transformation High risk of user churn due to poor UX Risks due to technology integrations Revenue losses due to performance High agility demands shorter testing cycles High vulnerability due to data access over multiple channels Testing Considerations
  16. 16. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs16 Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs16 Futuristic Vision 3
  17. 17. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs17 Technology Trends 2020 Multi- Experience AI SecurityAutonomous Things 5G Focus on immersive experiences that use Augmented reality (AR), Virtual (VR), mixed reality, multichannel human-machine interfaces and sensing technologies Include drones, robots, ships/cars & appliances, ex ploit AI to perform tasks usually done by humans Autonomous things offer transformational opportunities but also create security vulnerabilities in new potential points of attack Future of Cellular technology and most of the service providers are moving to 5G Source : Gartner & Mckinsey
  18. 18. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs18 Scale solutions for 2020 1 5 4 2 3 Invest in R&D to develop services Socialize Partnership with existing players Develop competency & capabilities by upskilling QE 2020 Show urgency & act now
  19. 19. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs19 Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs19 Invest in People 4
  20. 20. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs20 Becoming a True QE Professional ✓ Create your Dojo ✓ Learn in the groups ✓ Create PoCs & services ✓ Develop Interactive Labs & Practices ✓ Roll out the pilots
  21. 21. Information Security Level 2 – Sensitive © 2018 – Proprietary & Confidential Information of Amdocs21 The power of Amdocs Quality Engineering we lead • Leading testing vendor in the Communications industry since 2014 (NelosnHall) • Digital, agile & DevOps testing leader in the communications industry (technavio) • over 40 patents awarded (Amdocs BEAT, PDT, SAM, IES) we innovate • 13 patents pending for new IP developments • 35+ years of unmatched telco experience • Over 2500 Quality Engineering professionals • Over 30 Tier 1 customers globally we have • 95%+ project success • 65-90% automation level • 35% cost reduction we deliver • 95% early defect identification *examples • Strong network of Innovative partner solutions Information Security Level 2 – Sensitive © 2017 – Proprietary & Confidential Information of Amdocs 7

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