The document discusses best practices in transitioning insurance to e-insurance and takaful to e-takaful. It provides an overview of e-business definitions and strategies, and discusses how implementing e-business can increase efficiency across the insurance value chain through standardization, automation, and outsourcing. While certain complex insurance products are not well-suited for online sales, e-business lowers barriers to entry and increases transparency, competition and customer benefits. The document advocates for e-takaful to enhance transparency and empower policyholders in line with takaful's cooperative principles.
E-Commerce Business, Technology & Society, Full presentation covering the business model of e-Commerce starting from implementation, operation and revenue streaming, all about how to automate and sell online.
Here are slides to my lecture about ebusiness on my course Digital marketing.
If you want to hear what I've been talking about there go to Youtube https://youtu.be/_CA9KbHQYd0
E-Commerce Business, Technology & Society, Full presentation covering the business model of e-Commerce starting from implementation, operation and revenue streaming, all about how to automate and sell online.
Here are slides to my lecture about ebusiness on my course Digital marketing.
If you want to hear what I've been talking about there go to Youtube https://youtu.be/_CA9KbHQYd0
Please find here the presentation I've realised for VISA EUROPE for my 2d interview of the hiring process :
Initial subject : What position would you recommend to allow Visa to maintain its leadership in payment e.commerce?
Context : 7 days to realize it with my current job
Visa's conclusion of my presentation :
- Presentation was not enough VISA centric (sorry that eCommerce is not focus on Visa)
- I was supposed to explain more the V.me solution which is not yet released/official in Europe : V.me = Paypal copycat (this was not the subject !)
Very good exercise, but very disappointed with Visa methodology and behavior.
Anyway, the presentation is not perfect, but I should have charge VISA Europe.
Because, I 'm not a Visa collaborator, I can share this presentation I've realised.
Don't hesitate to contact me if you have any questions.
1.
•
•
• An e-commerce business model aims to use and leverage the unique
qualities of the Internet, the Web, and the mobile platform.
• There are eight key elements of a business model.
Value proposition
Defines how a company’s product or service fulfills the needs of customers.
Questions to ask:
• Why should the customer buy from you?
• What will your firm provide that others do not or cannot?
Successful e-commerce value propositions:
• Personalization/customization
•
Reduction of product search, price discovery costs
• Facilitation of transactions by managing product delivery
2. Revenue model
• Describes how the firm will earn revenue, generate profits, and produce a superior return
on invested capital.
Most companies rely on one, or some combination, of the following major revenue models:
• Advertising (Yahoo)
• Subscription (WSJ)
• Transaction fee (eBay)
• S ales (Amazon)
• Affiliate (MyPoints)
Why may a company want more than one revenue model?
3. Market opportunity
• • Refers to the company’s intended marketspace and the overall potential financial
opportunities available to the firm in that marketspace.
Marketspace
• Area of actual or potential commercial value in which company intends to
operate.
Realistic market opportunity:
•
Defined by revenue potential in each market niche in which company hopes
to compete.
Market opportunity typically divided into smaller niches
4. Competitive environment
• Refers to the other companies operating in the same marketspace selling
similar products.
Who else occupies your intended marketspace?”
• Other companies selling similar products in the same marketspace.
• Includes both direct and indirect competitors.
Influenced by:
• Number and size of active competitors
• Each competitor’s market share
• Competitors’ profitability
•
•
•
•
5. Competitive advantage
• Competitive advantage:
• Achieved by a firm when it can produce a superior product and/or
bring the product to market at a lower price than most, or all, of its
competitors.
“What special advantages does your firm bring to the marketspace?”
• Is your product superior to or cheaper to produce than your
competitors’?
6. Market strategy
• • The plan you put together that details exactly how you intend to enter a
new market and attract new customers.
Details how a company intends to enter market and attract customers Best
business concepts will fail if not properly marketed to potential customers.
Examples:
• YouTube having social network marketing strategy which lets users to
post content on the site for free;
• AOL distributing out free trial CDs through magazines and newspapers
7. Organizational development
• Development plan describes how the company will organize the work that
needs to be accomplished.
Work typically divided into functional departments, e.g, production,
shipping, marketing
This video is presented by USEP's BSCS student Alvin Mark U. Cabeliño under Mr. ND Arquillano as a partial fulfilment for Elective 4 -E-Commerce It talks about E-Commerce Fundamentals.
Identify the key components of e-commerce business models.
A successful business model effectively addresses eight key elements:
●Value proposition - how a company's product or service fulfills the needs of customers. Typical e-commerce value propositions include personalization, customization, convenience, and reduction of product search and price delivery costs.
●Revenue model -- how the company plans to make money from its operations. Major e-commerce revenue models include the advertising model, subscription model, transaction fee model, sales model, and affiliate model.
●Market opportunity -- the revenue potential within a company's intended marketspace.
●Competitive environment-the direct and indirect competitors doing business in the same marketspace, including how many there are and how profitable they are.
●Competitive advantage - the factors that differentiate the business from its competition, enabling it to provide a superior product at a lower cost.
●Market strategy -- the plan a company develops that outlines how it will enter a market and attract customers.
●Organizational development - the process of defining all the functions within a business and the skills necessary to perform each job, as well as the process of recruiting and hiring strong employees.
●Management team - the group of individuals retained to guide the company's growth and expansion.
A seminar providing an overview of multichannel customer engagement and its relevance to organisations.
Also contains some research from two seminars answering the questions 'do you have a multichannel strategy', 'what would be the benefits of multichannel', 'what are the barriers to adopting multichannel'
Contact:
@mfenna
http://about.me/markfenna
Please find here the presentation I've realised for VISA EUROPE for my 2d interview of the hiring process :
Initial subject : What position would you recommend to allow Visa to maintain its leadership in payment e.commerce?
Context : 7 days to realize it with my current job
Visa's conclusion of my presentation :
- Presentation was not enough VISA centric (sorry that eCommerce is not focus on Visa)
- I was supposed to explain more the V.me solution which is not yet released/official in Europe : V.me = Paypal copycat (this was not the subject !)
Very good exercise, but very disappointed with Visa methodology and behavior.
Anyway, the presentation is not perfect, but I should have charge VISA Europe.
Because, I 'm not a Visa collaborator, I can share this presentation I've realised.
Don't hesitate to contact me if you have any questions.
1.
•
•
• An e-commerce business model aims to use and leverage the unique
qualities of the Internet, the Web, and the mobile platform.
• There are eight key elements of a business model.
Value proposition
Defines how a company’s product or service fulfills the needs of customers.
Questions to ask:
• Why should the customer buy from you?
• What will your firm provide that others do not or cannot?
Successful e-commerce value propositions:
• Personalization/customization
•
Reduction of product search, price discovery costs
• Facilitation of transactions by managing product delivery
2. Revenue model
• Describes how the firm will earn revenue, generate profits, and produce a superior return
on invested capital.
Most companies rely on one, or some combination, of the following major revenue models:
• Advertising (Yahoo)
• Subscription (WSJ)
• Transaction fee (eBay)
• S ales (Amazon)
• Affiliate (MyPoints)
Why may a company want more than one revenue model?
3. Market opportunity
• • Refers to the company’s intended marketspace and the overall potential financial
opportunities available to the firm in that marketspace.
Marketspace
• Area of actual or potential commercial value in which company intends to
operate.
Realistic market opportunity:
•
Defined by revenue potential in each market niche in which company hopes
to compete.
Market opportunity typically divided into smaller niches
4. Competitive environment
• Refers to the other companies operating in the same marketspace selling
similar products.
Who else occupies your intended marketspace?”
• Other companies selling similar products in the same marketspace.
• Includes both direct and indirect competitors.
Influenced by:
• Number and size of active competitors
• Each competitor’s market share
• Competitors’ profitability
•
•
•
•
5. Competitive advantage
• Competitive advantage:
• Achieved by a firm when it can produce a superior product and/or
bring the product to market at a lower price than most, or all, of its
competitors.
“What special advantages does your firm bring to the marketspace?”
• Is your product superior to or cheaper to produce than your
competitors’?
6. Market strategy
• • The plan you put together that details exactly how you intend to enter a
new market and attract new customers.
Details how a company intends to enter market and attract customers Best
business concepts will fail if not properly marketed to potential customers.
Examples:
• YouTube having social network marketing strategy which lets users to
post content on the site for free;
• AOL distributing out free trial CDs through magazines and newspapers
7. Organizational development
• Development plan describes how the company will organize the work that
needs to be accomplished.
Work typically divided into functional departments, e.g, production,
shipping, marketing
This video is presented by USEP's BSCS student Alvin Mark U. Cabeliño under Mr. ND Arquillano as a partial fulfilment for Elective 4 -E-Commerce It talks about E-Commerce Fundamentals.
Identify the key components of e-commerce business models.
A successful business model effectively addresses eight key elements:
●Value proposition - how a company's product or service fulfills the needs of customers. Typical e-commerce value propositions include personalization, customization, convenience, and reduction of product search and price delivery costs.
●Revenue model -- how the company plans to make money from its operations. Major e-commerce revenue models include the advertising model, subscription model, transaction fee model, sales model, and affiliate model.
●Market opportunity -- the revenue potential within a company's intended marketspace.
●Competitive environment-the direct and indirect competitors doing business in the same marketspace, including how many there are and how profitable they are.
●Competitive advantage - the factors that differentiate the business from its competition, enabling it to provide a superior product at a lower cost.
●Market strategy -- the plan a company develops that outlines how it will enter a market and attract customers.
●Organizational development - the process of defining all the functions within a business and the skills necessary to perform each job, as well as the process of recruiting and hiring strong employees.
●Management team - the group of individuals retained to guide the company's growth and expansion.
A seminar providing an overview of multichannel customer engagement and its relevance to organisations.
Also contains some research from two seminars answering the questions 'do you have a multichannel strategy', 'what would be the benefits of multichannel', 'what are the barriers to adopting multichannel'
Contact:
@mfenna
http://about.me/markfenna
AlHuda Center of Islamic Banking and Economics (CIBE) is a well established name in Islamic Banking and Finance with state-of-the-art advisory, consultancy, education, training, research and product development services. AlHuda CIBE has organized number of international customized training workshops on Islamic Banking and Finance to build the capacity of young Islamic finance professionals. As a matter of fact that Pakistan keeps enough potential for the growth of Islamic Banking and Finance, AlHuda CIBE is going to organize Training workshop on Islamic Banking for capacity building in Islamic Banking Professionals.
Uzbekistan Lessor Association (ULA) signed a Memorandum of Understanding (MoU) with AlHuda Center of Islamic Banking and Economics (CIBE), to implement promote Islamic leasing business in the country with the help of its association members.
AlHuda CIBE is going to organize "Three Days Specialized Training Workshop on Islamic
Banking, Takaful and Islamic Microfinance" on 17 - 18 June, 2019 at Tajikistan
AlHuda CIBE is pleased to announce Islamic Finance prestigious Training series in USA Titled: “Islamic Banking & Finance- 26-27 June, 2019 at Washington, DC” and “Islamic Finance & Islamic FinTech- 29-30 June, 2019 at San Francisco, USA”.
AlHuda CIBE is going to organize "Global Takaful Forum" on August 26, 2019 at Istanbul - Turkey.
The objective of the event is to provide adequate knowledge and benefits of Takaful industry to the relevant market. The platform will help analyzing the problems hindering rapid development of Takaful worldwide that would surely help increasing financial inclusion.
CIS Islamic Banking and Finance Forum Auspiciously Concluded in Tashkent.
CIS Islamic Banking and Finance Forum was successfully concluded in Tashkent-Uzbekistan, yesterday. The purpose of that forum was to promote, strengthen and unite the Islamic Banking and Finance industry of the CIS countries, the theme of the forum was “CIS as new destination for Islamic Finance” which also addressed financial inclusion, fintech, Sukuk, Takaful, Islamic capital markets Islamic Microfinance, potential and opportunities of Islamic finance in CIS countries. Distinguished Speakers and industry experts from well serving organizations related to Islamic banking and finance, Islamic insurance (Takaful), and banking industry participated in the event. The aim of the forum was also to discuss the potential of Islamic finance in CIS countries, Investment avenue’s, FinTech, Sukuk, Takaful and Islamic capital markets by gathering stakeholders under one roof. The forum was organized by AlHuda Centre of Islamic Banking and Economics in partnership with multilateral organization Islamic Corporation for Development of Private Sector (ICD) – Islamic Development Bank (IsDB), Uzbekistan Bank Association.
AlHuda CIBE is going to organize "CIS - Islamic Banking and Finance Forum" on 02 May, 2019 along with "Two days post event workshop on Islamic Banking, Takaful and Islamic Microfinance" on May 03 – 04, 2019 at Tashkent, Uzbekistan
AlHuda CIBE is going to organize "Two Days Specialized Training Workshop on Islamic Banking and Finance" on June 20 – 21, 2019 at London, United Kingdom
AlHuda CIBE is going to organize "Three Days Specialized Training Workshop on Islamic
Banking, Takaful and Islamic Microfinance" on 21 - 23 March, 2019 at Dakar, Senegal
AlHuda Centre of Islamic Banking and Economics (CIBE) is a recognized name in Islamic banking and finance Market for trainings, research and advisory over the last 13 years. The prime goal has always been to remain stick to the commitments and provide state-of the-art Advisory Consultancy and Education through various well recognized modes viz. Campus programs, Distance learning programs, Trainings Workshops, Awareness Programs and Islamic Microfinance Products Development all side by side through our distinguished and generally acceptable and known Publications in Islamic Banking and Finance. We are dedicated to serve the community as a unique institution providing trainings, education and consultancy in the field of Islamic Banking & Finance not only in Pakistan but all over the world. We have so far organized more than 300 trainings, 32 successful campus programs and training courses with numerous national and international students.
AlHuda CIBE is pleased to announce its upcoming event the "African Interest-free Banking and Finance Forum" on 6th February, 2019 followed by Post Event Workshop “Interest-Free Banking & Finance, Insurance & Microfinance” on 7th - 8th February, 2019 at Addis Ababa, Ethiopia. The aim of this forum is to address the latest trends, challenges, and opportunities in Finance Industry of Africa.
The aim of this forum is to address the latest trends, challenges and opportunities in Islamic Financial Industry of Africa. This forum will also give an opportunity to all the institutions, organizations and professional to network and exchange business ideas.
AlHuda CIBE going to organize Two days specialized training workshop on Islamic Banking & Finance in Azerbaijan
E: info@alhudacibe.com
http://www.alhudacibe.com/conference2018/
AlHuda CIBE going to organize Two days specialized training workshop on Islamic Banking & Finance on 06-07 September, 2018 at London - United Kingdom
E: info@alhudacibe.com
http://www.alhudacibe.com/conference2018/IBFUK/
AlHuda CIBE going to organize Two days specialized training workshop on Islamic Banking, Finance and Islamic Microfinance at Philippines on 04-05 October, 2018
E: info@alhudacibe.com
http://www.alhudacibe.com/conference2018/IBIMFPH/
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4. Dubaï 06-
04-2005 4
E-business
Use of of electronic means to conduct
an organization’s business internally
and/or externally
Internal e-business
Better info sharing, knowledge dissemination
management reporting
External e-business
Formulation of a sales promotion,
Collaboration with partners
5. Dubaï 06-
04-2005 5
E-commerce
Focus on facilitating transactions and
selling of products and services online,
By internet or any other telecom
network,
Encompasses all trading steps :
Online (marketing, ordering, distribution), e-
payment
Buy-side activities (suppliers)
Selle-side activities (customers)
6. Dubaï 06-
04-2005 6
m-commerce
Subset of e-commerce
Similar online activities
Underlying technology is more specific
Limited to mobile telecom networks
Accessed through wireless hand-held devices
(mobile phones, hand-held computers,
personal digital assistants)
8. Dubaï 06-
04-2005 8
E-business strategy roadmap
Vision formulation
Business objectives definition
Customer value creation
Market segmentation and targeting
Organizational set up
E-business model formulation
9. Dubaï 06-
04-2005 9
Pre-requisites
Managers need to be «catalysts of change »
Combine positive traits of both the « visionary »
and the « efficient performer »
High levels of both creativity and analytical ability
Know that ideas by themselves are not enough to
build a profitable business
Able to find new ideas by analysing state-of-the art
cies within their industry and across other
industries
10. Dubaï 06-
04-2005 10
Vision formulation
Twofold goals :
Focus attention and effort of top
management and employees around a
common task
Encourage creativity and innovation by
expanding your thinking beyond the
existing boundaries of the cy and its
environment
11. Dubaï 06-
04-2005 11
Business objectives definition
Objectives have to be measurable
Allow progress tracking
Ex : % of savings amount due e-
business strategy implementation
12. Dubaï 06-
04-2005 12
Business objectives definition
Objectives have to be measurable
Allow progress tracking
Ex : % of savings amount due e-
business strategy implementation
13. Dubaï 06-
04-2005 13
Customer value creation
Low price
Become cost leader within the industry
Differentiation advantage :
Superior brand name, high service quality,
broad product selection,
Leverage information available to create
benefits for your customers (by data mining
techniques for instance)
14. Dubaï 06-
04-2005 14
Market segmentation
Closely linked to value creation
Two steps :
Select criteria for dividing you market into
segments
age, income for instance
Consumer (personal lines), corporate (commercial
lines)
Decide which segment to target
Segment’s needs driven products and services
15. Dubaï 06-
04-2005 15
Organizational set up
What scale?
Analysis of expected cost structure of e-business
activities
Analysis of each activity of the value chain
Analysis of its underlying cost drivers
What scope?
Products scope
Leverage the internet to establish partnerships with
complementors
How integrated?
Which e-business activities to perform in-house and
which ones to outsource?
16. Dubaï 06-
04-2005 16
Organizational set up
How to align physical-world strategy with e-
strategy?
Stragtegic decisions
Branding, pricing, IT and channel conflict
What structure?
Integrated into the existing organization
Leverage brand to attract customers to online channel
Multi-channel offering becomes possible, cross
promotions, shared IT
Set up inside a separate entity
17. Dubaï 06-
04-2005 17
Business model
Cost structure?
Consider individual parts of te value chain
Production, IT, marketing, sales an after sales service
How can we use internet to lower costs across the value
chain?
Revenue structure?
Transaction fees, advertising revenues,
subscription fees (in B2C e-commerce)
Assess sustainability of business model
Intensity of competition, substitutes, etc.
Leveraging data mining techniques to analyse customer
information
19. Dubaï 06-
04-2005 19
Business models for e-
insurance
Insurance cy’s websites
homepages of individual insurers
Products portals
Comprehensive standard websites for insurance
Aggregators
Internet insurance brokers
Online risk markets
Large risks placed with trading partners
Point of sale portals
product marketing through various theme-based pages
20. Dubaï 06-
04-2005 20
E-insurance difficulties
Complexity of some products
Claims settlement difficult to
standardise
Internet suited for products where the
contact with the cy is more frequent
Internet viewed as insecure medium for
high amounts
Regulation (licences)
21. Dubaï 06-
04-2005 21
Internet-product suitability
Low HighProduct complexity
LowTransactionvolumeHigh
* Large commercial risks
* Health insurance
* Commercial motor
* Household
* Motor
* Term life
More
advice/ Less
suitable
* Index linked life
products
* Annuity products
22. Dubaï 06-
04-2005 22
E-insurance advantages
Important market share gain potential
Standardised personal lines insurance
Limited suitability for sale via internet
Most life and pension products, health insurance,
commercial insurance
Enormous potential for improvements in
quality and service levels
Better tailored products
Shorter reponse times
Greater flexibility in cover structure
Better risk management support
23. Dubaï 06-
04-2005 23
E-business increases
efficiency
Sales, administration, claims
settlement, claims payment expenses
decrease for both personal and commercial lines
Personal lines cost cut potential >
Commercial lines cost cut potential
High level of advisory services and tailor made
products
24. Dubaï 06-
04-2005 24
Market entry barriers lowered
New entrants can avoid long and expensive
setting up of traditional sales network
“Lateral” from other sectors benefit from
easier access
Financial services, internet cies, banks, online brokers,
internet service providers
Internet presence and brand name to add insurance to
their product range
More efficiency
Established insurers face growing competitive
pressure
25. Dubaï 06-
04-2005 25
Towards more integrated e-
business models
E-business makes it possible to
disseminate information quickly and in
large volumes
Traditional value chain is deconstructed
and certain links are outsourced to
specialist providers
26. Dubaï 06-
04-2005 26
Internet impact on value chain
Product development & rating
Standardisation, data availability and analysis, new
risks
Marketing
New marketing opportunities, deintermediation,
reintermediation
Administration
Standardisation, automation
Asset management
Better information
Claims management
Automation, proximity to the customer, additional
services
28. Dubaï 06-
04-2005 28
Role of traditional brokers is
shifting
Standard products
Considerable competition
Products that need more advice and for
which prices and benefits are not easy
to compare
Using e-business, more finance management
and risk consulting services
Ex : complex pension products, commercial
lines
29. Dubaï 06-
04-2005 29
Customers benefits
Greater transparency, lower prices and
improved services
E-business opens up new ways of reducing
costs
Hardening competition ensures that these
benefits are passed on to the customer
Internet offers a number of possibilities of
increasing the value creation for customers
by means of increased transparency and
improved services
30. Dubaï 06-
04-2005 30
E-insurance conclusion
From purely info and communication medium
to important distribution channel
Focus from selling products to consumers
(B2C) to selling to commercial clients (B2B).
Internet does not only impact the distribution
but the entire business process
Challenge of continuously optimizing the
business processes
33. Dubaï 06-
04-2005 33
E-takaful
Prevent al-gharar, uncertainty and ambiguity
in the transaction
Provide to the consumers with comparative
informations between products available
Lead to more informed decision by
consumers
Scope of the cover, benefits and exclusions
Rate of tabarru’ for takaful vs saving
34. Dubaï 06-
04-2005 34
E-takaful
Young industry
Can leverage on the conventional insurance e-
experience
Comprehensive e-business strategies should be
built (eventhough takaful is a high level brand)
Takafulconcept & internet suitability
E-business enhances the transparency (involved
by the takaful concept)
E-business favor the participant’s empowerment
(involved in the takaful concept)
35. Sami Guellouz Dubaï 06-04-2005 35
Thank you
Sources
Swiss Re, Sigma n° 5/2000
Strategies for e-business, Prentice
Hall, Financial Times