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Alex sanders case study
The document discusses Alex Sanders, a star employee and product manager at Landon Care Products who is struggling with a new 360-degree performance review system. Sanders' boss, Sam Glass, is challenged with how to manage Sanders' strong personality and channel his talents. The performance review lacks transparency and many employees distrust the process. Suggestions are provided for how Glass could improve managing Sanders, such as moving him to a solo role temporarily, as well as ways to enhance the transparency and usefulness of the 360-degree reviews going forward.
Alex sanders case study
- 1. A day inthe life of Alex Sanders: Driving in fast lane at Landon Care Products By:- Prashant Chaubey (M1719) Rahul Kumar (M1720) 1
- 2. Content Characters Caseinsights Alex sander personality Challenges in hand of Sam Glass Conditions at Landon How to handle Alex Sander? How to improve 360⁰ performance review? 2
- 3. Characters Alex Sander Product manager in the toiletries division of landon care Sam Glass Alex Sander boss Hansen Leong Alex’s assistant Bety Garrison Senior sales executive Denis Henri French marketing head( Avant Garde) 3
- 4. Case Insights AlexSander the star employee at landon care products. Landon care was recently acquired by Avant-Garde, a multi billion- dollar European beauty giant company They had high hopes on landon as they thought it was their tickets to United States Avant Garde is to launch its first product in united states NOURISH 4
- 5. Personality traits ofAlex Sander Type A personality Machiavellianism Internal locus of control Narcissism 5
- 6. Challenges in handof Sam Glass What can Sam do as manager level to channel Alex’s talent and ensure success for product group and for Alex as an individual? Are there any recommendations to improve the 360⁰ process next year? 6
- 7. Condition at Landon Recent acquisition by Avant-Garde’s lead to implementation of 360⁰ performance review with which many employees were either not happy or not aware. Alex Sander, the product manager in toiletries department is a star performer. Sam Glass, product group supervisor is having a hard time managing the star performer. Alex Sander has some suspicion about 360⁰ performance review. 7
- 8. How to handleAlex Sander? Move Alex to a position (for short period) where interaction with people is scarce and Alex can do all work on his/her own. Sam needs to show “who is the boss” and take control. A motivational session on leadership development might help Alex Sander. (It may have negative impact too) Definitely, firing him is not an option!!! Sam must try to convince Alex that performance is not everything. (It could backfire- “create a wave he said”) Try to develop a bond between Alex and team. DO NOTHING 8
- 9. How to improve360⁰ performance review? There should be a good level of anonymity in the process. We believe that answers given by some people in review are not very honest. Employees must be made aware of real use of the review. Develop a feeing in employees that review is not tainted in any way. 9
- 10.