Alaa Mohamad Abouda is an experienced Information Technology Manager with over 15 years of experience in managing IT operations and implementing ERP systems. He has a proven track record of delivering projects on time and under budget while achieving cost savings. Currently he is managing the centralized IT systems across 5 branches for Al Ashrafiya International, where he leads a team of 5 people and oversees all technology functions from networking to applications to database administration.

1. Alaa Mohamad Abouda
Hawally  Kuwait
Phone: (965) 50132632 Email: alaa.abouda@gmail.com
INFORMATION TECHNOLOGY MANAGER
Proven Technical & Management Expertise in a Career Spanning 15+ Years
Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” ERP expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. In past 3 years alone, delivered more than $50 thousands in cost savings through vendor negotiations & additional $15 thousands through system improvements. Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget.
IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management
Capital Expenditure Planning / Contract Negotiations / Vendor Relations
Professional Experience
INFORMATION TECHNOLOGY MANAGER, Al Ashrafiya International, Kuwait 2011 - Present
Duties Include:
Handling Centralized IT spread among 5 Branch Offices across the globe.
Hire, train, develop, and lead a 5-person technical team. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for LAN/WAN Network Services , PC Desktop Systems, 24x7 Data Center Computer Operations , ERP (SAP) Implementation & Administration, Applications Systems, Database Administration, Web/Internet Design & Operations - Help Desk Operations.
Spearheaded transition from outdated organization-wide and departmental technologies to highly functional, streamlined, and cost-effective client-server technologies and business solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity and safety.
Managing and troubleshooting Al Shamel (ERP) in parallel with SAP (ERP)
 Manages 3rd party developers, consultants and in-house IT team.
Key Projects & Achievements:
Completed, in just 6 months -- 12 months ahead of schedule -- a complex ERP (SAP) project forecasted to take more than 1.5 years and involving replacement of existing ERP (Al Shamel).
Delivered $100 K in cost savings through aggressive negotiation of contracts and pricing on a budgeted for ERP system purchase, implementation and consulting services.

2. Alaa Mohamad Abouda Page 2
TECHNICAL SUPPORT MANAGER, Unisoft, Kuwait 2005 - 2011
Primary job responsibilities include to provide technical support with Al Shamel (ERP) system.
Dealing with more than 500 customers assigned to solve the ERP related issues.
Providing In-House training sessions to different customers to introduce them with basic ERP functions and basic troubleshooting techniques.
Supervising a team of 6 Engineers.
Assigning daily jobs to the engineers and providing weekly sessions for extensive troubleshooting.
MARKETING MANAGER, Salsabel Inc., Kuwait 2002 - 2005
Managing and troubleshooting Al Shamel (ERP) system.
Demonstrating ERP (AL Shamel) System to different customers.
Involved in the Business Analysis for different companies.
Implemented ERP solution for different companies during different projects.
Improved software (Al Shamel) availability 99.99%.
 Work on ad-hoc and special projects.
Education & Credentials
B.S. in social work (1984)
Diploma in computer science
Recent Technical Training:
SAP version 9.0
SQL Server Database Administration
Windows Server 2008 R2 Administration
Personal Information:
Residency Status : Transferable (18 No.)
Civil ID No. :260112702956
Driving License : Holds Valid Kuwaiti Driving License.
Languages
English - Arabic .
References
Available upon request.