Akua Twumwaa Biritwum is seeking a position in customer care or as a certified nursing assistant that allows her to help patients and contribute her knowledge. She has a Bachelor's degree in Communication Design from KNUST Kumasi-Ghana and nursing assistant certificates from American Medical Career Training Centre. Her experience includes working as a call center agent, sales support, and certified nursing assistant at various facilities where she assisted patients with daily tasks and ensured their safety and comfort.

1. Akua Twumwaa Biritwum
98-38 57th Ave Apt 14H
Corona –New York
11368
atbiritwum@yahoo.com
(646) 240-2178
Objective:
Seeking a position at an organization that will utilize my skills in Customer Care, or
Certified Nursing Assistant and Patient Care Technician. That will allow me
contribute my knowledge in Customer Assistance or in Product branding and also in
promoting health care to needed patients.
EDUCATION:
Bachelors of Arts, KNUST Kumasi-Ghana
Communication Design Major (2006-2010)
Nursing Assistant Certificate, American Medical Career Training Centre, Jamaica
New York-2011
York College, Nursing Major. Jamaica NY -11451 (2017)
Patient Care Technician, American Medical Career Training Center, Jamaica New
York- 2015
EXPERIENCE:
Millicom (Tigo-Ghana Office) as Call Centre Agent 2010
 Assist customers with general telecommunication issues via phone
 Communicate appropriately with customers
 Handle calls professionally even in dealing with angry or upset customers
 Use Questioning and Answering skills to help customers
 Call backs, Transfer calls, Forward Calls to appropriate channels
Macys (Queens Center Mall) as Sales Support 2011
 Assist customers with finding the right product
 Stock up on products
 Communicate with customers to find out what will best suit them

2.  Manage the Stock room in keeping it clean and accessible
 Partake in stocktaking and product fulfillments.
Margaret Tietz Nursing & Rehabilitation Centre, Jamaica NY- CNA/ internship,
08/2011-09/2011
 Took vital signs: temperature, pulse, respiration and pressure
 Assisted with oral hygiene performance and feed patients daily
 Transfer patients from bed to w/c and measure urine output
 Interacted with patients and staff
 Correct unsafe conditions as appropriate. Report all unsafe conditions to
immediate supervisor
Park Terrace Care Center, 59-20 Van Doren- NY 11368, Certified Nursing
Assistant, 09/2011-Current
 Took vital signs: Temperature, pulse, respirations and pressure
 Assisted with oral hygiene performance and feed patients daily
 Turning and positioning
 Infection precautions observed
 Transfer patients with correct equipment from bed to wheelchair
 Assisted Charge nurse with patients ROM and ambulation
Reference Upon Request