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1 | P a g e
ALLAMA IQBAL OPEN UNIVERSITY
Course Financial Accounting
Code (8501)
Semester Autumn, 2014
Level MBA Marketing (3½ Years)
Tutor Sir Asif Muzaffar Sheikh
Name waQas ilYas
Roll # BA 582702
Assignment # 02
Topic = Analysis of AIS of any Public
Limited Corporation.
2 | P a g e
ACKNOWLEDGEMENT
All gratitude and thanks to almighty “ALLAH” the gracious,
the most merciful and beneficent who gave me courage to
undertake and complete this task. I am very much obliged
to my ever caring and loving parents whose prayers have
enabled to reach this stage.
I am grateful to almighty ALLAH who made me able to
complete the work presented in this report. It is due to HIS
unending mercy that this work moved towards success.
I am highly indebted to my course instructor for providing
me an opportunity to learn about the “which is vital
ingredient” of MBA program. I am very grateful to my
teacher (Sir Asif Muzaffar Sheikh) for providing me guideline
for the completion of this report.
I feel great pride and pleasure on the accomplishment of
this report.
3 | P a g e
ABSTRACT
This report is the Practical part of the most vital practice of
our MBA-Marketing program. The sole objective of my
activity is to familiarize with the practical manipulation of
business organization. This report has been written to know
how big organizations like United Bank Limited manage their
teams to achieve their common goals.
In the first phase of the report there is the general
introduction about the company and then different terms
have been explained, then the mission, values, different
services and different strategies of the organization have
been explained. In the next part, SWOT analysis of the firm
have been done by the help of which it is identified that
what are the strong areas of the company and where it
lacks so that it can improve, and then in the end most
important my experience while visiting in the UBL.
4 | P a g e
DEDICATION
This report is dedicated to the greatest man in the world
that shows us the right path. Who is the great patron of the
mankind that is Holy Prophet Hazrat Muhammad (PBUH).
I would also like to dedicate this small effort of extract to my
Parents and Teachers. They have always been a shining star
to look upon, to give light and to show me the directions
whenever I am lost. May Allah give them more strength and
long life to guide me forever. Ameen!
5 | P a g e
Table of Contents
Introduction of Topic 06
Practical Review of Company 13
Application of Topic 15
Vision Statement 19
Mission Statement 19
SWOT Analysis 20
Conclusion 21
Recommendations 22
References 22
6 | P a g e
Introduction of Topic:
Analysis of AIS of any Public Limited
Corporation
Facilitate the accounting process. With accounting information
systems, a computer program performs accounting processes such
as payroll, accounts payable/receivables,general ledger and
others. In addition, such as system streamlines multiple accounting
processes by assisting with compiling and recording financial
information for better record keeping. Because accounting
information systems are expected to continue to grow over the next
10 years, there is an increased need for people who know how to
use them.
Function
The use of information systems is crucial in recording vitalfinancial
data. Major corporations keep data such as sales, profits, expenses
and many other items for financial reporting and budgeting.
Additionally, these systems allow some type of transaction recording
on a periodic basis. Good record keeping is important for both tax
purposes and possible audits. By using computerized accounting
information systems to manage accounting processes and maintain
proper records, companies are able provideaccurate, timely data
to shareholders and/or regulatory agencies when necessary.
7 | P a g e
Benefits
Accounting information systems providesbusinesses with the ability
to record all typesof financial information for futureuse. In addition,
these systems are huge time-saversand make the accounting
processes and procedures easily repeatable. Because of that,these
systems savecompanies money because the number of people
needed to complete accounting processes is reduced. Also, the risk
of human error is drastically reduced because the computer systems
manage the accounting processes, and documents are
automatically created by the systems. It is imperative that businesses
keep accuratebooks, and accounting information systems make
this requirement much easier to meet.
Important sub topics
Important sub topics are:
Careers
Because the accounting industry has become much more
computerized, the role of accountantsand auditors are changing
drastically. Instead of doing many of the tedious tasks that are now
handled by the computer systems, accounting professionals are
seen more as system managers, information analysts and/or advisers.
Accounting information systems professionals usually go into careers
in accounting systems, systems design, accounting systems
management, auditing, consulting and other systemsrelated areas
of accounting. The salary for these positions ranges anywherefrom
$54,000to $85,000 or more a year, depending on experience.
8 | P a g e
Curriculum
Generally, in addition to the standard accounting curriculum, a
student studying accounting information systems will take several
information systems classes. Courses such as accounting information
systems, systems analysis and design, and databaseanalysis design
are commonplace in most programs. Courses such as system quality
assurance and controls, and e-business-type courses are also
included.
Considerations
The accounting information systems profession is growing rapidly with
the advent of businesses computerizing their accounting processes.
As a result, businesses are seeking professionals with not only an
information systems background,but also people who understand
accounting concepts. Although studentspursuing an accounting
information systems degree are faced with pretty rigorous
coursework, pursuing this line of study will reap many rewards
because the career outlook for this profession is excellent in terms of
job growth and financial rewards.
Troubleshooting
The importance of an accounting system documentation is clearly
visible when something goes wrong and people need to figure out
how to fix it. For example: An accounts payable system is adding a
weird tax to certain vendors.The easiest way to find out the cause of
this issue is to review documentation to see how the system was set
up and why. This is crucial when a system is first put to use and
people are finding unexpected issues. Maybe a report is asking for
information that doesn't exist. Looking into the documentation would
9 | P a g e
help in fixing the problem by showing where this information is set up
within the system.
Decisions
Documentation of an accounting system should present decisions as
a system is implemented. Many systems allow for lots of flexibility and,
along with the flexibility, come decisions. For example,
documentation would show who decided how many digits an
account should have,and the reasons why that decision was made.
This is quite important when a firm undergoes major changes and
new management wantsto understand decisions made by people
no longer there. Maybe those decisions were wise; maybe not. But
at least thereis some documentation of decisions made for the firm.
Changes
When a system needs to be updated with a new version or a new
module, havingproper documentation can help in making this
process go faster. This is crucial if an accounting program was
designed specifically for a company. Any technical details are very
important when considering compatibility with other software and
any changes needed to the program. For example, you may need a
fixed asset module and you want that module to transfer information
to the general ledger.The documentation should give you clues as
to whether you can do that,and if so, what needs to be done.
Usually, information technology (IT) folks use documentation for
technical information.
10 | P a g e
Format
Good documentation for accounting systems are usually a
combination of flowcharts and text. Many times, a data diagram
shows how a system was developed and implemented better than
text. These can be a bit complicated to understand,so make sure
your documentation has a legend so you can follow the concepts.
Other formats for documentation are in the form of questionnaires,
where specific questions are asked and answers are documented.
Based on answers, reports and other accounting system issues are
resolved. Many times documentation has both flowcharts and
questionnaires.
Considerations
Many firms document how and why a certain accounting system
was selected instead of others. That can giveusers a really good
idea of what the thinking was then,even if none of the decision
makers are around for questions. Since a system implementation can
be expensive,minutes of meetings are usually available to
document the decision process. Maybe free training was offered by
one vendor that wasmore attractivethan another.So, even before
a system implementation is under way, documentation should be
available as well.
Control Environment
The control environment is the overall attitudeand tone of an
organization toward internal control. Often talked about as "tone at
the top," an effectivecontrol environment startswith management
that is interested in such controls. The control environment affectsa
company's internal control through explicit and implicit actions.
11 | P a g e
Explicitly, a strong control environmentis shown through
management taking time to design and implement internal controls,
monitor risk and communicate the results to employees. Implicitly,
strong control environmentsare demonstrated by management that
doesn't tolerate circumnavigation of controls and clamps down on
those who bypass the control system.
Risk Assessment
Risk assessment means determining how relevant risks affect the
business objectives of your company. An effectiveinternal control
system has internal controls mapped to the risks that could impede
the company's success. Of course, mapping controls to risk requires
that you identify these risks in the first place. This is where the risk
assessment component of the framework comes in. A best practice
is to perform an annual risk assessment during the company budget
process.
Information and Communication
A business can design the best internal control system in the world,
but if employees don't know about it, thereis little chance of it
benefiting the company. The information and communication part
of the internal control framework is charged with making sure that
information gets where it needs to be in the organization. While this
includes information from company management getting to
employees, it also includes information from employees making it to
management. For example, implementation of a policy to report
suspected fraud would be included in the information and
communication part of the framework.
12 | P a g e
Monitoring
The monitoring part of the internal control framework is somewhat
like an annual checkup for the control system. Even thebest internal
control systems should adapt to changes in the company or the
business environment.To check for these changes, small businesses
should conduct periodic evaluationsof the entire internal control
system and act on the results of these evaluations.
Control Activities
When most people think about internal control, control activities are
what come to mind. These are the specific actions that
management and employees take to maintain internal control. For
example, a company determines during the risk assessment that
theft of cash is a risk to the company's profitability. The company
then designs a control to counter the risk. For this example, the
company may implement that only one person uses a cash drawer
on a shift. The rule of one person per cash drawer is the control
activity in this situation.
13 | P a g e
Practical study of the organization
United bank limited (UBL) is established on 7 November 1959 and it
has assets of over Rs. 550 billion and a solid track record of 50 years.
In addition is to convenienceof over 1112 branchesserving you
throughout thecountry and also at severaloverseaslocations.
United bank limited has taken progressivesteps and has introduced
innovativeand servicesto providea varietyof banking and
financing services.
UBL Branches in following Countries
Bahrain
Qatar (UAE)
United states of America
United Kingdom
Switzerland
14 | P a g e
With over 1400 domestic branchesall over Pakistan and 19 overseas
branches UBL is one of the largest banks in Pakistan.
In the Net banking service of UBL offers a simple, convenient &
secure method of accessing in bank amount on the internet United
bank limited has assets of over Rs. 550 billion and solid track record of
fifty years. In addition to the convenienceof over branchesserving
throughout is the country and also at severaloverseaslocations.
United Bank limited has assets of over 550 billion and solid track of 50
years .Its date established November 7, 1959 United Bank limited is
the group principles activities are to providecommercial banking
and other financial services. The group offers personal banking ,
cash management , retail loans and financial services including
deposits , savings, current bank account , vehicleloans , personals
loans , goal banking , lending to priority sector and small scale sector
, foreign exchange and export finance, corporate loans and
equipment loans . The groups operate through 1112brancheswith in
Pakistan and 20 branchesoutside Pakistan.
Head Office
State Life Insurance Corp. Building #1,
P.O. Box No.: 4306
Phone: (92-21) 111-825-111
Gram: "UNITED"
Fax: (92-21) 2413492
Subsidiary
15 | P a g e
United Bank AG Zurich, Switzerland
UBL Fund Managers Limited
United Executors and Trustees Company Limited
Associated Company
Oman United Exchange Company, Muscat
UBL Insurers Limited
Practical Study of the
Organization with Respect to
Topic
Many further accounts information system are running in UBL which
are:
Omni Account Holders can use their Omni Account throughthe SMS
Channel. By use of simple SMS Commands they can availan array of
Banking Services. To use account through SMS Commands you don’t
need a Special SIM or GPRS Connection.
16 | P a g e
How to Activate?
To use Omni account through SMS you need to havean Account
SMS PIN. At the time of Account activation,thecall Center
representativewill ask you to generatean Account SMS PIN and
guide you through theprocess.
In case you forget your SMS PIN please call 111-825-
777 for PIN re generation. How easy it is to use?
It’s very easy to use Omni Account through SMS channel. It’s just a
three step process:
Step 1: Send SMS command to 8257
Step 2: Receive system generated call from Omni
Step 3: Enter you Omni Account PIN to complete thetransaction
Mobile Top-up
By using SMS Command you can easily get Mobile Top Up
anywhere,any time and also for any mobile#.
There are no charges for mobile top-up. Top-up can be availed of
following Mobile Services:
Ufone
Zong
Steps to get MobileTop Up:
Go to the write message option of your mobile phone
Type command following command and send it to 8257 Ez e.g.
Ez 70 ufone 03121234567 1234
Type following command and send it to 8257 pay bill e.g. pay
bill 6000 KESC 12546789412 1234
17 | P a g e
You will receive a system generated call back from Omni and
possible callback # will be 02132404567, 02132445785 or
02132487513 03 or 03158258888
To confirm transaction,authenticateyourself and enter OmniPIN
which you have created at the time of Account Activation
You will receive confirmation SMS from 8257 that you have
successfully loaded your mobile balance.
Withdrawal Agent
Please take your original CNIC along with you when you want
to collect your cash from UBL Omni Dukaan
Giveyour 16 digit disbursal code to UBL Omni Dukandar and
show your original CNIC
On successful completion of transaction you will be handover
the printed receipt along with the cash.
You will receivean automated confirmation SMS from '8257'
Withdrawal at UBL Branch
When you go to collect your cash from the specified branch,fill
out UBL Omni Cash withdrawal slip
Provideteller with 16 digit disbursal code, transaction amount &
CNIC
Present your payment slip to the teller and collect your cash.
18 | P a g e
How to open a UBL Omni (Level 0) Account - for
individuals only
Customer can open UBL Omni (Level0) Account just by following
these simple steps:
Visit nearby UBL Omni Dukaan with original CNIC and initial
deposit amount (Rs 100 minimum)
UBL Omni Agent will take a digital picture of customer and
his/her original CNIC (front side only)
Customer will submit initial deposit amount, i.e Rs.100
(minimum) to UBL Omni Agent
Customer can ask UBL Omni agent for instant ATM card (if
required) by paying Rs.250 ATM fees
Agent will providea printed receipt along with Terms and
Conditions
Customer will receiveSMS from "8257" informing them that their
Account Opening Request has been initiated
Customer can conduct one withdrawaland deposit
transaction before account activation.
Customer will be contacted by Contact Center representative
for account activation within three working days (subject to
verification of CNIC information)
Upon activation of Omni account, customer will receivea
confirmation SMS from "8257" after activation of Omni account,
the following account limits for level 0 will apply:
Daily Monthly Annually
Maximum Account
Balance Limit
Rs. 15,000 Rs. 25,000 Rs. 120,000 Rs. 100,000
19 | P a g e
Vision
To be a world class bank dedicated to excellence, and to surpass
the highest expectations of our customers and all other stakeholders
Mission
Set the highest industry standard for quality, across all areas of
operation, on a sustained basis
Optimize people, processes and technology to deliver the best
possible financial solution to our customers
Become the most sought after investment
Be recognized as the employer of choice
Data collection methods
The Primary & Secondary data of this Assignment
come from the:
Interviews of Personnel of UBL
Different Websites
Newspapers
20 | P a g e
SWOT Analysis:
Strengths
 Businesses use AIS to make their Accounting Activities
Easier, Quicker and more Accurate.
 AIS Gives safe time to employees and Avoid Mistakes.
Weakness
• Less Opportunities of Non Experience Persons.
• Errors in Computerized System can Lead to Poor
Decision Making.
Threats
• Hacking
• Security Threats
Opportunities
• Advance in Technology.
• Enhance the Information System.
21 | P a g e
Conclusions
During my Internship in United Bank limited (UBL) I observed
many things at the Bank such as its working procedures,
policies, and many other aspects of practical natureof a big
organization. On the basis of all these observationsI came to
the conclusion.
United Bank limited (UBL) HRM department has shown excellent
performancein theHuman ResourceManagement. Employees
are well paid over time different allowances in comparison with
others organizations. The United Bank limited (UBL) providing
bank rules pensions for retirement benefits, basic health-care
facilities, as well as apprenticeship schemes and training
programmed for new officers and other different categories of
new employees.
To association gives the right and confidence to convey labors
problems to top management in better way. The higher
authorities some time problems ignore the association and its
problem the higher authorities should give special attention to
association and labor management problems.
As Bank grow in complexity the number of problems increases
Managers frequently attempt to solve these problems by
creating new systems, policies, procedures, forms.
22 | P a g e
Recommendations
Make it Easy to Understand & Operate For Employees.
Effective Plans to Face the Problems.
Improve Decision Making Capabilities.
Increase the Sharing of knowledge.
References
www.ubldirect.com
www.ublonline.com
Wikipedia
Relevant text book of AIOU
Personal observations
Discussion by UBL Branch Manager
Teacher discussion

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Analysis of AIS of any Public Limited Corporation (UBL)

  • 1. 1 | P a g e ALLAMA IQBAL OPEN UNIVERSITY Course Financial Accounting Code (8501) Semester Autumn, 2014 Level MBA Marketing (3½ Years) Tutor Sir Asif Muzaffar Sheikh Name waQas ilYas Roll # BA 582702 Assignment # 02 Topic = Analysis of AIS of any Public Limited Corporation.
  • 2. 2 | P a g e ACKNOWLEDGEMENT All gratitude and thanks to almighty “ALLAH” the gracious, the most merciful and beneficent who gave me courage to undertake and complete this task. I am very much obliged to my ever caring and loving parents whose prayers have enabled to reach this stage. I am grateful to almighty ALLAH who made me able to complete the work presented in this report. It is due to HIS unending mercy that this work moved towards success. I am highly indebted to my course instructor for providing me an opportunity to learn about the “which is vital ingredient” of MBA program. I am very grateful to my teacher (Sir Asif Muzaffar Sheikh) for providing me guideline for the completion of this report. I feel great pride and pleasure on the accomplishment of this report.
  • 3. 3 | P a g e ABSTRACT This report is the Practical part of the most vital practice of our MBA-Marketing program. The sole objective of my activity is to familiarize with the practical manipulation of business organization. This report has been written to know how big organizations like United Bank Limited manage their teams to achieve their common goals. In the first phase of the report there is the general introduction about the company and then different terms have been explained, then the mission, values, different services and different strategies of the organization have been explained. In the next part, SWOT analysis of the firm have been done by the help of which it is identified that what are the strong areas of the company and where it lacks so that it can improve, and then in the end most important my experience while visiting in the UBL.
  • 4. 4 | P a g e DEDICATION This report is dedicated to the greatest man in the world that shows us the right path. Who is the great patron of the mankind that is Holy Prophet Hazrat Muhammad (PBUH). I would also like to dedicate this small effort of extract to my Parents and Teachers. They have always been a shining star to look upon, to give light and to show me the directions whenever I am lost. May Allah give them more strength and long life to guide me forever. Ameen!
  • 5. 5 | P a g e Table of Contents Introduction of Topic 06 Practical Review of Company 13 Application of Topic 15 Vision Statement 19 Mission Statement 19 SWOT Analysis 20 Conclusion 21 Recommendations 22 References 22
  • 6. 6 | P a g e Introduction of Topic: Analysis of AIS of any Public Limited Corporation Facilitate the accounting process. With accounting information systems, a computer program performs accounting processes such as payroll, accounts payable/receivables,general ledger and others. In addition, such as system streamlines multiple accounting processes by assisting with compiling and recording financial information for better record keeping. Because accounting information systems are expected to continue to grow over the next 10 years, there is an increased need for people who know how to use them. Function The use of information systems is crucial in recording vitalfinancial data. Major corporations keep data such as sales, profits, expenses and many other items for financial reporting and budgeting. Additionally, these systems allow some type of transaction recording on a periodic basis. Good record keeping is important for both tax purposes and possible audits. By using computerized accounting information systems to manage accounting processes and maintain proper records, companies are able provideaccurate, timely data to shareholders and/or regulatory agencies when necessary.
  • 7. 7 | P a g e Benefits Accounting information systems providesbusinesses with the ability to record all typesof financial information for futureuse. In addition, these systems are huge time-saversand make the accounting processes and procedures easily repeatable. Because of that,these systems savecompanies money because the number of people needed to complete accounting processes is reduced. Also, the risk of human error is drastically reduced because the computer systems manage the accounting processes, and documents are automatically created by the systems. It is imperative that businesses keep accuratebooks, and accounting information systems make this requirement much easier to meet. Important sub topics Important sub topics are: Careers Because the accounting industry has become much more computerized, the role of accountantsand auditors are changing drastically. Instead of doing many of the tedious tasks that are now handled by the computer systems, accounting professionals are seen more as system managers, information analysts and/or advisers. Accounting information systems professionals usually go into careers in accounting systems, systems design, accounting systems management, auditing, consulting and other systemsrelated areas of accounting. The salary for these positions ranges anywherefrom $54,000to $85,000 or more a year, depending on experience.
  • 8. 8 | P a g e Curriculum Generally, in addition to the standard accounting curriculum, a student studying accounting information systems will take several information systems classes. Courses such as accounting information systems, systems analysis and design, and databaseanalysis design are commonplace in most programs. Courses such as system quality assurance and controls, and e-business-type courses are also included. Considerations The accounting information systems profession is growing rapidly with the advent of businesses computerizing their accounting processes. As a result, businesses are seeking professionals with not only an information systems background,but also people who understand accounting concepts. Although studentspursuing an accounting information systems degree are faced with pretty rigorous coursework, pursuing this line of study will reap many rewards because the career outlook for this profession is excellent in terms of job growth and financial rewards. Troubleshooting The importance of an accounting system documentation is clearly visible when something goes wrong and people need to figure out how to fix it. For example: An accounts payable system is adding a weird tax to certain vendors.The easiest way to find out the cause of this issue is to review documentation to see how the system was set up and why. This is crucial when a system is first put to use and people are finding unexpected issues. Maybe a report is asking for information that doesn't exist. Looking into the documentation would
  • 9. 9 | P a g e help in fixing the problem by showing where this information is set up within the system. Decisions Documentation of an accounting system should present decisions as a system is implemented. Many systems allow for lots of flexibility and, along with the flexibility, come decisions. For example, documentation would show who decided how many digits an account should have,and the reasons why that decision was made. This is quite important when a firm undergoes major changes and new management wantsto understand decisions made by people no longer there. Maybe those decisions were wise; maybe not. But at least thereis some documentation of decisions made for the firm. Changes When a system needs to be updated with a new version or a new module, havingproper documentation can help in making this process go faster. This is crucial if an accounting program was designed specifically for a company. Any technical details are very important when considering compatibility with other software and any changes needed to the program. For example, you may need a fixed asset module and you want that module to transfer information to the general ledger.The documentation should give you clues as to whether you can do that,and if so, what needs to be done. Usually, information technology (IT) folks use documentation for technical information.
  • 10. 10 | P a g e Format Good documentation for accounting systems are usually a combination of flowcharts and text. Many times, a data diagram shows how a system was developed and implemented better than text. These can be a bit complicated to understand,so make sure your documentation has a legend so you can follow the concepts. Other formats for documentation are in the form of questionnaires, where specific questions are asked and answers are documented. Based on answers, reports and other accounting system issues are resolved. Many times documentation has both flowcharts and questionnaires. Considerations Many firms document how and why a certain accounting system was selected instead of others. That can giveusers a really good idea of what the thinking was then,even if none of the decision makers are around for questions. Since a system implementation can be expensive,minutes of meetings are usually available to document the decision process. Maybe free training was offered by one vendor that wasmore attractivethan another.So, even before a system implementation is under way, documentation should be available as well. Control Environment The control environment is the overall attitudeand tone of an organization toward internal control. Often talked about as "tone at the top," an effectivecontrol environment startswith management that is interested in such controls. The control environment affectsa company's internal control through explicit and implicit actions.
  • 11. 11 | P a g e Explicitly, a strong control environmentis shown through management taking time to design and implement internal controls, monitor risk and communicate the results to employees. Implicitly, strong control environmentsare demonstrated by management that doesn't tolerate circumnavigation of controls and clamps down on those who bypass the control system. Risk Assessment Risk assessment means determining how relevant risks affect the business objectives of your company. An effectiveinternal control system has internal controls mapped to the risks that could impede the company's success. Of course, mapping controls to risk requires that you identify these risks in the first place. This is where the risk assessment component of the framework comes in. A best practice is to perform an annual risk assessment during the company budget process. Information and Communication A business can design the best internal control system in the world, but if employees don't know about it, thereis little chance of it benefiting the company. The information and communication part of the internal control framework is charged with making sure that information gets where it needs to be in the organization. While this includes information from company management getting to employees, it also includes information from employees making it to management. For example, implementation of a policy to report suspected fraud would be included in the information and communication part of the framework.
  • 12. 12 | P a g e Monitoring The monitoring part of the internal control framework is somewhat like an annual checkup for the control system. Even thebest internal control systems should adapt to changes in the company or the business environment.To check for these changes, small businesses should conduct periodic evaluationsof the entire internal control system and act on the results of these evaluations. Control Activities When most people think about internal control, control activities are what come to mind. These are the specific actions that management and employees take to maintain internal control. For example, a company determines during the risk assessment that theft of cash is a risk to the company's profitability. The company then designs a control to counter the risk. For this example, the company may implement that only one person uses a cash drawer on a shift. The rule of one person per cash drawer is the control activity in this situation.
  • 13. 13 | P a g e Practical study of the organization United bank limited (UBL) is established on 7 November 1959 and it has assets of over Rs. 550 billion and a solid track record of 50 years. In addition is to convenienceof over 1112 branchesserving you throughout thecountry and also at severaloverseaslocations. United bank limited has taken progressivesteps and has introduced innovativeand servicesto providea varietyof banking and financing services. UBL Branches in following Countries Bahrain Qatar (UAE) United states of America United Kingdom Switzerland
  • 14. 14 | P a g e With over 1400 domestic branchesall over Pakistan and 19 overseas branches UBL is one of the largest banks in Pakistan. In the Net banking service of UBL offers a simple, convenient & secure method of accessing in bank amount on the internet United bank limited has assets of over Rs. 550 billion and solid track record of fifty years. In addition to the convenienceof over branchesserving throughout is the country and also at severaloverseaslocations. United Bank limited has assets of over 550 billion and solid track of 50 years .Its date established November 7, 1959 United Bank limited is the group principles activities are to providecommercial banking and other financial services. The group offers personal banking , cash management , retail loans and financial services including deposits , savings, current bank account , vehicleloans , personals loans , goal banking , lending to priority sector and small scale sector , foreign exchange and export finance, corporate loans and equipment loans . The groups operate through 1112brancheswith in Pakistan and 20 branchesoutside Pakistan. Head Office State Life Insurance Corp. Building #1, P.O. Box No.: 4306 Phone: (92-21) 111-825-111 Gram: "UNITED" Fax: (92-21) 2413492 Subsidiary
  • 15. 15 | P a g e United Bank AG Zurich, Switzerland UBL Fund Managers Limited United Executors and Trustees Company Limited Associated Company Oman United Exchange Company, Muscat UBL Insurers Limited Practical Study of the Organization with Respect to Topic Many further accounts information system are running in UBL which are: Omni Account Holders can use their Omni Account throughthe SMS Channel. By use of simple SMS Commands they can availan array of Banking Services. To use account through SMS Commands you don’t need a Special SIM or GPRS Connection.
  • 16. 16 | P a g e How to Activate? To use Omni account through SMS you need to havean Account SMS PIN. At the time of Account activation,thecall Center representativewill ask you to generatean Account SMS PIN and guide you through theprocess. In case you forget your SMS PIN please call 111-825- 777 for PIN re generation. How easy it is to use? It’s very easy to use Omni Account through SMS channel. It’s just a three step process: Step 1: Send SMS command to 8257 Step 2: Receive system generated call from Omni Step 3: Enter you Omni Account PIN to complete thetransaction Mobile Top-up By using SMS Command you can easily get Mobile Top Up anywhere,any time and also for any mobile#. There are no charges for mobile top-up. Top-up can be availed of following Mobile Services: Ufone Zong Steps to get MobileTop Up: Go to the write message option of your mobile phone Type command following command and send it to 8257 Ez e.g. Ez 70 ufone 03121234567 1234 Type following command and send it to 8257 pay bill e.g. pay bill 6000 KESC 12546789412 1234
  • 17. 17 | P a g e You will receive a system generated call back from Omni and possible callback # will be 02132404567, 02132445785 or 02132487513 03 or 03158258888 To confirm transaction,authenticateyourself and enter OmniPIN which you have created at the time of Account Activation You will receive confirmation SMS from 8257 that you have successfully loaded your mobile balance. Withdrawal Agent Please take your original CNIC along with you when you want to collect your cash from UBL Omni Dukaan Giveyour 16 digit disbursal code to UBL Omni Dukandar and show your original CNIC On successful completion of transaction you will be handover the printed receipt along with the cash. You will receivean automated confirmation SMS from '8257' Withdrawal at UBL Branch When you go to collect your cash from the specified branch,fill out UBL Omni Cash withdrawal slip Provideteller with 16 digit disbursal code, transaction amount & CNIC Present your payment slip to the teller and collect your cash.
  • 18. 18 | P a g e How to open a UBL Omni (Level 0) Account - for individuals only Customer can open UBL Omni (Level0) Account just by following these simple steps: Visit nearby UBL Omni Dukaan with original CNIC and initial deposit amount (Rs 100 minimum) UBL Omni Agent will take a digital picture of customer and his/her original CNIC (front side only) Customer will submit initial deposit amount, i.e Rs.100 (minimum) to UBL Omni Agent Customer can ask UBL Omni agent for instant ATM card (if required) by paying Rs.250 ATM fees Agent will providea printed receipt along with Terms and Conditions Customer will receiveSMS from "8257" informing them that their Account Opening Request has been initiated Customer can conduct one withdrawaland deposit transaction before account activation. Customer will be contacted by Contact Center representative for account activation within three working days (subject to verification of CNIC information) Upon activation of Omni account, customer will receivea confirmation SMS from "8257" after activation of Omni account, the following account limits for level 0 will apply: Daily Monthly Annually Maximum Account Balance Limit Rs. 15,000 Rs. 25,000 Rs. 120,000 Rs. 100,000
  • 19. 19 | P a g e Vision To be a world class bank dedicated to excellence, and to surpass the highest expectations of our customers and all other stakeholders Mission Set the highest industry standard for quality, across all areas of operation, on a sustained basis Optimize people, processes and technology to deliver the best possible financial solution to our customers Become the most sought after investment Be recognized as the employer of choice Data collection methods The Primary & Secondary data of this Assignment come from the: Interviews of Personnel of UBL Different Websites Newspapers
  • 20. 20 | P a g e SWOT Analysis: Strengths  Businesses use AIS to make their Accounting Activities Easier, Quicker and more Accurate.  AIS Gives safe time to employees and Avoid Mistakes. Weakness • Less Opportunities of Non Experience Persons. • Errors in Computerized System can Lead to Poor Decision Making. Threats • Hacking • Security Threats Opportunities • Advance in Technology. • Enhance the Information System.
  • 21. 21 | P a g e Conclusions During my Internship in United Bank limited (UBL) I observed many things at the Bank such as its working procedures, policies, and many other aspects of practical natureof a big organization. On the basis of all these observationsI came to the conclusion. United Bank limited (UBL) HRM department has shown excellent performancein theHuman ResourceManagement. Employees are well paid over time different allowances in comparison with others organizations. The United Bank limited (UBL) providing bank rules pensions for retirement benefits, basic health-care facilities, as well as apprenticeship schemes and training programmed for new officers and other different categories of new employees. To association gives the right and confidence to convey labors problems to top management in better way. The higher authorities some time problems ignore the association and its problem the higher authorities should give special attention to association and labor management problems. As Bank grow in complexity the number of problems increases Managers frequently attempt to solve these problems by creating new systems, policies, procedures, forms.
  • 22. 22 | P a g e Recommendations Make it Easy to Understand & Operate For Employees. Effective Plans to Face the Problems. Improve Decision Making Capabilities. Increase the Sharing of knowledge. References www.ubldirect.com www.ublonline.com Wikipedia Relevant text book of AIOU Personal observations Discussion by UBL Branch Manager Teacher discussion