This document contains Ahmed Sherif Fouad's resume, including his contact information, education history, work experience, skills, and references. He has worked in IT technical support roles for various companies since 2009, providing assistance to users and undertaking maintenance and troubleshooting of networks, servers, and hardware. He is pursuing an MCSE certification and lists strong computer skills including Microsoft Windows, Office, and networking administration.

1. Ahmed Sherif Fouad
IT - Technical Support
Contact numbers : 01 155 030 337.
Address : 18 El Omrania El Sharkia ST, Giza.
E-mail : ahmedsherif662@yahoo.com.
 Objectives
 Challengingpositionin abig companywherebymy skills usedwell&developed.
 Education
 University
 Faculty
 Department
 Project Grade
 Accumulative grade
 Graduation Year
 Work Experience
 IT Technical Support in BITUNIL Company from 1/11/2013 till now.
 Providestechnical support to users by researching and answering
questions; troubleshooting.
 Dealing withthe win server 2012 , 2003 (Activedirectory , DHCB , DNS )
 Troubleshooting error outlook mails.
 Troubleshooting error network.
 Responsible forundertaking periodic maintenance in time.
 Follow standard processes and procedures (ITPolicy,Installation
Process and Routine maintenance) .
 Dealing backup user and Solution error.
 IT Helpdesk in pixel Company from 1/2009 to 3/2009.
 Updates job knowledge by participating in educational opportunities like
installing new server or any updates in network and any new service.
 Surfingonthe internet
 IT Helpdesk in El Hidaya Company from 7/2008 to 10/2008.
 Installing and configuring computer hardware, operating systems,
applications printers and scanners forUsers.
 Getting clear data about All spare parts and devices and reorganize
IT inventory.
: Advanced Academy.
: Information System.
: Web Design.
: Good.
: Passed.
: 2011

2.  Computer skills
 Microsoft Outlook.
 Installing Microsoft Windows XP, Vista , 7 and 8
 Professional in Office Package.
 Surfing on the internet.
 Troubleshooting Scanner , Printer, Access point and Hardware
 Dealing with Windows Server 2003 - 2012
 Dealing with Kaspersky Management Server
 Perform Backup Schedules
 Dealing with Network Storage .
 Dealing with the win server 2012 , 2003 (Active directory , DHCB , DNS )
 Choruses
 MCSE 2012 ( In progress ) .
 Languages
 Arabic : (Mother tongue).
 English : good, both (spoken & written).
 personal profile
 Very hard worker and responsible. Independent and bright can work well with a team.
 Fast learner can deal with different characters and minds.
 Activities and hobbies
 Football.
 Gym.
 Chess.
 General Data
 Nationality : Egyptian.
 Date of birth : 14 December, 1990.
 Marital status : single.
 Military service : accomplished.
 References:
 Available upon request.