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Agile Hiring:
It’s a Team Sport
Johanna Rothman
@johannarothman
www.jrothman.com
jr@jrothman.com
781-641-4046
© 2015 Johanna Rothman
What doYou Normally
Do WhenYou Hire?
2
© 2015 Johanna Rothman
Process Frustrations
• You receive too many
resumes
• You don’t see people you
want to talk to
• You don’t know if you’re
asking questions that help
you know if a candidate is
right
• The entire team doesn’t
participate
3
© 2015 Johanna Rothman
Cultural Fit Frustrations
• “No chemistry”
• “Not such a great fit”
• Candidate doesn’t want
the offer—and it’s not a
salary issue
• Wouldn’t it be nice if you
could apply agile
approaches?
4
© 2015 Johanna Rothman
Our Agenda
• Culture: what it is and how to assess it fast
• How to analyze a job
• How to use recruiters in an agile way
• How to review resumes
• Questions and how to ask them. Practice
• Agile auditions
• Anything else you have
5
© 2015 Johanna Rothman
What Culture Is
• How people treat each
other
• What people can discuss
• What you reward
6
© 2015 Johanna Rothman7
© 2015 Johanna Rothman
“Corporate” Culture Is
Incomplete
• We may talk about
“corporate culture”
• Each manager/team puts
stamp on top of
corporate culture
• Culture is local
8
© 2015 Johanna Rothman
Activity:What isYour
Culture?
• In small teams, discuss
• Where do you fall in the
Schneider model for culture?
• What can you discuss?
• What does the organization
reward?
• How do people treat each
other?
• We’ll debrief together
9
© 2015 Johanna Rothman
If You Want Cultural Fit…
• Develop your awareness
of your culture
• Develop questions to
detect fit for culture
• Make your hiring process
congruent with your
culture
10
© 2015 Johanna Rothman
Our Agenda
• Culture: what it is and how to assess it fast
• How to analyze a job
• How to use recruiters in an agile way
• How to review resumes
• Questions and how to ask them. Practice
• Agile auditions
• Anything else you have
11
© 2015 Johanna Rothman
Plan to Iterate
• Hiring strategy
• Job analysis
• Is the basis for everything:
• Job description
• Ad
• Interview matrix
• ...
12
© 2015 Johanna Rothman
Contextual Questions: Qualities,
Preferences, Non-technical Skills
• Able to manage large groups of people (or small groups)
• Able consider several ideas, not jump at the first one
• Analytical abilities
• Negotiation skills
• How people-oriented vs. task-oriented (especially for managers or
project managers)
• Sales ability (for not-specifically sales folks)
• …
13
© 2015 Johanna Rothman
Perform a Job Analysis
As you analyze the job, make sure you ask these kinds of questions:
1. Who will this person work with on a regular basis? On an irregular
basis?
2. What level or responsibility you want this person to take
3. What is this position worth to you?
4. Tell me about the strategic/tactical/operational parts of this job
5. What will this person do/what deliverables do you expect on a daily,
weekly, monthly, yearly basis?
6. Tell me how you can see this person working on a daily basis. … Tell me
about the interactions you expect to have with this person.
7. What’s important for this person to already know to succeed in this
position.
8. How do you describe your group/team?
14
© 2015 Johanna Rothman
Essential vs. Desirable
• Numerous qualities,
preferences and non-
technical skills
• Numerous technical skills
• Decide what’s essential
and filter on that
15
© 2015 Johanna Rothman
Our Agenda
• Culture: what it is and how to assess it fast
• How to analyze a job
• How to use recruiters in an agile way
• How to review resumes
• Questions and how to ask them. Practice
• Agile auditions
• Anything else you have
16
© 2015 Johanna Rothman
Recruiters HelpYou Find
Candidates
• Cast a wide net
• Provide feedback to your
recruiters
• Plan to iterate
17
Inspect
Adapt
© 2015 Johanna Rothman
Possible Kanban Board
18
© 2015 Johanna Rothman
Our Agenda
• Culture: what it is and how to assess it fast
• How to analyze a job
• How to use recruiters in an agile way
• How to review resumes
• Questions and how to ask them. Practice
• Agile auditions
• Anything else you have
19
© 2015 Johanna Rothman
DoYou Like Reviewing
Resumes?
• Make it a game
• Respond within 24
hours
• Review as a team
• Yes/No/Maybe for a
phone screen
• Discussion is what counts
20
© 2015 Johanna Rothman
What to Look For
• Behaviors, not practices
• Product release
• How people worked as
part of a team
21
© 2015 Johanna Rothman
Technical Skills
• Functional knowledge:
• Testing and development techniques
• Product domain expertise:
• Problem-space expertise
• Solution space expertise
• Technology:
• How well the candidate uses the tools
• Industry expertise:
• What the customers expect, how well the candidate understands the problems
solved by the system
22
© 2015 Johanna Rothman
Six “Agile” Behaviors
• People who can collaborate
• People who can ask for help
• People who are willing to take small steps and get feedback
• People who are will to do something that is good enough
for now
• Adaptable people
• People willing to work outside their expertise
23
© 2015 Johanna Rothman
Our Agenda
• Culture: what it is and how to assess it fast
• How to analyze a job
• How to use recruiters in an agile way
• How to review resumes
• Questions and how to ask them. Practice
• Agile auditions
• Anything else you have
24
© 2015 Johanna Rothman
Types of Questions
• Closed questions establish
the facts
• Behavior-description
questions:“Tell me about a
time when…”
• Auditions
• Hypothetical questions:
“What would you do if…”
• Meta-questions:“What else
should I ask you?”
25
© 2015 Johanna Rothman
Questions That Don’t
Discover Anything
• Irrelevant questions
• Puzzles, riddles
• Questions not about work
• “Why do you want to
work here?”
• Strengths, weaknesses
• See my article in the April
2014 Pragprog magazine
26
© 2015 Johanna Rothman
Develop Candidate Interview
Questions for Cultural Fit
• Adaptability
• Perseverance:
• Courage,Achievement, Follow-
through on long-term goals,
Resilience, Release vs.
perfection
• Success
• Challenges
• Environment
• Offer
27
© 2015 Johanna Rothman
Adaptability
• “Tell me about a time you
were surprised.What
happened?”
• "Tell me about a time
when you did not have
the conditions you
would've liked for your
project.What did you
do?"
28
© 2015 Johanna Rothman
Growth Mindset
• “Tell me about a time you had to learn
something new.What was it? How did
you do it?”
• “Give me an example of a time you had
to take courageous action.”
• “Tell me about a time you wanted
something that seemed far off.What did
you do?”
• “Tell me about a time when it felt as if
you failed.What did you do?”
• “Tell me how you know something is
sufficient for release.”
• “Have you ever wanted to postpone
release? Why?”
29
Carol Dweck, Mindset
© 2015 Johanna Rothman
Success
• “Tell me about a recent
success.What caused it?”
• You might hear these things:
• Supportive environment
• Risk-taking
• Ability to make my own
decisions
• Decisions by consensus
30
© 2015 Johanna Rothman
Challenges
• “Tell me about a recent
challenge.What caused it?
What did you do?”
• Candidates will explain
problems — especially
where the culture
interfered
• Example:VP and process
31
© 2015 Johanna Rothman
Environment
• “Tell me about your
environment now. Does it
contribute to your success?”
• (If not, ask about
environments in the past.)
• Listen to what makes
people successful
• I’ve met many senior
managers who believe they
need to be the star
technical person.
32
© 2015 Johanna Rothman
Collaboration
• "Think back to a recent
project. Give me an
example of a time you
had to work with other
people to make sure that
you could finish
something.What
happened?"
33
© 2015 Johanna Rothman
Ask for Help
• "Think back to your most
recent project.Tell me
about a time you did not
understand something.
What did you do?"
• “Tell me about a recent
time you did not think
you could finish when you
needed to.What were the
circumstances? What did
you do?”
34
© 2015 Johanna Rothman
Small Steps and Ask for
Feedback
• "Tell me how you like to
work.Think back to the last
feature you worked on.
When did you ask for
feedback?" ... "Why?"
• For people new to/
inexperienced with agile:
• "When you work on your
projects outside of work,
how do you work? Give
me an example."
35
© 2015 Johanna Rothman
Do Something Good Enough
For Now
• "Tell me about a recent
time you did not know
everything at the
beginning of the project.
What did you do?"
36
© 2015 Johanna Rothman
Adaptable
• "Tell me about a time
when you did not have
the conditions you
would've liked for your
project.What did you
do?"
37
© 2015 Johanna Rothman
Willing to Work Outside
Their Expertise
• "Tell me about a time you
took on work to help the
team.What was that like?"
• "We work on things we may
not be comfortable with in
order to finish a feature for an
iteration. Have you ever been
in that position?"
• "Tell me about a time you did
something you thought was
not in your job description.
What did you do?"
38
© 2015 Johanna Rothman
Activity: Question Practice
• Organize yourselves into teams of 3:
• One candidate, one interviewer, one observer
• Interviewer: Select a question
• Observer: take notes so you can provide feedback
• Candidate: answer as if you want the job.
• We’ll debrief together.
39
© 2015 Johanna Rothman
Our Agenda
• Culture: what it is and how to assess it fast
• How to analyze a job
• How to use recruiters in an agile way
• How to review resumes
• Questions and how to ask them. Practice
• Agile auditions
• Anything else you have
40
© 2015 Johanna Rothman
Auditions HelpYou See a
Person Work
• Keep auditions congruent
to the way you work
• If you pair, pair.
Otherwise, don’t.
41
© 2015 Johanna Rothman
Organize the Interview to
Hire as a Team
42
© 2015 Johanna Rothman
Make Decisions as a Team
• Use limited Roman
consensus to make
decisions after the
interview
• Manager has final say
• Do not overrule your
team unless you have an
extremely good reason
43
© 2015 Johanna Rothman
What Questions DoYou
Have?
44
© 2015 Johanna Rothman
Let’s Stay in Touch...
• Hiring GeeksThat Fit and
ManageYour Job Search
• Much more on
www.jrothman.com/blog/htp
• Pragmatic Manager:
• www.jrothman.com/
pragmaticmanager
• Please link with me on
LinkedIn
45

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Agile Hiring: It's a Team Sport

  • 1. Agile Hiring: It’s a Team Sport Johanna Rothman @johannarothman www.jrothman.com jr@jrothman.com 781-641-4046
  • 2. © 2015 Johanna Rothman What doYou Normally Do WhenYou Hire? 2
  • 3. © 2015 Johanna Rothman Process Frustrations • You receive too many resumes • You don’t see people you want to talk to • You don’t know if you’re asking questions that help you know if a candidate is right • The entire team doesn’t participate 3
  • 4. © 2015 Johanna Rothman Cultural Fit Frustrations • “No chemistry” • “Not such a great fit” • Candidate doesn’t want the offer—and it’s not a salary issue • Wouldn’t it be nice if you could apply agile approaches? 4
  • 5. © 2015 Johanna Rothman Our Agenda • Culture: what it is and how to assess it fast • How to analyze a job • How to use recruiters in an agile way • How to review resumes • Questions and how to ask them. Practice • Agile auditions • Anything else you have 5
  • 6. © 2015 Johanna Rothman What Culture Is • How people treat each other • What people can discuss • What you reward 6
  • 7. © 2015 Johanna Rothman7
  • 8. © 2015 Johanna Rothman “Corporate” Culture Is Incomplete • We may talk about “corporate culture” • Each manager/team puts stamp on top of corporate culture • Culture is local 8
  • 9. © 2015 Johanna Rothman Activity:What isYour Culture? • In small teams, discuss • Where do you fall in the Schneider model for culture? • What can you discuss? • What does the organization reward? • How do people treat each other? • We’ll debrief together 9
  • 10. © 2015 Johanna Rothman If You Want Cultural Fit… • Develop your awareness of your culture • Develop questions to detect fit for culture • Make your hiring process congruent with your culture 10
  • 11. © 2015 Johanna Rothman Our Agenda • Culture: what it is and how to assess it fast • How to analyze a job • How to use recruiters in an agile way • How to review resumes • Questions and how to ask them. Practice • Agile auditions • Anything else you have 11
  • 12. © 2015 Johanna Rothman Plan to Iterate • Hiring strategy • Job analysis • Is the basis for everything: • Job description • Ad • Interview matrix • ... 12
  • 13. © 2015 Johanna Rothman Contextual Questions: Qualities, Preferences, Non-technical Skills • Able to manage large groups of people (or small groups) • Able consider several ideas, not jump at the first one • Analytical abilities • Negotiation skills • How people-oriented vs. task-oriented (especially for managers or project managers) • Sales ability (for not-specifically sales folks) • … 13
  • 14. © 2015 Johanna Rothman Perform a Job Analysis As you analyze the job, make sure you ask these kinds of questions: 1. Who will this person work with on a regular basis? On an irregular basis? 2. What level or responsibility you want this person to take 3. What is this position worth to you? 4. Tell me about the strategic/tactical/operational parts of this job 5. What will this person do/what deliverables do you expect on a daily, weekly, monthly, yearly basis? 6. Tell me how you can see this person working on a daily basis. … Tell me about the interactions you expect to have with this person. 7. What’s important for this person to already know to succeed in this position. 8. How do you describe your group/team? 14
  • 15. © 2015 Johanna Rothman Essential vs. Desirable • Numerous qualities, preferences and non- technical skills • Numerous technical skills • Decide what’s essential and filter on that 15
  • 16. © 2015 Johanna Rothman Our Agenda • Culture: what it is and how to assess it fast • How to analyze a job • How to use recruiters in an agile way • How to review resumes • Questions and how to ask them. Practice • Agile auditions • Anything else you have 16
  • 17. © 2015 Johanna Rothman Recruiters HelpYou Find Candidates • Cast a wide net • Provide feedback to your recruiters • Plan to iterate 17 Inspect Adapt
  • 18. © 2015 Johanna Rothman Possible Kanban Board 18
  • 19. © 2015 Johanna Rothman Our Agenda • Culture: what it is and how to assess it fast • How to analyze a job • How to use recruiters in an agile way • How to review resumes • Questions and how to ask them. Practice • Agile auditions • Anything else you have 19
  • 20. © 2015 Johanna Rothman DoYou Like Reviewing Resumes? • Make it a game • Respond within 24 hours • Review as a team • Yes/No/Maybe for a phone screen • Discussion is what counts 20
  • 21. © 2015 Johanna Rothman What to Look For • Behaviors, not practices • Product release • How people worked as part of a team 21
  • 22. © 2015 Johanna Rothman Technical Skills • Functional knowledge: • Testing and development techniques • Product domain expertise: • Problem-space expertise • Solution space expertise • Technology: • How well the candidate uses the tools • Industry expertise: • What the customers expect, how well the candidate understands the problems solved by the system 22
  • 23. © 2015 Johanna Rothman Six “Agile” Behaviors • People who can collaborate • People who can ask for help • People who are willing to take small steps and get feedback • People who are will to do something that is good enough for now • Adaptable people • People willing to work outside their expertise 23
  • 24. © 2015 Johanna Rothman Our Agenda • Culture: what it is and how to assess it fast • How to analyze a job • How to use recruiters in an agile way • How to review resumes • Questions and how to ask them. Practice • Agile auditions • Anything else you have 24
  • 25. © 2015 Johanna Rothman Types of Questions • Closed questions establish the facts • Behavior-description questions:“Tell me about a time when…” • Auditions • Hypothetical questions: “What would you do if…” • Meta-questions:“What else should I ask you?” 25
  • 26. © 2015 Johanna Rothman Questions That Don’t Discover Anything • Irrelevant questions • Puzzles, riddles • Questions not about work • “Why do you want to work here?” • Strengths, weaknesses • See my article in the April 2014 Pragprog magazine 26
  • 27. © 2015 Johanna Rothman Develop Candidate Interview Questions for Cultural Fit • Adaptability • Perseverance: • Courage,Achievement, Follow- through on long-term goals, Resilience, Release vs. perfection • Success • Challenges • Environment • Offer 27
  • 28. © 2015 Johanna Rothman Adaptability • “Tell me about a time you were surprised.What happened?” • "Tell me about a time when you did not have the conditions you would've liked for your project.What did you do?" 28
  • 29. © 2015 Johanna Rothman Growth Mindset • “Tell me about a time you had to learn something new.What was it? How did you do it?” • “Give me an example of a time you had to take courageous action.” • “Tell me about a time you wanted something that seemed far off.What did you do?” • “Tell me about a time when it felt as if you failed.What did you do?” • “Tell me how you know something is sufficient for release.” • “Have you ever wanted to postpone release? Why?” 29 Carol Dweck, Mindset
  • 30. © 2015 Johanna Rothman Success • “Tell me about a recent success.What caused it?” • You might hear these things: • Supportive environment • Risk-taking • Ability to make my own decisions • Decisions by consensus 30
  • 31. © 2015 Johanna Rothman Challenges • “Tell me about a recent challenge.What caused it? What did you do?” • Candidates will explain problems — especially where the culture interfered • Example:VP and process 31
  • 32. © 2015 Johanna Rothman Environment • “Tell me about your environment now. Does it contribute to your success?” • (If not, ask about environments in the past.) • Listen to what makes people successful • I’ve met many senior managers who believe they need to be the star technical person. 32
  • 33. © 2015 Johanna Rothman Collaboration • "Think back to a recent project. Give me an example of a time you had to work with other people to make sure that you could finish something.What happened?" 33
  • 34. © 2015 Johanna Rothman Ask for Help • "Think back to your most recent project.Tell me about a time you did not understand something. What did you do?" • “Tell me about a recent time you did not think you could finish when you needed to.What were the circumstances? What did you do?” 34
  • 35. © 2015 Johanna Rothman Small Steps and Ask for Feedback • "Tell me how you like to work.Think back to the last feature you worked on. When did you ask for feedback?" ... "Why?" • For people new to/ inexperienced with agile: • "When you work on your projects outside of work, how do you work? Give me an example." 35
  • 36. © 2015 Johanna Rothman Do Something Good Enough For Now • "Tell me about a recent time you did not know everything at the beginning of the project. What did you do?" 36
  • 37. © 2015 Johanna Rothman Adaptable • "Tell me about a time when you did not have the conditions you would've liked for your project.What did you do?" 37
  • 38. © 2015 Johanna Rothman Willing to Work Outside Their Expertise • "Tell me about a time you took on work to help the team.What was that like?" • "We work on things we may not be comfortable with in order to finish a feature for an iteration. Have you ever been in that position?" • "Tell me about a time you did something you thought was not in your job description. What did you do?" 38
  • 39. © 2015 Johanna Rothman Activity: Question Practice • Organize yourselves into teams of 3: • One candidate, one interviewer, one observer • Interviewer: Select a question • Observer: take notes so you can provide feedback • Candidate: answer as if you want the job. • We’ll debrief together. 39
  • 40. © 2015 Johanna Rothman Our Agenda • Culture: what it is and how to assess it fast • How to analyze a job • How to use recruiters in an agile way • How to review resumes • Questions and how to ask them. Practice • Agile auditions • Anything else you have 40
  • 41. © 2015 Johanna Rothman Auditions HelpYou See a Person Work • Keep auditions congruent to the way you work • If you pair, pair. Otherwise, don’t. 41
  • 42. © 2015 Johanna Rothman Organize the Interview to Hire as a Team 42
  • 43. © 2015 Johanna Rothman Make Decisions as a Team • Use limited Roman consensus to make decisions after the interview • Manager has final say • Do not overrule your team unless you have an extremely good reason 43
  • 44. © 2015 Johanna Rothman What Questions DoYou Have? 44
  • 45. © 2015 Johanna Rothman Let’s Stay in Touch... • Hiring GeeksThat Fit and ManageYour Job Search • Much more on www.jrothman.com/blog/htp • Pragmatic Manager: • www.jrothman.com/ pragmaticmanager • Please link with me on LinkedIn 45